Beach nearby, white sand, free beach shuttle, beach bar

Reviews of Sercotel Hotel Zurbarán Palma

3 out of 5
Sercotel Hotel Zurbarán Palma
Carrer de Josep Villalonga, 16, Palma de Mallorca, Mallorca

Reviews

8.2

Very Good

Rating 10 - Excellent. 107 out of 356 reviews" "
Rating 8 - Good. 186 out of 356 reviews" "
Rating 6 - Okay. 41 out of 356 reviews" "
Rating 4 - Poor. 11 out of 356 reviews" "
Rating 2 - Terrible. 11 out of 356 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard, London

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Lucas Fornés, Manager on Apr 20, 2024
Dear Richard,Thank you for sharing this review of your time at our hotel.We are delighted that you had a pleasant experience during your stay with us. Our dedicated team always aim to deliver the best experience possible to all our guests and Angie will be delighted to know her efforts were appreciated.We look forward to welcoming you back in the future.Kind regards,Lucas Fornés, Manager

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great city.
Helpful and friendly check in. Room was impeccably clean and the balcony was a great addition which got the sun in the morning/noon with a great view of the sea and the city. Slightly out the city center but the 15/20 walk was no issue wrther it be down the sea front ot threw the streets.
Stayed 4 nights in Oct 2023
Response from Lucas Fornés, Manager on Oct 24, 2023
Dear Ben,Thank you for your valuable feedback.We are thrilled to hear that you found our check-in process helpful and friendly, and that you appreciated the cleanliness of your room. It's great to know that you enjoyed the morning sun and the beautiful sea and city views from your balcony. Our location in the charming Son Armadams neighborhood offers a peaceful atmosphere while still being within walking distance to the city center and marina.We hope to welcome you back. Best wishes,

8/10 Good

Yanana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a quiet neighborhood. Walking at night from the main strip to hotel felt safe. The hotel is a bit far from the main strip and required approx. 25 min walk. We used local transit to get us around. Staff at the hotel were kind and very helpful. We were helped with booking a taxi and our questions were answered about commuting around the area.
Stayed 2 nights in Oct 2023
Response from Lucas Fornés, Manager on Oct 20, 2023
Dear Guest,Thank you for providing us with your feedback.We are glad to hear that you enjoyed the quiet neighborhood and felt safe during your stay. Our staff truly appreciates your kind words about their helpfulness and assistance with transportation questions.We understand that our location may require a bit of walking or using local transit to reach the main strip, but we hope that the peaceful surroundings and proximity to the marina made up for it. For future visits, you can always take advantage of bus number 3, which provides a convenient connection to the city center.We hope to have the opportunity to welcome you back in the future. Best regards,Lucas Fornés, Manager

8/10 Good

Jacqueline

Stayed 1 night in Sep 2023
Response from Lucas Fornés, Manager on Sep 18, 2023
Dear Jacqueline,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Lucas Fornés, Manager

8/10 Good

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lucas Fornés, Manager on Sep 4, 2023
Dear Nataliya,Thank you for this great feedback about your recent stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to see you again soon.Kind regards,Lucas Fornés, Manager

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lucas Fornés, Manager on Aug 12, 2023
Dear Adam,Thank you for taking the time to share your feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on future occasions. Best wishes,Lucas Fornés, Manager

10/10 Excellent

ANAND

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is not situated on a beach and therefore affordable. Staff is helpful.
Stayed 2 nights in Jul 2023
Response from Lucas Fornés, Manager on Jul 17, 2023
Dear Anand,Thank you for sharing your experience at our hotel.We are glad that you found our hotel to be a good value for your stay.It also means a lot that you appreciated our high standards and the excellent service you received from our team members. We take pride in being helpful, and we're happy that they were able to assist you during your stay.We hope to have the pleasure of welcoming you back in the future. Best regards,Lucas Fornés, Manager

