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Reviews of Mybanlao Hotel

4 out of 5
Mybanlao Hotel
Mano Village, Thammikalath Road, Luang Prabang, Luang Prabang Province

Reviews

9.8

Exceptional

Rating 10 - Excellent. 34 out of 39 reviews" "
Rating 8 - Good. 3 out of 39 reviews" "
Rating 6 - Okay. 2 out of 39 reviews" "
Rating 4 - Poor. 0 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
We spent a weekend there with our young children who loved the pool access room.
Stayed 2 nights in May 2024

10/10 Excellent

Surasak

Liked: Cleanliness, staff & service, property conditions & facilities
Mybanlao Hotel Is such a unique (Loas modern hotel) and wonderful place to be. The staffs are amazing and super helpful!
Stayed 1 night in May 2024

10/10 Excellent

Choump, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Aloha First of all i wanted to congratulate you with an excellent service. From the shuttle driver, bellman, bartender, gardener, food service and especially the Housekeeping teams. Only complaint is the shower area always flooded and the closet don’t even have extra pillow or blanket which should be a standard. Mahalo
Stayed 3 nights in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stunning property for our visit. 5 Star all the way for much much less than western hotels Highly recommended
Stayed 3 nights in Jan 2024
Response from Thongvanh on Feb 12, 2024
Dear Brian,Thank you for your valuable score.We hope to welcome you in the next future in MyBanLao Hotel again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Thongvanh on Jan 13, 2024
Dear Daniel Vennard, Warmest greetings from MyBanlao Hotel ! We thank you very much for your kind compliments and reviews of our hotel. We are delighted that you enjoyed and were happy during your stay with us. Your feedback means a lot to us and we look forward to welcome you back in the near future. Best regards , MyBanLao Team

6/10 Okay

He

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a beautiful hotel with large rooms. However we feel the service of the hotel could be improved: 1) the wifi password on the keycard was wrong and there is no phone in the room to call you need to walk to the front desk to check. 2) the staff did not tell us mini-bar is free, shuttle to town is provided upon check-in. we had to find out about these things by ourselves (strangely) 3) cleaning staff left some dirty cloth in our room for 2 days.. 4) breakfast table was not properly cleaned and the staff just used a piece of tissue paper to wipe it quickly when I pointed it out. 5) if you take the car to go to alms-giving, they will bring you to a location outside night market at 5am (not the best location), and it starts only at around 6.20am. It is again so strange.. I feel hotel staff lacks good training. Certain small things that are important to customer experience, are missing in the hotel although the hotel is very pretty. I just did not have a super pleasant experience although I was staying in a beautiful hotel.
Response from Thongvanh on Jan 9, 2024
Dear He Bai,Greeting from MyBanLao Hotel, Than you very much for your take a time to write us the feedback.1. Wifi password we will fix and make sure if correct next time.2. We will adding the sign for the free minibar buts its stated in the booking and websites.3. We will check with housekeeping again to improve our standard apologies for that4. Our vintage car can bring them there and back anytime. Not only 5am. But its good to go early to secure a spot as our car is not allowed to drive into the hotspot area due to blockage for alms giving in the morning5. Thanks for your kind feedback and we will improve our services based on your relevant comments.We are so sorry for any inconvenience ! Best Regards,MyBanLao Hotel Team

10/10 Excellent

Vititda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect including decoration, staffs, cleanliness and service. Located in peaceful area.
Stayed 2 nights in Dec 2023
Response from My BanLao team on Jan 7, 2024
Dear Valued guest,Warmest greetings from My BanLao Hotel!Thank you so much for your kind compliments and wonderful review of our hotel, we are glad to hear that you were happy and enjoyed your stay with us here, your feedback means a lot to us and we look forward to welcoming you back to My BanLao again in the future.Have a nice day and safe trip to home.Best regards,My BanLao Management Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Thongvanh on Jan 9, 2024
Dear Giovanni Freda,Greeting from MyBanLao hotel,Thank you very much for kindly to take your time to write us the review and we are glad to hear that you were happy and enjoyed your stay with us here, your feedback means a lot to us and we look forward to welcoming you back to My BanLao again in the future!Best regards,My BanLao Management Team

