Room Art | Living area | 32-inch LED TV with digital channels, TV

Reviews of Macau Hotel S

3 out of 5
Macau Hotel S
Praca Ponte E Horta,14-16, Macau

Reviews

8.2

Very Good

Rating 10 - Excellent. 307 out of 1000 reviews" "
Rating 8 - Good. 525 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Wenxing

Stayed 2 nights in Mar 2024

6/10 Okay

hitoshi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
air conditioning was not runninng. controller was out of order.
Stayed 1 night in Mar 2024
Response from Macao Hotel S on Mar 4, 2024
Dear miura,Thank you for your comments. I apologize for the problems that you encountered during your last stay.If you have any questions during your staying, you can call the front desk at any time and our housekeeper will serve you in a timely manner.Thank you for staying with us, and we look forward to another chance to serve you.

8/10 Good

Yik Sin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The extra sofa bed is not comfortable. Other than that, it was all good
Stayed 2 nights in Dec 2023
Response from Macao Hotel S on Jan 29, 2024
Dear Yik Sin,Thank you for your comments. I apologize for the problems that you encountered during your last stay. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality.Thank you for staying with us, and we look forward to another chance to serve you.

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. Would stay again
Stayed 7 nights in Jan 2024
Response from Macao Hotel S on Jan 29, 2024
Dear Aaliyah ,Thank you for choose to stay at Macao Hotel S !Hotel S is a boutique (cultural creation) through the art of cultural elements in the hotel space, facilities, equipment and service projects, trying to create customers in the hotel cultural experience.We look forward to seeing you on your next trip to Macau! Happy every day!

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for my short solo trip to Macau!
Facilities were very comfortable and clean. Location is wonderful and easily walkable to so many restaurants, landmarks, and transportation. The only problem I encountered was very loud construction throughout the day (both on the street and on the building itself). Staff was kind enough to move me to a quieter room upon request. Front desk and restaurant staff were very accommodating.
Stayed 2 nights in Dec 2023
Response from Macao Hotel S on Jan 10, 2024
Dear Alexandra ,Thank you for your comments. I apologize for the problems that you encountered during your last stay. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality.Thank you for staying with us, and we look forward to another chance to serve you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cute art decor hotel, good for short stays!
very well decorated with interesting art items, rooms are quite true to the posted photos. staff were friendly and provided the required assistance. location is within 15-20min walk of senado square, the nearest shuttle bus appears to be the one from grand lisboa.
Stayed 2 nights in Dec 2023
Response from Macao Hotel S on Jan 8, 2024
Dear Anonymous : Thank you so much for your good review of our hotel. We will work harder and harder to live up to every good review. Thank you again for your affirmation of our hotel. We look forward you will staying at our hotel again. Happy every day!

6/10 Okay

FRANK

Property is average to good. A decent 3 star property. Great shower!!!
Stayed 2 nights in Nov 2023
Response from Macao Hotel S on Nov 30, 2023
Dear Frank: Glad that you choose to stay at Macao Hotel S ! Our hotel is located in a prosperous area and the transportation is convenient;It's only ten-minute walk to the Ruínas de São Paulo. and ten-minute walk to the New Yaohan. You can enjoy your shopping and visiting attractions. If you have any questions during your staying, you can call the front desk at any time and our housekeeper will service you in a timely manner.Looking forward to your stay again! Happy every day!

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Must not left anything behind
Location close to bus stop. Cleanliness and environment satisfied. WiFi bad signal in the room, using own data for all 3 nites. Left my fitflop worth around 100USD and call back to check is it there after check out.The customer service replied nothing at the room. But I am very sure that the shoes are left at the hotel as I wear it on the first day and only change in the hotel. The hotel is the only stay of my trip. Housekeeping must have not been honest.
Stayed 3 nights in Nov 2023
Response from Macao Hotel S on Nov 19, 2023
Dear Miss Gan: Thank you for your review of the hotel! I apologize for the incident that you encountered during your stay. We are immediately investigated of the whole situation and rechecked again after receiving your inquiry, unfortunately nothing has been found, We totally understand your thoughts and feel sorry for the negative result,. We value your suggestion and will instruct the relevant departments to improve service quality. We look forward to seeing you on your next trip to Macau! Should you have further comments or enquirers please don’t hesitate to contact us directly.

10/10 Excellent

KIMBERLEY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of good food in the neighborhood. City centre within walking distance. Will be back.
Stayed 1 night in Nov 2023
Response from Macao Hotel S on Nov 13, 2023
Dear Guest: Glad that you choose to stay at Macao Hotel S ! Our hotel is located in a prosperous area and the transportation is convenient;It's only ten-minute walk to the Ruínas de São Paulo. and ten-minute walk to the New Yaohan. You can enjoy your shopping and visiting attractions. Looking forward to your stay again! Happy every day!