10/10 Excellent

Dzuliana

Liked: Staff & service, amenities, property conditions & facilities
Lovely Hotel
Stayed 1 night in May 2023
Response from Lucas Fornés, Manager on May 18, 2023
Dear Dzuliana,Thank you for your kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another excellent experience with us. Kind regards,Lucas Fornés, Manager

6/10 Okay

Darren

Traveled with partner
Liked: Cleanliness, staff & service
Room as described in itinerary. Friendly reception staff and lobby area welcominv.
Stayed 6 nights in Apr 2023
Response from Lucas Fornés, Manager on May 13, 2023
Dear Darren,Thank you for sharing your review.We are glad to hear that you found our reception staff friendly and the lobby area welcoming. It's great to know that the room was as described in the itinerary and that you appreciated the cleanliness. We always strive to provide a comfortable and enjoyable stay for our guests.We noticed that you rated the hotel condition and room amenities slightly lower. We would like to mention that our hotel is regularly maintained and updated to ensure a pleasant experience for our guests. If there were any specific concerns during your stay, please feel free to reach out to our 24/7 front desk so that we can address them promptly.Once again, thank you for your feedback, and we hope to welcome you back in the future. Best regards,Lucas Fornés, Manager

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Manager on Mar 31, 2023
Dear Michelle,Thank you for taking the time to rate your stay with us.We're pleased that you had a pleasant time at our hotel.We look forward to welcoming you back. Best regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for the price. I had a lovely balcony room that was modern and clean. Lots of breakfast options.
Stayed 3 nights in Mar 2023
Response from Lucas Fornés, Manager on Mar 20, 2023
Dear Steven,Thank you for reviewing your recent stay.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to seeing you again on your next visit.Best wishes,Lucas Fornés, Manager

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Not quite in central town but easily walkable. Nice room and clean. Good value for price.
Response from Lucas Fornés, Manager on Feb 24, 2023
Dear Tony,Thank you for taking the time to share your review.It is rewarding to know that you appreciated our high standards.We are pleased that you felt our location was convenient for you, however, if needed our team is always happy to help with advice on nearby transport options that make visiting the city centre easy.It would be a pleasure to welcome you again. Best regards,Lucas Fornés, Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, a bit off-centre
I only stayed 1 night and don't really have any complaints. Good room, well equipped and clean. The location is a bit off-centre in what feels like a residential area - but there are buses nearby. I chose it because it's closer to the port (some 20min walk) where I needed to be in the morning and it served the purpose.
Stayed 1 night in Dec 2021
Response from María, General Manager on Dec 30, 2021
Dear Richard, Thank you for this review following your recent stay. It is a pleasure to know you had an enjoyable stay. We are pleased that our location was ideal for your needs, and thank you for your mention of our easy access to public transport. We look forward to seeing you again soon, Season's greetings, María, General Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2021
Response from María, General Manager on Oct 28, 2021
Dear Guest Thanks for sending us your rating. We are glad that your expectations were met. We would love to know what would have made your stay a perfect one. We hope to welcome you back for a return visit, Best regards, María, General Manager

10/10 Excellent

Laurence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from balcony!
Stayed 2 nights in Oct 2021
Response from María, General Manager on Oct 27, 2021
Dear Laurence, Thank you for sharing your review. We are glad we were able to meet your requirements for a perfect stay. We look forward to welcoming you back on a future occasion. Best regards, María, General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from María, General Manager on Sep 24, 2020
Dear Guest, Thank you for taking the time to rate your stay with us. However, we are slightly surprised as our hotel was still closed in July due to travel restrictions in the vast majority of countries. Being an anonymous comment we cannot locate the exact of your reservation We hope to have the pleasure of seeing you in the future. Kind regards, María, General Manager

