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Reviews of Le Chalet Saint Louis

1 out of 5
Le Chalet Saint Louis
15 Boulevard de la Grotte, Lourdes, Hautes-Pyrenees

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 123 reviews" "
Rating 8 - Good. 49 out of 123 reviews" "
Rating 6 - Okay. 27 out of 123 reviews" "
Rating 4 - Poor. 10 out of 123 reviews" "
Rating 2 - Terrible. 7 out of 123 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy place
My 5th stay was for 5 days as I really like this cozy little place. The entrance is especially nice with soft sofas and great view. I just sat and relaxed and looked outside.
Stayed 5 nights in Feb 2022
Response from Mr. Romero on Mar 4, 2022
Merci beaucoup

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always satisfied
My 4th visit and wish I had stayed longer, enjoyed the friendliness of the other guests as well as the nice couple that manages the whole operation, just a blessed environment
Stayed 3 nights in Jul 2021
Response from Mr Romero on Jul 25, 2021
Merci beaucoup, et a la prochaine. Prenez soin de vous. Cordialement

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Mr. Romero on Feb 26, 2020
Merci beaucoup

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Simple basic accommodation. The couple who runs in are very helpful and very approachable. Clean and tidy place to visit Loudres. Within easy walking distance to the pilgrimaged church.
Stayed 4 nights in Sep 2019
Response from M. Romero on Sep 17, 2019
Merci beaucoup

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Mr. Romero on May 29, 2019
Merci beaucoup

4/10 Poor

Diana

Disliked: Staff & service, property conditions & facilities, room comfort
Not planning to return
I wouldn’t stay here again. When we arrived, I think the owners were in the middle of a serious discussion because the lady was super mean and rude to us. It’s close to the place of worship, 10 minute walk but there are many other hotels nearby. The neighborhood is very shady and didn’t feel very safe. We went during the off season and many hotels and restaurants were closed. Do not add on the breakfast. You can walk down the street and get better at the corner cafe. Breakfast was literally a piece of bread, a crossiant, and a cup to fill with coffee.
Stayed 1 night in Apr 2019
Response from Mr. Romero on Jun 13, 2019
Reste chez-vous la prochaine fois.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Ten mins , walk to train station
Stayed 2 nights in May 2019
Response from Mr. Romero on May 18, 2019
Merci beaucoup

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Church
Nice hotel near church and railway station. Good restaurant
Stayed 1 night in Jul 2018
Response from Mr. Romero on Jul 24, 2018
Merci beaucoup

4/10 Poor

Win, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
The rudest management I have ever met
The lady manager was so rude. Like she scream when I had to asked for a milk or creamer as it was not on the table. I arrived an hour before breakfast is over and she said “ breakfast starts early”I apologized and said I had to take shower, pray etc before having breakfast and besides it’s an hour before closing. She just gave me an attitude. I just kept quiet. But when she raised her voice when I asked if she can give me. A little milk or creamer, she replied “ you know I have to walk all the way to the kitchen to get that, you should ask me when I asked if u want coffee or tea!!!” I still replied in a calm voice “calm down, don’t start, it’s my birthday and I planned to have a good day as always” she didn’t say sorry so I explain her this is the first time I have met a staff or management with this response. And I left and went to church and was bless to have met a lovely couple. She was even surprise to see me on my last night. She thought I checked out already so I had to show my receipt from Expedia. Earlier, There was a dad and son customers who look at me, shook their heads and said horrible place. I’m posting this concern so for her to change and let her know that travelers are aware and bad attitude is a big negative impact into the business and the city itself. By the way, the croissant is hard, was sitting on the table for hours and not even on a plate. Lot of nicer, cheaper hotels much closer to the shrine. Room is way too small.Will post pictures.
Stayed 4 nights in Jan 2018
Response from Mr. Romero on Jul 17, 2018
...............vous avez vécu l'enfer........mon dieu !!! il faut pas revenir .....!!!.........sauvez vous..!!!!!!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and so agreeable staff. It's not so big but the attention compensates everything.
Stayed 1 night in Feb 2018
Response from Mr Romero on Feb 11, 2018
Merci beaucoup

8/10 Good

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
best thing is affordable and I had my own bathroom. walking distance from train station and Lourdes grotto
Stayed 1 night in Sep 2017

2/10 Terrible

Shyamal, Kelowna, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Below expectation
Very unpleasant experience of discomfort - no room for four people to move around resulting in frequent collision if people didn't move away for other people to pass by. The images shown in their website didn't reveal the true picture. The standard provided was that of a hostel and not a hotel. The only good point to mention was that the hostess was extremely pleasant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Cold eggs, Mandaluyong

Liked: Cleanliness
Disliked: Property conditions & facilities
Buffet breakfast
The owner offered us buffet breakfast which we availed. However, the breakfast items were limited and were not replenished. We were supposed to get one boiled egg each but some of us did not get it. The other guests took our boiled eggs and the owner did not bother to replenish it because he said we took them all. The boiled eggs were very cold, straight from the ref.

