Dear Guest,We are grateful for your insights regarding your recent stay at our hotel.We are delighted to hear that our breakfast was a highlight of your visit, and that the ample closet space added to your comfort.While we are pleased to provide a clean bathroom, we note your thoughts on its condition and appreciate your candid feedback. We also understand that the charm of a classic building structure does not appeal to everyone, and we regret that our lobby decor did not meet your expectations. Regarding the lighting in your interior room, we aim to ensure a restful environment, though we apologize if this was not conducive to your preferences.Rest assured, we are devoted to offering a restful retreat amid the vibrancy of Madrid, and we hope to have the opportunity to better accommodate your needs in the future.We await the pleasure of serving you again.Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Javier,We would like to thank you for this positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Your insights are invaluable to us, and we thank you for detailing your stay.We are pleased to learn that our service met with your approval and that the cleanliness and condition of our hotel contributed positively to your stay.However, we regret to hear that the noise levels and lack of a minibar in your room detracted from your overall experience. Please note, our Superior Rooms do offer minibars with complimentary soft beverages. We are also continuously working on enhancing our soundproofing measures to ensure our guests' comfort. We apologize for any inconvenience caused and appreciate your understanding.We take pride in our attentive staff and are glad that this was a highlight of your visit. At Hotel Madrid Gran Via 25, Affiliated by Meliá, we are committed to providing a restful and enjoyable stay for all our guests.We eagerly await the chance to serve you with an experience that not only meets but exceeds your expectations.Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Your insights are invaluable to us and we thank you for detailing your stay.We are delighted to know that our breakfast selection met your expectations and provided a positive start to your day.While we are pleased that you found the overall condition of our hotel to be satisfactory, we note your remarks regarding room amenities. At Hotel Madrid Gran Via 25, we strive to furnish each guest with a room that meets our high standards, and we regret if we did not fully meet your expectations in this regard. Please rest assured that we are committed to providing a comfortable and enjoyable experience for all our guests.Your commendation of our service and the cleanliness of your room is greatly appreciated. We take pride in maintaining a welcoming and pristine environment for our valued guests.We eagerly await the chance to serve you once more at Hotel Madrid Gran Via 25, Affiliated by Meliá.Warm regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Sonia, Thank you for sharing your experience with us.We're thrilled to hear that the central location of our hotel was to your satisfaction and that you found the overall condition of our property excellent. It's also rewarding to know that our team's service met your expectations. Regarding your comment about the air conditioning, our system is seasonally controlled to ensure guest comfort, and we regret any inconvenience you may have experienced. We always strive to provide a restful environment and appreciate your feedback.We hope to welcome you back soon for another memorable stay in the heart of Madrid.María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Kathleen,We would like to thank you for this review about your recent experience with us.We're delighted to hear that our staff made a great impression during your stay, as we strive to provide exceptional service. Although certain aspects of our hotel did not meet your expectations, we take pride in our classic building, boasting a prime location with breathtaking city views and a breakfast buffet that overlooks the iconic Gran Vía. We are continuously working on keeping our amenities up to date and comfortable for all our guests.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Grace,We really appreciate your feedback.We're delighted to hear you found our breakfast offerings to be excellent and of top quality, and that our team member in the restaurant made a notable impression with her efficiency. It's also gratifying to know that our central location served as an ideal base for your city explorations. We appreciate your comments on our well-insulated rooms and the convenience of having a metro stop right outside. Regarding the lifts and fixtures, while our hotel celebrates a classic charm, we continuously strive for improvement and guest satisfaction. We apologize for any inconveniences this may have caused you. We're also sorry to hear about the issues with the reading lights and TV channels; we will certainly look into this matter. Our goal is to ensure that every aspect of your stay is comfortable and enjoyable.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Arturo, Thank you for your positive review, we appreciate it.We are delighted to hear that our strategic location added convenience to your stay and that our commitment to cleanliness met your expectations. It's also gratifying to learn that you found our service impeccable and the amenities in your room to your complete satisfaction. We pride ourselves on offering well-appointed accommodations with picturesque city views, and it's always rewarding when our guests appreciate these details.