8/10 Good

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great little property on a side quiet street very near the port and the thriving nightlife just 5 minutes' away. Friendly staff, good breakfast, comfortable quiet room. Overpriced for the service you get, not even a pool, but hey! that's Palma during high season, everywhere is the same
Stayed 4 nights in Jun 2019
Response from María Maciá Hotel Manager on Nov 8, 2019
Dear Hector, We thank you for your review and for sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at the Secotel Zurbarán. We’d be happy to have you again in our hotel next time you visit Palma. Sincerely,

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
More like a boutique style hotel, the staff are absolutely brilliant. Made to feel very welcome. Maria, the Manageress was totally brilliant, helping with lots of aspects of travel, kindness toward husband on his birthday. Everyone took the extra mile to make the difference of a brilliant stay.Nothing was too much of a problem.
Stayed 8 nights in Sep 2019
Response from María, General Manager on Oct 4, 2019
Dear Christine, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Sercotel Zurbarán. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. I especially appreciate your kind complements; it was my pleasure to provide assistance wherever it was required. We all hope that you will return on a future special occasion so that we can make your next stay even better. We look forward to welcoming you back. Best wishes, María, General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall really pleased - one problem we are sure we booked and paid for breakfast - the hotel had no knowledge of this - we were left with a bill for 98 euro for which we had no place in our budget - could you investigate this further
Stayed 5 nights in Sep 2019
Response from María, General Manager on Sep 18, 2019
Dear Guest, Thank you for taking the time to review your stay at Hotel Sercotel Zurbaran. While we are pleased to hear that most aspects of your stay were to your expectations, we are sorry to hear of this matter regarding the breakfast charge. Unfortunately, we are not able look into this matter as this review is anonymous. However, we do recommend that you speak with Expedia or your travel agency regarding the original booking. We do, nevertheless, regret any inconvenience in this regard. We hope that you will return in the future for a more enjoyable stay in the future. With very best wishes, María, General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff friendly and clean
Stayed 4 nights in Jul 2019
Response from María, General Manager on Jul 30, 2019
Dear David, Thank you for your positive review. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. It would be a pleasure to have you stay with us again in the future. Best wishes, María, General Manager

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
It is a very nice hotel! Friendly people, great rooms, very clean and also comfortable! For a 3-star hotel it is very great! It is not so far away from the next supermarket and also from the harbor and of course the city. For 9,80€ you can have a great breakfast! Also for people which are not staying at the hotel! It is a great place to stay!
Stayed 2 nights in May 2019
Response from María, General Manager on May 21, 2019
Dear Guest, Thank you for such an amazing review. It is very rewarding to hear you had a lovely stay. We are grateful for your positive feedback regarding the cleanliness, comfort, service and breakfast options at the hotel. Thank you as well for highlighting our central location; we truly appreciate your many compliments. The satisfaction of our guests during their stay among us is very gratifying for our team and we are pleased to hear that everything about our hotel and your time with us were to your liking. We hope to welcome you back again soon. All the best, María, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Quite a way from the cathedral and surrounding areas, about 20 minute walk. You can get a bus for €1.50 to the centre though
Stayed 2 nights in May 2019
Response from María, General Manager on May 9, 2019
Dear Guest. Thank you for taking the time to share your experience with us. We are delighted to hear that our hotel was to your liking and that your stay with us was one of comfort. We thank you for your mention of our quiet location and handy transport links, we find most of our guests enjoy the charming neighbourhood we are situated in and hope this was a positive for you. The whole team hopes to have the pleasure of welcoming you back in the future. Best regards, María, General Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Apr 2019

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Bit far from restaurants but the tourist bus stops just a few streets away.
Stayed 3 nights in Mar 2019
Response from María, General Manager on Apr 8, 2019
Dear Jennifer, Thank you for reviewing your stay at Sercotel Zurbarán Hotel. We're glad you enjoyed your stay. Thanks for pointing out the bus lines which takes you directly to Palma de Mallorca for those who do not want to walk. The whole team hopes to have the pleasure of welcoming you back in the future. Best regards, María, General Manager

