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Reviews of Riviera Suites Melaka

3.5 out of 5
Riviera Suites Melaka
G-Lobby B, Riviera Pulau Melaka, Jalan Baiduri 1, Malacca City, Malacca

Reviews

8.4

Very Good

Rating 10 - Excellent. 12 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 5 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 1 out of 24 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

YEW CHEONG

Liked: Staff & service, property conditions & facilities, room comfort
Average condition of stay in
Staffs were polite and helpul. Breakfast selection very limited. No aircon along corridor, so will be a little bit warm. Furnitures are old, sofa cushion with a lot of stains. However, the room aircon is very quiet.
Stayed 1 night in Dec 2023
Response from The Management- Riviera Suites Melaka on May 21, 2024
Dear Yew Cheong,Thank you for your compliments on the staff friendliness and we are delighted to share this to our team. For the breakfast selection, we have done the upgraded since early of March 2024. There is a drastic improve on the varieties and the food quality for the breakfast. For the corridor as the hotel design is using the retro concept of the building 1970-an with the open air corridor which affected by the weather of the day. We thank you for your comments on the cushion stain and we had started on the cushion deep cleaning project since then and it will be our continues housekeeping project to ensure our room quality is always at the tip top condition. Once again, thank you for your review and we would be glad to have you stay with us in the near future to see our improvement.Regards,

10/10 Excellent

Fairuzaman

Stayed 1 night in Dec 2022
Response from The Management- Riviera Suites Melaka on May 21, 2024
Dear Fairuzaman,Thank for your execellent review. Looking forward to welcoming you back again in the future. Regards,

6/10 Okay

Mohtar

Traveled with family
No proper uniform to identify the staff working there.and the breakfast for the restaurant is not much variety and improper decoration 😭😭😭
Stayed 2 nights in Sep 2022
Response from The Management- Riviera Suites Melaka on May 21, 2024
Dear Mohtar,Based on your comments, the management has started on the uniform since then. For the breakfast, we have upgraded and done improvement with the selection and varieties recently. We hope to welcome you back again in the near future to experience our improvement. Regards

6/10 Okay

Kamlesh

Liked: Cleanliness, staff & service, amenities
Not much to do. It was too quite. The hotel does not provide breakfast and the shop opens after 11am. You will have to order breakfast via grab. I booked for two days and left after my first day.
Stayed 2 nights in Apr 2022
Response from The Management- Riviera Suites Melaka on May 21, 2024
Dear Kamlesh,Thank you for your review. For your info, the hotel do start to serve breakfast to the guests based on option since 2023. We understand on the request of our guests and the management has decided to start serving breakfast based on guests option since then. Thank you for staying with us and we do hope you can come over to experience the different in the near future.Regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious space
Stayed 1 night in Dec 2019

8/10 Good

WL

Traveled with partner
Liked: Staff & service, amenities
Convi for parking. Lots of parking lots. Corridor very warm and a bits noisy at corridor.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Cosy room and bathroom balcony feature. Nothing more abd it's quite far away from city good for lightsleeper
Stayed 2 nights in Jun 2019

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable & Quiet
Stayed 1 night in Jan 2019

10/10 Excellent

MAHENDARAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, quiet, classic, great forbkids
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have a very polite and helpful front desk . I like the girl smile.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Ida, Ipoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room with balcony, nice deco, niceeeee room! Amazing view of Malacca town from your room balcony. Swimming pool at level 3 but not for kids. Breakfast mee kari so SEDAP. Definitely will come back!
Stayed 1 night in Nov 2018

10/10 Excellent

Nurul, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel..very spacious room..hotel is clean..nice decoration at the lobby..overall im very satisfied with my staying here..but hotel need to improve their breakfast by adding more choices of food and add more table..will come to stay here again..
Stayed 1 night in Nov 2018

10/10 Excellent

Farah, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, room very big, comfort and clean..good environment..nice pool..hope to be there again
Stayed 1 night in Nov 2018

10/10 Excellent

Tiar, Johor bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like coming back to stay again
A very pleasant stay. You would want to stay longer.
Stayed 1 night in Sep 2018
Response from The Riviera Team on Sep 15, 2018
Thank you for the high review. Hope to see you again on your next stay with us.

10/10 Excellent

Rafidah, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The design and decoration are spectacular
Couldn't say much about the location because Malacca is developing and building constructions are everywhere. The hotel can improve on; putting the contact list next to the phone, make hair dryer and ironing facilities available for every room (not upon request) & make laundry bag available. The restaurant is small but the staffs are rapidly restore the fast-finishing foods and keep up with number of people who wants to have their breakfast.
Stayed 1 night in Sep 2018
Response from The Riviera Suites Team on Sep 15, 2018
Dear Rafidah, Your review is important to us. Thank you.

2/10 Terrible

Martin, KL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One of the worse coz nothing open at this hotel area which is still okay for a new hotel but the nightmare awaits once you have your room keys. The bathroom showers a very dirty water and the towel is horrible. Failure to their bed too as it’s very dusty and insects on their bedsheets Floor hasn’t been cleaned since the room starts doing business Nothing seems to be fine for me as I can’t even ask for an extra quilt. I’ll never come back here again Horrible experience Expedia,you made a wrong decision to give them a high rating
Stayed 1 night in Sep 2018
Response from The Riviera Suites Team on Oct 25, 2018
Dear Martin, We apologize for your uneasiness. We will look into this as every single room undergo QC check before opening up for sale. We emphasis on pleasant stay for our guest and definitely not putting our guest at the loosing end. And above all, we are more than happy to accommodate for room exchange or upgrade and even free stay to make up for complaints like yours. Warmest Regards, The Riviera Suites Team

8/10 Good

Daylan, Kulai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast not good at all..pls change ro other menu..
Stayed 2 nights in Sep 2018
Response from The Riviera Suites Team on Oct 19, 2018
Dear Guest, Thank you for taking time to review. The cafe is NOT part of the hotel entity. However, we will convey your views to the cafe owner. Warmest Regards, The Riviera Suites Team

10/10 Excellent

Rosilawati

Stayed 1 night in Feb 2024
Response from The Management- Riviera Suites Melaka on May 21, 2024
Dear Rosilawati,Thank you for your excellent review. Looking forward to welcome you back in the near future.Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat bagus, luas dan bersih
Stayed 1 night in Dec 2018

10/10 Excellent

Rose, JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice n cozy place..just the pool only for adult...if have kids pool would be very good...but overall worth to stay
Stayed 1 night in Sep 2018
Response from The Riviera Suites Team on Oct 19, 2018
Dear Guest, Thank you for taking time to review. Glad you had a pleasant stay with us and look forward your next stay. Warmest Regards, The Riviera Suites Team