Habitación estándar, 2 camas Queen size | Ropa de cama de alta calidad y caja de seguridad en la habitación

Opiniones de Holiday Inn Express & Suites Chatsworth, an IHG Hotel

2.5 out of 5

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 247 de 368 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 80 de 368 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 23 de 368 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 368 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 368 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maricela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Regresare al mismo hotel
Se hospedó 2 noches en agosto de 2023
Respuesta de HIE, el 25 ago. 2023
Dear Maricela, Thank you for providing positive feedback. We are glad to hear you enjoyed your stay with and we hope to see you again soon!

10/10 Excelente

Gabriela

Se hospedó 1 noche en agosto de 2023
Respuesta de HIE, el 11 sept. 2023
Dear Gabriela,Thank you for taking the time to give us a positive review. We apprecite your feedback. We are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excelente

Andres

Viaje en pareja
Muy bien todo
Se hospedó 1 noche en julio de 2023
Respuesta de HIE, el 5 ago. 2023
Dear Andres, Thank you for taking the time to give us a postive review. We hope to see you again soon!

10/10 Excelente

Karla

Se hospedó 1 noche en febrero de 2023
Respuesta de Lissette , el 14 feb. 2023
Dear Karla,Thank you so much for taking the time to provide us with your feedback, we so delighted to hear about your stay here with us at HIE Chatsworth, hope to have the opportunity to serve you again!!

10/10 Excelente

Luis

Se hospedó 4 noches en marzo de 2022

2/10 Terrible

Arik

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rude, greedy staff. Who will take your security deposit for a measly little grease stain on the white bed sheet. It’s one thing if there was actual damage to literally anything. But it’s sad that you are going to rip the security deposit away from someone who needs the money. They would have settled for any reason at all to get the deposit. Avoid this extremely overpriced motel six. And just trust me when I say your money is literally better spent just about anywhere else. And I far from a stranger to traveling. This place will waste your money to the best of their extent. Avoid unless it’s your literal only option. Good luck.
Se hospedó 1 noche en abril de 2024
Respuesta de Milana - Hotel Experience Champion , el 1 may. 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. As an IHG Hotel Experience Champion, ensuring that every guest has a comfortable and enjoyable stay is our top priority, and I sincerely apologize that we fell short of your expectations during your visit.I'm truly sorry to hear about the concerns you raised regarding the handling of your security deposit and the perceived attitude of our staff. Please know that this is not indicative of the level of service we strive to provide, and your experience does not reflect the standards we hold ourselves to.I want to assure you that we take all guest feedback seriously and use it as an opportunity to improve. I have shared your comments with our management team to address the issues you mentioned, including our procedures for handling security deposits and ensuring that our staff members are providing the level of hospitality that our guests deserve.Once again, I apologize for the inconvenience and frustration you experienced during your time with us. We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.

8/10 Bueno

Lilith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient access to the freeway, on site parking (although it’s limited), healthy breakfast with options for everyone) and staff were friendly. Even staff at the restaurant were very kind (one of them offered to move her car, so I could have a parking).
Se hospedó 1 noche en abril de 2024
Respuesta de HIE, el 23 abr. 2024
Hello Lilith,Thank you for the positive review. We are delighted to hear that you found your stay accomodating and that enjoyed your overall experience with us. We look forward to seeing again. #HIECHATSWORTH

10/10 Excelente

Bernardo, Westminster

Excellent cleanliness and location
Se hospedó 2 noches en abril de 2024
Respuesta de HIE, el 21 abr. 2024
Hello Bernanrdo,We are glad you enjoyed your stay with us. We hope to see you again in the future.

6/10 Aceptable

Adam, San Diego

Le gustó: Servicio y personal y servicios
I liked being around a transit center.
Se hospedó 2 noches en febrero de 2024
Respuesta de HIE, el 16 abr. 2024
Hello Adam, Thank you for choosing Holiday Inn Express Chatsworth for your stay. We hope to see you again in the near future.

10/10 Excelente

Jibri

Le gustó: Servicios y condiciones de la propiedad
Everything
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Experience Team, el 13 abr. 2024
Hi Jibri, thank you for taking the time to leave a positive review. The staff on propery are very happy to know you enjoyed everything during your stay! We hope to see you soon.

