Premium bedding, pillowtop beds, individually furnished, soundproofing

Reviews of Ramada by Wyndham Macon

3 out of 5
Ramada by Wyndham Macon
4755 Chambers Rd, Macon, GA

Reviews

6.6
Rating 10 - Excellent. 195 out of 1001 reviews" "
Rating 8 - Good. 276 out of 1001 reviews" "
Rating 6 - Okay. 230 out of 1001 reviews" "
Rating 4 - Poor. 154 out of 1001 reviews" "
Rating 2 - Terrible. 146 out of 1001 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Kenneisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Kenneisha! Your feedback with a score of 2 out of 5 is disheartening, and we apologize for not delivering the exceptional experience you should expect from us. Please know that we are eager to understand more about your experience and what could have been done differently to enhance your satisfaction. We value your input highly as it drives our improvements. It is our hope that you will allow us another opportunity to demonstrate our commitment to your comfort and satisfaction.

6/10 Okay

Doug

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Doug,I'm sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any feedback you may have so we can address any issues. We value your input and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Jasmine

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Jasmine,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Monte

Disliked: Property conditions & facilities
I was traveling with children and the atmosphere was so unsettling we checked out and did not spend the night. Felt very unsafe!
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Monte, We apologize for any discomfort experienced during your stay. Your feedback is valuable, and we will address this with our team for improvements. Thank you for bringing this to our attention.

2/10 Terrible

Amy

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Checked in very very late and staff were helpful. Got to room found used condoms and a burnt spoon in dresser drawer, excrement on the bathroom walls, pillow cases had drool or something on them. We brought in own blankets and slept on top of bed. Breakfast was a tiny piece of fruit or make your own waffle with no. Drinkable coffee. Do not stay here if you are travelling with children.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Amy! We are sincerely sorry to hear about your extremely disappointing experience during your stay. What you described is completely unacceptable and does not reflect the standard of cleanliness and service we aim to provide. We deeply apologize for the presence of such inappropriate and unsanitary items in your room, as well as for the condition of the bedding and the subpar breakfast experience. Rest assured, we take your feedback very seriously, and we will be conducting a thorough investigation into these issues to ensure that they are promptly addressed and prevented from happening again in the future. We understand the importance of providing a safe, clean, and comfortable environment for all our guests, especially families traveling with children. We sincerely apologize for failing to meet your expectations and for any distress or inconvenience this may have caused. If there is anything we can do to make it right or if you would like to discuss your experience further, please do not hesitate to contact us directly. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Samantha

Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Samantha, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to provide more details about your stay so we can address any issues. We value your feedback and hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Brad,We appreciate your kind feedback on our staff and room cleanliness. Guest satisfaction is our top priority, and we strive to provide exceptional service. Should you have any further comments or concerns, please feel free to reach out to our management team directly.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a good place to stay. I didn’t like that lamps were not plugged in. It’s very difficult for me to crawl under the table to plug them in.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Brenda! Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall, you found your stay enjoyable. We apologize for the inconvenience you experienced with the lamps not being plugged in. Our goal is to provide a comfortable and hassle-free experience for all our guests, and we regret that this aspect fell short during your visit. Your feedback is valuable to us, and we will certainly address this issue with our housekeeping team to ensure that lamps are properly plugged in for the convenience of our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more seamless experience in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

2/10 Terrible

Jasper

Stayed 10 nights in Feb 2024
Response from Guest Relations Management on Mar 27, 2024
Hi Jasper! We're deeply sorry to hear about your disappointing experience, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is invaluable to us, and we take it seriously as we strive to improve our services. If you're open to it, we would appreciate the opportunity to discuss your concerns further and work towards finding a resolution. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Luther

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Luther! We truly appreciate your perfect rating of 5 out of 5! It's wonderful to know that you enjoyed every aspect of your stay at Ramada by Wyndham Macon. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we look forward to hosting you again soon.

6/10 Okay

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were newly remodeled and are fantastic. But, they are still remodeling the other areas of the facility i.e. pool and it isn't available.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Jeffrey, We're glad to hear you enjoyed our newly remodeled rooms. We apologize for any inconvenience caused by the ongoing renovations in other areas of our facility. We appreciate your understanding as we continue to enhance our property for future guests to enjoy.

