All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Absolutely fabulous
The receptionists are lovely and helpful.
We will come back .
Love this place in Madrid
Guenola
Stayed 2 nights in May 2024
Response from TSH Madrid on May 12, 2024
Hello Guenola!Thanks for taking your time to leave us this great review!Our team is here to help and to make your stay as fun as possible, so it’s amazing to read that you enjoyed your time with us! The team will be happy to hear it.We hope to see you soon at any of our hubs!Best,The Social Hub Madrid
6/10 Okay
Jandy
Traveled with family and small children
May 5, 2024
Liked: Staff & service
Disliked: Amenities
We can smell the cigarette smoke inside our room especially on weekend when most people are out and drinking. We couldn't sleep at night. That's how bad the smell of cigarette smoke even when the windows were closed. This place is only for youngsters who like to party. My lungs were black by the end of our stay here.
Response from The Social Hub Madrid on Apr 25, 2024
Hey there, Thank you so much for taking your time to leave us a review! It means a lot to us that you enjoyed our fun, playful design style. Hope you also had a lovely time in our beautiful city!Until next time, The Social Hub Madrid
Response from The Social Hub Madrid on Apr 25, 2024
Hi there Vana, Thanks for sharing your feedback! We're delighted you appreciated our excellent location, welcoming staff, and well-maintained rooms. Can't wait to welcome you back again soon!The Social Hub Madrid
The staff was friendly and helpful. Place was clean. The hotel is a work, play, and stay hotel. I unfortunately didnt take advantage of the great amenities the hotel had to offer. The location is close to local attractions minus the large crowds.
Natalie
Stayed 3 nights in Apr 2024
Response from The Social Hub Madrid on Apr 25, 2024
Thank you for your review Natalie! We're glad you found our staff friendly, the place clean, and enjoyed our location close to local attractions without large crowds. Hopefully, next time you can explore our amenities further!The Social Hub Madrid
Response from The Social Hub Madrid on Mar 9, 2024
Hey there!What a cool review Phil! Thanks for making us smile. This is exactly the experience we want to create for our guests. Hope to see you again.Until the next time, The Social Hub Madrid
Very fresh and contemporary hotel with a youthful feel. I had a Standard Double Room and it was a great size with a very comfortable bed, well decorated and nice bathroom. The layout of the bathroom is a little different but I didn't mind it at all. I was too busy seeing the city to use the hotel facilities but they seemed great and had quite a buzz. I was a fan of the location, being close to Principe Pio which has a shopping center attached.
David
Stayed 2 nights in Feb 2024
Response from The Social Hub Madrid on Mar 28, 2024
Hello David, Thank you for your amazing review! We are glad to see that you enjoyed the vibe of our hotel and also our rooms facilities. It is true that being close to the hotspots of the city it is really nice and help to know the city better. You can come back whenever you want and continue discovering all the things you have left to do in our hotel and of course in Madrid! See you soon, TSH Madrid
Response from The Social Hub Madrid on Feb 25, 2024
Hola Bruno, Muchas gracias por tomarte un tiempo para dejarnos una reseña. Un saludo,
10/10 Excellent
Verified traveler
Business traveler
Dec 14, 2023
Liked: Cleanliness, staff & service
Decent atmosphere and great value
Staff were lovely, super helpful, the room was fine,
Verified traveler
Stayed 2 nights in Nov 2023
Response from The Social Hub Madrid on Dec 23, 2023
Hello!Thanks for taking your time to leave us this great review!Our team is here to help and to make your stay as fun as possible, so it’s amazing to read that you enjoyed your time with us! The team will be happy to hear it.Until the next time,The Social Hub Madrid Team
Hello Karina!Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations!See you soon,The Social Hub Madrid
Hi Frederick, Thank you so much for the feedback! We love to hear that you were able to have such a good time with us and to feel included in our amazing community! Hope you visit us again soon, either here or in one of our other equally amazing locations ;) Until next time!The Social Hub Madrid Team
