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Reviews of La Quinta Inn & Suites by Wyndham Lubbock North

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lubbock North
5006 Auburn St, Lubbock, TX

Reviews

7.8

Good

Rating 10 - Excellent. 427 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 150 out of 1001 reviews" "
Rating 4 - Poor. 110 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

myra i

Traveled with family
Disliked: Staff & service, amenities
first room the remote didnt work and the light around the mirror in the restroom did not work the restroom was very dim. asked to extend my stay and was told i could on the phone once i was at the front desk they said i couldnt extend it because my room had been booked and recommended i book a new room for $120. i booked my own room through a third party for $69. the second room had the same restroom issue very dim the mirror lights didnt work. when i went to set my luggage down i noticed there was a lot of trash on the side of the bed between the dresser. im assuming housekeeping was in a hurry the mini fridge was plugged into an outlet but would not go all the way in exposing the prongs. restrooms do not have fans for the steam of hot water and if you leave the door open the smoke alarm goes off constantly. the concerning part was the smoke alarm going off over and over and never recieved a call from the front desk to see if things were okay. although the hotel served its purpose to an extent i will not be booking at this location again.
Stayed 1 night in May 2024

4/10 Poor

Christopher

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Everything was dirty in our room and no one would bring us new sheets and blankets and pillows had to get them ourselves
Stayed 1 night in May 2024
Response from Louis Kelley FOM on May 6, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Louis KelleyFront Office Manager

6/10 Okay

Adryana

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the location, but the rooms and property were not kept up but just surfaced cleaned. Staff gave away my 2nd room so instead of being next to each other we were 6 rooms down. Pool was out of order and thats the reason I picked that hotel. The coffee was good but breakfast was very lacking and not good.
Stayed 2 nights in Apr 2024
Response from Louis Kelley FOM on May 6, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Louis KelleyFront Office Manager

2/10 Terrible

Gregory

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good choice.
Stayed 1 night in Apr 2024
Response from Louis Kelley FOM on May 6, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Louis KelleyFront Office Manager

10/10 Excellent

Jamie

Business traveler
Peaceful and quiet.
Stayed 1 night in Apr 2024
Response from Monika on Apr 24, 2024
Thank you very much for giving us five out of 5 we really appreciate you

6/10 Okay

Eleanor

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Louis Kelley FOM on Apr 20, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,LaQuinta North Management Team

10/10 Excellent

Tomm

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Louis Kelley FOM on Apr 12, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Louis KelleyFront Office Manager

2/10 Terrible

michael

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room for one amount online and ended up paying DOUBLE after all of the bs fees and charges . The last 5 times I visited Lubbock I stayed at this hotel, I’ve never been charged for these things, talk about “nickel & dime “. Also they don’t accept any military ID now that I look at the check out sheet , they charged me a high rate for military. I’m in Lubbock at least 3 times a month, I’ll never stay here again and I’m putting the word out that they up charge.
Stayed 1 night in Mar 2024
Response from Louis Kelley FOM on Apr 12, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us.. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Louis KelleyFront Office Manager

6/10 Okay

Melanie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not welcoming. I didn’t feel like I was a priority. When I checked out I waited at the counter for a couple of minutes said hello & the lady walked out wasn’t very kind. Didn’t communicate with me. The building seemed to be worn down with no up keeping.
Stayed 1 night in Mar 2024
Response from Louis Kelley FOM on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,LaQuinta Management

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2024
Response from Louis Kelley FOM on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

8/10 Good

Earl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is in good shape as much of it that i saw.
Stayed 2 nights in Mar 2024
Response from Louis Kelley FOM on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I am particularly pleased that you found _____[description of compliment]______. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

10/10 Excellent

Joseph

Stayed 2 nights in Mar 2024
Response from Louis Kelley FOM on Apr 20, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta North Management Team

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Louis Kelley FOM on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I am particularly pleased that you found _____[description of compliment]______. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

10/10 Excellent

Edelia T

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Mar 2024
Response from Louis Kelley FOM on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

6/10 Okay

Gary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Room doors closed really loudly. Kept waking me up. Also dogs barking in rooms made it hard to sleep
Stayed 1 night in Mar 2024
Response from Louis Kelley FOM on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I am particularly pleased that you found _____[description of compliment]______. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

4/10 Poor

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked a room for the weekend because it was advertising and indoor pool and hot tub because my daughter loves to swim. The pool was under construction when we arrived. Talked to the front desk and said that since we booked through expedia then they were respomsible for the misinformation. Tried to call expedia about a refind and to change hotels but could not speak to anyone directly. Do not book at la quinta and do not use expedia to book.
Stayed 2 nights in Mar 2024
Response from Louis Kelley FOM on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,LaQuinta Management