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely small hotel with large rooms and a pleasant bar area.
Stayed 3 nights in Feb 2019
Response from María, General Manager on Mar 4, 2019
Dear Guest, Thank you for your kind review and perfect rating. It is pleasing to know that you enjoyed the bar, accommodations and your overall stay at our hotel. We look forward to welcoming you back to Hotel Sercotel Zurbarán, Palma de Mallorca. All the best. María, General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a short stay Clean and tidy Good breakfast
Stayed 1 night in Feb 2019
Response from María, General Manager on Mar 30, 2019
Dear Guest, Thank you for your positive review. It is rewarding to hear that you had a pleasant stay. We are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day. We look forward to seeing you again in the future. Kind regards,

10/10 Excellent

S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, bit far away from city centre, but we already knew this. satisfied with everything!
Stayed 2 nights in Feb 2019
Response from María, General Manager on Feb 15, 2019
Dear Guest, Thank you for your valuable feedback and perfect rating! We are delighted to hear that you had a pleasant stay and that everything was to your satisfaction. We are sorry to hear that you found the City Center a bit further away than you had liked it to be. Please note that guests can always take bus nº 3 which takes you directly to Palma de Mallorca City Centre. We hope to see you again sometime. Best Wishes María, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Well placed for the city. Easy access to public transport. Quiet area away from busy roads
Stayed 3 nights in Jan 2019
Response from María, General Manager on Feb 11, 2019
Dear Guest, Thank you posting this kind review. It is very pleasing to hear that you enjoyed our hotel and appreciated our ideal location. We look forward to seeing you again in the future. Kind regards, María, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, delightful staff, clean and tidy and also very comfortable.
Stayed 3 nights in Nov 2018
Response from María, General Manager on Dec 3, 2018
Dear Guest, Thank you for your kind review. It’s a pleasure to know that you had a lovely experience. The acknowledgement of our high standards and quality service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We hope that you will return for another pleasant experience in the future. Best regards, María, General Manager

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Great breakfast.
Stayed 2 nights in Sep 2018
Response from María, General Manager on Sep 30, 2018
Dear Eileen, Thanks so much for your review about your stay with friends. We work very hard to provide a memorable experience for our guests, and we are thrilled that we succeeded in doing so. It is great to hear that you enjoyed our delicious breakfast. Thank you for your kind words about our team members. Your positive feedback encourages us to continue upholding our high standards of service. We look forward to seeing you again in the future. Kind regards, María, General Manager

8/10 Good

ady, swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Staff very helpful, hotel was a good 10min walk from marina but wasn't a problem would defo stay again
Stayed 5 nights in Sep 2018
Response from María, General Manager on Sep 18, 2018
Dear Ady, We appreciate your kind review. It is very rewarding to hear that you enjoyed your stay with us at our quiet location within walking distance of the city centre. We are glad that you received an excellent service from our dedicated team members. Thank you for letting us know that you would return for another pleasant stay! We look forward to welcoming you back in the future. All the best, María, General Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
A great trip to which this hotel thanks to its staff, service and condition contributed a large of our enjoyment. Would highly recommend a stay here.
Stayed 4 nights in Aug 2018
Response from María, General Manager on Aug 28, 2018
Dear Elaine, Thank you so much for this very kind review of your recent experience in our hotel. We are glad to know that you had a pleasant experience in our hotel. Thank you for mentioning the great lengths our team went to in order to make your stay as comfortable as possible. The acknowledgement of our high standards on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We look forward to seeing you again in the future. Kind regards, María, General Manager

