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Response from Sonia AURIOL, General Manager on Apr 29, 2024
Dear Enrique,We are delighted to read your review and thank you for taking the time to publish your comments.We are thrilled that the cleanliness of our rooms, the condition of our hotel, our location and the service provided by our team met your expectations and contributed to a positive experience during your stay. It's gratifying to know these elements enhanced your visit to Luxembourg.We hope to welcome you back to Novotel Luxembourg Centre in the near future.Warm regards,Sonia AURIOL, General Manager
Response from Sonia AURIOL, General Manager on Apr 16, 2024
Dear Matthew,Thank you for your feedback following your stay at Novotel Luxembourg Centre.We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia AURIOL, General Manager
10/10 Excellent
Susanne
Mar 29, 2024
Susanne
Stayed 1 night in Mar 2024
Response from Sonia AURIOL, Hoteldirektorin on Apr 22, 2024
Sehr geehrter Susanne,haben Sie vielen Dank für Ihre Bewertung.Es freut uns sehr, dass Sie mit Ihrem Aufenthalt im Novotel Luxembourg Centre rundum zufrieden waren und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Sonia AURIOL, Hoteldirektorin
Response from Sonia Zaied, General Manager on Mar 8, 2024
Dear David,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager
Response from Sonia Zaied, Directrice générale on Mar 5, 2024
Cher David,Merci d'avoir pris le temps de partager votre expérience suite à votre séjour au Novotel Luxembourg Centre.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de notre service et la propreté de votre chambre.Nous espérons vous revoir bientôt.Bien à vous,Sonia Zaied, Directrice générale
Response from Sonia Zaied, Directrice générale on Feb 6, 2024
Chère Melissa,Merci pour la rédaction de cet aimable commentaire sur le Novotel Luxembourg Centre.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de notre service et la propreté de votre chambre.Au plaisir de vous recevoir à nouveau,Sonia Zaied, Directrice générale
8/10 Good
David
Business traveler
Jan 31, 2024
Liked: Staff & service, room comfort
Ran out of Hot water, stains on the carpet
wear and tear marks on the doors
News channels not working on the tv
David
Stayed 2 nights in Jan 2024
Response from Sonia Zaied, General Manager on Feb 2, 2024
Dear David,Thank you for taking the time to review your stay at Novotel Luxembourg Centre.Regarding the hot water shortage and stains on the carpet, we take these matters seriously and regularly conduct maintenance to ensure our facilities meet the high standards expected by our guests. We also strive for impeccable cleanliness and will look into the concerns you've raised to address them appropriately. We regret to hear about the issues with the TV channels and assure you that we usually provide a wide array of news channels for our guests' convenience.We all hope to welcome you back in the future.Best wishes,Sonia Zaied, General Manager
Response from Sonia Zaied, Directrice générale on Feb 1, 2024
Cher Hôte,Merci pour cette excellente appréciation suite à votre séjour au Novotel Luxembourg Centre.C'est un plaisir de lire que vous avez apprécié votre séjour et le confort de la chambre en particulier.Nous attendons votre prochaine visite avec impatience.Bien à vous,Sonia Zaied, Directrice générale
10/10 Excellent
Monique
Jan 6, 2024
Monique
Stayed 1 night in Jan 2024
Response from Sonia Zaied, Directrice générale on Jan 10, 2024
Chère Monique,Merci pour ce retour positif sur notre Novotel Luxembourg Centre.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous revoir bientôt et vous souhaitons une bonne année !Bien à vous,Sonia Zaied, Directrice générale
Response from Sonia Zaied, Directrice générale on Jan 3, 2024
Chère Eun Mee,Merci pour ce retour positif sur notre Novotel Luxembourg Centre.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Ce sera un plaisir de de vous recevoir une fois de plus et nous vous souhaitons une bonne année ! Bien à vous,Sonia Zaied, Directrice générale
Response from Sonia Zaied, General Manager on Dec 7, 2023
Dear Tracey,We thank you for taking the time to review your time at Novotel Luxembourg Centre.We do our best to ensure that guests feel welcome and it is very rewarding to know that you enjoyed your stay.We hope you will return for another memorable stay.Best wishes,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on Dec 1, 2023
Dear Alina,We're thrilled to hear you enjoyed your stay at Novotel Luxembourg Centre.Thank you for highlighting our impeccable room cleanliness; our team works diligently to ensure a spotless environment for our guests. We're also delighted that the condition of our hotel met your expectations, reflecting our recent renovations for a modern and comfortable experience.Furthermore, it's wonderful to know that our room amenities contributed to a memorable stay, with our refurbished rooms offering the comfort and convenience you deserve.We look forward to the opportunity to welcome you back in the future.Warm regards,Sonia Zaied, General Manager
Great breakfast served until 11am on weekends. Good choice of dining options. Bus stop to the airport just around the corner.
