Property amenity

Reviews of The Social Hub Madrid

3.5 out of 5
The Social Hub Madrid
Cta. de San Vicente 28, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 141 out of 216 reviews" "
Rating 8 - Good. 54 out of 216 reviews" "
Rating 6 - Okay. 10 out of 216 reviews" "
Rating 4 - Poor. 6 out of 216 reviews" "
Rating 2 - Terrible. 5 out of 216 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Guenola

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous The receptionists are lovely and helpful. We will come back . Love this place in Madrid
Stayed 2 nights in May 2024
Response from TSH Madrid on May 12, 2024
Hello Guenola!Thanks for taking your time to leave us this great review!Our team is here to help and to make your stay as fun as possible, so it’s amazing to read that you enjoyed your time with us! The team will be happy to hear it.We hope to see you soon at any of our hubs!Best,The Social Hub Madrid

6/10 Okay

Jandy

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
We can smell the cigarette smoke inside our room especially on weekend when most people are out and drinking. We couldn't sleep at night. That's how bad the smell of cigarette smoke even when the windows were closed. This place is only for youngsters who like to party. My lungs were black by the end of our stay here.
Stayed 3 nights in Apr 2024

10/10 Excellent

KIRAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Apr 2024
Response from The Social Hub Madrid on Apr 25, 2024
Hey there, Thank you so much for taking your time to leave us a review! It means a lot to us that you enjoyed our fun, playful design style. Hope you also had a lovely time in our beautiful city!Until next time, The Social Hub Madrid

10/10 Excellent

Vana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, and clean room
Stayed 2 nights in Apr 2024
Response from The Social Hub Madrid on Apr 25, 2024
Hi there Vana, Thanks for sharing your feedback! We're delighted you appreciated our excellent location, welcoming staff, and well-maintained rooms. Can't wait to welcome you back again soon!The Social Hub Madrid

8/10 Good

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Place was clean. The hotel is a work, play, and stay hotel. I unfortunately didnt take advantage of the great amenities the hotel had to offer. The location is close to local attractions minus the large crowds.
Stayed 3 nights in Apr 2024
Response from The Social Hub Madrid on Apr 25, 2024
Thank you for your review Natalie! We're glad you found our staff friendly, the place clean, and enjoyed our location close to local attractions without large crowds. Hopefully, next time you can explore our amenities further!The Social Hub Madrid

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Social Hub Madrid on Mar 28, 2024
Hello Olivia, Thank you for your review. Kind regards, TSH Madrid

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was interesting, eco-friendly and fun. Loved the coffee bar.
Stayed 4 nights in Mar 2024
Response from a on Mar 25, 2024
Thank you very much for trusting TSH hotels, glad you enjoyed your stay with us. We expect you soon!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and staff all excellent
Stayed 11 nights in Feb 2024
Response from The Social Hub Madrid on Mar 9, 2024
Hey there!What a cool review Phil! Thanks for making us smile. This is exactly the experience we want to create for our guests. Hope to see you again.Until the next time, The Social Hub Madrid

8/10 Good

yircary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms remind me of dorm rooms, and walls were very thin, you could hear the person in the room next door cough. Overall a great short stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh, modern hotel in good location
Very fresh and contemporary hotel with a youthful feel. I had a Standard Double Room and it was a great size with a very comfortable bed, well decorated and nice bathroom. The layout of the bathroom is a little different but I didn't mind it at all. I was too busy seeing the city to use the hotel facilities but they seemed great and had quite a buzz. I was a fan of the location, being close to Principe Pio which has a shopping center attached.
Stayed 2 nights in Feb 2024
Response from The Social Hub Madrid on Mar 28, 2024
Hello David, Thank you for your amazing review! We are glad to see that you enjoyed the vibe of our hotel and also our rooms facilities. It is true that being close to the hotspots of the city it is really nice and help to know the city better. You can come back whenever you want and continue discovering all the things you have left to do in our hotel and of course in Madrid! See you soon, TSH Madrid

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from The Social Hub Madrid on Feb 26, 2024
Hello! Thank your for taking time to leave us a review.Kind regards,The Social Hub Madrid

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Social Hub Madrid on Feb 25, 2024
Hola Bruno, Muchas gracias por tomarte un tiempo para dejarnos una reseña. Un saludo,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Decent atmosphere and great value
Staff were lovely, super helpful, the room was fine,
Stayed 2 nights in Nov 2023
Response from The Social Hub Madrid on Dec 23, 2023
Hello!Thanks for taking your time to leave us this great review!Our team is here to help and to make your stay as fun as possible, so it’s amazing to read that you enjoyed your time with us! The team will be happy to hear it.Until the next time,The Social Hub Madrid Team