Hi Heidi, Thank you so much for the feedback! We love to hear that you were able to have such a good time with us and to feel included in our amazing community! Hope you visit us again soon, either here or in one of our other equally amazing locations ;) Until next time!The Social Hub Madrid Team
Hi William,Thank you so much for taking your time to leave us a review!We love that you loved us and we love you right back! It means a lot to us that you enjoyed our fun, playful design style.Hope you also had a lovely time in our beautiful city!Until next time, The Social Hub Madrid Team
Hi Sophie, Thank you very much for taking your time to leave us a review. We hoped you enjoyed our facilities and services and we are sorry not everything met your expectations. We hope we you give us another chance to impress you next time! Happy travels,The Social Hub Madrid Team
10/10 Excellent
CLAUDIA
Sep 25, 2023
CLAUDIA
Stayed 6 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
¡Hola Claudia!Muchas gracias por tu reseña. Es muy importante para nosotr@s conocer cómo es la experiencia que tienen nuestr@s huéspedes y visitantes. Nos hace muy felices leer que has tenido una buena estancia con nosotr@s. ¡Vuelve cuando quieras a visitarnos de nuevo a una de nuestra increíbles localizaciones! Hasta la próxima,The Social Hub Madrid Team
10/10 Excellent
Victor
Sep 24, 2023
Excellent facility, great breakfast and services
Victor
Stayed 2 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
Hi Victor, Thanks for taking your time to leave us a review! Wow, it’s great to see that you had such a great time with us and loved our facilities. Looking forward to welcome you again in one of our hotels!Happy travels,The Social Hub Madrid
6/10 Okay
Abdul
Traveled with family
Sep 20, 2023
Liked: Cleanliness, staff & service, amenities
Mal olor en la habitación, varias piezas rotas
Abdul
Stayed 3 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
Hola Abdul, Gracias por tomarte el tiempo para escribirnos la reseña. Somos una empresa que se toma la valoración de nuestr@s huéspedes muy en serio para ayudarnos a mejorar nuestro servicio. Nos gustaría disculparnos por no haber cumplido tus expectativas. Siempre puedes enviarnos un correo electrónico al igual en el caso de que quieras compartir algún detalle más.A pesar de la situación, esperamos que lo pasaras de maravilla visitando nuestra ciudad. Buen viaje, The Social Hub Madrid
Response from The Social Hub Madrid on Sep 16, 2023
Hi Kerry! Thank you so much for the feedback! We love to hear that you were able to have such a good time with us! Hope you visit us again soon, either here or in one of our other equally amazing locations ;) Until next time!The Social Hub Madrid
Great stay. Fantastic hotel & really lovely staff. Only negative would be the room ( I can only speak for the one I had) was really dark and had no real natural light but not a huge issue when our exploring all day. Rooftop pool n bar are the perfect way to unwind!
Charlie
Stayed 3 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
Hi Charlie, Thanks for taking your time to leave us a review! Wow, it’s great to see that you had such a great time with us and loved our rooftop area. Looking forward to welcome you again in one of our hotels!Happy travels,The Social Hub Madrid Team
Hi Maria!Wow, thanks for this review! We believe that fun, cool locations are really important for the best hotel experience, so it’s great to hear that you had a great time with us and enjoyed the vibe around our hotel! Until next time! The Social Hub Madrid Team
Response from The Social Hub Madrid on Sep 16, 2023
Hello there, Thank you so much for your review! It’s great to see you enjoyed our friendly atmosphere. Creating a space where all our guests feel welcome and part of this incredible community was always our main goal, so this review makes us super happy.Until next time!The Social Hub Madrid
2/10 Terrible
David
Traveled with partner
Aug 28, 2023
Disliked: Property conditions & facilities
I bought 2 nights for a standart double room as a 3.5 stars but it was only 2 stars , very very small , inpossible to move , no furniture at all , there is another building 3 stars , very disapointed, left after 1 night
Incredible experience, perfect for solo travellers, whether business or leisure. Very friendly and accommodating staff make you feel part of a community. All the facilities one needs, and then some. Comfortable rooms. And right in the heart of Madrid. Pool was a lovely bonus. Will stay again here, and will look to visit social hubs in other cities because the experience was that enjoyable.