8/10 Bueno

Andres

Se hospedó 1 noche en abril de 2024
Respuesta de HIE, el 30 abr. 2024
Hi Andres,Thank you for the positive review. We hope to see you again soon!

10/10 Excelente

Luis

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services, el 13 abr. 2024
Hi Luis,Thank you for leaving a review. We do appreciate the time you took to share your experience while on property with us.

8/10 Bueno

Leslie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Parking is not ideal if you have a big car.
Se hospedó 1 noche en abril de 2024
Respuesta de HIE, el 6 abr. 2024
Hi Leslie, We apologize for the inconvenience you had due to our parking. We do have an overflow parking, which would be suitable for a bigger car. In the future, please bring this to our attention and we would be more than happy to assist you. Thank you so much for the honest review and we hope to see you again soon.

10/10 Excelente

Nadege

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great hotel stay, the staff was very friendly and accommodating
Se hospedó 5 noches en marzo de 2024
Respuesta de Milana - Hotel Experience Champion , el 26 mar. 2024
Hi Nadege, thank you for taking the time to leave a review and share your experience. We look forward to your return! #HIEChatsworth

8/10 Bueno

Silva

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2023
Respuesta de Milana, Sr. Reservations, el 19 mar. 2024
Hi Silva, thank you for taking the time out your day to leave a positive review based upon your most recent stay on our property. We look forward to your return.

10/10 Excelente

Judith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Milana, Front Desk Agent / HEC., el 16 mar. 2024
Hi Judith, Thank you very much for taking the time to leave us a review. We greatly appreciate it and look forward to your return.

10/10 Excelente

Carlos

Great place and very clean and quiet
Se hospedó 1 noche en marzo de 2024
Respuesta de HIE, el 2 mar. 2024
Dear Carlos,Thanks for the great review. We are glad you were satisfied with your stay. Thank you for choosing Holiday Inn Express Chatsworth and we hope to see you again soon

10/10 Excelente

Boyd, St. John's

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for 12 nights and the staff made us feel like family. The place was always super clean.
Se hospedó 12 noches en febrero de 2024
Respuesta de Lissette , el 23 feb. 2024
Dear guest, Thank you for taking the time to leave us a review, we are delighted to hear about your great experience here at Holiday Inn Express & Suites Chatsworworth, your review will be share with the staff to congratulate them for a well done job! Hope to have the opportunity to serve you in the near future!

10/10 Excelente

Karen, Prescott

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to a grocery store and freeway. Everything was clean and nice at the hotel. Stayed here once before and will return in the future.
Se hospedó 1 noche en febrero de 2024
Respuesta de HIE, el 20 feb. 2024
Dear Karen,Thank you for the great review. We are glad to hear that you enjoyed your stay with us and we'll be delighted to be able to serve you again! Thank you for choosing Holiday Inn Express Chatsworth for your stay and we hope to see you again soon!

10/10 Excelente

Amber

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and comfortable stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Milana - Front Desk Agent, el 19 feb. 2024
Hi Amber, we appreciate you taking the time to share your experience with us. We look forward to greeting you next time you're back in Los Angeles.

10/10 Excelente

Brenda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was awesome! Very nice area and breakfast wasn’t bad.
Se hospedó 1 noche en enero de 2024
Respuesta de Milana - Front Desk Agent, el 19 feb. 2024
Hi Brenda, we're glad to hear our staff provided exceptional service and you enjoyed your stay with us. Please, come again soon!

10/10 Excelente

Geneva

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Milana - Front Desk Agent, el 5 feb. 2024
Hi Geneva, we want to let you know we are very appreciated of your positive review and are pleased to know you enjoyed your stay while on our property. We look forward to your return, hopefully, in the near future.

10/10 Excelente

Geneva

Se hospedó 1 noche en enero de 2024
Respuesta de Milana - Hotel Experience Champion , el 24 mar. 2024
Hi Geneva, thank you for our Five Star review! The staff wants to thank you for choosing our property and taking the time to leave a review. We look forward to greeting you back on our property.

