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Reviews of Candlewood Suites LONGVIEW, an IHG Hotel

2.5 out of 5
Candlewood Suites LONGVIEW, an IHG Hotel
2904 Tuttle Blvd, Longview, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 272 reviews" "
Rating 8 - Good. 79 out of 272 reviews" "
Rating 6 - Okay. 26 out of 272 reviews" "
Rating 4 - Poor. 9 out of 272 reviews" "
Rating 2 - Terrible. 13 out of 272 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tameshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 29, 2024
Thank you for taking the time to give us a review. As a GM my guests feedback is crucial. Please come again soon.

6/10 Okay

Durwood, Readyville

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While Candlewood Suites LONGVIEW boasts a good location and friendly staff, the uncomfortable bed and disruptive refrigerator noise significantly impacted my enjoyment of the stay.
Stayed 2 nights in Apr 2024
Response from GM on Apr 17, 2024
So sorry your bed was uncomfortable. Thank you for your feedback. Will get these issues worked out. Please try us again

10/10 Excellent

Dwayne, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly courteous and helpful. All the comforts of home. l will be coming back to stay again in the near future.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your feedback. Please come back soon

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in my hometown, centrally located for to visit my family and friends, making it a perfect option for me and my family.
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your feedback. Please come again soon.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean a comfortable. I will stay here again!
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Thank you so much for the feedback. Please come again soon

10/10 Excellent

Beatrice

Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Thank you for your feedback. Please come again soon.

6/10 Okay

Blake

Traveled with family
Liked: Cleanliness, property conditions & facilities
They did a free upgrade without asking. Normally good; however, i was traveling with my daughter. I had booked two queens but hmthe upgrade was 1 king. Once checkedin, they had sold out of double queens.
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Sorry about the upgrade and lack of the double room. Hope you will come back soon and we can make it up to you

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome! Friendly night desk clerk was very welcoming. Would definitely recommend to family and friends.
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Thank you so much for staying with us and for the positive feedback. Please come again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service
My son broke down outside of Shreveport on his way back to college. We were able to get him towed into Longview and booked a prepaid room for him at this hotel. Upon his arrival they wouldn't let him check in because he's 20 and not 21. The room was prepaid and he just needed a safe place to sleep for the evening. They still would not allow him to stay even with a credit card on file. Luckily I was able to find him a place where they asked if he was a responsible 20 year old. Im not sure if there is much of a difference between 20 and 21 year old but glad we found a place for him to stay for a few hours before the shop opened to get him back on the road.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Sorry yu were inconvenienced. I would like to refund you if you will send me a name

10/10 Excellent

Gayle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Going Well
Everything going well.
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for your feedback. Please come again soon.

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for your feedback . Please come again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and the room was surprisingly spacious
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Thank you for your feedback. Happy Holidays.

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Nov 2023
Response from GM on Nov 27, 2023
Thank you for staying with us. Please come again soon.

10/10 Excellent

Dwayne, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
Thank you for your feedback. Was so good to have you stay with us. Please come again soon.

10/10 Excellent

Willie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place clean and so comfortable the bedding was great
Stayed 1 night in Oct 2023
Response from GM on Oct 26, 2023
Thank you for your feedback. Was so nice having you here. Look forward to having you again soon

8/10 Good

Dwayne, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice, clean and quiet. The staff was very professional as always. Thanks for a pleasant stay.
Stayed 1 night in Oct 2023
Response from GM on Oct 26, 2023
Thank you for staying with us. Look forward to having you again soon

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not impressed with no pool . Really messed up my workout
Stayed 3 nights in Oct 2023
Response from GM on Oct 10, 2023
Sorry for inconvenience Candlewood not required to have pool or breakfast this information id on our website.

8/10 Good

Rosalind

Business traveler
Liked: Cleanliness, staff & service, room comfort
Floor padding
The floors are not sound proof, all night the 3 floor persons walk so hard could hear clearly very restless if sleep is needed
Stayed 2 nights in Oct 2023
Response from GM on Oct 10, 2023
thank for your feedback. Did you report to front desk? We could have taken care of the issue.

10/10 Excellent

Anita

Traveled with group
I THOUGHT I WAS IN MY OWN BED. AMAZING !!!
Everything were amazing. Just don't pass up the comfortable stay at Candlewood Suites - Longview TX. Candlewood is very affordable. Will be back in the next months.
Stayed 2 nights in Sep 2023
Response from GM on Sep 20, 2023
Thanks so much for your positive feedback. We loved having you here. Please come again soon

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very knowledgeable of their duties, very efficient, and professional. They serve Pizza on Thursday, COOL. A very pleasant stay. Thank you
Stayed 1 night in Sep 2023
Response from GM on Sep 13, 2023
Thank you for your feedback. Please come again soon.

10/10 Excellent

Veronica

Stayed 2 nights in Sep 2023
Response from GM on Oct 10, 2023
Thank you for your feedback. Please come again soon

10/10 Excellent

Brandon, Dallas

Stayed 3 nights in Sep 2023
Response from GM on Oct 10, 2023
Thank you for your feedback. Please come again.

10/10 Excellent

Margie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Sep 13, 2023
Thanks so much for your feedback. Please come again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 3, 2023
thank you so much for your feedback. Please come again soon.

8/10 Good

Kerry

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk lady the evening I checked in was super sweet and got excited when I brought my pets in.
Stayed 2 nights in Jul 2023
Response from GM on Sep 13, 2023
Thanks for your feedback. Please come again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
From check in to check out, everything was amazing. Will be booking again when we come back to Longview.
Stayed 1 night in Jul 2023
Response from GM on Aug 3, 2023
thank you so much for your feedback. Please visit again soon.

