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Reviews of Courtyard by Marriott Madurai

4 out of 5
Courtyard by Marriott Madurai
No 168 Alagarkoil Road, Next to Circuit House, Madurai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 80 out of 115 reviews" "
Rating 8 - Good. 24 out of 115 reviews" "
Rating 6 - Okay. 6 out of 115 reviews" "
Rating 4 - Poor. 4 out of 115 reviews" "
Rating 2 - Terrible. 1 out of 115 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Shivkumar, HINSDALE

Stayed 3 nights in Apr 2024
Response from JP Menon (General Manager) on May 10, 2024
Dear Mr. Shivkumar,Thank you for reviewing us on Expedia.Warm regards,JP MenonGeneral ManagerCourtyard by Marriott MaduraiTamil Nadu, India

10/10 Excellent

Ishwaryameena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff. I’ll visit again.
Stayed 2 nights in Mar 2024
Response from JP Menon (General Manager) on Mar 26, 2024
Dear Ms. Meena,We are glad to know that you had an excellent experience at Courtyard by Marriott Madurai and enjoyed the warm hospitality by our staff! It was truly our pleasure hosting you and eagerly await your next visit!Warm regards,JP MenonGeneral ManagerCourtyard by Marriott MaduraiTamil Nadu, India

10/10 Excellent

Aswathy

Stayed 1 night in Feb 2024
Response from JP Menon (General Manager) on Mar 21, 2024
Dear Ms. Aswathy,Thank you for the fabulous rating on Expedia!Warm regards,JP MenonGeneral ManagerCourtyard by Marriott MaduraiTamil Nadu, India

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location and services
Location and infrastructure was good, service was excellent. However the restaurant Madurai Kitchen was disappointing. It was over crowded and garden chairs were used as dinner chairs.
Stayed 2 nights in Jan 2024
Response from JP Menon (General Manager) on Feb 7, 2024
Dear guest,While we are happy to know that you liked our prime location and ambience, we note with concern about your dissatisfaction with regards to our restaurant, Madurai Kitchen.We always strive to provide an exceptional experience to each of our valued guest and apologise for any inconvenience caused during your recent visit. Rest assured, we are actively addressing this concern to guarantee a more comfortable dining experience on your next visit.Warm regards,JP MenonGeneral ManagerCourtyard by Marriott MaduraiTamil Nadu, India

6/10 Okay

Gopinath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JP Menon (General Manager) on Jan 31, 2024
Dear Mr. Gopinath,We appreciate you taking the time to share your recent experience at Courtyard by Marriott Madurai with us.Our hotel team is dedicated in providing an outstanding experience, and we continuously explore innovative ways to exceed the expectations of our esteemed guests like yourself.Your feedback is extremely valuable to us as it helps us identify areas where we can enhance our guest experience.We are eager in learning if there were specific aspects of your visit that we could have improved.May I request you to share your contact details, so that we can connect with you and understand how we can further elevate your experience during your next visit.Warm regards,JP MenonGeneral ManagerCourtyard by Marriott MaduraiTamil Nadu, India

10/10 Excellent

Geetha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JP Menon (General Manager) on Dec 27, 2023
Dear guest,Thank you for visiting us recently and for giving us a fantastic rating on Expedia. We are delighted know that you had an amazing experience at our hotel.We're excited to host you again soon.Warm regards,JP MenonGeneral ManagerCourtyard by Marriott MaduraiTamil Nadu, India

10/10 Excellent

SENTHIL SUBBAIYAN

Stayed 1 night in Nov 2023
Response from JP Menon (General Manager) on Dec 23, 2023
Dear guest,Thank you for visiting us recently and for giving us a 5 star rating on Expedia. We are delighted know that you had an amazing experience at our hotel.We look forward to hosting you again soon!Warm regards,JP MenonGeneral ManagerCourtyard by Marriott MaduraiTamil Nadu, India

10/10 Excellent

EMMANUEL

Stayed 4 nights in Nov 2023
Response from JP Menon on Dec 15, 2023
Dear Mr. Emmanuel, Thank you for your valuable review. We are delighted that you had a perfect stay & dining experience at Courtyard by Marriott Madurai. We look forward to welcoming you back for another wonderful experience in the future.Regards, JP MenonGeneral Manager