6/10 Okay

Stephan

Disliked: Property conditions & facilities
It was a low cost option that I found acceptable for the price. There was visible disrepair around the property, you had to check in through a window outside the building, and there was a noticeable homeless population next door. Those are not complaints or criticisms. When you pay a low cost, you anticipate those types of situations.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Stephan, We appreciate your feedback and understanding of our budget-friendly pricing. Our team aims to provide a comfortable stay for all guests regardless of the room rates. Your comments will be noted for future enhancements. Thank you for choosing to stay with us and we hope to welcome you back in the future.

2/10 Terrible

Jessica

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was disgusting. The mattresses were NASTY! I slept in the chair. My door didn’t lock so whenever I left the room, anyone could’ve entered. The heater was dusty. Bathtub was nasty. I contemplated just sleeping in my car. Thats how terrible the room was.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Jessica,Thank you for sharing your feedback with us. We regret to learn about the challenges you experienced during your stay. Your comments will be shared with the relevant teams for immediate attention and improvement. We appreciate your insights as they help us enhance our guest experience for the future.

10/10 Excellent

Geralyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Geralyn,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. It was our pleasure to serve you and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 8, 2024
Dear valued guest, thank you for providing us with your feedback. We appreciate your honest rating of 4 out of 10 and for sharing your experience with us. While we're glad to see that your stay was satisfactory, we also acknowledge that there may have been areas where we could have improved. Your feedback is invaluable in helping us identify areas for enhancement and ensure that we continue to meet the expectations of all our guests. We would like to connect with you directly to discuss any specific concerns you may have had during your stay. Please feel free to reach out to us so we can address any issues and ensure that your future visits are even more enjoyable. We look forward to the opportunity to welcome you back and provide you with an improved experience in the future.

8/10 Good

charles h

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised to find that the Ramada is now offering limited hot breakfast, including sausagegravy and biscuits. Along with the make it yourself waffles.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 6, 2024
Hi Charles! Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleasantly surprised by our updated breakfast offerings, including the addition of limited hot breakfast items like sausage gravy and biscuits. We understand the importance of starting the day off right with a satisfying meal, and we're glad that our breakfast options met your expectations. Your positive feedback motivates us to continue improving and providing excellent service to our guests. If there's anything else we can do to enhance your experience or if you have any suggestions for us, please feel free to let us know. Thank you for choosing to stay with us at Ramada by Wyndham Macon, and we look forward to welcoming you back for another enjoyable stay in the future!

4/10 Poor

Sean

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, sheets and towel had stains in them.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 26, 2024
Hi Sean! Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered, and we want to assure you that we take your concerns seriously. The lack of hot water and the presence of stained sheets and towels are unacceptable, and we understand the impact this had on your experience. Please know that we are actively addressing these issues to ensure they do not recur. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience you faced during your stay. We appreciate your feedback as it helps us identify areas for improvement. If you have any additional details or if there's anything specific you'd like to share, please feel free to reach out to our management directly. We hope you might consider giving us another chance in the future to provide you with the quality stay you deserve.

10/10 Excellent

Diego

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi Diego! Thank you for choosing Ramada by Wyndham Macon and for the fantastic 5 out of 5 rating! We are thrilled to learn that your experience exceeded expectations. It's fantastic to hear that our team's dedication to providing exceptional service and our amenities contributed to a memorable stay for you. We appreciate your positive feedback and look forward to hosting you again for another wonderful experience.

2/10 Terrible

Kristina

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk guy was friendly and assured me it was a safe area despite talking to me from behind bullet-proof glass. The beds were comfortable & clean. The rest was dirty. The bathroom toilet, floor and bathtub had urine stains. The mini fridge had spilled brown substance all over the inside. It looked like a science project. The free breakfast was horrible. 3 bananas, old waffle mix and a couple muffins. But what do you want for $50?
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 15, 2024
Hi Kristina! Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the disappointing experience you had, and we appreciate your honest comments. We regret the cleanliness issues you encountered, and we take this matter seriously. Your feedback will be addressed promptly to ensure improvements are made in our housekeeping and maintenance processes. Additionally, we apologize for the subpar quality of the breakfast offerings. We value your input, and your comments will be considered as we review and enhance our breakfast options to provide a more satisfying variety for our guests. If there's anything more you would like to share about your experience or if there's anything we can do to make amends, please feel free to contact us directly. We appreciate your feedback, and we hope you might consider giving us another opportunity to provide you with a more positive experience in the future.

