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Reviews of VIK Gran Hotel Costa del Sol

4 out of 5
VIK Gran Hotel Costa del Sol
La Cala de Mijas, Mijas Costa, Mijas, Malaga

Reviews

7.4

Good

Rating 10 - Excellent. 164 out of 765 reviews" "
Rating 8 - Good. 325 out of 765 reviews" "
Rating 6 - Okay. 174 out of 765 reviews" "
Rating 4 - Poor. 65 out of 765 reviews" "
Rating 2 - Terrible. 37 out of 765 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

james

Great for walking.
Stayed 3 nights in May 2024

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracey, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great find! So close to the beach and boardwalk. Spacious room. Great breakfast buffet.
Stayed 6 nights in Mar 2024
Response from Vik Gran Hotel Costa del Sol on Apr 16, 2024
Dear Tracey, thank you for taking your time to rate us. We hope you enjoyed your stay with us and that you return soon.Regards

10/10 Excellent

Tracey, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and clean rooms with an amazing view of the beach from the balcony. Friendly staff. Great buffet breakfast. Parking was an additional fee but convenient.
Stayed 1 night in Mar 2024
Response from Vik Gran Hotel Costa del Sol on Apr 16, 2024
Dear Tracey, thank you for taking your time to rate us. We hope you enjoyed your stay with us and that you return soon.Regards

8/10 Good

Terry

Traveled with group
Great value for the golf boys trip.
Stayed 4 nights in Mar 2024
Response from Vik Gran Hotel Costa del Sol on Apr 16, 2024
Dear Terry, thank you for taking your time to rate us. We hope you enjoyed your stay with us and that you return soon.Regards

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Our room overlooked the pool and it was nearer to the seaside of the hotel. A perfect room with a balcony to sit and enjoy the afternoon sun. It was clean and had all the extras you would expect from a 4* hotel. The beds were comfortable apart from the pillows which could have been softer. The staff were friendly and incredibly efficient during meal times. There are a few negative comments here about the food but we really enjoyed the breakfast and the evening meals were fine, not excellent, but we couldn’t really complain as there was plenty of choice. The food wasn’t warm enough but a microwave was available. The location could not have been more perfect; right on the beach and walking distance to buses to Marbella and Fuengirola and the maritime walkway.
Stayed 6 nights in Feb 2024
Response from Vik Gran Hotel Costa del Sol on Feb 27, 2024
Dear Dorothy. Thank you very much for taking your time to rate us. We hope you enjoied your stay with us. Hope to see you soon.

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room overlooked the sea and the view was lovely. It was basic and all a bit run down. The breakfast on the first day wasn't particularly nice so we didn't go the 2nd day. On the 3rd morning there was a function the night before and there were lots of people there. The breakfast was much nicer that day!!!! We asked to check out an hour later (we would pay) but were told no our room was booked up. The hotel didn't seem that busy as everyone had left from the function and it was the middle of January. I was disappointed at that. However we were able to leave our bags in the luggage room for 4 hours.
Stayed 3 nights in Jan 2024
Response from Vik Gran Hotel Costa del Sol on Feb 8, 2024
Dear Tracey, first of all, thank you for taking your time to rate us. We hope you enjoyed your stay and that you return soon. We take note of your comments to continue improving. We are sorry that you were not able to extend your stay. Regards.

6/10 Okay

Gareth

Traveled with family
Liked: Cleanliness, amenities
We booked dinner bed and breakfast..... breakfast lovely but dinner each evening was disappointing......the head receptionist was most unhelpful when we brought it to his attention......we tried to cancel our evening meal but he told us we couldn't get a refund for the rest of our stay.....we booked and paid for12 nights and after 3 nights we did not want to eat there...he said it was our loss. He was very rude and unhelpful..all the other staff were lovely. The hotel is very good but we wouldn't book dinner there again.
Stayed 12 nights in Jan 2024
Response from Vik Gran Hotel Costa del Sol on Feb 8, 2024
Dear Gareth, first of all, thank you for taking your time to rate us. We hope you enjoyed your stay and that you return soon. We take note of your comments to continue improving. Regards.

