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Reviews of La Quinta Inn & Suites by Wyndham Garden City

2.5 out of 5
La Quinta Inn & Suites by Wyndham Garden City
821 Stewart Ave, Garden City, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 488 out of 1104 reviews" "
Rating 8 - Good. 316 out of 1104 reviews" "
Rating 6 - Okay. 148 out of 1104 reviews" "
Rating 4 - Poor. 84 out of 1104 reviews" "
Rating 2 - Terrible. 68 out of 1104 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay was upgraded to suite
Stayed 2 nights in Mar 2024
Response from Joe.O on Apr 25, 2024
Matthew,Thank you for the 5-Star review of your recent stay with us. We are delighted that you enjoyed your stay and we appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

Karen J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given two keys..One never work! Ice machines on floors do not work! If I didnt mind the smell of marijuana it could have been a problem!!!!!
Stayed 3 nights in Feb 2024
Response from Joe.O on Apr 25, 2024
Karen,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as a coaching tool, we thank you for your business.Sincerely,Joe.O - General Manager

8/10 Good

Karen J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You are given two keys..One of them never work! Ice machines on each floor does not work! If I didnt mind the smell of marijuana it could have been a problem!
Stayed 2 nights in Apr 2024
Response from Joe.O on Apr 25, 2024
Karen,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as coaching tool. We thank you for your business.Sincerely,Joe.O - General Manager

4/10 Poor

Jessica

Liked: Cleanliness
.
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 24, 2024
Jessica,I'm sorry that your stay wasn't what we hoped it would be. If there was anything we could have done to make your stay more enjoyable, please let us know. Once again, please accept my apologies.Sincerely,Joe.O - General Manager

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except for pillows, much to hard
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 23, 2024
Marty,Thank you for the 5-Star rating of your recent stay us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 Poor

RONNY

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Elevators not working and for some reason they cannot get anyone to come in for 4 days or so. That’s ridiculous. When you have knee issues and you need to have a working elevator in your hotel I don’t think is too much to ask.
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 22, 2024
Ronny,I am so sorry that you had an issue with our elevators. Both of our elevators went down at the same time and required parts to be issued. Please accept my deep apologies.Sincerely,Joe.O - General Manager

10/10 Excellent

Escorioni

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
.
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 17, 2024
Escorioni,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we appreciate your business.Sincerely,Joe.O - General Manager

2/10 Terrible

Sandra

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 18, 2024
Sandra,I'm sorry that your stay wasn't what we hoped it would be. I will share you rating with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

8/10 Good

Tiffany

Liked: Cleanliness
Disliked: Staff & service
There was out of order elevators there. Also, not enough vending machines on each floor.
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 17, 2024
Tiffany,Thank you for the rating of your recent stay with us. We have fixed one elevator, and the second elevator is due back in service in the next week. My apologies for the issue you encountered with the elevators.Sincerely,Joe.O - General Manager

10/10 Excellent

Melvin

Stayed 1 night in Apr 2024
Response from Joe.O on Apr 17, 2024
Melvin,Thank you for the 5-Star rating of your recent stay with us. We thank you and truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 17, 2024
Brian,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

Rich

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was next to the elevator 👎
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 15, 2024
Rich,Thank you for the rating of your recent stay with us. We are delighted that you enjoyed your stay with us. In the future, please let the front desk know you want to be away from the elevator during the check in process. We thank for your business.Sincerely,Joe.O - General Manager

8/10 Good

Christ-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 12, 2024
Christ-Ann,Thank you for the rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Fallon

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend stay. Clean, complimentary breakfast & friendly staff. Close to the mall, stores & restaurants. Highly recommend
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 8, 2024
Fallon,Thank you for the 5-Star rating and feedback of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 Poor

malathi

Traveled with family
The toilet flush was not working
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 6, 2024
Malathi,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with the team and address the issue you experienced. Please accept my apologies.Sincerely,Joe.O - General Manager

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, comfortable, affordable.
Stayed 1 night in Apr 2024
Response from Joe.O on Apr 4, 2024
Manoj,Thank you for the rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

ritesh

Business traveler
Disliked: Property conditions & facilities
Break Fast food Average. Hotel is safe and clean but still bathroom need more clean overall hotel is best for soletraveler
Stayed 1 night in Mar 2024
Response from Joe.O on Apr 1, 2024
Ritesh,Thank you for the rating and feedback of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 Poor