10/10 Excellent

Diego

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Diego,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional experiences for our guests and we are thrilled that we exceeded your expectations. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back to our hotel in the future.

2/10 Terrible

Jeff

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here
We did not complete our check in. We arrived at the hotel to a large dumpster in front, the hotel was clearly under construction and we were the only car in the parking lot, I already did not feel safe, we are 3 older women traveling alone. We had requested adjoining rooms (which we were told we had) and then were told they do not offer adjoining rooms ( although it says they do on Hotel.com). Caution tape was in several spots throughout the property, along with slabs of construction material leaned against the wall in the hallways. The front desk told me they couldn’t process without me giving them a card, I did not give them a card because we were not completing the check in, now I see they charged me for the 2 rooms with the card on file.
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Jeff,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We understand your concerns regarding the construction and the safety of the property. We would suggest reaching out to the hotel management directly to discuss the issue with the charges on your card. They will be able to assist you further in resolving this matter. We appreciate your feedback and hope you will consider staying with us again in the future.

4/10 Poor

bobbi

Traveled with partner
Liked: Staff & service, amenities
This place looks decent on the outside. The room had hair on the bathroom floor and tub, snot on the wall by the toliet paper holder and there were only 2 pillows on a king bed. I asked for pillows and was told that they do not have anymore.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello bobbi,Thank you for sharing your experience with us. We apologize for any cleanliness issues you encountered during your stay. Our housekeeping team strives to maintain a high standard and we will address this matter internally. Regarding the pillows, we apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Dennis

The rooms have been renovated and are well decorated.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Dennis! Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed our newly renovated rooms and found them well decorated. Creating a comfortable and aesthetically pleasing environment for our guests is important to us, and we're glad to know that we met your expectations. We appreciate your support and look forward to the pleasure of welcoming you back for another excellent stay in the future.

4/10 Poor

Joseph

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
bed was not comfortable, bathroom door did not have a door knob but a rag to pull it closed. a dug hole over 2 feet deep next to the sidewalk that did not have a barrier or sign, breakfast had biscuits but no gravy.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Joseph! We sincerely apologize for the various issues you encountered during your stay. Your feedback about the uncomfortable bed, bathroom door, safety concern with the dug hole, and breakfast experience is important to us. Our team will address these matters promptly to ensure improvements in comfort, safety, and service. Your insights are crucial, and we appreciate your patience and understanding. If there are any specific details you'd like to share or if there's anything else we can do to address your concerns further, please feel free to reach out. We value your input and hope to have the opportunity to make amends for a more positive experience in the future.

10/10 Excellent

Randy

Stayed 1 night in Dec 2023
Response from Manager on Jan 14, 2024
Hello Randy,We are delighted to hear that you enjoyed your stay with us! We strive to provide exceptional service to all our guests and it's wonderful to know that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Clayton

Disliked: Amenities
The are no amenities available, "breakfast" was a green banana and a cup of coffee, but that's okay. It's a reasonably priced, clean quiet place to stay.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 21, 2023
Hi Clayton! Thank you for taking the time to share your feedback following your recent stay at our hotel. We appreciate your honest review and are delighted to hear that you found our accommodations reasonably priced, clean, and quiet. We apologize for any inconvenience you may have experienced with the limited breakfast options. Your feedback is important to us, and we will review our offerings to ensure a more satisfying experience for our guests. If there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to contact us. We value your input and strive to make every guest's stay comfortable and enjoyable. We look forward to the possibility of welcoming you back for another stay in the future.