10/10 Excellent

David Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Macao Hotel S on Oct 24, 2023
Dear Guest: Glad that you choose to stay at Macao Hotel S ! Our hotel is located in a prosperous area and the transportation is convenient;It's only ten-minute walk to the Ruínas de São Paulo. and ten-minute walk to the New Yaohan. You can enjoy your shopping and visiting attractions. Looking forward to your stay again! Happy every day!

10/10 Excellent

Teck Meng Wilson, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice property to stay in with lots of good food around… 15-20mins walk to st Paul too.
Stayed 7 nights in Aug 2023
Response from Carolyn on Aug 21, 2023
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! If you have any questions during your stay, please call the front desk for assistance. We will serve every guest with our heart and look forward to meeting you next time!

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Yat Leung Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Carolyn on Aug 9, 2023
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! If you have any questions during your stay, please call the front desk for assistance. We will serve every guest with our heart and look forward to meeting you next time!

8/10 Good

Thiam Pei Shane

Traveled with partner
Liked: Amenities, property conditions & facilities
Nice sofa in room. Clean room but room was alittle noisy at night
Stayed 3 nights in Jul 2023
Response from Carolyn on Aug 9, 2023
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! Regarding the sound insulation of the room, the hotel engineering department is already following up. The hotel provides disposable earplugs for guests to use when checking in. If you have any problems during your stay, you can call the front desk to help solve them, We will serve every guest with our heart and look forward to meeting you next time!

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
S Hotel's Review
Nice, friendly and clean Hotel. Just that the address should state the chinese name of the hotel as all the people there dont understand the Portuguese language. Name of hotel is just S Hotel.
Stayed 2 nights in Jul 2023
Response from Carolyn on Aug 9, 2023
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! If you have any questions during your stay, please call the front desk for assistance. We will serve every guest with our heart and look forward to meeting you next time!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Carolyn on Aug 9, 2023
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! If you have any questions during your stay, please call the front desk for assistance. We will serve every guest with our heart and look forward to meeting you next time!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Wei Yuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Hiroko

Stayed 1 night in May 2022
Response from Macao Hotel S on Jun 16, 2022
Dear Hiroko, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one near the Senado Square and near the bus stop
Stayed 4 nights in Feb 2020
Response from Hotel S Guest Service Christy.C on Feb 22, 2020
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback. We look forward to your staying again.

10/10 Excellent

Xereen, Malaysia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and helpful staff. We are so happy staying in this hotel during our CNY vacation.
Stayed 4 nights in Jan 2020
Response from Hotel S Guest Service Christy.C on Feb 1, 2020
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback , your encouragement is our motivation to continue to progress.We look forward to your staying again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel S Guest Service Christy.C on Jan 5, 2020
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback. We look forward to your staying again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location although a little hard to find on arrival
Stayed 5 nights in Dec 2019
Response from Hotel S Sales on Dec 30, 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. From Macau International Airport to Rua das Lorchas by MT4 bus; about 45min, mop$6.00/person; From Almeida Ribeiro/ Tai Fung to Outer Harbour Ferry Terminal by 3 bus, about 32min, mop$6.00/person. Hope the information is helpful.We look forward to your staying again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Hotel S Sales on Dec 18, 2019
Thank you for your recent stay with us and for having taken a moment to share your feedback

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2019
Response from Hotel S Sales on Dec 18, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback.

10/10 Excellent

Vincy, Hong Kong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown and view points , so convenient!
Stayed 1 night in Oct 2019
Response from J on Oct 14, 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything: cleanliness, quietness, closeness to older quarters of Macau, quality of the building and the room, helpful staff, generous size of out twin bed room and the view from it.
Stayed 2 nights in Sep 2019
Response from Hotel S Guest Service Christy.C on Sep 30, 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is awesome, it is close to old city of macau and their service is great for the price i paid it.
Stayed 2 nights in Sep 2019
Response from Hotel S Guest Service Christy.C on Sep 25, 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.

8/10 Good

Verified traveler

Liked: Property conditions & facilities
The property is conveniently located and the price is reasonable. Room space is sufficient.
Stayed 1 night in Sep 2019
Response from Hotel S Guest Service Christy.C on Sep 21, 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Hotel S Guest Service Christy.C on Aug 29, 2019
Hotel S地理位置非常方便,各世界遺產景點都分佈在附近,附近的巴士站直達各口岸,機場和各大購物中心。再次感謝您的支持並期待您的再次光臨! We would like to thank you for your recent stay with us. We look forward to your staying again.

10/10 Excellent

Aryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Hotel S Guest Service Christy.C on Aug 24, 2019
非常感謝閣下對我們酒店寶貴的反饋,Hotel S地理位置非常方便,各世界遺產景點都分佈在附近,附近的巴士站直達各口岸,機場和各大購物中心。再次感謝您的支持並期待您的再次光臨! Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.