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
American couple visiting Palma for three nights. We wanted to stay within walking distance of the port and downtown area for sight seeing and this was great. Clean and convenient and on a quiet street. Only complaint is the AC was not cold enough but that could have been my room (203). Thanks
Stayed 2 nights in Aug 2018
Response from María, General Manager on Sep 3, 2018
Dear Nathaniel. Thank you for this review about your pleasant stay at Hotel Sercotel Zurbarán, Palma de Mallorca. We are happy that you found our location to be convenient. We are however sorry to hear of the issue with your room's air conditioning and regret that you had not made us aware during your stay. We would have been happy to have had our technician look into the matter and make your stay with us more comfortable. Nonetheless, thank you for highlighting the cleanliness of our facilities. We look forward to the pleasure of welcoming you again. My best wishes, María, General Manager

10/10 Excellent

Michael, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled out Hotel
I enjoyed my stay at the hotel,i stayed with my 14 yr old Daughter. The check was very quick and easy and staff were on hand to answer any questions. The room was cleaned daily and Towels changed.
Stayed 4 nights in Aug 2018
Response from María, General manager on Aug 22, 2018
Dear Michael, It was such a pleasure to receive your kind review. We are delighted that everything met your expectations during your stay with us. It is rewarding to hear that you appreciated our convenient location near the city center and transport options. Thank you for complimenting our various amenities, tasty breakfast buffet, and our team's helpful service. Your positive feedback is an incentive for our team members to continue maintaining our high standards. We hope to welcome you back in the future. All the best, María, General Manager

2/10 Terrible

Alejandro, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
From the beginning we found our room really dirty, starting with stranger hairs, dirty and broken towels ( we couldn’t have a shower our first night) , we found aswell stains in the beds and the flor was also dirty, we spoke with the managers a couple of times during the next days, and they promised us they will solve the problem, but it wasn’t the case, everything was even worst day by day, we felt ignored and cheated. We booked this hotel just for having a room clean, and never was the case. We paid more than 500€ for 4 nights and we couldn’t enjoy at all due to this problems. We found blood stains in the pillow, they changed the sheets but they put dirty ones again. It was frustrated, everyday we need to clean our feet’s after the shower because the floor was really dirty. It was a shame and the manager couldn’t solve this basic problem. My partner and my self are working as managers aswell for Hilton and we found this customer service like a joke. We couldn’t enjoy our holidays. We expect a prompt answer with a solution for this, because despite of we spoke everyday with the hotel they did it even worst every day. Was really annoying, frustrantes and exhausted. Kind Regards Alejandro Aguilar
Stayed 4 nights in Aug 2018

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Stayed 2 nights in Aug 2018
Response from María, General manager on Aug 22, 2018
Dear Jenny, Thank you so much for your highly-rated review! We are thrilled that you had a fantastic stay with us. We aim to give the best experience to our every guest, and your positive feedback encourages us to continue upholding our high standards. It would be a pleasure to have you stay with us again in the future. Best wishes, María, General Manager

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
Good value for money. Easy access to the tourist bus. Also easy enough to walk along the front to the main tourist attractions.
Stayed 2 nights in Aug 2018
Response from María, General manager on Aug 15, 2018
Dear Guest, Thank you for such a positive review. We are pleased our location at walking distance from Palma de Mallorca city centre and the marina was convenient for you. We welcome with appreciation your feedback about the good value for money. We hope the rest of the facilities were to your satisfaction as well. We look forward to welcoming you again. Best wishes, María, General Manager

8/10 Good

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from María, Manager on Aug 1, 2018
Dear Kitty, Thank you for your feedback We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from María, Hoteldirektorin on Jul 18, 2018
Dear guest, Thank you for your perfect rating