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 21, 2023
Hi Manuel! Thank you for choosing Ramada by Wyndham Macon and for your thoughtful 3 out of 5 rating. We appreciate your honest feedback, and it helps us understand your experience better. We'd like to learn more about your stay and what aspects contributed to your rating. If there are specific areas where we can improve or if there's anything you believe would enhance the guest experience, please feel free to share more details. We value your support and hope to have the opportunity to exceed your expectations during your next visit.

2/10 Terrible

Xinyu

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Xinyu,We're sorry to hear that your experience at our hotel was not satisfactory. We value your feedback and would appreciate if you could reach out to us directly so that we can further investigate the concerns you had during your stay. Our aim is to provide exceptional service, and we apologize for falling short on this occasion. Please contact our guest relations team at your earliest convenience.

4/10 Poor

Ernest

Disliked: Cleanliness, property conditions & facilities
Found roaches in the sink; bathtub has numerous cracks and loose grouting. "Breakfast" was a joke. Coffee was nothing but colored water.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Ernest! Thank you for bringing your concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. Your feedback is essential in helping us address and improve our services. We are genuinely sorry to hear about the presence of roaches and the condition of the bathtub in your room. Please rest assured that we are taking immediate action to address these concerns with our housekeeping and maintenance teams to ensure such lapses are rectified. Additionally, we understand the importance of a satisfying breakfast experience, and we apologize for falling short of your expectations. Your comments about our coffee have been shared with our food and beverage team to ensure improvements in the quality of our offerings. We appreciate your candid feedback, and we hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future.

8/10 Good

William

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Dec 3, 2023
Hello William,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to hear that you had a pleasant experience. If there is anything else we can do to further enhance your future visits, please do not hesitate to let us know. We look forward to welcoming you back soon.

8/10 Good

Regenia Y

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Regenia! Thank you for sharing your feedback through a 4 out of 5 rating. We're pleased to hear that your stay at Ramada by Wyndham Macon was positive. Your insights are important to us, and we're eager to learn more about the aspects of your visit that contributed to your rating. If there are specific features or services that stood out to you, please feel free to share more details. We appreciate your support and hope to have the pleasure of welcoming you back for another enriching experience.

6/10 Okay

Clayton

Disliked: Staff & service, amenities, property conditions & facilities
I have recently stayed in the same room 3 different occasions...I have reported the broken safety chain all three times. It still isn't repaired. No ice machines, no available condiments/snacks during after hours, limited soda...just not up to standards.
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Clayton! Thank you for taking the time to share your feedback, and we appreciate your comments. We apologize for the inconvenience you experienced during your stay, especially with the broken safety chain. Your safety is important, and we regret that the issue persists despite your reports. We will address this matter promptly to ensure the necessary repairs are made by our maintenance team. Regarding the other concerns you raised, we understand the importance of amenities and services. We will review our offerings to ensure they meet the standards expected by our guests. We appreciate your understanding and hope you might consider giving us another chance in the future for an improved stay.

4/10 Poor

Kaoru

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 20, 2023
Hi Kaoru! Thank you for your assessment of our hotel. We hope our services and accommodations will exceed your expectations during your next visit!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great snowbird stop
This is a great place for snow birds. Great location and great breakfast, comfort bed. Shower needs repair.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 16, 2023
Hi Henry! Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our hotel to be a great stop for snowbirds, and we appreciate your positive comments about our location, breakfast, and comfortable beds. However, we apologize for any inconvenience caused by the issue with the shower. Our maintenance team has been notified, and we are working diligently to address and resolve this matter promptly to enhance the overall experience for our guests. Thank you for your understanding. Your feedback is invaluable to us, and we look forward to hosting you again.

6/10 Okay

Sheila

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Sheila! Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honest assessment regarding your recent experience. If there are specific areas where you believe we can improve, please feel free to share more details. Your insights are invaluable to us as we continuously strive to enhance the guest experience. We hope you enjoyed your time with us overall, and we look forward to the opportunity to welcome you back in the future, providing an even better stay.

