Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Mississippi

Location, location, location.

Posted May 25, 2015
Pros: Location, location, location.
Cons: The cost of breakfast. Even if you just want a cup of coffee and a croissant, it's still 12 Euros.
Location: What more can I say? The location is ideal, and just about everything is within a 15 or 20 minute walk.
That about says it about this hotel --- super location, in the middle of the middle of the city. Easy walking distances to places of interest in any direction. The staff was very courteous and helpful. Our room, however, was so small that there was not enough room to open our suitcases anywhere but on the bed. Breakfast was very expensive at 12 Euros, but there is a great restaurant with inexpensive breakfasts just across the plaza.
Comment from Hotel Management
May 28, 2015 by Jonathan Hernández, Hotel Management
Dear Jim , Thank You for taking the time to share your comments with us and thank you for help us to improve our services. We are glad to know that you enjoyed our service, our team works hard every day to provide you the best service. However we are sorry about your opinion over the breakfast service, we try to have only good quality products and a good variety of food to reach the likes of all of our guests, do not doubt to give us your suggestion if you think that we have forgotten a thing and we will think about it as well as we have an alternative breakfast that include a coffe or juice and a piece of bakery in case you don't want the entire buffet. If you think that our Hotel it is not what you need we suggest you to try one of our other hotels placed on the center of the City, maybe there you could find a room according to your preferences. Regards, Jonathan Hernández (Front Desk Manager)
3 out of 5
Recommended
for Everyone
by A verified travelerfrom bangkok

good location, room smaller than said SqM

Posted May 10, 2015
Pros: location
Cons: room layout.
Location: everything is near.
location is a few minutes to Granvia metro, and a few streets to Sol, very convenient both directions. the room layout made the room small with two huge cupboards and too much unused space in the bathroom, made the available area just around the bed. other than this, the hotel is good. though the staff told us that Sol is the nearest metro, we actually think it's nearer to Granvia.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Köln

Sehr schönes Hotel, sehr zentral gelegen.

Posted Apr 29, 2015
Pros: Das Ambiente und er Service
Location: Sehr zentral. Alle Sehenswürdigkeiten besichtigen, sowie viele Restaurants, Bars und Cafés sind in wenigen Minuten zu erreichen.
Das Hotelpersonal ist sehr freundlich und zuvorkommend. Wir haben eine sehr schöne Zeit dort verbracht. Die Zimmer sind sehr stilvoll eingerichtet, das Frühstück sehr lecker und das ganze Ambiente des Hotels hat uns sehr gut gefallen. Es liegt sehr zentral an einem kleinen Platz. Von hier aus sind alle Sehenswürdigkeiten zu Fuß oder mit der Bahn erreichbar. Bei Fragen kann man sich jederzeit an das Hotelpersonal wenden. Der Service war großartig. Wir werden definitiv wieder kommen und hier einchecken.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Altos, CA

Nice hotel close to everywhere. I loved it.

Posted Apr 25, 2015
Small room but it was cheap even the location was perfect.
Comment from Hotel Management
May 28, 2015 by Jonathan Hernández, Hotel Management
Dear Guest, Thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us. We hope to see you again very soon. Best Regards, Jonathan Hernández (Front Desk Manager)
Comment from Hotel Management
May 28, 2015 by Jonathan Hernández, Hotel Management
Dear Guest, Thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us. We hope to see you again very soon. Best Regards, Jonathan Hernández (Front Desk Manager)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom torino

PETIT PALACE

Posted Apr 8, 2015
Hotel centrale comodo con stazione della metropolitana vicino , personale molto cortese e gentile stanza comoda ma purtroppo senza vista
Comment from Hotel Management
Apr 17, 2015 by Jonathan Hernández (Front Desk Manager), Hotel Management
Dear Paola, Thank you for giving us your comments who give us the opportunity to improve our services. Your satisfaction is our priority and all of our staff works hard every day to provide you the best service we are happy to know you have enjoyed your stay with us. All of our rooms do not face inside of the Hotel we also have rooms that facing the street, do not hesitate to indicate your preferences at time of booking and we will try to provide you a room according to your preferences. We hope to see you again very soon. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Utrecht

Leuk hotel midden in Madrid

Posted Feb 28, 2015
Dit hotel staat midden in het centrum van Madrid, waardoor je heel veel bezienswaardigheden of winkels te voet kan bekijken. Verder, vriendelijk personeel, lekker ontbijt, mooie schone kamer en badkamer. Echt een aanrader!
4 out of 5
Recommended
for Everyone
by A verified traveler

Albergo situato in posizione strategica

Posted Feb 25, 2015
Pros: Sicuramente la posizione
Cons: Nell'eventualità di una ristrutturazione dei bagni aggiungere bidet
Location: L'albergo è situato in posizione ottimale a pochi passi da Piazza Sol da cui si può arrivare in pochi minuti a piedi in moltissimi siti da visitare
Ottimo albergo nel pieno centro di Madrid a pochi passi dal piazza Sol , personale gentile ed efficiente, pulizia ottima, camera spaziosa con un bel bagno con grande doccia (senza bidet !!! non si usa nemmeno in Spagna). Mi sento di segnalare che la ns. stanza era al 4 piano quello mansardato quindi con soffitto spiovente , per noi nessun problema nessuno di noi è altissimo ....ma se fosse arrivato un cliente di 1 mt e 90 ??? Nel complesso giudizio certamente positivo.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel très agréable et idéalement placé

Posted Feb 20, 2015
Cet hôtel est idéal pour un séjour en famille. Il est placé à proximité de la puerta del sol et il est très central. Personnel très accueillant. La chambre familiale était très agréable. A conseiller sans hésiter.
5 out of 5
Recommended
for Getaway With Friends
by Ahmad

This traveler left a rating score only Posted Feb 13, 2015 
4 out of 5
Recommended
for Everyone
by A verified traveler

Its alright

Posted Feb 11, 2015
Went with a friend requested two beds and I got them. But they were doubles. I slept super closed to my friend because the rooms are very small. The room looked clean enough and the reception very nice.