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Reviews of Hotel Jeanne d'Arc

4 out of 5
Hotel Jeanne d'Arc
1 Rue Alsace Lorraine, Lourdes, Hautes-Pyrenees

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Directions led to the summer entrance instead of winter entrance, Fecal matter marks in the toilet, hair on the bathroom floor, holes in the bed sheets, furniture very cheap and needing replaced, the shower had mold all around the caulking. But, the view to the river was good with a balcony. I asked to be moved to another room because it was not sufficiently cleaned. I was moved to a room with no balcony. This second room also had hair on the towels and bathroom floor. I took pictures to show the lady who checked me into the room again. Nothing was done about it. The tv remote was covered in dust and dust bunnies in the corners of the room and floor. I did not extend my stay and moved to another hotel the next evening. This must be an entirely different hotel in the summer, because there is NO WAY this is a four star hotel stay.
Stayed 1 night in Nov 2018
Response from hotel on Dec 7, 2018
Dear Cara, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Since your unfortunate experience the house keeping have been briefed of the impotance of their jobs for our reputation and bien etre of our clients. For the inconvenience, it caused, I am sorry that you didn't enjoy the experience that so many of our guests have grown so fond of. All the best, The Management Hotel Jeanne d'Arc

8/10 Good

Sarah

Liked: Staff & service, room comfort
Off Season
We went in November not knowing that mostly everything closes on October 31. The staff was very nice and the location of the hotel is wonderful. Even though we had to go through the bar/restaurant to enter it was ok. Their dinner is wonderful, not to fond of the breakfast.
Stayed 2 nights in Nov 2018
Response from front desk on Nov 16, 2018
Thank you Sarah for your review. We hope to welcome you back in the future

8/10 Good

Steven

Liked: Cleanliness, staff & service
Hotel Jeanne d’Arc
Hotel location was very good for walking to local attractions and dining options and the staff was very helpful and friendly. Property was a bit worn but serviceable. Parking was convenient.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean, gorgeous view of mountains! Loved it!
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Stayed 4 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locTion
The staff very very attentive and nice. Small room with a great view and very clean
Stayed 1 night in Jun 2018

6/10 Okay

manu

Liked: Cleanliness, staff & service, room comfort
we were in a part of the hotel that to get warm water we had to wait 15 minutes.the staff was friendly.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff of hotel is very helpful and polite. It’s highly recommended, the WiFi was strong.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

JoseAnt, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien situado
El hotel está muy bien conservado y limpieza excelente. En pleno centro aunque eso hace que siempre haya más ruido por la calle, que aunque no es principal tiene una gran afluència de personas
Stayed 3 nights in Aug 2018

4/10 Poor

Didier

Liked: Staff & service
Mauvaise insonorisation, petit déjeuner médiocre, pas digne d'un 4 étoile.
Stayed 2 nights in Aug 2018

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No sé el motivo aún, nos dieron dos habitaciones, una triple (que era lo solicitado) y una de matrimonio. Estaban comunicadas entre ellas, con sus respectivos cuartos de baño, etc. Muy bien. Precios de los desayunos caros. Al lado, cualquier bar, mucho más económico.