Guy

Disliked: Staff & service, property conditions & facilities
The front desk staff was not friendly. The continental breakfast was too limited. Housekeeping was fair. The heater part was coming apart
Stayed 2 nights in Mar 2024
Response from Joe.O on Apr 1, 2024
Guy,Thank you for the feedback of your recent stay with us. I will share your feedback with my team and use it as a coaching tool. We thank you for your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Myra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff were friendly.
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 27, 2024
Myra,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

Theodor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an excellent place to stay for a day or more. Convenient to Roosevelt Field Mall and Garden City.
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 26, 2024
Theodor,Thank you for the rating and feedback of your recent stay with us. We are so happy that you enjoyed the convenience of the hotel and we truly appreciate your business.Sincerely,Joe.O - General Manager

4/10 Poor

Anna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It’s my second stay at this hotel. One thing that spoiled my stay was the breakfast. I went down to breakfast area at 9:20 and there was no hot meal. My husband asked the service lady about eggs and the answer he got was: finished. Just one word. No “sorry”, no any explanation. He went to reception desk then and again no apology but : we are out of stock we will have eggs the tomorrow. The problem was not absence of eggs but the way it was addressed. Sorry, but not coming back.
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 26, 2024
Anna,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool and correct the issues you mentioned. Please accept my apologies.Sincerely,Joe.O - General Manager

2/10 Terrible

Arthor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room reeked of urine and on the floor was evidence of the unit not being cleaned before my wife and I accessed the room. We alerted staff and we were given an excuse of it being a let room, unable for the urine scent to removed, and was handed a can of Lysol. We called Expedia and they handled the situation in the lower level manner that has recently handled poor service handlings by their hotel partners. Again, our last 4 ventures with Expedia have been below the standard they once had. We have 2 more bookings with Expedia and have decided to not utilize the service any longer. We are sorry to live but the Expedia we once enjoyed in turning to establish our travel accommodations is not the same and seems to be long gone.
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 25, 2024
Arthor,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool to correct the issues you experienced. Please accept my apologies.Sincerely,Joe.O - General Manager

10/10 Excellent

Cesar, Copiague

Stayed 1 night in Feb 2024
Response from Joe.O on Mar 26, 2024
Cesar,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we appreciate your business.Sincerely,Joe.O - General Manager

2/10 Terrible

Adrienne

Traveled with pets, Traveled with family
Disliked: Amenities
I could smell the pee on the rug before I even opened the door to the room! I’ve stayed at mini dog hotels and this was the absolute worst! I couldn’t even stay. I had to leave!! The smell was so horrendous!!!
Stayed 3 nights in Mar 2024
Response from Joe.O on Mar 23, 2024
Adrienne,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with housekeeping team, so this way another guest doesn't have this issue. Please accept my apologies.Sincerely,Joe.O - General Manager

8/10 Good

Margot

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Amanda at checkin was great! Then a white haired man corrected where my husband returned the luggage cart( exactly where he got it) and had him move it. He followed him and made sure it was correct and then continued to follow him as he left the lobby. Creepy and rude. The cleaning staff is great too..but the sofa is grossly stained. It seems clean but worn and quite stained. At bedtime the neighbors were watching tv which we could hear thru the wall…turned it off pretty early so ok but these must thin walls. Ear plugs and eye masks …problem solved. But I like the place and I’d come back. Do thank you!
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 25, 2024
Margot,Thank you for the feedback of your recent stay with us, as it is important to our operation. I will share your feedback with my team and use it as a coaching tool. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

Henry

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The outside is filthy, filled with trash, paper, empty, cans, and bottles. Doesn’t seem like anybody from the hotel wants to pick up any of the trash.
Stayed 2 nights in Mar 2024
Response from Joe.O on Mar 21, 2024
Henry,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my housekeeping team and use it as a coaching tool. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

6/10 Okay

William

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Door to room was badly warped at the top. Hard to close. Door did not look secure when totally closed. Felt unsafe. Curtains did not close properly to provide a total room darkening experience. At 2:30 a.m. an exterior alarm woke me. It range for approximately 10 minutes.
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 18, 2024
William,Thank you for the rating and feedback of your recent stay with us. I'm sorry that you experienced issues with you stay, I will share your feedback with my team and use it as a coaching tool. We thank you and appreciate your business.Sincerely,Joe.O

2/10 Terrible

Adrienne

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like pee!!
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 16, 2024
Adrienne,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

8/10 Good

BETITIA, Bridgeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was satisfied with my stay.
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 16, 2024
Betitia,Thank you for the rating and feedback of your stay with us. We are so happy to hear that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

2/10 Terrible

Ornella

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 15, 2024
Ornella,I'm sorry that your stay wasn't what we hoped it would be. I will share your rating with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager

8/10 Good

Alïa

Liked: Cleanliness, property conditions & facilities
I loved how easy it was to find parking and the daily room service.
Stayed 5 nights in Mar 2024
Response from Joe.O on Mar 15, 2024
Alia,Thank you for the 4-Star rating of your recent stay with us. We are so happy that you enjoyed your stay, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

jamel

Stayed 2 nights in Mar 2024
Response from Joe.O on Mar 15, 2024
Jamel,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Fritznel

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Joe.O on Mar 15, 2024
Fritznel,Thank you for the 5-Star rating of your recent stay with us. We are thrilled that you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from Joe.O on Apr 4, 2024
Elizabeth,Thank you for the rating of your recent stay with us. We are very pleased that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
All ratings with perspective of price. Great value, property was in very clean condition. Mission accomplished.
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 15, 2024
Alan,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us. I will share your feedback of the cleanliness of the hotel with our team as they love hearing guest feedback. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

6/10 Okay

Ilan

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly and helpful staff! Older property had smoke detector go off falsely and breakfast was not great
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 15, 2024
IIan,Thank you for the rating of your recent stay with us. I will share your feedback with the team as use it as a coaching tool. We thank you for your business.Sincerely,Joe.O - General Manager

8/10 Good

Marilyn, MIDDLETOWN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to our venue and staff was accommodating
Stayed 1 night in Mar 2024
Response from Joe.O on Mar 15, 2024
Marilyn,Thank you for the rating and feedback of your recent stay with us. We are so happy that you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2024
Response from Joe.O on Mar 6, 2024
Megan,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

salamatally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convience
Stayed 3 nights in Feb 2024
Response from Joe.O on Mar 4, 2024
Salamatally,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

samson, columbia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient stay easy access to shopping , food, and transportation
Stayed 2 nights in Feb 2024
Response from Joe.O on Mar 2, 2024
Samson,Thank you for the rating of your recent stay with us. We are so happy that you enjoyed your stay with us. We thank you and appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Joe.O on Mar 1, 2024
Melissa,Thanks for the 5-Star rating of your recent stay with us. We are delighted you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

Derrick, Uniondale

Liked: Cleanliness
Ok
Stayed 1 night in Feb 2024
Response from Joe.O on Feb 29, 2024
Derrick,Thank you for the 4-Star rating of your recent stay with us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Hortense

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The hotel was clean & well maintained. Parking was great.
Stayed 2 nights in Feb 2024
Response from Joe.O on Feb 28, 2024
Hortense,Thank you for the rating and feedback of your recent stay with us. I will share your kind feedback with my team, as they love hearing guest feedback. We thank you and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Satydra

Stayed 1 night in Feb 2024
Response from Joe.O on Mar 20, 2024
Satydra, Thank you for 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was very close to a medical facility where I had a procedure. I could recover at this hotel which was clean and quiet. Plus had a great ice machine which was greatly needed in my healing.
Stayed 1 night in Feb 2024
Response from Joe.O on Feb 20, 2024
Jennifer,Thank you for the rating and feedback of your recent stay with us. We are so happy that our hotel was convenient for you, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Annick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this property becausr eveything and i mean everything is literally 5 minutes away. Dollar tree Burlington neiman marcus bloomingdales shake shack ulta you name it .
Stayed 3 nights in Feb 2024
Response from Joe.O on Feb 19, 2024
Annick,Thank you for the 5-Star Rating and feedback of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Karen J

Liked: Cleanliness, amenities, property conditions & facilities
I'll always use LaQuinta. My only gripe is they do not clean rooms or supply extra toilet tissue until after complete stay unless requested(I was there for an entire week). Why dont they have some type of meat with their breakfast?
Stayed 4 nights in Feb 2024
Response from Joe.O on Feb 18, 2024
Karen,Thank you for the 5-Star rating of your recent stay with us. I will speak with housekeeping about the daily housekeeping status and use your feedback as a coaching tool. We thank you and truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Christ-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was easily accessible and clean
Stayed 1 night in Feb 2024
Response from Joe.O on Feb 16, 2024
Christ-Ann,Thank you for the 5-Star rating and feedback of your recent stay with us. We are delighted that you enjoyed your stay with us as well as the cleanliness of the hotel.We thank you and appreciate your business.Sincerely,Joe.O - General Manager

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Feb 2024
Response from Joe.O on Feb 17, 2024
Marjorie,Thank you for the rating of your recent stay with us. We are thrilled that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager

10/10 Excellent

Shamasia

Stayed 13 nights in Jan 2024
Response from Joe.O on Feb 16, 2024
Shamasia,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we appreciate your business.Sincerely,Joe.O - General Manager