6/10 Okay

Clayton

Traveled with family
Disliked: Staff & service, amenities
It is sad to see what has happened to this property and understandably there is an attempt to recover, but it is slow, and staffing is less than what it should be, however, the lower rates for a "clean" nights stay really reflects the staffing shortage, and lack of amenities. I will stay here again
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hi Clayton,We appreciate your honest feedback about your recent experience at our property. We understand your concerns about the property's current state and the challenges posed by a staffing shortage. We want to assure you that we are actively working to address these issues and enhance our services. Our team is dedicated to creating a comfortable and enjoyable environment for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 23, 2023
Hi Dennis,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the money. Older hotel that is clean and partially remodeled
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Hello Thomas,Thank you for choosing our hotel! We're glad you found our clean and partially remodeled accommodations to be a great value. We hope to host you again soon!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 17, 2023
Hi Shawn,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 Poor

Sandy

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
A loyal customer
I had to transfer to another room because mold was inside the sink and the next room wasn’t clean because the toilet was nasty looking and the furniture wasn’t clean ….i try to give this hotel a chance when I come for business but this the last stay and Money was taking from my account without authorization and I was heavy upset
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 16, 2023
Hi Sandy,Thank you for your feedback regarding your recent stay at our hotel. I have shared your feedback with our housekeeping team to ensure that immediate action is taken to address the cleanliness issues you mentioned, including the mold inside the sink, the condition of the toilet, and the cleanliness of the furniture. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Richard

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Banged on my door 830 am asking me to check out
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Richard,We apologize for any inconvenience caused. Our check-out time is at 11 am and we will remind our staff about the schedule to ensure a more comfortable stay for our guests.

2/10 Terrible

Kendra

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has bed bugs!! Do not stay here. I will not stop until I get a refund. I plan on calling the local TV stations and posting reviews everywhere
Response from Manager on Oct 14, 2023
Hello Kendra,We apologize for any inconvenience caused. Please reach out to our customer service team directly so that we can address your concerns and assist you further.

2/10 Terrible

Dennis

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 11, 2023
Hi Dennis,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Kristen

Liked: Cleanliness, staff & service
Very convenient off the interstate. Very clean. I will say unfortunately we stayed while the gym and pool were being renovated. After a 12 hour drive I was looking forward to a treadmill or swim but the staff were very nice and the massage shower were a great compromise. I will definitely book this establishment again.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on Oct 9, 2023
Hi Kristen.Thank you for sharing your feedback about your recent stay at our hotel. We're pleased to hear that you found our location convenient and our facilities clean. We understand the importance of the amenities you mentioned, especially after a long drive, and we're glad to hear that our staff was accommodating and that you enjoyed the massage shower as a suitable alternative. Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Jacquie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was convenient for out needs. The Waffle House is right next door, and their service and staff were great! The room was clean. They just need to finish renovating the bathroom/toilet area. Hotel staff was nice too! It's been a bugy season everywhere, but it wouldn't hurt to call pest control.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Jacquie,Thank you for sharing your feedback! We're glad to hear that our convenient location and friendly staff met your expectations. We appreciate your comments about the bathroom and will address them accordingly.

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed here like 10 times, the only thing i dont like is they rush you out of the room. If check is at 11am they are banging on your door at 1030 ask you to check out its really annoying.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on Oct 5, 2023
Hi Richard,Thank you for taking the time to share your feedback with us. It is essential for us to ensure a smooth transition between guests checking out and those checking in, but we understand that the timing needs to be balanced to respect our guests' comfort. We will certainly review our check-out procedures to ensure that they are carried out in a more guest-friendly manner, without making you feel rushed. Once again, thank you for choosing our hotel, and we look forward to the opportunity to welcome you back.

2/10 Terrible

prince

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay
Very upset with condition of motel. Bed hard as a rock. Refused pillows needed for room, told none extra though most rooms very empty. Breakfast poor.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on Sep 21, 2023
Hi Prince,Your comfort and satisfaction are of utmost importance to us, and we take your comments seriously. Rest assured that we will address these concerns with our team to ensure that such issues are not repeated in the future. We are committed to making improvements, and your feedback is a valuable part of that process. We genuinely value your patronage and hope you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.

2/10 Terrible

Yoganand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy service and bad attitude
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Yoganand,Thank you for being a valued guest and for providing us the feedback regarding our service. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Rebecca,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.