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Rating 10 - Excellent. 145 out of 272 reviews" "
10 - Excellent
145
Rating 8 - Good. 102 out of 272 reviews" "
8 - Good
102
Rating 6 - Okay. 17 out of 272 reviews" "
6 - Okay
17
Rating 4 - Poor. 4 out of 272 reviews" "
4 - Poor
4
Rating 2 - Terrible. 4 out of 272 reviews" "
2 - Terrible
4
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Good
Leonard
Traveled with family and small children, Traveled with family
Apr 28, 2024
Liked: Cleanliness, staff & service, amenities
Comfortable beds, quiet area, nice bar
Leonard
Stayed 1 night in Apr 2024
8/10 Good
Allan
Traveled with partner
Mar 24, 2024
Liked: Cleanliness, staff & service
The rooms are a bit tired but they make a Fantastic breakfast
Great location for exploring the area. Plenty of parking, spacious comfortable rooms. Not a lot of vegetarian options on the restaurant
Jacqualene
Stayed 2 nights in Mar 2024
6/10 Okay
Steven
Jan 11, 2024
Liked: Staff & service, room comfort
Minor blip
Had to change room due to dirty wet mark on the duvet. Got a free upgrade. Always stay here on business and don't usually have any issues and won't stop me using the hotel in the future.
Steven
Stayed 1 night in Jan 2024
Response from Hotel Managment on Mar 9, 2024
Thank you for taking the time to share your customer feedback.Please once again accept our sincere apologies for slight issues upon your arrival, I am pleased to read these were dealt with and did not spoil your stay.We appreciate loyalty to the hotel and we look forward to welcoming you once again in the future.
Room was outdated, rundown and needs attention. We staying in room 101. Ripped wallpaper, scraped skirting boards. Dirty brown carpet. Damaged furniture. Room door was broken and key lock wasn’t secure. Leaves all in corridor. Such a shame because this hotel used to be lovely. Bar area was nice. Staff were friendly.
Verified traveler
Stayed 1 night in Nov 2023
6/10 Okay
Jill
Traveled with family
Nov 6, 2023
Liked: Cleanliness, staff & service, room comfort
Tired room but restaurant fabulous
Restaurant and salon fabulous. Room dated . Headboard leather peeling off and room general tired .
No lift or assistance to first floor ( I had a lot of bags as I was attending a wedding)
Visited my son who had a lodge which was fabulous .
Think money has been invested in lodges and not hotel rooms
Carpet shabby on stairs
But all staff were friendly and helpful
Stayed here on business meetings for one night , greeted by a lovely lady called Debbie.
The room and view was lovely. Definitely stay again.
The following morning full English breakfast and once agsin greeted with a lovely smile and a delightful breakfast. 😊
Check in was super quick and we was met with a lovely lady (cant remember the name- but she will know who she is). She went above and beyond to cater for my request and i appreciate that so much, thank you..bar and food was good, decent priced and enjoyed by us 3.
We stayed as a couples treat and booked the luxury double room. The room was very clean when we got there with complimentary items such as tea/ coffee/ hot chocolate/ water/ sparkling water and bathroom items. The bed was extremely comfy to sleep in and the hotel was quiet. The only thing I would say negative was the layout getting to the room was a nightmare and we did get lost.
We thoroughly enjoyed our stay.
Several things stood out. One was the cleanliness of the room and bathroom.
Another was the bar/dining room staff both in the evening of our arrival and at breakfast.
Reception were friendly, polite and helpful throughout the brief stay.
The room was not large but the bed was very comfortable.
The only detrimental factor was no mini bar/small fridge to keep drinks cool during this heatwave!
The meals were really very good and we would recommend this hotel.
Everyone was friendly ,the meals were amazing there menu had diary free and gluten free ,which was perfect for me .Room was clean .Lovely place to stay .😀
I can't express how upset I was with my second stay at this hotel and how much we were made to feel not important. This trip clashed with a wedding party and we were shoved in a corner and told that there was no alternative