10/10 Excellent

Eve, Fort Collins, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Good hotel. A bit away from main tourist attractions and if you need parking secure it with hotel prior to arrival as it is limited. Clean well appointed room with nice quality sheets and large bathroom. WiFi free but very weak. Nice breakfast buffet for 9 Euros extra. Delicious coffee and urn of hot milk.
Stayed 1 night in Jun 2018
Response from María, General Manager on Jul 2, 2018
Dear Eve, Thank you for your review of your recent stay at Hotel Sercotel Zurbarán, It's great to hear that you felt your room was clean and comfortable. We appreciate your kind remarks about the breakfast quality. We have a hi-speed Wi-Fi access with repeater for each floor. It is true that the speed may be higher in the hall. Don't hesitate to let us know if you have an issue with it. We will be thrilled to provide you with assistance. We look forward to welcoming you back soon. María, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Room was ok for a budget hotel. The aircon did not work.
Stayed 2 nights in Jun 2018
Response from María, General Manager on Jun 21, 2018
Dear Guest, Thank you for taking time to share your review. We value your compliment towards the team. We want to state that the air-con works perfectly. You can always inform our support team at the reception and they will be able to help you immediately. We are here to respond to your needs. We hope to welcome you back in the future. All the best. María, General Manager

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel near castle
The hotel was nice and clean with friendly reception staff. If you have a lot of luggage, use a taxi. If not, if you take bus 1, you have to walk 5 min to hotel. A 10 minute hike to castle and restaurants nearby.
Stayed 1 night in Jun 2018
Response from María, General manager on Jun 21, 2018
Dear Patty, Thank you for your review of your recent stay at Sercotel Zurbarán. Thanks for your positive feedback about the nice decor and cleanliness. We value your compliment towards the reception team. Please note that once at Plaza España with bus number 1, you can change to bus number 3 that passes very close to the hotel (only 2 minutes, walking distance). Thanks for calling attention to our location close to Palma de Mallorca harbor and Bellver Castle. We hope to welcome you back in the future. All the best. María, General Manager

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palma
Very comfortable hotel in quiet location. Good eating options nearby. Helpful staff & easy economic parking option in hotel car park.
Stayed 2 nights in Jun 2018
Response from María, General manager on Jun 15, 2018
Dear Elizabeth, Thank you for such a positive review! We appreciate it. We are so pleased to know that your stay at Hotel Sercotel Zurbarán has been a wonderful experience. Thank you for all your compliments. We aim to maintain the rooms spotless with all the amenities in it, to make your stay comfortable. I have also passed your appreciation to our team and glad we met your expectations. As you have mentioned, we are indeed located in one of the best spots in the town. We hope you had time to visit Palma de Mallorca city center, the Marina and Bellver Castle along with other prominent sites. Once again, thank you for your compliments, we are happy all the facilities were to your satisfaction. We look forward to welcoming you for another pleasant holiday. All the best! María, General Manager

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from María, Hoteldirektorin on Jul 18, 2018
Dear Abigail, Thank you for your feedback.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location tucked away in peaceful residential street but good access to local bus service and local restaurants
Stayed 4 nights in May 2018

8/10 Good

Adriana

Liked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Pedro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had overboking and moved me to another hotel even if my room was prepaid. the new hotel was ok but the location not walking distance to my congress
Response from María, General Manager on May 11, 2018
Dear Pedro, Thank you for your review. Please accept our apologies for the unexpected move to a hotel nearby. We understand that the location was not up to your expectations after we had to move you. We assure you that the place of another hotel is also close to the destination and we tried our best to ensure that you had a comfortable room with all the amenities. We wish were able to reach you before your arrival. Most of the times it is not possible to contact you as we do not have your telephone number. For situations like this, we always try to contact and alert you regarding the situation. Once again, thank you for your feedback, and we hope that you will give us another opportunity to welcome you again. Best regards, María, General Manager

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel nice rooms quite and all you need very nice breakfast
Response from María, General manager on Apr 27, 2018
Dear Andrew, Thank you for letting us know how pleasant your stay was at Sercotel Zurbarán, Palma de Mallorca. We are pleased that you were happy with your recent experience at our hotel. Thank you for mentioning how quiet and comfortable your room was and that you appreciated our tasty breakfast buffet. We all hope that we will have the chance to welcome you back again for a future visit. Best wishes, María, General manager