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Rating 10 - Excellent. 307 out of 1000 reviews" "
10 - Excellent
307
Rating 8 - Good. 525 out of 1000 reviews" "
8 - Good
525
Rating 6 - Okay. 135 out of 1000 reviews" "
6 - Okay
135
Rating 4 - Poor. 24 out of 1000 reviews" "
4 - Poor
24
Rating 2 - Terrible. 9 out of 1000 reviews" "
2 - Terrible
9
8.6/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
4/10 Poor
Wenxing
Mar 6, 2024
Wenxing
Stayed 2 nights in Mar 2024
6/10 Okay
hitoshi
Mar 4, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
air conditioning was not runninng. controller was out of order.
hitoshi
Stayed 1 night in Mar 2024
Response from Macao Hotel S on Mar 4, 2024
Dear miura,Thank you for your comments. I apologize for the problems that you encountered during your last stay.If you have any questions during your staying, you can call the front desk at any time and our housekeeper will serve you in a timely manner.Thank you for staying with us, and we look forward to another chance to serve you.
The extra sofa bed is not comfortable. Other than that, it was all good
Yik Sin
Stayed 2 nights in Dec 2023
Response from Macao Hotel S on Jan 29, 2024
Dear Yik Sin,Thank you for your comments. I apologize for the problems that you encountered during your last stay. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality.Thank you for staying with us, and we look forward to another chance to serve you.
Dear Aaliyah ,Thank you for choose to stay at Macao Hotel S !Hotel S is a boutique (cultural creation) through the art of cultural elements in the hotel space, facilities, equipment and service projects, trying to create customers in the hotel cultural experience.We look forward to seeing you on your next trip to Macau! Happy every day!
Facilities were very comfortable and clean. Location is wonderful and easily walkable to so many restaurants, landmarks, and transportation. The only problem I encountered was very loud construction throughout the day (both on the street and on the building itself). Staff was kind enough to move me to a quieter room upon request. Front desk and restaurant staff were very accommodating.
Alexandra
Stayed 2 nights in Dec 2023
Response from Macao Hotel S on Jan 10, 2024
Dear Alexandra ,Thank you for your comments. I apologize for the problems that you encountered during your last stay. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality.Thank you for staying with us, and we look forward to another chance to serve you.
very well decorated with interesting art items, rooms are quite true to the posted photos. staff were friendly and provided the required assistance. location is within 15-20min walk of senado square, the nearest shuttle bus appears to be the one from grand lisboa.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Macao Hotel S on Jan 8, 2024
Dear Anonymous : Thank you so much for your good review of our hotel. We will work harder and harder to live up to every good review. Thank you again for your affirmation of our hotel. We look forward you will staying at our hotel again. Happy every day!
6/10 Okay
FRANK
Nov 28, 2023
Property is average to good. A decent 3 star property. Great shower!!!
FRANK
Stayed 2 nights in Nov 2023
Response from Macao Hotel S on Nov 30, 2023
Dear Frank: Glad that you choose to stay at Macao Hotel S ! Our hotel is located in a prosperous area and the transportation is convenient;It's only ten-minute walk to the Ruínas de São Paulo. and ten-minute walk to the New Yaohan. You can enjoy your shopping and visiting attractions. If you have any questions during your staying, you can call the front desk at any time and our housekeeper will service you in a timely manner.Looking forward to your stay again! Happy every day!
Location close to bus stop.
Cleanliness and environment satisfied.
WiFi bad signal in the room, using own data for all 3 nites.
Left my fitflop worth around 100USD and call back to check is it there after check out.The customer service replied nothing at the room. But I am very sure that the shoes are left at the hotel as I wear it on the first day and only change in the hotel. The hotel is the only stay of my trip. Housekeeping must have not been honest.