It was a wonderful stay! We got a little note from the manager upon arrival with water and snacks! It was super spacious and clean and walkable distance from everything! The swimming pool is a great plus
Unique theme/atmosphere, overall feeling of being welcome. Rooms themselves leave a bit to be desired as far as space is concerned. The reception was quite busy at any given time which took away an opportunity for an introduction to the property/rundown of everything on offer. The staff themselves were helpful and even went out of their to upgrade my room. Overall: Small cracks did not break my stay and I would stay again.
Adam
Stayed 2 nights in Jul 2023
Response from The Social Hub on Jul 22, 2023
Hey, Thank you very much for your review! We like to think we've created a very special kind of vibe with our lively community of students, professionals and travelers, so hearing that you enjoyed being part of the experience makes us super happy!Happy travels!The Social Hub Madrid
It’s a corky little hotel. The rooms are very basic, but clean and large. Old town is within walking distance. We loved the vibe, and especially enjoyed the pool and roof top bar after sightseeing for several hours.
Jeany
Stayed 2 nights in Jul 2023
Response from The Social Hub Madrid on Jul 22, 2023
Hello there! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations! Happy travels,The Social Hub Madrid
10/10 Excellent
Gisela
Jul 9, 2023
Gisela
Stayed 3 nights in Jul 2023
Response from The Social Hub Madrid on Jul 15, 2023
Gisela!Thank you very much for this amazing review. We couldn't be more proud of knowing that you had a great time staying with us. Our efforts have been completely rewarded by your feedback.Hope to see you soon.Happy travels,The Social Hub Madrid
I really enjoyed my stay here. The name is very appropriate to the environment. Clean, quiet, friendly.
Wyatt
Stayed 4 nights in Jun 2023
Response from The Social Hub Madrid on Jul 15, 2023
Hi Wyatt, Thank you so much for the feedback! The Social Hub is the inclusive spot where to connect, work and have fun: we are so proud you had a great time!Hope to see you soon.The Social Hub Madrid
As per usual, I had an amazing stay at the Social Hub Madrid. The team there is amazing and very accommodating. Their manager Patricia goes above and beyond for their guests. I wish they had a membership because I would stay only at the Social Hub, in every city I visit.
Jesse
Stayed 3 nights in Jun 2023
Response from The Social Hub Madrid on Jul 22, 2023
Hi there, Thank you so much for the feedback! We love to hear that you were able to have such a good time with us and to feel included in our amazing community! Hope you visit us again soon, either here or in one of our other equally amazing locations ;) Until next time!The Social Hub Madrid
10/10 Excellent
Giovanni
Jun 12, 2023
Giovanni
Stayed 2 nights in Jun 2023
Response from The Social Hub Madrid on Jul 22, 2023
Hello there! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations! Happy travels,The Social Hub Madrid
Response from The Social Hub Madrid on Jul 22, 2023
Hello there! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations! Happy travels,The Social Hub Madrid
Location & beds outstanding! Great to have coffee & cooler in room. This was the ugliest decor & darkest room I've ever booked. Apparently they're going for the look of 70's college dorm rooms. The bathroom is entirely black, has minimal lighting & no shelf or counters toiletries. Walls are thin so you hear everything all night long. So despite great beds, we were constantly awakened. Lose the decorative pillows & bedspread which obviously don't get washed between guests.
Nancy
Stayed 1 night in May 2023
6/10 Okay
Fatemeh
Traveled with family and small children
May 13, 2023
Terrible
Fatemeh
Stayed 2 nights in May 2023
10/10 Excellent
Klara, Miami
May 8, 2023
Liked: Cleanliness, staff & service
Klara
Stayed 3 nights in May 2023
Response from The Social Hub Madrid on Jun 1, 2023
Hello Klara! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations! Happy travels,The Social Hub Madrid
Very nicely decorated and comfortable hotel. The common areas are pretty, clean and cosy. Rooftop pool is very big plus and the rooftop bar as well. Staff is kind and speaks english well. Room was tidy, clean, comfortable bed and quiet (asked for a quiet room)