6/10 Okay

Diana

Disliked: Amenities
There appears to be a lot of construction around
Stayed 4 nights in Feb 2024
Response from Louis Kelley FOM on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,LaQuinta Management

10/10 Excellent

Ilangovan

Stayed 1 night in Feb 2024
Response from Louis Kelley FOM on Apr 4, 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I am particularly pleased that you found _____[description of compliment]______. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

2/10 Terrible

Julie K, Lockney

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty sheet and mattress pad
Stayed 2 nights in Feb 2024

6/10 Okay

Matthew

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room descriptions are inaccurate. After booking a non refundable room that says will "sleep 5 people" and getting there to only see two double beds, was a disappointment. Not only were the rooms dirty, stains on the couches and comforters and walls and just dirty everywhere. I then tried to call the downstairs main desk, so I picked up the phone in the room, and it was completely unhooked. And no cord to even plug it in. The tv also did not work. We went down to talk to them, and had to pay to upgrade, which again, disappointment. After getting to the next room, it was a little better, but still just gross. Everything was dirty. The tub would fill up with water when just taking a shower, stains and fingerprints just everywhere in the room. The walls are filthy. Couch stains my son didn't even want to sit on the couch. There looked to be blood stains or something on the sheets of the bed as well. Never again will we stay at any La Quinta.
Stayed 2 nights in Feb 2024

6/10 Okay

Rebecca

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities
Maintenance needs to be done Seriously $ 9 for 2 bottles of water ! Wasn’t too happy this time
Stayed 1 night in Feb 2024

10/10 Excellent

Saeed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place and nice staff.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DEK
The only item where we had a problem was that they did NOT say on website that fee for our little 4# Yorkie was $25/night. It would have been nice to know that before we arrived.
Stayed 1 night in Feb 2024

4/10 Poor

Gerald

Liked: Staff & service
Disliked: Property conditions & facilities
Problems with hotel in LBB no soap No coffee supplies No Do Not Disturb sign TV sound quality is bad Pool appears to have been out of commission for some time
Stayed 2 nights in Feb 2024

6/10 Okay

David

Business traveler
Overall average hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Nereida

Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like staying here when we go to Dr. appointments
Stayed 1 night in Jan 2024

10/10 Excellent

Tina

Stayed 1 night in Jan 2024

6/10 Okay

Rocio

Traveled with family and small children
Disliked: Staff & service
Room was missing most of the toiletries. Sofabed did not have sheets and mattress was ripped. Next day did not get housekeeping done. Left note for towels and did not get none.
Stayed 2 nights in Jan 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and very welcoming. Staff is awesome. Most definitely coming back.
Stayed 5 nights in Jan 2024

10/10 Excellent

Jose

Stayed 1 night in Jan 2024

8/10 Good

Sarah

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family had a wonderful time. It was quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Odie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to shopping and restaurants/eateries. I didn’t like that they omit had on luggage cart. Definitely needs 1 more
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Stayed 1 night in Jan 2024

2/10 Terrible

Mason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have pillows. Front desk tried giving me a folded fitted sheet to use as a pillow. Day 2 of our stay, the water was shut off for 5 hrs.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The level of online booking was good. The front desk did advise of a pending booking charge and the amout for that was refundable. I would like to add in regard to negative reviews. Not once did I see any roaches and going forward I wouldn't mind visiting again.
Stayed 1 night in Dec 2023

10/10 Excellent

Sherry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Abigail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Dave

Disliked: Staff & service
Wifi wouldn't connect...TV service was spotty at best. Had no soap or shampoo in bathroom. Not worth the money!
Stayed 1 night in Dec 2023

10/10 Excellent

Ange

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet it was. The staff were warm and helpful. The breakfast was great
Stayed 2 nights in Dec 2023

10/10 Excellent

Mukesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, breakfast area and overall property. The area, parking lot felt very safe.
Stayed 1 night in Dec 2023

6/10 Okay

Rose

Traveled with family
Disliked: Room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 3 nights in Nov 2023

8/10 Good

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the staff friendly and helpful and breakfast was great. However, the phone didn't work in our room, it would have been nice to have a list of local restaurants and places that would deliver. We also didn't have a television station listings. Overall, we did enjoy our stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023

8/10 Good

Gay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed two nights and tv is pretty old, then came back and next room tv was still pretty bad. Other family had a bigger tv but old too. Guess it is a work in progress upgrading. Not too bad. Staff was nice.
Stayed 1 night in Nov 2023