Verified traveler
Stayed 3 nights in Nov 2023
Response from Macao Hotel S on Nov 19, 2023
Dear Miss Gan: Thank you for your review of the hotel! I apologize for the incident that you encountered during your stay. We are immediately investigated of the whole situation and rechecked again after receiving your inquiry, unfortunately nothing has been found, We totally understand your thoughts and feel sorry for the negative result,. We value your suggestion and will instruct the relevant departments to improve service quality. We look forward to seeing you on your next trip to Macau! Should you have further comments or enquirers please don’t hesitate to contact us directly.
Lots of good food in the neighborhood. City centre within walking distance. Will be back.
KIMBERLEY
Stayed 1 night in Nov 2023
Response from Macao Hotel S on Nov 13, 2023
Dear Guest: Glad that you choose to stay at Macao Hotel S ! Our hotel is located in a prosperous area and the transportation is convenient;It's only ten-minute walk to the Ruínas de São Paulo. and ten-minute walk to the New Yaohan. You can enjoy your shopping and visiting attractions. Looking forward to your stay again! Happy every day!
Dear Guest: Glad that you choose to stay at Macao Hotel S ! Our hotel is located in a prosperous area and the transportation is convenient;It's only ten-minute walk to the Ruínas de São Paulo. and ten-minute walk to the New Yaohan. You can enjoy your shopping and visiting attractions. Looking forward to your stay again! Happy every day!
This is a nice property to stay in with lots of good food around… 15-20mins walk to st Paul too.
Teck Meng Wilson
Stayed 7 nights in Aug 2023
Response from Carolyn on Aug 21, 2023
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! If you have any questions during your stay, please call the front desk for assistance. We will serve every guest with our heart and look forward to meeting you next time!
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! If you have any questions during your stay, please call the front desk for assistance. We will serve every guest with our heart and look forward to meeting you next time!
Nice sofa in room. Clean room but room was alittle noisy at night
Thiam Pei Shane
Stayed 3 nights in Jul 2023
Response from Carolyn on Aug 9, 2023
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! Regarding the sound insulation of the room, the hotel engineering department is already following up. The hotel provides disposable earplugs for guests to use when checking in. If you have any problems during your stay, you can call the front desk to help solve them, We will serve every guest with our heart and look forward to meeting you next time!
Nice, friendly and clean Hotel. Just that the address should state the chinese name of the hotel as all the people there dont understand the Portuguese language. Name of hotel is just S Hotel.
Christina
Stayed 2 nights in Jul 2023
Response from Carolyn on Aug 9, 2023
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! If you have any questions during your stay, please call the front desk for assistance. We will serve every guest with our heart and look forward to meeting you next time!
Dear guest: Thank you for staying at Hotel S! We seek to provide each guest with the most intimate and meticulous service, for each guest to bring value experience, Hotel S is a young and energetic hotel, with simple style, warm and considerate service to show guests the unique charm of the hotel. There are many authentic food around the hotel, with the hotel room card to the alliance business consumption can enjoy discounts, in addition to convenient transportation, the hotel also provides 2 multi-functional shared space, can work and entertainment! If you have any questions during your stay, please call the front desk for assistance. We will serve every guest with our heart and look forward to meeting you next time!
Dear Hiroko, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Great hospitality and helpful staff. We are so happy staying in this hotel during our CNY vacation.
Xereen
Stayed 4 nights in Jan 2020
Response from Hotel S Guest Service Christy.C on Feb 1, 2020
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback , your encouragement is our motivation to continue to progress.We look forward to your staying again.
Great location although a little hard to find on arrival
Verified traveler
Stayed 5 nights in Dec 2019
Response from Hotel S Sales on Dec 30, 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. From Macau International Airport to Rua das Lorchas by MT4 bus; about 45min, mop$6.00/person; From Almeida Ribeiro/ Tai Fung to Outer Harbour Ferry Terminal by 3 bus, about 32min, mop$6.00/person. Hope the information is helpful.We look forward to your staying again.