8/10 Bueno

Jacob C

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing unique. But they satisfied me to my expectation
Se hospedó 3 noches en enero de 2024
Respuesta de Milana - Front Desk Agent, el 5 feb. 2024
Hi Jacob, we appreciate you taking the time to leave a positive review and we're glad we were able to meet your expectations during your recent stay. We look forward to welcoming you back on our property when your in Los Angeles again.

10/10 Excelente

Nohemy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good
Se hospedó 2 noches en diciembre de 2023
Respuesta de HIE, el 30 ene. 2024
Thank you Nohemy for the great review. We are glad you enjoyed your stay.

10/10 Excelente

sandra

Se hospedó 1 noche en enero de 2024
Respuesta de HIE, el 30 ene. 2024
Dear sandra,Thank you for the great review. We are glad you enjoyed your stay with us.

8/10 Bueno

Pedro

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice staying bed and room so clean new bathroom and good breakfast
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk Agent, Milana, el 28 ene. 2024
Hi Pedro, we appreciate you taking the time to leave a review and share the experience you had while staying with us. We look forward to you coming back to our property.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Milana - Front Desk Agent, el 28 ene. 2024
Hi Michael,Thank you for taking the time out of your day to leave a review about your past stay. We look forward to welcoming you back to our property.

10/10 Excelente

Igor, Podgorica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ok. Good option for visit universal studio. Good free parking. Clean room
Respuesta de Milana, Front Desk Agent / HEC., el 17 ene. 2024
Hi Igor, thank you very much for sharing your experience you had during your most recent stay and local touring recommendations. We do appreciate you choosing our hotel for your stay and look forward to your return. The Holiday Inn Express and Suites, Chatsworth family appreciates your time.

10/10 Excelente

Myra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Milana, Front Desk Agent / HEC., el 17 ene. 2024
Hi Myra, we appreciate the time you took out of your day to share your experience during your most recent stay at our property. We look forward to your return, hopefully in the near future. #HIEChatsworth

8/10 Bueno

Wildamy

Se hospedó 1 noche en enero de 2024
Respuesta de Milana, Front Desk Agent / HEC., el 17 ene. 2024
Hi Amy, Thank you for taking the time out of your day to leave a review sharing your most recient stay, we do greatly appreaciate your willingness and look for to your return.

10/10 Excelente

Jose

Se hospedó 2 noches en diciembre de 2023
Respuesta de HIE, el 9 ene. 2024
Dear Jose,Thank you for the great review, We appreciate your feedback. We hope to see you again soon!

2/10 Terrible

Jenna

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I will never stay here again! From construction being done on the roof. Then once that stopped I could hear a loud rumbling noise. I’m assuming it was the buildings, air conditioning unit. I didn’t get one wink of sleep. Horrible
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 9 ene. 2024
Dear Jenna,We apologize for any inconvenience you experienced during your stay. We always want to make sure our guests are satisfied and we are upset we missed the mark. We hope you give us another opportunity to better accomodate in the future.

8/10 Bueno

Karina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was spacious
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 9 ene. 2024
Dear Karina,Thank you for the positive feedback. We appreciate you taking the time to do so. We are glad you enjoyed your stay with us and we hope to see you again soon!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I don’t believe our room was ready when we entered. There was a bandage stuck on the wall near the window, and we were missing a pillowcase. Furthermore a couple of the pillowcases were stained. Housekeeping entered the room when we were already unpacking in our room, so I assume there was miscommunication between the front desk and housekeeping.
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 9 ene. 2024
Dear Anonymous,We apologize for the inconvenience you had during your stay. Thank you for bringing these issues to our attention, we will work on it to prevent this in the future.Thank you for the honest feedback, as it helps us to better coach our staff. We hope to see you again soon!