6/10 Okay

Carla, Sydney, Australia

Liked: Staff & service
Good budget option
Extremely close to Sanctuary. Staff very friendly and helpful. Room was basic (no door on bathroom but being given a twin room instead of single made up for it). Room opened onto communal balcony, with clothes airer.

6/10 Okay

Binoy

8/10 Good

Angus, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for pilgrims
This is a small hotel that caters predominantly for pilgrims to the Sanctuary. It is very good value for money and the lady who runs the establishment is a gem. It is very well positioned within a ten minute stroll of the sanctuary and high enough to avoid all the flooding and is in a quiet road. It is also close to other places of interest concerning St Bernadette. Simple, adequate breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right near the Basillica
Great location and great staff, only issue is they dont speak any English. Luckily I speak very basic French however a non speaker would find this very difficult.

6/10 Okay

David and Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Lourdes sanctuary and station
We stayed overnight and visited the sanctuary the next day. The hotel room and the bathroom were small and the breakfast adequate for the price. The room was a bit ower in one hand as there was no wall fitting.cool with only a samll electric wall heater.The staff were very nice.If you are after a budget hotel without all the lavish furnishings but with your own toilet and shower this is okay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
consistently good over three years
This is the third time we have stayed in this hotel. It is well situated for the sanctuary and places to eat in the town. The staff are extremely friendly. It is a good two star hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:)
Really lovely people run the hotel and it was a pleasant stay by myself. The location is great and it is a clean hotel :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast
i tink breakfast was not at the required standard, espcially when you have paid 5 Euro, no tea and service was not great. I hurt my neck badly because no proper pillows were provided, until i ask for. Overall, good place and clean, just certain things need to be look at to improve services.

8/10 Good

John, Walsenburg, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Lourdes!
The hotel presents as adverised on a cozy side street exactly as indicated on site map. The hostess extended a friendly and warm greeting and was helpful at all times. I would recommend this to others. Thanks, JC

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Mr Romero on Oct 25, 2022
Merci beaucoup

6/10 Okay

Josuee

Disliked: Staff & service, property conditions & facilities, room comfort
Pas satisfaite
Pas tres acceuillant
Stayed 3 nights in Apr 2022
Response from Mr. Romero on May 10, 2022
La prochaine fois on vous dépliera le tapis rouge !

6/10 Okay

alain

Stayed 3 nights in Feb 2022
Response from Mr. Romero on Feb 13, 2022
Merci beaucoup

10/10 Excellent

Geoffroy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Mr Romero on Feb 3, 2022
Merci beaucoup

8/10 Good

david

Traveled with family
Liked: Property conditions & facilities
bien passé dans l ensemble
nous avons bien dormi pendant 2 nuits, rien de grave a signalé, les couvertures sont d epoques,la literie spartiate mais la douche bien vigorante , evacuation a revoir, pas de parking !! nous devons trouver une place, premier arrivé premier servi .
Stayed 2 nights in Jul 2021
Response from Mr Romero on Aug 7, 2021
Merci beaucoup

10/10 Excellent

Sébastien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 3 nights in Feb 2021

8/10 Good

Unanua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Mr Romero on Oct 20, 2020
Merci beaucoup

4/10 Poor

Philippe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Confort pour le moins "spartiate", attention, le parking gratuit annoncé sur le site hotels.com signifie en fait parking public en ville. Enfin, essayez de prendre le petit dejeuner ailleurs...
Stayed 2 nights in Aug 2020

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ha estado muy bien, los dueños muy amables
Stayed 3 nights in Mar 2020
Response from Mr. Romero on Mar 10, 2020
Muchas gracias

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil très chaleureux. Chambre très propre - très bon lit avec un très bon matelas ! J’étais très content et je reviendrai avec grand plaisir en automne, période plus calme ! Grand merci 👍👍👍
Stayed 3 nights in Feb 2020
Response from Mr. Romero on Feb 22, 2020
Merci beaucoup