Karina
Stayed 2 nights in Nov 2023
Response from Sonia Zaied, General Manager on Dec 1, 2023
Dear Karina,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are thrilled to hear that our breakfast selection met your expectations, with a variety of dining options available until 11am on weekends for a leisurely start to the day. It's also great to know our location was convenient for your travel needs, with easy access to the airport bus stop just around the corner.We look forward to welcoming you back on a future visit.Kind regards,
Response from Sonia Zaied, Directrice générale on Dec 1, 2023
Chère Zahira,Merci pour la rédaction de cet aimable commentaire sur le Novotel Luxembourg Centre.C'est une joie de lire que vous avez apprécié le confort et la propreté de votre chambre. La satisfaction de nos clients est notre plus grande source de motivation.Au plaisir de vous recevoir à nouveau,Sonia Zaied, Directrice générale
10/10 Excellent
Terry
Traveled with family
Nov 3, 2023
I just discovered the Novotel hotel brand and they are impressing me with clean, spacious hotels and friendly staff. Very pleased and will recommend to anyone.
Terry
Stayed 1 night in Nov 2023
Response from Manager on Nov 6, 2023
Dear Terry,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are thrilled to hear that you found our hotel clean, spacious, and our team friendly. It's great to know that we could impress you with our services and facilities. Our team works hard to maintain high standards of cleanliness and hospitality, and your kind words are truly appreciated.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,
8/10 Good
Richard
Oct 31, 2023
Richard
Stayed 1 night in Oct 2023
Response from Sonia Zaied, Directrice générale on Nov 6, 2023
Cher Richard,Merci pour cet excellent retour suite à votre séjour au Novotel Luxembourg Centre.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir très prochainement,Sonia Zaied, Directrice générale
Response from Sonia Zaied, General Manager on Nov 6, 2023
Dear Maria,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Sonia Zaied, General Manager
This hotel is close to all the sites in Luxembourg City. It's easy walking distance to many amenities.
Melissa
Stayed 2 nights in Oct 2023
Response from Sonia Zaied, General Manager on Oct 23, 2023
Dear Melissa,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are delighted to hear that you enjoyed our convenient location, allowing you to easily explore Luxembourg City and its attractions on foot.We appreciate your kind words about the cleanliness of our hotel, the condition of our facilities, and the excellent service provided by our staff. Your satisfaction is our top priority, and we are glad to have met your expectations.We hope to see you again soon.Kind regards,
10/10 Excellent
Thomas
Oct 17, 2023
Thomas
Stayed 2 nights in Oct 2023
Response from Sonia Zaied, Directrice générale on Nov 9, 2023
Cher Thomas,Merci d'avoir pris le temps de partager votre expérience suite à votre séjour au Novotel Luxembourg Centre.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir très prochainement,Sonia Zaied, Directrice générale
10/10 Excellent
Denise
Oct 14, 2023
Liked: Cleanliness
Denise
Stayed 1 night in Oct 2023
Response from Sonia Zaied, General Manager on Oct 17, 2023
Dear Denise,Thank you for sharing your review of your stay at Novotel Luxembourg Centre.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope that you will visit us again in the future. Kind regards,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on Oct 12, 2023
Dear Guest,Thank you for reviewing your recent stay at Novotel Luxembourg Centre.We are thrilled to know that you found our hotel to be in excellent condition and appreciated the cleanliness of your room. Our team takes great pride in providing exceptional service, and it is rewarding to hear that we met your expectations in this regard. We also appreciate your positive feedback on the comfort of your room.We look forward to welcoming you back. Kind regards,Sonia Zaied, General Manager