10/10 Excellent

Mahadeo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing stay. Nice options to eat. Staff were very nice. Close to the Meenakshi temple
Stayed 1 night in Nov 2023
Response from JP Menon on Dec 15, 2023
Dear Mr. Mahadeo, Thank you for your valuable review. We are delighted that you had an amazing stay & dining experience at Courtyard by Marriott Madurai. We look forward to welcoming you back for another wonderful experience in the future.Regards, JP MenonGeneral Manager

10/10 Excellent

Hemanth Kumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disappointing food
Big rather impersonal. Food in restaurant cold, strange combinations
Stayed 1 night in Sep 2023

8/10 Good

Kohulan

Stayed 1 night in Aug 2023

10/10 Excellent

Pritam

Liked: Cleanliness, staff & service, property conditions & facilities
New property
Stayed 1 night in Aug 2023

10/10 Excellent

Neil, London

Traveled with family
Liked: Staff & service, amenities
Amazing food and really friendly staff. They made our stay very easy
Stayed 2 nights in Aug 2023

8/10 Good

Andrew

Stayed 2 nights in Jul 2023

10/10 Excellent

AARTIEDEBIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean. The staff here is very friendly, warm and helpfull. Nothing was to much for them. Mr. Venky and gopal at the reception. Check in was very quick. And the restaurant was great. Everybody is friendly and do there work with love and a smile. Nothing is to much. We want to thank sajana, santosh, indumati, shivakumar and every restaurant staff for excellent service. Chef ramasadhivan, youre food was deliciuos. In this hotel you get the feeling of home far away from home. Rooms are good. Breakfast is good and has everything. And dessert are yummie. This was such a nice hotel where even the cleaning personnel rahim and vanita came to ask us if the rooms were cleaned to our satisfation. Well done marriott madurai!! Keep doing youre work with love and dedication! For sure we will be staying here again if were in madurai. Thank you very much for a wonderfull stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Saumitra, Round Rock

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place with clean rooms and plenty of food options.
Stayed 1 night in Jul 2023
Response from JP Menon, General Manager on Jul 24, 2023
Dear Ms. Saumitra, Thank you for choosing Courtyard by Marriott for stay during your recent visit to Madurai. We sincerely appreciate you taking time off to post this fine review of us on Expedia. We are glad to see that you had a pleasant experience at the hotel and found the clean comfortable rooms & the delicious variety of food available at Madurai Kitchen to your liking. We thank you for the opportunity to serve you. We look forward to many more of your visits. Warm regards,

10/10 Excellent

Geeta

Stayed 1 night in Jun 2023
Response from JP Menon, General Manager on Jul 24, 2023
Dear Ms. Geeta,Thank you for visiting us recently and for giving us a 10 rating on your review. We are glad to note that you had a very pleasant experience at our hotel, located at the heart of the city.Thank you for giving us the opportunity to serve you and we look forward to your next visit.Warm regards,

10/10 Excellent

Anupam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from JP Menon, General Manager on Jul 24, 2023
Dear Mr. Anupam,Thank you for visiting us recently and for giving us a five star rating on your Expedia review. We are glad to note that you had a very pleasant experience at our hotel, located at the heart of the city.Thank you for giving us the opportunity to serve you and we look forward to your next visit.Warm regards,

10/10 Excellent

kimiyaki goutham

Liked: Staff & service, property conditions & facilities
Overall this place is awesome
Stayed 2 nights in Jun 2023
Response from JP Menon, General Manager on Jul 24, 2023
Dear Guest,Thank you for visiting us recently and for giving us a five star rating on your Expedia review. We are glad to note that you had a very pleasant experience at our hotel, located at the heart of the city.Thank you for giving us the opportunity to serve you and we look forward to your next visit.Warm regards,

10/10 Excellent

sharmaji

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in May 2023

10/10 Excellent

Harijah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff Venky and driver Madhan were excellent. They were very knowledgeable and helpful. Highly recommend staying here and requesting them to assist you during your visit!
Stayed 2 nights in Apr 2023