6/10 Okay

Derick

Liked: Cleanliness
Alright
Water pressure is very low, toilet handle didn't work. This was room #100. I smelled Marijuana while walking to our room, but it says non smoking.
Stayed 1 night in Jul 2023
Response from GM on Aug 3, 2023
I am sorry to hear this. Did you ask to be moved? We have been working on the water pressure issue. Appreciate your feedback

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 5, 2023
Thank you so much for your feedback and for staying with us. Please come again soon.

10/10 Excellent

lance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest hotel
this hotel was cleanest hotel that I have been to in years. The outside was clean, the lobby, and the room. No frills hotel at a great rate.
Stayed 3 nights in May 2023
Response from GM on Jun 5, 2023
Thank you so much for your feedback. Please com again soon

10/10 Excellent

Jace

Liked: Cleanliness, property conditions & facilities, room comfort
My stay
I enjoyed my stay. all of the facilities were very clean and well maintained.
Stayed 2 nights in May 2023
Response from GM on May 31, 2023
Thank you for your feedback

10/10 Excellent

Ethan

Stayed 1 night in May 2023
Response from GM on Jul 5, 2023
Thank you for staying with us and for your feedback. Please come again soon.

8/10 Good

Landa, DALLAS

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very good and convenient to nearby highways, roads, and restaurants. Would definitely recommend staying here.
Stayed 7 nights in May 2023
Response from GM on May 31, 2023
thank you for your feedback. Please come again soon

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY Satisfied!
Ahhhhhhmazzzing!!! They have dove products in the bathroom VERY clean VERY nice staff AMAZING bed! Fantastic pillows!!! Eco friendly hvac a/c unit SUPER quiet GREAT area Im VERY satisfied!
Stayed 1 night in Apr 2023
Response from GM on May 5, 2023
Thank you so much for your feedback, Please come again soon

10/10 Excellent

Jamie, Yuma

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and comfortable bed for good rest from travels. Free laundry facilities.
Stayed 1 night in Apr 2023
Response from GM on May 4, 2023
Thank you so much for your feedback

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on May 4, 2023
Thank you so much for your feedback. Please come again soon!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from GM on Apr 12, 2023
Thank you so much for your feedback. Please visit again soon

10/10 Excellent

Shelton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 1 night in Mar 2023
Response from GM on Apr 12, 2023
Thank you for staying with us

6/10 Okay

Ellen

Traveled with family
Liked: Staff & service
This was a good price for the room. The room smelled of cigarette smoke. Other than that, it was good.
Stayed 1 night in Mar 2023
Response from GM on Apr 12, 2023
thank you for your feedback

10/10 Excellent

Dwayne, Dallas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The premises was nice, clean and quiet
Stayed 1 night in Mar 2023
Response from GM on Apr 12, 2023
Thank you for your feedback

6/10 Okay

DAMON

Stayed 2 nights in Feb 2023
Response from GM on Mar 2, 2023
Thank you for your feedback

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Our RV was in the shop for repairs so we had to find a pet-friendly hotel with a kitchen. We loved this Candlewood Suites! Everything was very clean throughout room and hotel. The kitchen was great and the gym very convenient. The staff were very friendly and helpful. Highly recommend!
Stayed 4 nights in Jan 2023
Response from GM on Mar 2, 2023
Thank you so much for your feedback, hope to see you soon, Was a pleasure having you.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent pet-friendly hotel
We really enjoyed our stay here while our RV was being repaired. It was very clean, the bed was comfy, and staff were very friendly. We made use of the gym and loved having a kitchen. Will definitely stay here again.
Stayed 6 nights in Dec 2022
Response from GM on Mar 2, 2023
Thank you so much for your fe

10/10 Excellent

mark

Stayed 1 night in Dec 2022

10/10 Excellent

Jarret

Stayed 1 night in Dec 2022

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
Clean and comfortable, first hotel I’ve stayed that did not have an ice machine!!
Stayed 1 night in Oct 2022
Response from GM on Oct 28, 2022
Thank you for staying with us. Please come again soon

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Oct 2022
Response from GM on Oct 28, 2022
So happy you stayed with us. Please come again soon.

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from GM on Oct 14, 2022
Thank you for your feedback

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay .only problem i had was door lock,lady at desk gave me a better room .great
Stayed 2 nights in Aug 2022
Response from GM on Aug 14, 2022
Thank you so much for your feedback. Hope to se you again soon

10/10 Excellent

Dwayne, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The surroundings was nice and quiet. I'm looking forward to staying there again in the future.
Stayed 1 night in Jul 2022
Response from GM on Aug 3, 2022
Thank you so much for your feedback. Look forward to having you book soon

2/10 Terrible

Terry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Never stay here. Ever.
Booked a 2 BR suite on hotels.com 4 days ahead of time. On arrival we went to the room and it was one bed ( queen) and a chair. It made Motel 6 look roomy. The front desk lady was nice but limited. She called the GM & she proceeded to lecture me on how hotels.com is terrible. I just wanted my room or something close. They said my room was changed a day before And the initials On the change were that of the GM. She of course denied it but couldn’t explain it. The GM was rude & refused to help make any accommodations. I asked for my money back and a receipt Showing my cc charges had been. Front desk girl (only pleasant person) couldn’t do it/ called GM again who refused her call & left her hanging. She called another manager at a hotel she knew & got it done. Worst customer service I have had in a while. GM was a jerk. Hotel was unkempt and not well Cared for. So glad we bailed. Went to Hilton Garden Inn (hotels.com) and hotel & Service were great !!
Stayed 1 night in Jul 2022
Response from GM on Aug 3, 2022
Your reservation, the original shows you booked the wrong room type, This was not a property level mistake