Great hotel, there was nothing that we could complain about. Especially thank you for an excellent service to the extremely helpful and polite gentleman who checked us in at 3 pm on Saturday 7/10/23. Apologies, we did not catch his name, but he deserves massive THANK YOU! We wish all hotels have employees like him :)
Natalia
Stayed 2 nights in Oct 2023
Response from Sonia Zaied, General Manager on Oct 12, 2023
Dear Natalia,Thank you for sharing your review of your stay at Novotel Luxembourg Centre.We are thrilled to hear that you found our service to be excellent. Our staff takes great pride in providing exceptional service to our guests, and we will be sure to pass along your kind words.We look forward to welcoming you back on a future occasion.Best regards,
Great location , lovely room very well serviced. Breakfast selection excellent. Recommend to everyone and would definitely stay there again
A
Stayed 8 nights in Sep 2023
Response from Sonia Zaied, General Manager on Oct 12, 2023
Dear Guest,Thank you for reviewing your recent stay at Novotel Luxembourg Centre.We are thrilled to hear that you enjoyed our convenient location and well-serviced rooms. It's great to know that our breakfast selection met your expectations and contributed to a pleasant stay. Your recommendation and desire to return are truly appreciated.We look forward to welcoming you back in the future. Best regards,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on Oct 6, 2023
Dear Fernando,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager
Very nice and comfortable hotel. Staff was excellent as well.
Eric
Stayed 1 night in Sep 2023
Response from Manager on Nov 6, 2023
Dear Eric,We thank you for your feedback following your stay at Novotel Luxembourg Centre.We are delighted to hear that you found our hotel comfortable and our staff excellent. Our team is dedicated to providing the best service to our guests, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back.Best wishes,
The staff was friendly and helpful. Check-in and check-out procedures were easy and quick. The room was clean, comfortable and well equipped. It seems more suitable for a single person than for two. The restaurant was good and the daily breakfast was very good. The location is very good for exploring Luxembourg City on foot.
Don
Response from Sonia Zaied, General Manager on Sep 21, 2023
Dear Don,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are delighted to hear that you found our team friendly and helpful, and that the check-in and check-out procedures were efficient. It's also great to know that you enjoyed the cleanliness and comfort of your room, as well as our restaurant and daily breakfast offerings.We appreciate your feedback regarding the room size and its suitability for two people. Our rooms are designed to accommodate up to 2 adults and 2 children or 3 adults comfortably, but we understand that preferences may vary. We hope that this did not detract from your overall experience and that you were able to make the most of our central location for exploring Luxembourg City on foot.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,
It was a pleasurable stay at Novotel, Luxembourg. The staff at the reception were very polite friendly and helpful. Dessert with the Ananas was not up to the mark so was the Mojito cocktail - but the rest were fine. I would highly recommend anyone to stay there.
Anil
Stayed 3 nights in Sep 2023
Response from Manager on Sep 14, 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you had a pleasurable stay and appreciated our friendly and helpful staff. Your kind words mean a lot to us.We apologize if the Ananas dessert and Mojito cocktail did not meet your expectations. We will share your feedback with our team to ensure we continue to improve our offerings. Thank you for your recommendation and we hope to have the opportunity to welcome you back in the future.We hope to welcome you back on another stay.Best wishes,
10/10 Excellent
Jim B
Sep 8, 2023
Jim B
Stayed 3 nights in Sep 2023
Response from Sonia Zaied, General Manager on Sep 28, 2023
Dear Jim,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are really pleased we met your expectations.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager
Fantastic hotel,the staff couldn't do enough for us,we would stay there again.