10/10 Excellent

Amy, Bristol

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly wonderful accommodation at Mybanlao: the facilities are clean, the decor is beautiful, and our rooms were more than satisfactory… if only the pool water were a little warmer when we visited at the end of November. The staff was extremely helpful from greeting us every day to assisting us in booking transport and excursions. They also have a complimentary vehicle service into town which was extremely helpful. Don’t miss out on the spa services offered here either! My group felt tight from our travels and the spa staff did an excellent job of getting all of our kinks worked out. We felt spoiled at Mybanlao as it was truly a wonderful experience. The turtle sanctuary was also a nice touch! Thank you so much for ensuring our stay was perfect. 10/5 stars!
Stayed 2 nights in Nov 2023
Response from My BanLao team on Jan 7, 2024
Dear Valued guest,Warmest greetings from My BanLao Hotel!Thank you so much for your kind compliments and wonderful review of our hotel, we are glad to hear that you were happy and enjoyed your stay with us here, your feedback means a lot to us and we look forward to welcoming you back to My BanLao again in the future.Have a nice day and safe trip to home.Best regards,My BanLao Management Team

8/10 Good

Jayant

Need more vegetarian dishes in menu. Also restaurant food prices quite high compared to Laos They were similar to USA Boston prices
Stayed 2 nights in Nov 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a good location. The hotel shuttle into the town was super helpful and convenient even though it was only a 15 minute walk in. The hotel staff are incredible - very friendly and always willing to help. Facilities were very good. Only thing about my room was that it did not have any natural light and was probably one of the few rooms to not have a good view. While the room i was in was beautiful and spacious, i did regret not asking to move rooms as i would have loved to be able to get a lot more natural light into the room in the morning. Would definitely recommend the hotel despite this. Also would be helpful if the hotel had a map available. In any case, i would highly recommend and would happily return.
Stayed 6 nights in Nov 2023
Response from Taiy on Dec 2, 2023
Dear Natalie,Warmest greetings from My Banlao Hotel ! We thank you very much for your kind compliments and reviews of our hotel. We are delighted that you enjoyed and were happy during your stay with us.Your feedback means a lot to us and we look forward to welcome you back in the near future.Best regards MyBanLao Team

10/10 Excellent

Sahawit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful hotel
Stayed 3 nights in Nov 2023
Response from My BanLao team on Jan 7, 2024
Dear Valued guest,Warmest greetings from My BanLao Hotel!Thank you so much for your kind compliments and wonderful review of our hotel, we are glad to hear that you were happy and enjoyed your stay with us here, your feedback means a lot to us and we look forward to welcoming you back to My BanLao again in the future.Have a nice day and safe trip to home.Best regards,My BanLao Management Team

10/10 Excellent

Maurice

Stayed 3 nights in Oct 2023

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic respect and service to the guests. Better than many 5 or 6 star standards
Stayed 1 night in Oct 2023

10/10 Excellent

Viladda, Hopkins

Stayed 2 nights in Jun 2023
Response from Thongvanh on Aug 22, 2023
Dear Viladda Dejvongsa,On behalf of the entire team at My BanLao, Thank you so much for your kind compliment and review to our hotel, we are glad to hear that you enjoyed and happy during stayed with us here and we hope to have more opportunity to service you and welcome you back to My BanLao again in the near future soon.Have a great and safe trip to home.

10/10 Excellent

Ouhammou, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Thongvanh on May 25, 2023
Dear Sir/Madam,Thank you very much for your take a time to review us and we really appreciate your valuable feedback.We look forward to welcome you again in the further!!!

10/10 Excellent

Palinya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2023
Response from Thongvanh on May 15, 2023
Thank you very much for your kindly to take a time to write us the review and we look forward to welcome to you again in the further!!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with amazing hospitality!
We enjoyed our stay at BanLao very much. The hotel is recently renovated and they spared no expense. Thought of every detail to make the experience for the guest incredible. 5 star hospitality. Restaurant on-site, multiple bars, cafe, pool, spa and even a free shuttle in a cool electric vehicle to the night market. Again, everything you need to have an amazing vacation. We hope to visit again.
Stayed 4 nights in Mar 2023
Response from Xai on Apr 4, 2023
Dear Sarah,Good morning from My BanLao.On behalf of our management team, we thank you so much for your kind review to our hotel, we are so happy to hear that you enjoyed and happy during stayed with us here and we hopefully to have more opportunities to service you and welcome you to My BanLao again in the near future soon.Have a great day to you.Best regards,Mr. Xaiphone PHONSAVATH (Reservation Manager)

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Comfortable
Newly refurbished hotel with impeccable service. As long as the price point does not escalate it’s a very good comfortable modern hotel
Stayed 2 nights in Jan 2023
Response from Thongvanh on Jan 23, 2023
Dear Tong Phommathan,Thank you very much for your kindly to review us and we are so happy to hear you enjoyed with our hotel services and we are warmest to welcome you again in the future!!!Best Regards,Thongvanh MrAssistant GM

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Gangliang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

HYEJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
review
premium and luxury concept
Stayed 1 night in Jan 2024

