Ratings based on 197 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.4 Hotel condition
They paid and stayed.
for Business Travelersby bow from London
Hard Beds, No Iron, Very Limited Room ServicePosted Jul 28, 2013 on Hotels.com
Claims to be a 4-star but is more like a 1-2 star. Avoid. Not all rooms have TV's in bedrooms. What reception exists is like watching through snow. Wifi doesn't work from Rooms - very unrealiable! The beds are like bricks. There is no in-room iron and you cannot request one. They have ironing service but starts at 9am which is too late. No in room coffee making machines. Very very limited room service for meals except for drinks. Really really avoid!
for Business Travelersby GP
Posted Jun 17, 2013 on Hotels.com
for Everyoneby DC Traveler from Washington, DC
Great location, but not 4-StarPosted Jun 16, 2013
Pros: Location, location -- very convenient to Madrid Metro, Plaza Mayor, Puerta del Sol. Rooms were shabby, but clean. Quiet.
Cons: Customer service -- was told laundry would be back in one day, but it took two; staff inattentive and not always helpful. No Kleenex or toiletries.
Location: Puerta del Sol, Plaza Mayor, Plaza Ana, theaters on the Gran Via, Metro stop a block away; can arrange day tours to places like Avila and Segovia.
Stayed five nights and enjoyed the location, but was disappointed in lack of amenities and the sometimes grudging behavior of staff.
Recommendedby A verified traveler
very close to plaza mayor.Posted Jun 16, 2013 on Hotels.com
stay was very comfortable.all major attraction close buy.staff very helpful.
Recommendedby A verified traveler
Posted Apr 28, 2013 on Hotels.com
for Otherby Vj from London, UK
Good locationPosted Apr 6, 2013
Pros: Location very central and convenient.
Cons: Hotel decor and no tea/coffee facility in room. Wi-fi expensive
Location: Very good
Hotel room very dated. No free wi fi. No coffee/tea facility in room
for Everyoneby Jenni from London
A good, comfortable hotelPosted Mar 19, 2013
Pros: The comfortable, welcoming communal lobby
Cons: Our bedroom was too hot
Location: Great central location with easy access to public transport
I really liked this hotel - it is well located with easy access to the town centre and public transport. Our room was on the 1st floor and lacked bit of natural light making it feel a little dingy -and, despite air con, it was hot. The hotel lobby is a welcoming and comfortable area in which to sit, chill and take a drink. Found the hotel staff very helpful - a great break thanx :-))
for Everyoneby FDC
Disapointing room and really bad bedsPosted Nov 17, 2012
It shows that there was a big effort in improving the looks of the lobby and the breakfast area. However lifts and rooms need refurbishment and the bed we had was particularly awful and hard. We mentioned that to the management, and were told that they knew it and all bed were the same. Breakfast was not included, expensive but good. Overall, we felt that the experience did not reflect the pictures on the site, and was therefore disapointing. I cannot recommend
for Couplesby Anne from Cumbria, UK
Very centralPosted Nov 3, 2012
Pros: The shower was fantastic
Location: Fantastic very central walking distance to all major atrractions
Public spaces are immaculate, our bedroom was on the inside of the hotel (quiet), although clean would benefit from redecoration. It was less than 2 minutes walk from the main square in Madrid, and walking distance to all main attraction. The staff were very pleasant and helpful.
for Couplesby Juan from Santiago, Santiago Metropolitan Region, Chile
Good location but noisy & bad beds, couldn't sleepPosted Oct 28, 2012
Cons: Bed was very old, very hard mattress, I could feel the springs
Location: Good location , close to puerta del sol, shops and good tapas bars
I arrived to Madrid at midnight after a long travel with my wife, and we just wanted to sleep. The room we received was very noisy, just above a tapas bar, and the bed and mattres were very bad too, so we couldn't sleep. We asked for another room but they didn't have. Next day they gave us another room, more quiet but same bad bed.