8/10 Good

Fredy, Toronto

Stayed 4 nights in Dec 2023

10/10 Excellent

YiRi, Brooklyn

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023

8/10 Good

Edwin

Stayed 2 nights in Dec 2023

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Nov 2023
Response from TSH Madrid on Nov 29, 2023
Hello Karina!Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations!See you soon,The Social Hub Madrid

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was and check in went well!
Stayed 1 night in Oct 2023
Response from TSH Madrid on Oct 29, 2023
Hi Frederick, Thank you so much for the feedback! We love to hear that you were able to have such a good time with us and to feel included in our amazing community! Hope you visit us again soon, either here or in one of our other equally amazing locations ;) Until next time!The Social Hub Madrid Team

10/10 Excellent

Heidi, Antioch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
Hi Heidi, Thank you so much for the feedback! We love to hear that you were able to have such a good time with us and to feel included in our amazing community! Hope you visit us again soon, either here or in one of our other equally amazing locations ;) Until next time!The Social Hub Madrid Team

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Response from TSH Madrid on Oct 29, 2023
Hi William,Thank you so much for taking your time to leave us a review!We love that you loved us and we love you right back! It means a lot to us that you enjoyed our fun, playful design style.Hope you also had a lovely time in our beautiful city!Until next time, The Social Hub Madrid Team

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
Hi Sophie, Thank you very much for taking your time to leave us a review. We hoped you enjoyed our facilities and services and we are sorry not everything met your expectations. We hope we you give us another chance to impress you next time! Happy travels,The Social Hub Madrid Team

10/10 Excellent

CLAUDIA

Stayed 6 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
¡Hola Claudia!Muchas gracias por tu reseña. Es muy importante para nosotr@s conocer cómo es la experiencia que tienen nuestr@s huéspedes y visitantes. Nos hace muy felices leer que has tenido una buena estancia con nosotr@s. ¡Vuelve cuando quieras a visitarnos de nuevo a una de nuestra increíbles localizaciones! Hasta la próxima,The Social Hub Madrid Team

10/10 Excellent

Victor

Excellent facility, great breakfast and services
Stayed 2 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
Hi Victor, Thanks for taking your time to leave us a review! Wow, it’s great to see that you had such a great time with us and loved our facilities. Looking forward to welcome you again in one of our hotels!Happy travels,The Social Hub Madrid

6/10 Okay

Abdul

Traveled with family
Liked: Cleanliness, staff & service, amenities
Mal olor en la habitación, varias piezas rotas
Stayed 3 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
Hola Abdul, Gracias por tomarte el tiempo para escribirnos la reseña. Somos una empresa que se toma la valoración de nuestr@s huéspedes muy en serio para ayudarnos a mejorar nuestro servicio. Nos gustaría disculparnos por no haber cumplido tus expectativas. Siempre puedes enviarnos un correo electrónico al igual en el caso de que quieras compartir algún detalle más.A pesar de la situación, esperamos que lo pasaras de maravilla visitando nuestra ciudad. Buen viaje, The Social Hub Madrid

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a few nights stay!
Stayed 4 nights in Sep 2023
Response from The Social Hub Madrid on Sep 16, 2023
Hi Kerry! Thank you so much for the feedback! We love to hear that you were able to have such a good time with us! Hope you visit us again soon, either here or in one of our other equally amazing locations ;) Until next time!The Social Hub Madrid

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Fantastic hotel & really lovely staff. Only negative would be the room ( I can only speak for the one I had) was really dark and had no real natural light but not a huge issue when our exploring all day. Rooftop pool n bar are the perfect way to unwind!
Stayed 3 nights in Sep 2023
Response from TSH Madrid on Oct 29, 2023
Hi Charlie, Thanks for taking your time to leave us a review! Wow, it’s great to see that you had such a great time with us and loved our rooftop area. Looking forward to welcome you again in one of our hotels!Happy travels,The Social Hub Madrid Team

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and cute concept.
Stayed 4 nights in Aug 2023
Response from TSH Madrid on Oct 29, 2023
Hi Maria!Wow, thanks for this review! We believe that fun, cool locations are really important for the best hotel experience, so it’s great to hear that you had a great time with us and enjoyed the vibe around our hotel! Until next time! The Social Hub Madrid Team

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from The Social Hub Madrid on Sep 16, 2023
Hello there, Thank you so much for your review! It’s great to see you enjoyed our friendly atmosphere. Creating a space where all our guests feel welcome and part of this incredible community was always our main goal, so this review makes us super happy.Until next time!The Social Hub Madrid

2/10 Terrible

David

Traveled with partner
Disliked: Property conditions & facilities
I bought 2 nights for a standart double room as a 3.5 stars but it was only 2 stars , very very small , inpossible to move , no furniture at all , there is another building 3 stars , very disapointed, left after 1 night
Stayed 2 nights in Aug 2023