10/10 Excellent

MINJUNG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족
3박 하는동안 너무 만족 깨끗,조식 맛남,수영장 좋음,친절 2박이상 하면 기차역-호텔 왕복벤 무료제공 루앙프라방 시내나가거나 들어올때 전기차 무료이용가능 담에도 또 오고싶어요
Stayed 3 nights in Jan 2024
Response from Thongvanh on Feb 12, 2024
Dear Minjung,Thank you very much for your kindly take a time to write us the wonderful review and we are look forward to welcome you again in the further!!!.Best Regards,MyBanLao Team

10/10 Excellent

Wong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thongvanh on Feb 12, 2024
Dear Wong,Thank you very much for your choose to stay with Mybanlao hotel and write us the review.We look forward to welcome you again in further !!!Best Regards,MyBanLao Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들이 친절하고 시설도 탁월합니다. 루앙프라방 여행을 위한 완벽한 호텔!
Stayed 1 night in Jan 2024
Response from Thongvanh on Feb 12, 2024
Dear Woo Jin Yoo,Thank you very much for take your time to write us the wonderful review and enjoy with our services. We look forward to welcome you to our hotel again in the further!!!Best Regsards,MyBanLao Team

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Thongvanh on Jan 9, 2024
Dear Vladimir Dinovski,Warmest greetings from My BanLao Hotel!Thank you so much for your kind compliments and wonderful review of our hotel, we are glad to hear that you were happy and enjoyed your stay with us here, your feedback means a lot to us and we look forward to welcoming you back to My BanLao again in the future.Best regards,My BanLao Management Team

10/10 Excellent

BYUNG HOON

Stayed 2 nights in Nov 2023
Response from Thongvanh on Jan 9, 2024
Dear Byung Hoon Choi,Warmest greetings from My BanLao Hotel!Thank you so much for your kind compliments and wonderful review of our hotel, we are glad to hear that you were happy and enjoyed your stay with us here, your feedback means a lot to us and we look forward to welcoming you back to My BanLao again in the future.Have a nice day and safe trip to home.Best regards,My BanLao Management Team

10/10 Excellent

PING YAO

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
太棒了，服務熱忱
Stayed 2 nights in Nov 2023

10/10 Excellent

Irina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with amazing ambiance. Friendly staff, clean and comfortable rooms. Perfect stay !
Stayed 4 nights in Nov 2023
Response from My BanLao team on Jan 7, 2024
Dear Valued guest,Warmest greetings from My BanLao Hotel!Thank you so much for your kind compliments and wonderful review of our hotel, we are glad to hear that you were happy and enjoyed your stay with us here, your feedback means a lot to us and we look forward to welcoming you back to My BanLao again in the future.Have a nice day and safe trip to home.Best regards,My BanLao Management Team

10/10 Excellent

SEONGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고에요!!
친절하고 깔끔하고 수영장에 픽업서비스까지!! 모든 것이 완벽했던 마이반라오! 잘 쉬다 갑니다^^
Stayed 2 nights in Nov 2023

10/10 Excellent

Gwonree

Stayed 1 night in Nov 2023

10/10 Excellent

JINWOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천추천
최고의 호텔입니다. 친절 청결 등 완벽합니다. 문열면 수영장이 있는 방으로 추천 합니다. 시내와 거리가 조금 있지만 언제든지 멋진 전기차로 태워 줍니다. 근처에 싸고 좋은 마사지 샵도 있어요.
Stayed 3 nights in Sep 2023
Response from Thongvanh on Sep 29, 2023
Dear Jinwoo,Greeting from My BanLao Hotel.On behalf of the entire team at My BanLao, we thank you so much for your kind compliment and review to our hotel, we are glad to hear that you enjoyed and happy during stayed with us here and we hope to have more opportunity to service you and welcome you back to My BanLao again in the near future soon.Have a nice day and safe trip to home.Best regards,My BanLao Team

10/10 Excellent

DAE HAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
지인들에게 추천할만함
루앙프라방 시내 픽업드랍서비스가 무료라 언제나 원할때 오고갈수 있음 숙소도 깨끗하고 가성비 좋은 호텔임
Stayed 4 nights in Jul 2023
Response from Xai on Jul 30, 2023
Dear DAE HAN,Good morning from My BanLao Hotel.On behalf of the entire team at My BanLao, we thank you so much for your kind compliment and review to our hotel, we are glad to hear that you enjoyed and happy during stayed with us here and we hope to have more opportunities to service you and welcome you back to My BanLao again in the near future soon.Have a great day.Best regards,Mr. Xaiphone PHONSAVATH (Reservation Manager)