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Reviews of Hotel Serrano

4 out of 5
Hotel Serrano
Calle de Marques de Villamejor, 8, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 294 reviews" "
Rating 8 - Good. 107 out of 294 reviews" "
Rating 6 - Okay. 35 out of 294 reviews" "
Rating 4 - Poor. 9 out of 294 reviews" "
Rating 2 - Terrible. 3 out of 294 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Location, clean, a few minuts from Puerta de Arcalá
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and a nice walk to el centro (30 mins). Very close to the US Embassy where I had a meeting. Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant return to Madrid!
It's been a long time between visits to Madrid and my recollection was foggy re: best areas to stay. We chose Salamanca on recommendation and then found Hotel Serrano via a search. It was an excellent choice and will most likely return. Comfortable room, quiet environment and a very friendly (and helpful) staff made the stay most enjoyable. Highly recommend.
Stayed 2 nights in Jan 2024

4/10 Poor

Julio

Disliked: Property conditions & facilities

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable quality hotel
Very pleasant stay at this hotel. Situated next to an important boulevard in the city. So many good restaurants in the chic Salamanca neighborhood! Short walk to Gran Fénix hotel for Súper cocktails at night. Price/quality cannot be beat.
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis, San Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.
Stayed 1 night in Nov 2023

10/10 Excellent

Luis, San Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for such location
Stayed 1 night in Nov 2023

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay!!
Stayed 6 nights in Oct 2023

10/10 Excellent

Altoon, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location service rooms all great!
Stayed 1 night in Jul 2023

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good, well located, simple
Stayed 1 night in Jul 2023

8/10 Good

Razvan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and convenient short stay
I've only stayed one night, no breakfast. Well positioned on Calle Serrano, surprised to see there is no ramp, we had heavy luggage which are hard to carry on stairs. reception people were nice, room was cosy but pretty small and bath is a bit outdated. for short stays, I would say is great option
Stayed 1 night in Jul 2023

10/10 Excellent

Antwoyne

Great location for public transportation, Great Area for shopping (All designer stores literally around the corner), Friendly staff, and a lowkey hotel… Thank you 😍
Stayed 6 nights in Jun 2023

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Ma Lourdes

Stayed 1 night in May 2023
Response from Reception on Jun 12, 2023
Dear Mª Lourdes. Thank you very much for your excellent review of our Hotel, we will be delighted to host you again for future trips to our city.Regards

8/10 Good

Ingmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Reception on Jun 12, 2023
Dear Ingmarie. Thank you for the review of our hotel! We are glad that you enjoyed your stay and would love to host you again whenever your travels bring you to Madrid.

10/10 Excellent

Marin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Mar 2023

10/10 Excellent

SHERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, excellent location
Stayed 3 nights in Apr 2023

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a nice part of town, tho metro stations nearby and the area around it has lots of shopping options
Stayed 2 nights in Mar 2023

10/10 Excellent

Shirley Carol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fantastic
Stayed 1 night in Feb 2023

8/10 Good

Antonio, Guatemala

Excellent location, clean room and very nice staff.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Pedro, Miami

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but a lousy internet connection
Stayed 3 nights in Oct 2022

10/10 Excellent

reid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good towels! Helpful staff. Convenient public transit.
Stayed 4 nights in Oct 2022

10/10 Excellent

Perry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping
Stayed 1 night in Sep 2022

10/10 Excellent

MIRIAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio fue muy bueno, la persona encargada del hotel nos atendió de maravilla
Stayed 1 night in Sep 2022

10/10 Excellent

Perry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 1 night in Jul 2022

10/10 Excellent

Ana Luisa, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Delta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very practical for a solo traveller. The location was superb as there were lots of shops and cervecerías nearby. There is also a bus stop a few minutes walk away with frequent services to Gran Vía and Museo del Prado. The room itself was a good size, equipped with air conditioning. The bed was rather comfortable and the bathroom was a decent size. I would definitely stay here when visiting Madrid again!
Stayed 5 nights in Jul 2022

8/10 Good

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect.
Stayed 5 nights in Jul 2022

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelentes instalaciones. Sencillas pero muy bonitas y en buen estado. Super bien localizado y el personal muy amable
Stayed 2 nights in Jul 2022

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, big rooms and bathrooms.
Stayed 2 nights in Jun 2022

8/10 Good

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel, showing it's age a little
I spent 2 nights at the hotel for a business trip. Location is very good close to restaurants and services. Staff was friendly. The hotel rooms are a little old fashioned but very functional. Wifi worked well. Will likely stay there again next time.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice, clean and very convenient. Its location is perfect as it's close to metro stations, La Castellana, El Retiro and La Puerta de Alcala
Stayed 6 nights in Dec 2019
Response from José María Bahón, General Manager on Feb 25, 2020
Many thanks for your nice reviw, We hope to see you soon again

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena relación calidad precio
Muy buena atención del personal siempre dispuesto ayudar. Excelente ubicación. Cama muy cómoda y muy limpio.Recomendable.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
I checked out on a national holiday when post offices were not open, so I couldn’t buy stamps for my post cards. The gentlemen at the front desk said they had stamps, and gave me some for free. Thank you so much for that kind gesture :))
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Booking date was wrong. When I tried to explain what happened, personnel didn't care. Asked for a partial refund and said no. Asked to book again and at least get a minimum discount, also said no.
Stayed 1 night in Nov 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Salamanca Madrid
great location in Salamanca district of Madrid. room was very clean and comfortable.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location and surrounded by many designer shops.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good price good location , friendly staff, small room & wc . Was ok
Stayed 3 nights in Oct 2019

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, good location!
Stayed 1 night in Oct 2019

10/10 Excellent

J, Washington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent if you are into nearby shopping, service is great as well!
Stayed 1 night in Aug 2019

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at Hotel AA Serrano as we where seeing Billie Eilish at the WiZink! I had a gorgeous spacious double room! Highly recommend!
Stayed 2 nights in Sep 2019

10/10 Excellent

Jean, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Madrid near the center. Highly recommended.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect. Staff was very friendly upon checking in. The room was comfortable. The walls are a bit thin and you could hear other guests outside your door but other than that, I truly enjoyed my stay here. I loved the access to the balcony. It was very nice
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, excellent location, nice staff. I was allowed to leave my luggage extra time while I was on my appointment at the US Embassy
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Big and confortable room, good buy for a fair price
Stayed 1 night in Apr 2019
Response from José Mª Bahón, Manager on Apr 24, 2019
Many thankas for your good review. We hope to see you soon.