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Reviews of Hotel Lotus

3 out of 5
Hotel Lotus
Nathan Square 96, West Perumal Maistry Street, Madurai, Tamil Nadu

Reviews

5.8
Rating 10 - Excellent. 0 out of 18 reviews" "
Rating 8 - Good. 6 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 5 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

6.8/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Senthilkumar

Stayed 1 night in Jan 2024

6/10 Okay

R

Disliked: Staff & service, property conditions & facilities, room comfort
Fulfilled our needs... eventually
The hotel was OK and fulfilled our needs, eventually. The front desk staff were very slow and disorganized. We had to ask them for things 2 or 3 times before they responded to us. And our Landry was lost for several hours before they returned it to us.
Stayed 2 nights in Jan 2024

6/10 Okay

MUNIARAJ

Traveled with family
Liked: Cleanliness, property conditions & facilities
Pleasent Stay Hotel
Amazing Staying
Stayed 3 nights in Jan 2024

4/10 Poor

Chakrapani

Liked: Cleanliness
Stayed 2 nights in Sep 2023

6/10 Okay

SHALINI

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very slow check in. We had to wait in the lobby for over 30mins.
Stayed 2 nights in Jul 2023

4/10 Poor

LALIT

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
IT WAS NOT GOOD TO STAY. ROOMS ARE VERY NARROW IN SIZE. AND WE PAID FOR 3 PERSON FOR BOOKING ,BUT GIVEN OUR FULL EFFORTS TO UNDERSTND THE HOTEL STAFF.
Stayed 1 night in Dec 2022

8/10 Good

anupama

Stayed 1 night in Jun 2022

4/10 Poor

keshav krishna

Traveled with family
Disliked: Property conditions & facilities, room comfort
Bad expereince!!!
Location was hopeless... small roads and highly congested... no food facility in house...parking to be done far away.Charges exorbitant for the facility
Stayed 1 night in May 2022

4/10 Poor

Jayanthini

Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Enjoyed staying at the Lotus hotel! Decent hotel at a decent price. Good location for walking around in the area near the Meenakshi Amman Temple. Area was not to noisy. Comfortable beds and room was nice and clean. AC and ceiling fan both worked. For some guests it could be helpful to know that there was no toilet paper or towels in the room, so bring your own. We did not request such because we already had our own so can't tell whether the staff will provide it or not, but they were welcoming and helpful. Can recommend staying at this hotel.
Stayed 2 nights in Apr 2019
Response from Hospitality Yours WAHITH s.k, Operation Manager, + on Jun 22, 2019
Dear Guest, Greetings from Hotel Lotus!!! Thank you for choosing to stay with us and taking time out to post your feedback , On the onset please accept my sincere apologies for the inconvenience you have experienced. We take great pride in ensuring our guest’s satisfaction Unfortunately, we did not meet your expectations in terms of your overall experience with us ,hence I request you to consider these as an aberration and not reflective of our usual standards. I have addressed the concerns and shared your feedback with the relevant teams. We are taking necessary corrective measures to ensure that instances of similar nature do not get repeated with any other guest. Once again, please accept my sincere apologies ,We would like to regain your trust and we hope you will allow us an opportunity to host you brilliantly. Thanking you once again we remain,

8/10 Good

Enlund

Liked: Staff & service
Great location
Nice Hotel on walking distance from the main temple. Good Indian breakfast was provided in the nearby restaurant.
Stayed 2 nights in Feb 2019
Response from wahith on Feb 13, 2019
Dear Guest, Greetings from Lotus Hotel!!! We are so pleased to hear that you had an enjoyable stay with us in our Property. We are very grateful for your gracious appreciation for the immaculate service of our staff who made your stay a memorable one. Your encouraging words mean a lot to us and we will share the same with our team. Expecting more and more …… visits to our Property in all your future plans to Madurai. Thanking you once again we remain, Hospitality Yours WAHITH s.k, Operation Manager, Hotel Lotus.

2/10 Terrible

Pragya, BANGALORE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel!
Fan operates through a remote which the hotel staff will not give you. Every time you want to increase or decrease the speed of fan, you have to call them. The hotel doesn't have a restaurant and gives a coupon for breakfast in a nearby restaurant. The restaurant was dingy and unhygienic. Hotel staff said that you can order food from room and they will get the food, however there was no menu card to order from. There is hardly any space in room, to my shock the sink was outside the toilet, not sure what made them think that people using toilet would not wash hands. They gave one soap for a room which was booked for three pax. I had to ask for toilet roll as it was not provided. Room was complete opposite of what was shown in pictures. The entrance of hotel is from narrow lane, our car couldn't wait for a minute as it lead to a heavy jam.
Stayed 1 night in May 2018
Response from operation manager on Jun 14, 2018
Dear Guest, Greetings from Hotel Lotus!!! Thank you for choosing to stay with us and taking time out to post your feedback , On the onset please accept my sincere apologies for the inconvenience you have experienced. We take great pride in ensuring our guest’s satisfaction Unfortunately, we did not meet your expectations in terms of your overall experience with us ,hence I request you to consider these as an aberration and not reflective of our usual standards. I have addressed the concerns and shared your feedback with the relevant teams. We are taking necessary corrective measures to ensure that instances of similar nature do not get repeated with any other guest. Once again, please accept my sincere apologies ,We would like to regain your trust and we hope you will allow us an opportunity to host you brilliantly. Thanking you once again we remain, Hospitality Yours WAHITH s.k, Operation Manager, Hotel Lotus.

4/10 Poor

Liz

Not recommended
Not recommended. Small room with very small bath that don't allow a shower. The staff was cleaning the coridor at midnight making alot of noize. Asking them to stop and calling the reception didn't help. The walls are too thin and they finished iur area at 1am!!! The rode to the hotel is not paved so the rain maked it muddy.
Stayed 1 night in Jan 2018

8/10 Good

SENTHIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE STAY@LTUS
its really very good..But they should provide breakfast for kids coming along with parent.
Stayed 1 night in Jan 2018

8/10 Good

Gobinathan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but needs further improvement.
No breakfast within the hotel. Coupons issued to take breakfast @ a hotel nearby, n hence inconvenience caused.
Stayed 2 nights in Dec 2017
Response from Karthikn S on Dec 12, 2017
Regret the inconvenience. We will look into your concerns and take immediate action. Thank you sir

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
average
best location. near tourist points. room is average.
Response from operation manager on Jun 12, 2018
complient Dear Guest, Greetings from Hotel Lotus!!! Thank you for choosing to stay with us and taking time out to post your feedback , On the onset please accept my sincere apologies for the inconvenience you have experienced. We take great pride in ensuring our guest’s satisfaction Unfortunately, we did not meet your expectations in terms of your overall experience with us ,hence I request you to consider these as an aberration and not reflective of our usual standards. I have addressed the concerns and shared your feedback with the relevant teams. We are taking necessary corrective measures to ensure that instances of similar nature do not get repeated with any other guest. Once again, please accept my sincere apologies ,We would like to regain your trust and we hope you will allow us an opportunity to host you brilliantly. Thanking you once again we remain, Hospitality Yours WAHITH s.k, Operation Manager, Hotel Lotus.

6/10 Okay

Leo

Liked: Property conditions & facilities
A good location - walking distance - good restaurants nearby
Stayed 3 nights in Jan 2018