10/10 Excellent

Verified traveler

great for off season calye
good value, clean, efficient and friendly staff
Stayed 10 nights in Jan 2024
Response from Vik Gran Hotel Costa del Sol on Feb 8, 2024
Dear guest, first of all, thank you for taking your time to rate us. We hope you enjoyed your stay and that you return soon. We take note of your comments to continue improving. Regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Vik Gran Hotel Costa del Sol on Jan 7, 2024
Estimado John,gracias por tomar su tiempo en valorarnos.Esperamos que haya disfrutado de su estancia y que vuelva pronto.Un saludo,Vik Gran Hotel Costa del Sol

10/10 Excellent

Shenyne

Liked: Cleanliness, property conditions & facilities, room comfort
Our review for our stay
It was amazing all they have to do is work on service and food
Stayed 3 nights in Nov 2023
Response from Vik Gran Hotel Costa del Sol on Dec 3, 2023
Estimado Shenyne, gracias por tomar su tiempo en valorarnos. Esperamos que haya disfrutado de su estancia y que vuelva pronto. Un saludo

6/10 Okay

Mickey

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Won’t be twice
Clean but the walls are too thin Very uncomfortable bed
Stayed 9 nights in Nov 2023
Response from Vik Gran Hotel Costa del Sol on Nov 26, 2023
Dear Mickey, thank you very much for taking your time to rate us. We hope you enjoyed your stay and that you visit us again soon. We take note of your comments to continue improving.Regards, Vik Gran Hotel Costa del Sol

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , very much enjoyed
Great location with excellent staff to assist for anything you need
Stayed 10 nights in Oct 2023
Response from Vik Gran Hotel Costa del Sol on Nov 26, 2023
Dear Alan, thank you very much for taking your time to rate us. We hope you enjoyed your stay and that you visit us again soon. We take note of your comments to continue improving.Regards, Vik Gran Hotel Costa del Sol

10/10 Excellent

Elaine

Stayed 1 night in Oct 2023
Response from VIK Gran Hotel Costa del Sol on Nov 21, 2023
Dear Elaine,On one hand, we would like to thank you for your time and for your rating.On the other hand, we are glad that you enjoyed your stay with us.We hope to see you again soon.Sincerely,

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is in a prime location which is great. However, it is not the required standard of a 4* hotel at all! The rooms are spacious and clean, the cleaning staff are great - very frustrating there was no use of an iron or ironing board which is essential to most guests. The only one buffet dining room is dark and depressing, no natural light. Fortunately, our room was pool facing which I requested after reading reviews of the smelly riverside on the rear of the property. The worst problem of all is the pool sun beds area which consist of part concrete and 3 main areas of grass, which were like swamps in some parts and muddy everywhere else!! This is because at night they hose down all the sun beds in there positions on the grass and as you can imagine the grass gets sopping wet and muddier and muddier - hence you need to wash your muddy feet before entering the pool - completely unacceptable!!!! We have been to many, many hotels with grass areas and never experienced this before. This hotel has a ‘captive audience’ in La Cala and should invest in concreting the whole area around the pool, the grass areas do not enhance the space, in fact the opposite when it is always a muddy mess and then expect their guests to just put up with it. The low rating reviews will continue to substantiate these ‘below par’ experiences from their guests.
Stayed 7 nights in Oct 2023
Response from r on Oct 23, 2023
Thank you for your "points" . We will make changes in the Pool area this winter !

10/10 Excellent

Weston

Stayed 1 night in Oct 2023
Response from VIK Gran Hotel Costa del Sol on Nov 21, 2023
Dear Weston, we would like to thank you for your time and for rating us.Furthermore, we are glad that you enjoyed your stay with us.We hope to see you again soon.Kind regards,

8/10 Good

Siobhan

Stayed 14 nights in Sep 2023
Response from Vik Gran Hotel Costa del Sol on Nov 26, 2023
Dear Siobhan, thank you very much for taking your time to rate us. We hope you enjoyed your stay and that you visit us again soon. We take note of your comments to continue improving.Regards, Vik Gran Hotel Costa del Sol

4/10 Poor

H

Liked: Cleanliness, property conditions & facilities, room comfort
Standard has slipped
Have been many times to this hotel but this time found standards have slipped. Reception male staff were in my opinion arrogant as I wished to change room. The hot food in diningroom was Luke warm to the point of being cold at 7.00 when dining doors opened. We heard others complaining about this too. Variety of food too has slipped
Stayed 6 nights in Sep 2023
Response from r on Oct 23, 2023
We are verry sorry about your experience .

