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Excellent hotel and service. Very well situated with walking distance and convenient, comfortable and clean. I will definitely return and recommend it.
Loved the hotel! Very central. Walking distance to everything! I would highly recommend and will definitely stay there again when we return to Madrid!
Fiorella
Stayed 2 nights in Apr 2024
8/10 Good
Dominika
Traveled with partner
Apr 14, 2024
great location. rooms are dark which perhaps covers the shortfalls of the housekeeping. some TLC in the rooms would be great. AC worked well which was very appreciated. nice to be able to open the window/balcony as well.
We were there for five nights. We asked for a quiet room, we were given an inside room with a window about 2 feet wide no view that looked into a very small square inside courtyard. The room was quiet all right. Staff was nice, hotel was clean and breakfast buffet was great. Giving the fact that we are staying for five nights, they could have given us a nicer room.
A friend recommended this hotel to us and we were pleasantly surprised how wonderful the hotel itself was in addition it was centrally located to everything we planned to visit.
Very rude, the only óxidos say something else when you reserve. But when you get there is totally different. They said is Expidia problem and Expidia said is their problem. Really bad and very disappointed
Celso
Stayed 1 night in Nov 2023
Response from Inmaculada Salas
Guest Experience Manager
Hotel on Nov 30, 2023
Dear Celso,Thank you for taking the time to share your feedback.We are sorry to hear about your dissatisfaction with the communication regarding your reservation. It is important for us to ensure clear and accurate information is conveyed at all times. Our team is committed to providing excellent service, and we regret that we did not meet your expectations on this occasion. Please rest assured that your comments are taken seriously and are instrumental in helping us improve.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,
Nice hotel right off downtown shopping within 3 blocks of the Prado Museum. Quaint district, but modern styling. Great staff in all functions. Loved our stay.
Kevin
Stayed 3 nights in Oct 2023
6/10 Okay
Simone
Traveled with partner
Oct 25, 2023
Liked: Cleanliness, staff & service
Pictures of the property are far better than property itself
Booked Vincchi Soho for a last minute, one-night stay. Lovely hotel, beautiful interior, pretty rooms, spacious bathroom. Comfortable beds. Had a taxi waiting outside early in the morning. Close to many respected restaurants.
Hotel is placed in a great location few minutes walk from Neptune fountain , Prado museum, El Retiro park, Plaza mayor, Mercado de San Migule, and famous dining options, including casa del abuaelo and la compana!
Friendly and helpful staff. Great neighborhood close to major museums, restaurants and bars. Offered us an early check-in and a reasonably priced upgrade.
Location close to restaurants, main squares, museums, transportation and all, was excellent. Beautiful, charming and lively surroundings.
The grout between the floor and bottom wall tiles in bathroom shower may need some attention.
The hotel is nice and modern. Rooms are clean and overall in good repair and service is pretty good. Location is very central and nice, though it gets very hectic at night in the summer, with thousands of British kids partying till 6am every time.
Only issue was pretty weak AC, which with the Madrid heat wasn't ideal.
Yotam
Stayed 4 nights in Jul 2023
6/10 Okay
Maria
Traveled with family
Jun 25, 2023
Liked: Cleanliness, staff & service
The things I liked about Vincci Soho was location, friendly staff , cleanliness and nice breakfast.
What I did not like was that the room was too small and also that the hotel is in a restricted traffic zone.
Cool location. Parking was convenient. LOVED the decor and art. Delicious breakfast. Santa Ana square had great food options. You are in the heart of the adventure and all the disco people will invite you to their clubs at night.
In terms of location, it was close to the city center and the Plaza Mayor.It had a complete and very good breakfast. But the attitude of the staff upon arrival was not very pleasant and helpful. The room I had was on the 1st floor and the view was a small balcony, which probably allowed smoking there due to the large amount of cigarette smell. But in general, it was a good hotel and it is a very good option especially for someone who does not want to use a city tour bus or a car.