Dear Cheong Sik,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Dear Timothy Charles,We feel truly valued with their scores, since we do daily teamwork that requires a significant effort of dedication and professionalism.That is why we sincerely thank you for the time you have given us and we hope that you will visit us again soon and offer you a wonderful experience with us.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Dear Andrew,Thank you for your comment. It is always nice, to receive reviews like yours, from which we can deduce, that we perform our work in the line that characterizes us so much.You can be confident that we will record your comments and take them up with the appropriate departments.We would very much like you to visit us again soon at any of our facilities around the world so that we can continue to offer you our best.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Dear Saumya,Thank you for your comment,We are really happy to read that it felt good between us.Furthermore, we are very glad to know that, from his point of view, we do a good job and we sincerely thank him for evaluating us so positively.We hope you will come back soon, we look forward to welcoming you at any of our facilities.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Dear jaime,We would like to express our gratitude to you for taking the time to give us such a wonderful review.We are very pleased with your satisfaction with our services, and, please know that we were very flattered by your comments.Please be assured that we will follow up on your comments and address them with the appropriate departments.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Dear John,It is wonderful to learn that you had a good experience.Our lovely staff will be very pleased to learn that all their efforts were appreciated.¡Muchísimas gracias, John!Your kindness makes us want to continue working and we cannot wait to welcome you again!Kindest Regards,Hotel Riu FestivalOnline Reputation Manager

Dear Kirstin,Thank you for choosing RIU and for sharing your concerns with us!We regret that your stay at our hotel did not fulfill your conception in some aspects and we truly hope to have the pleasure of welcoming you back again soon in one of our Worldwide premises to regain your trust in our brand and services. Please receive our warmest regards,Hotel Riu FestivalOnline Reputation Manager

Dear john,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu FestivalOnline Reputation Manager

Dear Mandy, Thank you for your review on Expedia.We would have loved to have you as our guest, but unfortunately we read about your experience and regret that it had a negative impact on our rating.We hope we will see you under better circumstances the next time you are in Mallorca.All the best, Hotel Riu FestivalOnline Reputation Manager

Dear Zu Ning,We are thrilled to know you enjoyed your stay and the experience was good. It makes everything worthwhile to read that you enjoyed your holiday.We cannot thank you enough for your kind remarks.Wishing to welcome you again soon, Zu Ning!Warmest Regards,Hotel Riu FestivalOnline Reputation Manager

Dear Barry,We would like to thank you for taking the time to share your comments and experience during your last visit to the property with us, as they are very important for us to continue creating experiences for our guests.We hope to see you again soon at one of our facilities enjoying your holiday very much.We look forward to having you soon in this, your home.Yours faithfully,Hotel Riu FestivalOnline Reputation Manager

Dear Michael,It is a delight to be able to read such amazing feedback and learn you loved it.Our lovely staff is so rewarded when they learn that our guests are satisfied.Nevertheless, we will forward your comment to the management department, it makes us want to continue working for our wonderful guests.Please accept our apologies.Loving Regards,Hotel Riu FestivalOnline Reputation Manager

Dear Sandra, Thank you for choosing RIU Hotels & Resorts and your review. Your kind words and feedback about our service are appreciated us. We are glad you enjoyed yourselves and do hope that you will stay with us again soon. 😊 Sincerely, Hotel Riu Festival Online Reputation Manager

Dear Roger, Thank you for posting your feedback on Expedia following a recent stay with us. We are happy to hear that you enjoyed the service provided during your visit, highlighting our gastronomic offer and the kind service of our employees. We look forward to welcoming you again very soon in any of our Riu Hotels & Resorts. With our best wishes we remain, Hotel Riu Festival Online Reputation Manager

Dear Guest, Thank you for reviewing your recent stay with us. We regret to hear your comment and we apologize that you did not feel adequately attended by our front desk. Please be assured, we have passed your comments to the involved department for a proper follow up. We hope we will see you under better circumstances the next time you are in Playa de Palma. With our best wishes we remain, Hotel Riu Festival Online Reputation Manager