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from r on Oct 23, 2023
THANK YOU SO MUCH !!!ALWAYS WELCOME !!

10/10 Excellent

Claire Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, brilliant staff & wonderful location on the beach.
Stayed 4 nights in Sep 2023
Response from R on Oct 23, 2023
Thank You SO MUCH !!ALWAYS WELCOME !

4/10 Poor

Barry, Atlanta

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from r on Oct 23, 2023
We do not have any opinion !?

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2023
Response from VIK Costa del Sol on Sep 28, 2023
Thanks! Hope to see you again

8/10 Good

Karen

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from VIK Gran Hotel Costa del Sol on Sep 19, 2023
Dear Karen, we appreciate your rating.We hope to see you soon.Sincerely,

8/10 Good

Lorraine

Liked: Property conditions & facilities, room comfort
Pleasant enough stay. Would return.
We had 2 separate stays. One in premium room and one in comfort room. Premium Room was high floor and excellent view over pool and sea. Comfort room was still as comfortable but looked like it needed a paint and also smelled slightly of smoke. Low floor with a rubbish view. We went room only both times as we had read bad reviews about the food in the dining room. Ate once at pool bar and ordered a burger which had a really soggy bottom so didn’t eat there again. Pool bar has fresh water available to everyone for free which was good. Could do with more staff on reception, only ever seemed to be one person and sometimes a long wait to speak to someone, especially at check in times. Pool does not have a deep end and is shallow but that suited us as we just wanted to cool down in it and not swim. Close walk to lots of bars and restaurants and right on the beach.
Stayed 1 night in Aug 2023
Response from VIK Gran Hotel Costa del Sol on Sep 19, 2023
Dear Lorraine,Thank you very much for taking your time to comment.We take note of your comments and we will pass it on to the corresponding departments to keep improving.Please note that comfort rooms are on lower floors, and the premium rooms are on the upper floors with better views, hence the difference in price.We are glad that you enjoyed the location of the hotel.Sincerely,

8/10 Good

Elen

Stayed 1 night in Aug 2023
Response from VIK Gran Hotel Costa del Sol on Sep 19, 2023
Dear Elen, thank you very much for your time and rating.We are glad that you enjoyed your stay with us.We hope to see you soon.Sincerely,

10/10 Excellent

Rebeca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel offers great value for money, especially when you chose all inclusive. Beach literally in front of the hotel, great comfy beds, great air conditioning, good choice of food and overall very good service. The only thing that let the hotel down a bit is the animation, the acts could be improved but as we didn't have small children to entertain, this didn't affect us too much.
Stayed 7 nights in Aug 2023
Response from VIK Gran Hotel Costa del Sol on Aug 22, 2023
Dear Rebecca, we appreciate your time and comments.We take note in order to improve.On the other hand, we are glad that you enjoyed your stay with us and we hope to see you again soon.Sincerely,

10/10 Excellent

Anne

Stayed 1 night in Jul 2023
Response from VIK Gran Hotel Costa del Sol on Aug 22, 2023
Dear guest, we appreciate your time to rate us.We are glad that you enjoyed your stay with us and we hope to see you again soon.Sincerely,

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in ideal location.
My wife and had a 4-night stay in the beachside location. Service was very good, room was excellent and clean (although we struggled to find the optimum setting of the air con.) Good selection of food at breakfast time in the restaurant. We managed to find sunbeds around the pool despite being peak time. The only minor disappointment was intermittent WiFi connection in our room which also affected some TV channels. This didn’t significantly affect an enjoyable stay.
Stayed 4 nights in Jul 2023
Response from VIK Gran Hotel Costa del Sol on Jul 17, 2023
Dear Brian. Thank you very much for your time and your comments.On the one hand, apologize for the inconvenience caused.On the other hand, we are deeply glad that you enjoyed our beachfront location and your stay with us.We hope to see you soon.Sincerely,