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Gisela,Thank you for your positive review, we appreciate it.We are delighted to hear that you had a comfortable stay, we understand that a great night's rest is high on the list of priorities of our guests. We also appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We hope to see you again on a future visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Juan,Al recibir su valoración nos invade un sentimiento de alegría por haberle garantizado una experiencia tan positiva.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Kiara,Many thanks for this high rating.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Glenn,Thank you for taking the time to provide your feedback.We're delighted to hear that our prime location on Gran Via contributed positively to your stay. Our team takes pride in providing attentive service, and we are glad our receptionist could promptly assist you with the room issue. We recognize that our rooms may have a classic appeal, and we continually strive to ensure they meet our guests' needs. We appreciate your feedback as it helps us maintain the highest standards of accommodation and service.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Marco,Thank you for taking the time to provide your feedback.We're thrilled to hear you enjoyed our prime location in the heart of Madrid and found our rooms to be clean and comfortable. It's wonderful to know that Lidia and the rest of our front desk team provided excellent care during your stay. While we're glad our double-glazed windows help keep the vibrant city sounds at bay, we apologize if any noise disrupted your rest. Our team is dedicated to ensuring a tranquil stay, and we appreciate your understanding and practical solution.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Avi,Thank you so much for your positive feedback following your visit.We are thrilled to hear that our strategic location provided you with an abundance of activities to enjoy and that our team’s friendliness added a warm touch to your stay. Our commitment to guest satisfaction is reflected in your commendation of the room cleanliness and the quality of services provided. While we take pride in our hotel's condition, we continuously strive for improvement and appreciate your feedback on room amenities.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Rose,Thank you for taking the time to share your feedback,It's wonderful to hear that our location served you well and that our staff made a positive impression. Your appreciation for the breakfast we offer is also greatly valued, as we strive to provide an excellent start to the day with our international buffet overlooking Gran Vía. We regret to hear that the room size did not meet your expectations. Our range of rooms includes options of various sizes and we aim to provide accurate descriptions to assist our guests in selecting the most suitable accommodation.We hope to welcome you again in the future. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Sharon,We appreciate that you took the time to share your experience with us.We're thrilled to hear that our prime location made your visit to Madrid's must-see attractions convenient. It's wonderful to know that the cleanliness and modernity of our hotel, alongside our helpful staff, contributed positively to your stay. We appreciate your feedback regarding the noise, and while our rooms are soundproof, the vibrant energy of Gran Vía can sometimes be audible. Rest assured, we continually strive to ensure the comfort of our guests.We look forward to seeing you again in the future. Kindest regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear John,Thank you for taking the time to provide your feedback.We're pleased to hear you found our service to be satisfactory, with our team's commitment to guest care reflected in your 80% service rating. Our hotel's cleanliness is a priority for us, and while you've rated it at 60%, we continually strive to maintain the highest standards. Regarding your comment on food safety at the breakfast station, we take such feedback seriously and maintain strict adherence to all health regulations to ensure the well-being of our guests. We regret to hear of any perceptions that may suggest otherwise and will look into your concerns promptly.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Ana,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was memorable.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Carlos,Thank you so much for your positive feedback following your visit.We are glad to hear that your stay met your expectations in terms of comfort and overall experience. Our team works hard to provide a pleasant stay for our guests, and it is always rewarding to know that our efforts are appreciated.We look forward to welcoming you back on future occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Sr. Kazimierz,Gracias por tomarse el tiempo de compartir su valoración con nosotros en esta plataforma.Nos llena de orgullo saber que nuestra ubicación en la Gran Vía y la atención brindada por nuestro equipo, especialmente por Osvaldo, contribuyeron a una experiencia extraordinaria desde su llegada. Asimismo, estamos encantados de que nuestro desayuno completo y variado haya sido de su agrado. Lamentamos que los colchones no hayan sido de su total confort. Aunque nuestras habitaciones están diseñadas para proporcionar el máximo descanso y cuentan con minibar con bebidas suaves en cortesía en las habitaciones superiores, tomamos nota de su comentario para asegurarnos de que todos nuestros huéspedes disfruten de una estancia inmejorable.Nos encantaría recibirle en otra ocasión. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Jessica,Thank you very much for this kind review.We're thrilled to hear that the convenience of our location contributed positively to your stay and that our competitive pricing met your expectations. It's also heartening to know that you found the cleanliness of our rooms to be impeccable and our service to be excellent. Our team strives to maintain high standards of hospitality, and it's rewarding to see these efforts reflected in your feedback.We all look forward to welcoming you back in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