10/10 Excellent

Jean-Marie, Metz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bien situé, assez proche du sanctuaire sans les inconvénients des échoppes de souvenirs, de la circulation contrôlée et de la foule compacte. De plus, les deux gérants sont d'excellents cuisiniers et souriants.
Stayed 4 nights in Sep 2019
Response from Mr. Romero on Sep 14, 2019
Merci beaucoup

6/10 Okay

Francisco

Disliked: Staff & service
Se colar, colou.
A ducha não tinha um suporte e a água tinha muita pressão. Muito difícil de se tomar banho, sem molhar o banheiro todo. Sem local para colocar o sabonete. Quarto cheirando a urina, por causa do carpete. Tem banheira mas não se pode utilizar pois não tem tampa. Eu já tinha pago antecipadamente o quarto. Fui cobrado no check in e achando que eu não tinha pago, paguei outra vez. No outro dia é que percebi o erro e pedi meu dinheiro de volta. Se não tivesse percebido, tinha ficado no prejuízo.
Stayed 2 nights in Aug 2019
Response from Mr. Romero on Sep 6, 2019
Gracias Quedate en casa la proxima vez princesa....

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pour un séjour du 11 au 15 août
L'hôtel n'est pas loin à pied de la gare de Lourdes dix à quinze minutes environ. Il n'est pas loin de l'artère principale bordée de boutiques qui mène au sanctuaire. J'étais heureuse d'être seule pour une fois, dans ma chambre, merci. Ma chambre comportait une salle de bain à l'intérieur. Le salon et les salles à manger sont jolis. Il y avait des lambris dans ma chambre et un portrait de Bernadette. Il y a un ascenseur. Le petit déjeuner était bon et nourrissant pour cinq euros. On peut déjeuner et souper si on veut. Je garderais un très bon souvenir de ce séjour. Merci.
Stayed 4 nights in Aug 2019
Response from Mr. Romero on Aug 25, 2019
Merci beaucoup

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J'y étais juste pour 1 nuit et tout s'est bien passé. L'accueil fut bonne. La chambre était très petite mais à part ça, rien à signaler.
Stayed 1 night in Apr 2019
Response from Mr. Romero on Apr 24, 2019
Merci beaucoup

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visita
O hotel e bem localizado e acolhedor. com serviços bons
Stayed 1 night in Oct 2018
Response from Mr. Romero on Dec 27, 2018
Merci beaucoup

8/10 Good

GIOVANNI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo molto carino, ben tenuto, economico, vicino la stazione e a circa 7-800 metri a piedi dal santuario. Stanza ben tenuta, comoda, confortevole.
Stayed 2 nights in May 2018
Response from Mr. Romero on Jul 17, 2018
Merci beaucoup

10/10 Excellent

Vané

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Mr. Romero on May 29, 2018
Merci beaucoup

10/10 Excellent

louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nous reviendrons
très bon hotel accueil très bien dommage qu'il ni a pas de parquing
Response from Mr. Romero on May 14, 2018
Merci beaucoup

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da molti anni alloggio in questa semplice struttura. I proprietari sono persone molto disponibili.
Stayed 3 nights in Apr 2018
Response from Mr. Romero on May 3, 2019
Merci beaucoup

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très bien situé par rapport au sanctuaire rapport qualité prix parfait
Response from Mr. Romero on Apr 17, 2018
Merci beaucoup

6/10 Okay

joseph, paris

Liked: Cleanliness, staff & service
Très bien
Toilettes un peu à l’étroit, porte ne ferme pas , sinon dans l’ensemble c’est bien
Stayed 2 nights in Apr 2018
Response from Mr. Romero on Apr 9, 2018
Merci beaucoup

10/10 Excellent

André

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous y reviendrons
Sympathique et familial
Stayed 2 nights in Jan 2018
Response from Mr. Romero on Feb 1, 2018
Merci beaucoup a vous

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
5 nuits à Lourdes
Accueil sympathique et ambiance chaleureuse
Stayed 5 nights in Oct 2017
Merci beaucoup

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour à Lourdes, à renouveler.
Séjour au sanctuaire de Lourdes, deux nuits passées à l'hôtel, accueil chaleureux et poli, amabilité de l'hôtelier.
Stayed 2 nights in Aug 2017
Merci beaucoup