8/10 Good

Alix

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2023
Response from VIK Gran Hotel Costa del Sol on Jul 17, 2023
Dear Alix. Thank you very much for taking the time to rate us.We are deeply glad that you enjoyed your stay with us.We hope to see you soon.Sincerely,

8/10 Good

Joan

Liked: Cleanliness
Stayed 7 nights in Jun 2023
Response from VIK Gran Hotel Costa del Sol on Jul 17, 2023
Dear Joan. Thank you very much for taking the time to rate us.We are very happy that you enjoyed your stay with us.We hope to see you soon.Sincerely,

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service
Room was good, breakfast good, evening meal not so good. Bar is like a canteen with no atmosphere, too bright!
Stayed 9 nights in Jun 2023
Response from VIK Gran Hotel Costa del Sol on Jul 17, 2023
Dear Christine. Thank you very much for taking the time to rate us.On the one hand, apologize if dinner was not to your liking.On the other hand, we are deeply glad that you enjoyed the room and your stay with us.We hope to see you soon.Sincerely,

8/10 Good

John

Stayed 10 nights in Jun 2023
Response from VIK Gran Hotel Costa del Sol on Jun 15, 2023
Dear John, thank you very much for rating us.We are glad that you enjoyed your stay with us.We hope to see you again soon.Sincerely,

10/10 Excellent

Raymond

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room 525 excellent views.Near all restaurants. Boardwalk. Next to beach. Superb location. La Cala is wonderful. Highly recommended.
Stayed 11 nights in May 2023
Response from VIK Gran Hotel Costa del Sol on May 23, 2023
Dear Raymond, we thank you for taking the time to rate us and for your positive comments.We are happy that you liked your room and its views. We are also glad that you liked the unbeatable location of our hotel on the beachfront.We hope to see you again soon.Sincerely,

2/10 Terrible

Amir

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience. They lure you in with low price but it’s not worth it. Rooms are dirty, service is horrible.
Response from Vik Gran Hotel Costa del Sol on May 16, 2023
Dear Amir, thank you very much for taking your time to rate us. We are so sorry about yoyu experience and we would like how to improve our service, we take note about you comments and we will improve for next time.Sincerely,

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, spotlessly clean. Centrally located in La Cala. Staff all very friendly & attentive. Room had everything you need.
Stayed 4 nights in May 2023
Response from VIK Gran Hotel Costa del Sol on May 13, 2023
Dear Claire, we thank you for your positive words and comments.We are very happy that you enjoyed our location and our rooms.Furthermore, we are pleased that you have been able to verify the professionalism and kindness of the entire team.We send you a big greeting and we hope to see you again soon.Sincerely,

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Love this hotel excellent position lovely staff amazing buffet will be back soon
Stayed 2 nights in Apr 2023
Response from VIK Gran Hotel Costa del Sol on May 10, 2023
Dear Janis, we appreciate your good comments and we will pass them on to the rest of the departments.We are glad that you enjoyed your stay.We hope to see you again soon.Sincerely,

10/10 Excellent

Sheila

Stayed 1 night in Apr 2023
Response from VIK Gran Hotel Costa del Sol on May 10, 2023
Dear Sheila, thank you for taking the time to rate us.We are glad that you enjoyed your stay.We hope to see you again soon.Sincerely,

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel staff friendly and helpful. Hotel was very clean
Stayed 7 nights in Mar 2023
Response from VIK Gran Hotel Costa del Sol on Mar 28, 2023
Dear Brenda, thank you very much for your positive comments. We also thank you for remembering the hotel staff.We hope to see you again soon.Sincerely,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Mar 2023
Response from VIK Gran Hotel Costa del Sol on Apr 8, 2023
Dear Stuart, thank you very much for your rate.We are extremely glad that you enjoyed your stay with us. We hope to see you again.Sincerely,