¡Hola!,Gracias por dedicar unos minutos de su valioso tiempo a compartir su experiencia con nosotros.Nos complace saber que nuestra ubicación en pleno corazón de Gran Vía y la amabilidad y eficiencia de nuestro personal fueron de su agrado. Lamentamos que haya tenido una experiencia menos positiva con la calefacción y la ausencia de mini fridge en su habitación. Queremos comentar que algunas de nuestras habitaciones superiores sí cuentan con minibar, y que ofrecemos control individual de aire acondicionado, aunque es importante mencionar que este servicio es estacional.Nos encantaría recibirle de nuevo en otra ocasión. Saludos,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Faris,Thank you for taking the time to give your opinion about your stay.We're pleased to hear that our service met your expectations, and we're committed to offering a comfortable stay for all our guests. Our team takes great pride in our hotel's prime location and the variety of amenities we provide, including our popular breakfast with a view. We note your comments regarding the heating and hot water issues you experienced; while our accommodations are equipped with seasonal heating, we apologize for any inconvenience caused during your stay. Rest assured, such incidents are rare and our team is always on hand to resolve any concerns promptly.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Apreciada Gloria,Muchísimas gracias por su valoración.Nos complace enormemente saber que nuestro personal le brindó una atención excelente y que nuestra dedicación a la hospitalidad ha contribuido positivamente a su experiencia. Es nuestro compromiso ofrecer un servicio de primer nivel y asistencia en todo lo que nuestros huéspedes puedan necesitar durante su estancia.Esperamos tener el placer de volver a recibirlos muy pronto. Saludos cordiales,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Daniel,Thank you for taking the time to share your review.We're delighted to hear that you found our staff friendly and our location excellent for exploring the heart of Madrid. It's our pleasure to assist our guests in any way possible, and we're glad that our efforts made a positive impact on your stay.We regret to hear that the room size did not meet your expectations and that you experienced some disturbances due to noise. Our hotel offers a variety of room sizes, including Superior Rooms that provide extra space and amenities for added comfort. We also strive to maintain a peaceful environment and will look into ways of improving soundproofing in our rooms.We appreciate your comments on room cleanliness and service, as we constantly aim to provide a welcoming and well-maintained setting for our guests.It would be a pleasure to welcome you back. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Dounia, Thank you for taking the time to share your review.We're glad to hear that you found our team's service satisfactory and appreciated the cleanliness of your room. Our central location in the heart of Gran Vía is indeed one of the highlights we are proud of, providing easy access to Madrid's major attractions and excellent connection to public transport, as you may have noticed. We understand your concerns regarding room temperature and apologize for any discomfort this may have caused; our air-conditioning is indeed individually controlled and adaptable to our guests' preferences, though it is seasonal. As for the scent you've mentioned, we maintain rigorous standards for our room's freshness and cleanliness, and while our superior rooms have been noted for their comfort and included minibar with soft beverages, we are continuously reviewing guest feedback to enhance our accommodations across all room categories.We look forward to welcoming you back on a future trip.Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Jean,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos alegra leer que la ubicación del hotel fue de su agrado, siendo un punto estratégico en la zona comercial y cerca de diversas opciones gastronómicas y sitios de interés. Valoramos que haya encontrado las habitaciones cómodas y es un placer saber que la limpieza y condición del hotel cumplieron con sus expectativas.Le enviamos un afectuoso saludo y desde ya, esperamos volver a recibirle muy pronto. Atentamente,María Fdez. de ValderramaVoice of Customer Coordinator