Russell
Stayed 1 night in Aug 2023
Response from Manager on Sep 6, 2023
Dear Russell,Thank you for sharing your review of your stay at Novotel Luxembourg Centre.We are thrilled to hear that our staff made such a positive impression on you and that you would choose to stay with us again. Our team always strives to provide exceptional service to ensure our guests have a memorable stay.We appreciate your kind words about the cleanliness of our hotel, the condition of the facilities, and the amenities provided in your room. We take great pride in maintaining a high standard of cleanliness and comfort for our guests.We look forward to welcoming you again. Best regards,
10/10 Excellent
Sherzod
Aug 29, 2023
Sherzod
Stayed 2 nights in Aug 2023
Response from Sonia Zaied, General Manager on Aug 30, 2023
Dear Guest,Thank you for reviewing your recent stay at Novotel Luxembourg Centre.We are really pleased we met your expectations.We look forward to welcoming you back. Best wishes,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on Aug 22, 2023
Dear Cristina,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next stay.Best wishes,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on Aug 22, 2023
Dear James,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are glad you had an enjoyable stay; our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back to our hotel.Best wishes,Sonia Zaied, General Manager
We enjoyed our stay here. A bit of a walk to the town centre but certainly a great clean friendly hotel.
stevenjohn
Stayed 1 night in Aug 2023
Response from Sonia Zaied, General Manager on Aug 23, 2023
Dear Stevenjohn,Thank you for taking the time to share your experience with us.We are delighted to hear that you found our hotel clean and our team friendly. Our location, a short walk from the town centre, allows our guests to easily explore the historical attractions of Luxembourg city.We look forward to welcoming you back in the future. Best regards,Sonia Zaied, General Manager
Service and Staff behavior
room is very dirty, blanket is very bad smell. we could not sleep
HIROSE
Stayed 2 nights in Aug 2023
Response from Alexandre DAVID Assistant Front Office Manager on Aug 10, 2023
Dear Hirose, Thank you for taking the time to share your feedback with us.We are very sorry to hear about your experience with the cleanliness of the room and the unpleasant smell from the blanket. Our hotel prides itself on maintaining high standards of cleanliness, and we have a daily housekeeping service to ensure our guests' comfort. We apologize for any inconvenience this may have caused during your stay.Please know that we take your feedback seriously and will address this issue with our housekeeping team to prevent any future occurrences. In regards to the service and staff behavior, we would really appreciate more details so we may best address the issue with the staff concerned. Please feel free to contact us directly by e-mail, as we would love to find a reslotion for the inconvenience that your faced. Kindest Regards,
Response from Sonia Zaied, General Manager on Aug 12, 2023
Dear Skye,Thank you for sharing your review of your stay at Novotel Luxembourg Centre.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future visit.Kind regards,Sonia Zaied, General Manager
8/10 Good
Aurelia, Washington
Aug 2, 2023
Liked: Cleanliness, staff & service
Aurelia
Stayed 1 night in Jul 2023
10/10 Excellent
Cesar
Traveled with family
Aug 1, 2023
Liked: Amenities
cleanliness
Cesar
Stayed 2 nights in Jul 2023
Response from Sonia Zaied, General Manager on Aug 7, 2023
Dear Cesar,Thank you for taking the time to share your experience at Novotel Luxembourg Centre, Luxembourg CityWe are delighted to hear that you appreciated the cleanliness of our hotel. Our team works hard to maintain high standards of cleanliness and hygiene for our guests' comfort.We look forward to your next visit. Best regards,Sonia Zaied, General Manager
Lovely property with a great bar. Our room was nice and clean and what you would expect from a 4 star hotel. The location was not ideal, a bit far to walk to the heart of the city and Old Town. Having said that public transport is free in a Luxembourg so you can easily catch the tram. Breakfast was ok but not great.