8/10 Good

Chiu Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Hotel S Guest Service Christy.C on Aug 13, 2019
非常感謝閣下對我們酒店寶貴的反饋,Hotel S地理位置非常方便,各世界遺產景點都分佈在附近,附近的巴士站直達各口岸,機場和各大購物中心。再次感謝您的支持並期待您的再次光臨!

8/10 Good

Carmelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Hotel S Guest Service Christy.C on Aug 4, 2019
非常感謝閣下對我們酒店寶貴的反饋,Hotel S地理位置非常方便,各世界遺產景點都分佈在附近,附近的巴士站直達各口岸,機場和各大購物中心。您的支持與鼓勵是我們進步的最大動力。再次感謝您的支持並期待您的再次光臨!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good
Overall was OK. Beds are comfortable, room is not aseptic but it`s clean. Espresso machine in the room and helpful staff. Property is located a bit far from the action. I`ve been many times to Macao and this is the only hotel I stayed that didn`t provide transportation to the ferry terminal, so you have to include the taxi expense when comparing prices for booking.
Stayed 1 night in Jun 2019
Response from Hotel S Guest Services Christy.C on Jul 20, 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent room, unhelpful check-in policy
Nice clear room with a great view over the city. My problem with this hotel is ridiculous check in time policy. Don't bother arriving before 3pm because they wont even check to see if the room is ready , they simply quote the check in time to you , even when I asked at 2:20pm! At around 2:50 pm staff begin handing out numbers to guests which indicates the order in which you will be asked to the desk to check in. What a crazy system ! I I counted 30 guests sitting around the lobby waiting for the their rooms. I have never seen this before any where else and don't understand why the hotel has this policy. I will choose somewhere else to stay, next time I am in Macau
Stayed 2 nights in Jun 2019
Response from Hotel S Guest Services Christy.C on Jul 20, 2019
Thank you for your recent stay with us and for having taken a moment to share your feedback, your concerns will be passed on to concerned parties. Once again thank you for your valuable feedback.

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

FRIDALVUR AKI STENBERG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from reid on May 6, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not so clean
Stayed 2 nights in Mar 2019
Response from reid on May 6, 2019
Thank you for your opinion , we will improve our quality of service, we look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location & staff were friendly
Stayed 3 nights in Mar 2019
Response from reid on May 6, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback.

10/10 Excellent

A., India

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location..walking distance to all the main tourist attractions and a whole bunch of eateries. Absolutely loved the surrounding areas...pure bliss!!!! Two thumbs up for the clean rooms and amazing staff! Only downside was the horrible view from our room, facing sum super old delapidated buildings..had to close curtains all the time:(
Stayed 2 nights in Mar 2019
Response from reid on May 6, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Initially i was disappointed as i thought my room will have a fancy nice colorful fridge, but it turns out to be a normal black fridge, just my own expectation. But then overall it was great to stay, very good location, nice view and clean room.
Stayed 3 nights in Mar 2019
Response from reid on Mar 15, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share this kind feedback.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was conveniently located within 5mins walk to the bus stops. It would be great if the hotel provided free shuttle to nearby casinos. The direct bus from airport to the hotel goes to the terminal station whereby we need to alight and wait for the next bus, which then brings us back to the airport before heading to the hotel. It would be good if hotel provided instructions on which bus stop to wait at the airport.
Stayed 4 nights in Mar 2019
Response from reid on Mar 15, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share this kind feedback.Thank you also for giving us your feedback about things that you think we need to improve. it is also important for us to know what our guests want.We look forward to welcoming you back soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room With a View
Fantastic hotel in the Old Town! Spectacular view from the 13th floor. Very comfortable bed and pillows. Lots of nice amenities in the room. Friendly and efficient staff. I would definitely stay here again.
Stayed 2 nights in Mar 2019
Response from reid on Mar 17, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback. We look forward to welcoming you back soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from reid on Mar 15, 2019
致尊貴的賓客: 非常感謝閣下對我們酒店寶貴的反饋,新新酒店地理位置非常方便,各世界遺產景點都分佈在附近,附近的巴士站直達各口岸,機場和各大購物中心。現在只需在前台加98澳門元,即可升等高級房及贈送早餐和享受更多免費設備。再次感謝您的支持並期待您的再次光臨!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel in a good location. The only bad thing was that the room was smelly and the aisle smelled like cigarette. The lobby also had a strong smell
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy, good location, silent environment.
Stayed 1 night in Dec 2018

8/10 Good

Zhiming

Liked: Cleanliness, property conditions & facilities, room comfort
Good location. Clean and comfortable.
Stayed 2 nights in Dec 2018

6/10 Okay

KOH

Disliked: Property conditions & facilities, room comfort
Small room n bed
Room and bed is very small.
Stayed 2 nights in Dec 2018