We liked everything: cleanliness, quietness, closeness to older quarters of Macau, quality of the building and the room, helpful staff, generous size of out twin bed room and the view from it.
Verified traveler
Stayed 2 nights in Sep 2019
Response from Hotel S Guest Service Christy.C on Sep 30, 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Response from Hotel S Guest Service Christy.C on Aug 29, 2019
Hotel S地理位置非常方便,各世界遺產景點都分佈在附近,附近的巴士站直達各口岸,機場和各大購物中心。再次感謝您的支持並期待您的再次光臨!
We would like to thank you for your recent stay with us. We look forward to your staying again.
Response from Hotel S Guest Service Christy.C on Aug 24, 2019
非常感謝閣下對我們酒店寶貴的反饋,Hotel S地理位置非常方便,各世界遺產景點都分佈在附近,附近的巴士站直達各口岸,機場和各大購物中心。再次感謝您的支持並期待您的再次光臨!
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Overall was OK. Beds are comfortable, room is not aseptic but it`s clean.
Espresso machine in the room and helpful staff.
Property is located a bit far from the action. I`ve been many times to Macao and this is the only hotel I stayed that didn`t provide transportation to the ferry terminal, so you have to include the taxi expense when comparing prices for booking.
Verified traveler
Stayed 1 night in Jun 2019
Response from Hotel S Guest Services Christy.C on Jul 20, 2019
Thank you for your valuable feedback and support, your encouragement is our motivation to continue to progress. We look forward to your staying again.
Nice clear room with a great view over the city. My problem with this hotel is ridiculous check in time policy. Don't bother arriving before 3pm because they wont even check to see if the room is ready , they simply quote the check in time to you , even when I asked at 2:20pm! At around 2:50 pm staff begin handing out numbers to guests which indicates the order in which you will be asked to the desk to check in. What a crazy system ! I I counted 30 guests sitting around the lobby waiting for the their rooms. I have never seen this before any where else and don't understand why the hotel has this policy.
I will choose somewhere else to stay, next time I am in Macau
John
Stayed 2 nights in Jun 2019
Response from Hotel S Guest Services Christy.C on Jul 20, 2019
Thank you for your recent stay with us and for having taken a moment to share your feedback, your concerns will be passed on to concerned parties. Once again thank you for your valuable feedback.
Awesome location..walking distance to all the main tourist attractions and a whole bunch of eateries. Absolutely loved the surrounding areas...pure bliss!!!! Two thumbs up for the clean rooms and amazing staff! Only downside was the horrible view from our room, facing sum super old delapidated buildings..had to close curtains all the time:(
A.
Stayed 2 nights in Mar 2019
Response from reid on May 6, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback.
Initially i was disappointed as i thought my room will have a fancy nice colorful fridge, but it turns out to be a normal black fridge, just my own expectation. But then overall it was great to stay, very good location, nice view and clean room.
Lee
Stayed 3 nights in Mar 2019
Response from reid on Mar 15, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share this kind feedback.
Hotel was conveniently located within 5mins walk to the bus stops. It would be great if the hotel provided free shuttle to nearby casinos. The direct bus from airport to the hotel goes to the terminal station whereby we need to alight and wait for the next bus, which then brings us back to the airport before heading to the hotel. It would be good if hotel provided instructions on which bus stop to wait at the airport.
Verified traveler
Stayed 4 nights in Mar 2019
Response from reid on Mar 15, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share this kind feedback.Thank you also for giving us your feedback about things that you think we need to improve. it is also important for us to know what our guests want.We look forward to welcoming you back soon!
Fantastic hotel in the Old Town! Spectacular view from the 13th floor. Very comfortable bed and pillows. Lots of nice amenities in the room. Friendly and efficient staff. I would definitely stay here again.
Barbara
Stayed 2 nights in Mar 2019
Response from reid on Mar 17, 2019
We would like to thank you for your recent stay with us and for having taken a moment to share your feedback. We look forward to welcoming you back soon!