Cher Monsieur Armando,Merci pour cet avis positif sur votre séjour.Nous sommes ravis que la propreté de nos chambres ait répondu à vos attentes, et que vous ayez trouvé l'état de notre établissement à la hauteur. Votre satisfaction quant à la qualité de notre service nous encourage à maintenir nos hauts standards d'excellence.Nous serions ravis de vous accueillir à nouveau. Cordialement,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Tullio, We thank you for taking the time to share your feedback.We're delighted to hear that our prime location contributed positively to your stay, making the city's main attractions easily accessible. Our team is also pleased that you found the rooms satisfactory for your needs. We appreciate your feedback regarding the sound insulation and want to assure you that our rooms are designed to minimize noise, although it seems we did not meet your expectations in this regard. We strive to maintain high standards of cleanliness and service, and your scores are valuable in highlighting areas where we can continue to improve.We hope that you will stay with us again in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maria,Thank you for taking the time to review your stay.We're thrilled to hear that you found our staff to be super friendly and that the check-in process was smooth. It's great that the cleanliness of our rooms and the overall condition of the hotel met your expectations. We strive to ensure that every guest enjoys a comfortable and memorable stay.We look forward to welcoming you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Nicole, Thank you for taking the time to review your stay.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We hope to see you again soon,.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest, Thank you for providing us with your feedback.We're pleased to hear that our team's service met your expectations and that you found our hotel to be well-maintained. We take pride in our daily housekeeping efforts to ensure a clean environment for our guests. However, we're sorry to hear that certain aspects of your room did not fully meet your expectations. We continually strive to provide comfortable and well-appointed accommodations, as highlighted by our Superior rooms, which feature a minibar with complimentary soft beverages and additional amenities for a restful stay. Rest assured, we are committed to improving our guest experience and value your input.We would love to have you return on another occasion.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Jshavy, Thank you for reviewing your recent stay at our hotel.It's wonderful to hear that the convenience of our location contributed positively to your stay. We're also thrilled to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and the amenities we offer met your 100% satisfaction. Our staff takes great pride in maintaining a welcoming and well-appointed environment for all of our guests.We look forward to welcoming you back. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Jordan,Thank you very much for this kind review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Philip,Thank you for taking the time to review your stay.It's such a pleasure to know that you had such an enjoyable stay at our hotel and you appreciated our ideal location. Thank you for acknowledging our team's excellent service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests.We look forward to welcoming you again. Wishing you a wonderful holiday season and a Happy New Year!Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Loren,Thank you for taking the time to share your feedback.We're glad to hear that our service met your expectations, and we take pride in our staff's dedication to providing a welcoming experience. We understand that the condition of the room did not live up to your standards. Our hotel is committed to comfort and style, featuring classic décor and hardwood flooring in all rooms, and we regret if this was not reflected during your stay. Regarding the amenities, we offer a range of facilities including a flat-screen TV and a safe in all rooms, with additional features such as a minibar with complimentary soft beverages in our Superior Rooms. We're continuously working on enhancing our guest experience and your comments are invaluable to us in this process.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Daisy,Thank you for taking the time to share your feedback.We're delighted to hear that you found our property to be satisfactory and that our prime location, cleanliness and service met your expectations. We strive to maintain high standards and your recognition of these efforts is greatly appreciated. Regarding the air conditioning, we offer individually controlled air-conditioning in our rooms, which is available seasonally. We understand that comfort is key, and we regret any inconvenience you may have experienced due to the temperature control during your stay. Please don’t hesitate to notify our team of any concerns and we will do our best to find a comfortable solution for you.We hope to welcome you again in the future. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Estimada Sra. Gloria,Apreciamos que eligiera al Hotel Madrid Gran Via 25, Affiliated by Meliá y el tiempo que ha dedicado para dejarnos su comentario.Nos alegra saber que disfrutó de nuestra ubicación en pleno centro de la Gran Vía, rodeado de tiendas y restaurantes. Apreciamos sus amables palabras sobre la limpieza de nuestras habitaciones y la calidad de nuestro servicio.Esperamos volver a hospedarle muy pronto. Un saludo muy afectuoso,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Vivian,Many thanks for this high rating.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Loraine,Thank you for sharing your review.We are glad to hear that you found our staff friendly and helpful during your stay. Your satisfaction is important to us, and we appreciate your positive feedback.We apologize for the inconvenience you experienced with the heating system and the room temperature. Our hotel has a seasonal air-conditioning system, and we understand that it may not have been ideal for your comfort. We appreciate your understanding and are glad that the fan provided by our staff helped to alleviate the issue. We also acknowledge your comment regarding the bed comfort and will take it into consideration for future improvements. We hope to welcome you here again.All the best.Maria Fdez. Valderrama, Voice of Customer Coordinator