If you are looking to stay in the heart of Madrid this is excellent for you, Metro is located steps away. Staff is very welcoming! Hotel is close to everything and have tons of restaurants and Bars at all times. the only con is that you can hear a lot from the hotel noise, but honestly almost every hotel in Madrid has the same issue they are ALL build that way, that being said it's not a noise that will wake you up either, you just hear regular noise from the other rooms, AC was right on point, room was a bit small for 2 people but hey you are on vacation and not to be in the room the whole time, I will recommend 100 percent and will most definitely stay here next time. I felt welcome and was always greeted and was given help and all info I needed to make my stay better, staffs provided maps and marked places so I didn't get lost. book this hotel, you won'r regret it ! I am a world traveler and have been to many countries and stay in hotels very often and this is a good one, also is not expensive. great value for good room and service. love it! thanks!