Erika
Stayed 1 night in Jul 2023
Response from Sonia Zaied, General Manager on Jul 19, 2023
Dear Erika,Thank you for sharing your experience of your time at Novotel Luxembourg Centre.We are delighted to hear that you found our property lovely and appreciated the cleanliness of your room and the great bar. Our team takes pride in providing excellent service to our guests, and it's wonderful to know that it made a positive impact on your stay.We understand that the location might not have been ideal for you, but we are glad that you were able to take advantage of the free public transport in Luxembourg to explore the city. As for the breakfast, we continuously strive to improve our offerings and will take your feedback into consideration for future improvements.We hope to welcome you back soon.Best wishes,
Response from Sonia Zaied, General Manager on Jul 19, 2023
Dear Deniz,Thank you for taking the time to share your positive experience at Novotel Luxembourg Centre.We are delighted to hear that you thoroughly enjoyed your stay with us and to know that you appreciated our convenient location. Our hotel is indeed situated near the city centre, making it easy for our guests to explore the historical and cultural attractions of Luxembourg.We look forward to welcoming you back for another enjoyable stay.Best regards,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on Jul 19, 2023
Dear Jonas,Thank you for your feedback following your stay at Novotel Luxembourg Centre.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager
No clear directions about parking. Rooms missing iron and iron board. No water in the room. Just a very impersonal experience.
nilesh
Stayed 1 night in Jun 2023
Response from Sonia Zaied, General Manager on Jul 4, 2023
Dear Nilesh,Thank you for taking the time to share your opinion of your recent stay at Novotel Luxembourg Centre.We regret to hear that you had difficulty finding us, our team are always on hand to assist with directions on how to reach our parking.We understand your concerns about the missing iron and ironing board in your room. Please know that these items are available upon request at the reception. As for the water, we provide one complimentary bottle of water per stay for all rooms, and our Superior and Executive rooms include additional beverages in the minibar. We strive to provide a personalized experience for all our guests and will take your feedback into account to ensure we better meet your expectations in future.We look forward to welcoming you back in the future. Best regards,Sonia Zaied, General Manager
8/10 Good
Johan
Traveled with partner
Jun 12, 2023
Liked: Cleanliness, staff & service
Good hotel in business area. Expensive parking and not close to city center
Johan
Stayed 3 nights in Jun 2023
Response from Sonia Zaied, General Manager on Jun 19, 2023
Dear Johan,Thank you for sharing your experience.We are glad to hear that you appreciated our high standards and the service provided by our team. However, we are sorry if you found our location, a 15-minute walk from the main attractions of Luxembourg, not as handy as you would have liked.As for the parking, we understand that it may seem expensive, but it is a public facility and we do not have control over the pricing. Meanwhile, there are also alternative options in the surrounding streets if preferred. We recommend considering our packages that include room, breakfast, and parking for a more budget-friendly option during your next stay.We hope to have the opportunity to welcome you back soon. Best regards,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on May 29, 2023
Dear Matthew,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager
Nice hotel. For the price. Close to train central. Highly recommended.
Anthony
Stayed 3 nights in May 2023
Response from Sonia Zaied, General Manager on May 22, 2023
Dear Anthony,Thank you for your feedback following your stay at Novotel Luxembourg Centre.It's great to know you had an enjoyable stay and appreciated our convenient location, an ideal starting point for visiting the city using the transport options on our doorstep.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on May 11, 2023
Dear Joan,Thank you for taking the time to review your time at Novotel Luxembourg Centre.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on Apr 18, 2023
Dear Jonathan,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are glad you had an enjoyable stay. Our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back.Best wishes,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on Apr 7, 2023
Dear Anna,Thank you for this rating of your stay at Novotel Luxembourg Centre.We are pleased that you had a pleasant experience with us and appreciated our high standards.This positive feedback will inspire our team members to keep up the good work to ensure each guest has an excellent stay.We look forward to welcoming you back. Best regards,Sonia Zaied, General Manager
Response from Sonia Zaied, General Manager on Apr 3, 2023
Dear Jamie,We acknowledge with thanks your rating about your recent stay at Novotel Luxembourg Centre,We are pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back. Best regards,Sonia Zaied, General Manager
Good service, clean and comfortable room and walkable to the city centre. I would book there again.
Guy
Stayed 2 nights in Mar 2023
Response from Sonia Zaied, General Manager on Mar 10, 2023
Dear Guy,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.It’s a delight to hear that you had an enjoyable stay and appreciated our convenient location. Our entire team works very hard to ensure that we deliver a high standard of service and a memorable experience during your stay. We are happy to know that we met your expectations.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia Zaied, General Manager