6/10 Aceptable

Nandeesh, Monmouth Junction

Viaje familiar
Le gustó: Servicio y personal y servicios
The rooms were clean, and the front desk staff was friendly and helpful. The property itself is located in what looks like an industrial area - next to a U-Haul truck rental. The parking space is very tight, and I had a hard time maneuvering my small SUV. The night we checked in, we heard a police chopper and a few cop cars chasing/arresting someone near the property. The property has two buildings, but laundry facility is available only in 1 building, so I had to walk over to the other building a few times to do my laundry. Breakfast area is small but the spread was good. Overall, the hotel is ok, but is expensive for the value it offers compared to another hotel we stayed at in LA.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Milana - Front Desk Agent, el 5 feb. 2024
Hi Nandeesh,Thank you for taking the time out of your day to leave a review sharing your experience and what stood out during your stay. We look forward to your return hopefully in the near future.

10/10 Excelente

Walter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en diciembre de 2023
Respuesta de HIE, el 4 ene. 2024
Dear Walter, Thank you for the positive review. We are delighted to know that you enjoyed your stay with us

10/10 Excelente

Fernando

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 4 ene. 2024
Dear Fernando, Thank you so much for the positive review. Thank you for choosing us for your stay. We hope to see you again soon!

10/10 Excelente

GLENDA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 4 ene. 2024
Dear GLENDA,Thank you for the great review. We hope to see you again soon!

10/10 Excelente

Terri

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de HIE, el 30 dic. 2023
Dear Terri, Thank you for the positive review. We are delighted to know that you enjoyed your stay with us. Please come again soon!

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 25 dic. 2023
Dear Cynthia, We are delighted to know you enjoyed your stay with us. Thank you for the great review, we appreciate it. We hope to see you again soon

8/10 Bueno

SAISH

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gr88 clean hotel for families
Good ,clean hotel. Very accesible from freeway. Front office staff was very helpful and accomodating. Good dedicated parking and good fresh breakfast .
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 25 dic. 2023
Dear Saish,Thank you so much for taking the time to write us a positive review. We are glad you enjoyed your stay with us.Thank you for choosing Holiday Inn Express Chatsworth for your stay, we hope to see you again soon!

10/10 Excelente

Eliezer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and nice
Se hospedó 3 noches en diciembre de 2023
Respuesta de HIE, el 24 dic. 2023
Dear Eliezer,Thank you for taking the time to give us a positive review. We appreciate it.Thank you for choosing Holiday Inn Express Chatsworth for your stay!

10/10 Excelente

Conrado

Viaje en pareja
No frills hotel 🏨 Love ❤️ it. Will book again if, needed. Clean, staff great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 24 dic. 2023
Dear Conrado,Thank you so much for the great review. We are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excelente

Karen, Surfside

Se hospedó 2 noches en diciembre de 2023
Respuesta de Milana, Front Desk Agent / HEC., el 17 ene. 2024
Hi Karen,Thank you for sharing your experience. We look forward to your return when visiting Los Angeles again. #HIEChatsworth

10/10 Excelente

Jenniffer

Se hospedó 1 noche en diciembre de 2023
Respuesta de Milana, Front Desk Agent / HEC., el 17 ene. 2024
Hi Jenniffer, thank you for taking the time out of your day to share your experience you had during your most recent stay. We look forward to you returning back to our propery.

8/10 Bueno

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 14 dic. 2023
Dear Michael Thank you for the positive review. We are glad to know you enjoyed your stay with us. We hope to see you again soon!

10/10 Excelente

Ely

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 10 dic. 2023
Dear Ely, Thank you for the positive review. Thank you for choosing Holiday Inn Express for your stay! We hope to see you again soon!

10/10 Excelente

moginraj

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de HIE, el 10 dic. 2023
Dear moginraj, Thank you for the positive review. We are glad you enjoyed your stay with us. We hope to see you again soon

6/10 Aceptable

Michael

Viaje familiar con niños
Le gustó: Limpieza
Overall OK, just tried to charge me for my children’s cots. Also the room is rather small, no kitchenette. Not the best neighborhood, noisy with train.
Se hospedó 6 noches en noviembre de 2023
Respuesta de Guest Services, el 29 nov. 2023
Dear Michael, Thank you for taking the time to leave us a review, we are sorry to hear about the inconveniences you encountered while staying with us, unfortunately our hotel does not provide kitchenettes. Fees and optional extras such as upgrades and extra accomodations are detail in our hotel policy. Once again, thank you for staying with us!