10/10 Excellent

Ponniah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good food prepared by Chef Selvam .we enjoyed our dinner for two nights.Chef Selvam was great in creating mouth watering dishes.We highly recommend this place for business and family travelers.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Kishor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guest service was excellent
Staff from all departments were courteous and very helpful, food was delicious and service was excellent, Monalisa, Pandiyan, Raficul and other staff members (including manager & chef) went xtra mile to provide requested dishes promptly. We hired a suv from hotel for a long distance, v r happy with mr Balasubramani’s good driving skills.
Stayed 4 nights in Feb 2023

10/10 Excellent

Dipes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean and pleasing environment. Staff are extremely helpful and attentive, particularly Rafikul and Shreya in the dining room. Their constant attention made our dining experiences most enjoyable. Reception staff are also nice beyond expectations.
Stayed 2 nights in Feb 2023

10/10 Excellent

J

Stayed 1 night in Jan 2023

10/10 Excellent

Ravi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
My room was neat, breakfast was good. Elegant place for Elite customers who seek a luxury staying experience. Staff was good, Chef Rama was interactive during my breakfast. Only downside is that I requested for a late check-out due to my itinerary timings but was denied giving the reason that the room is going to be occupied immediately after my departure which I'm not sure how true it is since they got plenty of rooms that they could've offered one of them to the next customer.
Stayed 2 nights in Jan 2023

10/10 Excellent

Carl, Wichita

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment and very helpful staff.
Stayed 1 night in Jan 2023

10/10 Excellent

Iyaz

Stayed 1 night in Jan 2023

8/10 Good

Iyaz

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was excellent and service was great. A bit disappointed by bathroom as water from shower was leaking into the toilet whenever we took shower. The food was excellent and people who served were awesome especially Shreya, Siddiq and Sachin. They took real good care of us. Front desk went out of the way to decorate the groom/bride room. Thank you.
Stayed 3 nights in Jan 2023

10/10 Excellent

Mahesh

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 3 night stay - wish it was longer !!
Right from arrival & check in through to check out this hotel would be one of my favourites across the world. Super friendly, extremely efficient with "a nothing is too much trouble" attitude by each & every staff member. Excellent selection of dishes in the restaurant and very attentive wait staff.
Stayed 3 nights in Jan 2023

8/10 Good

mrugashri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay

10/10 Excellent

sreeram

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
All the hotel staff, including the front desk and managers, were amiable and offered excellent service. The buffet spread for breakfast, lunch, and dinner was amazing.
Stayed 3 nights in Dec 2022

10/10 Excellent

John

10/10 Excellent

Arun Karthik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was perfect!!!

10/10 Excellent

Jeyaseelan

Stayed 1 night in Nov 2022

10/10 Excellent

dhruv

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
The best customer service i have experienced. The entire teal from front dest to the restaurant staff to the GM were amazing . Thanks mr menon for your hospitality and Sherrya and Satya for your exceptional service
Stayed 1 night in Oct 2022
Response from JP Menon, General Manager on Dec 8, 2022
Dear Mr Dhruv, Thank you for this fine review of us on Expedia. We are glad to see that you enjoyed your stay with us. We note with much pride that Shreya & Satya were instrumental in making your visit memorable. Thank you for the kind compliments and the same has been passed on to the team. your positive comments will certainly inspire us to go above and beyond delivering great guest experiences. Thank you again for recommending us highly to fellow travelers on Expedia. Warm regards,

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful
Probably my best stay in Madurai after many years of visiting the city. Cannot fault the excellent and caring service and environment.
Stayed 1 night in Sep 2022

8/10 Good

ABHAI

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was not well maintained in one of the rooms
Stayed 1 night in Sep 2022
Response from JP Menon, General Manager on Sep 27, 2022
Dear Mr Abhai, Thank you for sharing your recent experience with us. We have made a serious note of your observations on showers and please be assured that we’ll take the necessary remedial measures to resolve the same. Thank you for the opportunity to serve you. We hope to remain your preferred hotel whenever travel brings you to Madurai. Warm Regards,

6/10 Okay

Gyan

Stayed 1 night in Aug 2022
Response from JP Menon, General Manager on Aug 18, 2022
Dear Mr Prakash, Thank you for sharing your recent experience with us. We note with much concern that your experience with us has been less than satisfactory. Kindly accept our sincere apologies. Please allow us to reach out to you as per your convenience to understand your concerns in details and please be assured that immediate action will be taken to resolve the same. I hope that this will not mar your impression of us. Please allow us to welcome you back once again and deliver the true Marriott experience. Looking forward to your next visit. Warm regards,