10/10 Excellent

Archer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay, love the social hub!
Incredible experience, perfect for solo travellers, whether business or leisure. Very friendly and accommodating staff make you feel part of a community. All the facilities one needs, and then some. Comfortable rooms. And right in the heart of Madrid. Pool was a lovely bonus. Will stay again here, and will look to visit social hubs in other cities because the experience was that enjoyable.
Stayed 4 nights in Aug 2023

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of my stay and the property itself were great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Randy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay! We got a little note from the manager upon arrival with water and snacks! It was super spacious and clean and walkable distance from everything! The swimming pool is a great plus
Stayed 3 nights in Aug 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is good, it’s very clean and the area friendly. 2 mins from royal palace.
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything and thought it was a great value
Stayed 3 nights in Aug 2023

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel!
Stayed 1 night in Jul 2023

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique theme/atmosphere, overall feeling of being welcome. Rooms themselves leave a bit to be desired as far as space is concerned. The reception was quite busy at any given time which took away an opportunity for an introduction to the property/rundown of everything on offer. The staff themselves were helpful and even went out of their to upgrade my room. Overall: Small cracks did not break my stay and I would stay again.
Stayed 2 nights in Jul 2023
Response from The Social Hub on Jul 22, 2023
Hey, Thank you very much for your review! We like to think we've created a very special kind of vibe with our lively community of students, professionals and travelers, so hearing that you enjoyed being part of the experience makes us super happy!Happy travels!The Social Hub Madrid

10/10 Excellent

Jeany, Martinez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a corky little hotel. The rooms are very basic, but clean and large. Old town is within walking distance. We loved the vibe, and especially enjoyed the pool and roof top bar after sightseeing for several hours.
Stayed 2 nights in Jul 2023
Response from The Social Hub Madrid on Jul 22, 2023
Hello there! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations! Happy travels,The Social Hub Madrid

10/10 Excellent

Gisela

Stayed 3 nights in Jul 2023
Response from The Social Hub Madrid on Jul 15, 2023
Gisela!Thank you very much for this amazing review. We couldn't be more proud of knowing that you had a great time staying with us. Our efforts have been completely rewarded by your feedback.Hope to see you soon.Happy travels,The Social Hub Madrid

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here. The name is very appropriate to the environment. Clean, quiet, friendly.
Stayed 4 nights in Jun 2023
Response from The Social Hub Madrid on Jul 15, 2023
Hi Wyatt, Thank you so much for the feedback! The Social Hub is the inclusive spot where to connect, work and have fun: we are so proud you had a great time!Hope to see you soon.The Social Hub Madrid

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay more than a hotel
As per usual, I had an amazing stay at the Social Hub Madrid. The team there is amazing and very accommodating. Their manager Patricia goes above and beyond for their guests. I wish they had a membership because I would stay only at the Social Hub, in every city I visit.
Stayed 3 nights in Jun 2023
Response from The Social Hub Madrid on Jul 22, 2023
Hi there, Thank you so much for the feedback! We love to hear that you were able to have such a good time with us and to feel included in our amazing community! Hope you visit us again soon, either here or in one of our other equally amazing locations ;) Until next time!The Social Hub Madrid

10/10 Excellent

Giovanni

Stayed 2 nights in Jun 2023
Response from The Social Hub Madrid on Jul 22, 2023
Hello there! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations! Happy travels,The Social Hub Madrid

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from The Social Hub Madrid on Jul 22, 2023
Hello there! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations! Happy travels,The Social Hub Madrid

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Much good but ugly
Location & beds outstanding! Great to have coffee & cooler in room. This was the ugliest decor & darkest room I've ever booked. Apparently they're going for the look of 70's college dorm rooms. The bathroom is entirely black, has minimal lighting & no shelf or counters toiletries. Walls are thin so you hear everything all night long. So despite great beds, we were constantly awakened. Lose the decorative pillows & bedspread which obviously don't get washed between guests.
Stayed 1 night in May 2023

6/10 Okay

Fatemeh

Traveled with family and small children
Terrible
Stayed 2 nights in May 2023

10/10 Excellent

Klara, Miami

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from The Social Hub Madrid on Jun 1, 2023
Hello Klara! Thank you very much for the review. As a young company, it is really important for us to know how guests experience our hotel. We are super happy to read that you had a good stay with us. Maybe you'll come visit us again in one of our amazing locations! Happy travels,The Social Hub Madrid

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable, breakfast excellent, staff friendly and helpful and rooftop bar outstanding
Stayed 4 nights in May 2023

10/10 Excellent

Kertu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would visit again
Very nicely decorated and comfortable hotel. The common areas are pretty, clean and cosy. Rooftop pool is very big plus and the rooftop bar as well. Staff is kind and speaks english well. Room was tidy, clean, comfortable bed and quiet (asked for a quiet room)
Stayed 3 nights in Apr 2023