8/10 Good

Gena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vik Gran Hotel - La Cala
Really great hotel and with a great location, would definately stay there again. My only 2 gripes would be the parking charge at the Hotel. I believe this should be free for any hotel stays and can get a bit pricey if you are there for 2 weeks. Also the charge for the in room safe, again believe this should be free, but other than that a great place.
Stayed 7 nights in Feb 2023
Response from VIK Gran Hotel Costa del Sol on Mar 4, 2023
Dear Gena, thank you very much for your time and your comments.On one hand, we take note of your comments in order to keep improving. On the other hand, we are glad that you liked our hotel and our unique location.Hope to see you soon.Sincerely,

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from VIK Gran Hotel Costa del Sol on Feb 19, 2023
Dear Tracey, thank you very much for your time and for rating us. We hope to see you again soon.Sincerely,

8/10 Good

Neil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel in cracking location. Air con problems and power disconnection/ service work caused some disruption but just things that could happen anywhere.
Stayed 7 nights in Jan 2023
Response from VIK Gran Hotel Costa del Sol on Jan 29, 2023
Dear Neil, thank you very much for taking your time to rate us.We are glad that you enjoyed our excellent location. We hope to see you soon.Sincerely,

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Very comfortable stay
Stayed 1 night in Jan 2023
Response from Vik Gran Hotel Costa del Sol. on Jan 27, 2023
GRACIAS POR SU PUNTUACION! VUELVA PRONTO

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily reached via on M220 AvanzaBus from Fuengirola (Beach is better than Fueng'). Fuengirola itself use C1 Train from Malaga airport. Convenient Pizza / Takeaway in nearby shopping area 3mins walk (Nonno's), excellent cleanliness of Hotel itself, Beach and surrounding area. Felt safe. Hot Breakfast Food suffered a little from low turnover, maybe staff could put less hot food out, at shorter intervals as Hot-Plates are never effective at keeping food hot. Lovely rooms. Some evidence of Decor being old (no grey, wahey!!!) but all in excellent condition
Response from Vik Gran Hotel Costa del Sol. on Jan 26, 2023
Dear david, we are more than happy to read all your comments and for such a perfect score. We hope to see you again very soon!Kind regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel on the beach with easy walk to town. Would use again
Response from Vik Gran Hotel Costa del Sol. on Jan 27, 2023
GRACIAS POR SU PUNTUACION! VUELVA PRONTO

6/10 Okay

karen

Grand Vic La Cala De Mijas
Great value hotel by the beach. Plenty of food but always seems cold . Overall a lovely easy place to stay in a great location - Good value for money. Bed linen could be fresher - bit old but we stay for location and god price . Really great chill out bar in the summer months .
Stayed 3 nights in Jan 2023
Response from Vik Gran Hotel Costa del Sol. on Jan 26, 2023
Dear Karen, thank you very much for taking your time to rate us. We want to improve every day. Hope to see you soon.Greetings.Vik Gran Hotel Costa del Sol.

6/10 Okay

CLAIRE

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Good room; clean, large, useful storage, bathroom lovely and good view from balcony.
Response from VIK Gran Hotel Costa del Sol on Feb 12, 2023
Dear Claire, we thank you for your positive comments.We are glad that you enjoyed your stay with us and that you liked the view from the room.Sincerely,

2/10 Terrible

sebastian

Stayed 4 nights in Nov 2022

6/10 Okay

karen

Liked: Staff & service
Disliked: Property conditions & facilities
2nd Stay Grand Vic La Cala De Mijas
Great location. 2nd visit. Great chill out bar - good value but you get what you pay for. Rooms basic, large beds but uncomfortable pillows. Blankets could do with a wash. Great view of sea. After cleaners been room smelt of dirty cloths - they left the patio door open - not good for safety. Buffett good - plenty of it but mostly ate cold food, decided to get the freshly cooked eggs. Wouldn’t do Buffett again. Overall very good for price, but for location only. Parking free off site . I would stay again but without the food.
Stayed 4 nights in Nov 2022
Response from Guest relations manager on Nov 21, 2022
Dear Karen,Thank you for taking your time to rate us.We are pleased to read your comments that you were able to enjoy the view and location.We are sorry that the food seemed cold and the cleaning was not sufficient.We would have liked to know this during your stay to have given you a solution.We hope to see you soon.Best regards,Guest Relations Manager