10/10 Excellent

Rani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained. Friendly staff.
Stayed 1 night in Aug 2022

8/10 Good

Sathish

Stayed 1 night in Jul 2022

10/10 Excellent

Annapoorni

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great options for food. It tasted delicious. Chef Selvan was very helpful. He ensured we tried the local cuisine. I will rate 5/5 for f&b. Ameer from front desk was also very helpful. He was polite and knowledgeable. Overall I felt the the hotel was clean,staff was courteous and food was delicious. Highly recommend this hotel.
Stayed 2 nights in Jul 2022
Response from JP Menon, General Manager on Jul 23, 2022
Dear Ms Annapoorni, Thank you for the fantastic review of us on Expedia. We are excited to see that you loved the upkeep of the property, delicious food at Madurai Kitchen and above all, the warm & thoughtful service. We note with much pride that chef Selvan & Amir from front office were successful in making your visit memorable. Thank you for the kind compliments and the same has been passed on to them. We thank you again for recommending highly of us to fellow travelers on Expedia. We look forward to many more opportunities to serve you. Warm regards,

10/10 Excellent

Kierrtana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality as expecte
Stayed 1 night in Jul 2022
Response from JP Menon, General Manager on Jul 23, 2022
Dear Ms. Kierrtana, We appreciate you taking time off to post this fine review of us on Expedia. It was a pleasure hosting you! We are glad to see that you enjoyed your stay with us. As you rightly mentioned, we hold guest experience & quality service above everything else at Courtyard by Marriott Madurai. Thank you for recommending us highly to fellow travelers on Expedia. We look forward to your future visits. Warm regards,

4/10 Poor

Rajasekaran

Disliked: Property conditions & facilities
The food quality and standard not upto the mark of star hotel .
Stayed 2 nights in May 2022
Response from JP Menon, General Manager on May 21, 2022
Dear Mr Rajasekaran, Thank you for taking the time to share your feedback. I am concerned that your experience during your stay had been less than satisfactory. Please accept my sincere apologies for the inconvenience caused. Kindly allow us to understand your concerns in more detail, may I request you to share your contact details, so that we can call you and resolve the concerns. I sincerely hope that you will not let this mar your impression about Courtyard by Marriott, Madurai and please do give us another opportunity to welcome you back and deliver the true Marriott experience. Warm regards,

8/10 Good

Manish

Stayed 1 night in Apr 2022
Response from JP Menon, General Manager on May 21, 2022
Dear Mr. Manish, Thank you for choosing Courtyard by Marriott for your stay in Madurai. We appreciate you for taking time off your busy schedule to post this fine review of us on Expedia. We are glad to see that you enjoyed your stay with us. We hope to see you at our hotel whenever travel brings you back to Madurai and assure you of our best services and personal attention at all times. Warm regards,

10/10 Excellent

pranav

Stayed 1 night in Apr 2022
Response from JP Menon, General Manager on May 21, 2022
Dear Mr. Pranav, Thank you for choosing Courtyard by Marriott for your stay in Madurai. We appreciate you for taking time off your busy schedule to post this fine review of us on Expedia. We are glad to see that you enjoyed your stay with us. We hope to see you at our hotel whenever travel brings you back to Madurai and assure you of our best services and personal attention at all times. Warm regards

10/10 Excellent

Reg, Oakville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Speedy and professional check in. Dining room staff very accommodating to meet our individual food preferences, this was greatly appreciated.
Stayed 1 night in Apr 2022
Response from JP Menon, General Manager on Apr 13, 2022
Dear Guest, Thank you for choosing Courtyard by Marriott for your stay during your recent trip to Madurai. We sincerely appreciate you taking time off to post this fantastic review of us on Expedia. We are glad to see that you loved the quick & warm service and enjoyed your experience at Madurai Kitchen. Thank you for your kind compliments which will further motivate the team to strive for continued excellence in all that they do to delight our guests. We hope to see you at our hotel whenever travel brings you back to Madurai and assure you of our best services and personal attention at all times. Warm regards,