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Reviews of WoodSpring Suites Manassas Battlefield Park I-66

2.5 out of 5
WoodSpring Suites Manassas Battlefield Park I-66
10910 Balls Ford Rd, Manassas, VA

Reviews

5.6
Rating 10 - Excellent. 57 out of 293 reviews" "
Rating 8 - Good. 51 out of 293 reviews" "
Rating 6 - Okay. 42 out of 293 reviews" "
Rating 4 - Poor. 47 out of 293 reviews" "
Rating 2 - Terrible. 96 out of 293 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was apologetic and eager to accommodate. However, the sheets on the bed were not clean, and you could hear arguments in the room next to yours.
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Robin,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Manassas Battlefield Park I-66.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our cleanliness. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope for an opportunity to properly host you in the future.Sincerely,Jose HernandezWoodSpring Suites Manassas Battlefield Park I-66

2/10 Terrible

Hillary

Business traveler
Liked: Staff & service
I had to end my stay early. There was a dog next door that kept barking the whole time I was there. Wish I could get a refund since I didn’t stay the night. I’m a nurse and didn’t get any good sleep bc of the peoples dog next door
Stayed 1 night in May 2024
Response from GM on May 20, 2024
We are saddened to hear your time with us did not go well. It is our aim to provide clean and comfortable rooms to all of our guests. Your satisfaction is our top priority and we apologize for being unable to achieve that during your reservation. We hope for the opportunity to host you again once we have properly addressed your concerns.

4/10 Poor

Melissa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not a good choice. 1st room i was given was dirty and bed was used and towels on floor. Went back to desk got a different room and that room was dirty as well but beds were made. Floors werre not clean at all. Cupboard dpors and dresser drawers broke off laying on floor. COMPLETE DISSAPOINTMENT and not worth 128$
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Melissa,\\Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Manassas Battlefield Park I-66.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our cleanliness. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope for an opportunity to properly host you in the future.Sincerely,Jose HernandezWoodSpring Suites Manassas Battlefield Park I-66

2/10 Terrible

Sialou

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Sialou,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Manassas Battlefield Park I-66.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our cleanliness. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/supportWe hope for an opportunity to properly host you in the future.Sincerely,Jose HernandezWoodSpring Suites Manassas Battlefield Park I-66

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 9 nights in May 2024
Response from General Manager on May 20, 2024
Dear Jesse,Thank you for your compliment.

10/10 Excellent

Nina

Stayed 1 night in May 2024

2/10 Terrible

T

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Keyon

Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for your response

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The management team is awesome, and always their to help with a smile on their face. The rooms are very clean and the place is serien and quiet. I would always pick the hotel when in Manassas. They also have a kitchen with is good for a long stay.
Stayed 1 night in Feb 2024
Response from GM on Mar 11, 2024
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Kendall

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly and dirty.
The room smelled awful, the sheets had stains with only a top sheet, toothpaste splatters on the mirror, the TV only got one channel, and the refrigerator was warm. I could not leave that place fast enough.
Stayed 2 nights in Feb 2024
Response from GM on Mar 11, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Jose

Stayed 1 night in Feb 2024
Response from GM on Mar 11, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Mar 11, 2024
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Worst Hotel EVER! The hall and room smell of major pot. I am very shocked that a hotel allows pot smoking, very disappointed.
Stayed 9 nights in Feb 2024
Response from GM on Mar 11, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Mar 11, 2024
We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Lawrence

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Derrick

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond kind and patient. Room was clean and simple. For sure recommend
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on Feb 5, 2024
Dear Derrick, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Manassas Battlefield Park I-66 and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Guest Service ManagerManagerWoodSpring Suites Manassas Battlefield Park I-66

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke room
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Feb 5, 2024
Dear Giovanni, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Manassas Battlefield Park I-66 and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Guest Service ManagerWoodSpring Suites Manassas Battlefield Park I-66

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Guest Service Manager on Feb 5, 2024
Dear Carrie, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Manassas Battlefield Park I-66 and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Guest Service ManagerManagerWoodSpring Suites Manassas Battlefield Park I-66

4/10 Poor

Beverly, Manassas

Stayed 1 night in Jan 2024
Response from GM on Mar 21, 2024
I have shared your feedback with our team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Jordan

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Jan 23, 2024
Dear Jordon, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Manassas Battlefield Park I-66. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Guest Service ManagerWoodSpring Suites Manassas Battlefield Park I-66

2/10 Terrible

David l

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You need to burn it down
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Jan 23, 2024
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Manassas Battlefield Park I-66. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to host you in the future properly. Sincerely, Guest Service ManagerWoodSpring Suites Manassas Battlefield Park I-66

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023
Response from Guest Service Manager on Jan 23, 2024
Dear Stephanie, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Manassas Battlefield Park I-66 and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Guest Service ManagerWoodSpring Suites Manassas Battlefield Park I-66

8/10 Good

Kevin

Stayed 1 night in Dec 2023
Response from Guest Service Manager on Jan 23, 2024
Dear Kevin, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Manassas Battlefield Park I-66 and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Guest Service ManagerWoodSpring Suites Manassas Battlefield Park I-66

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are continuing our stay with Woodspring suite in Manassas battlefield. The staff here is absolutely amazing and have treated us like family
Stayed 7 nights in Dec 2023
Response from Guest Service Manager on Dec 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Manassas Battlefield Park I-66. As a guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

8/10 Good

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Service Manager on Dec 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Manassas Battlefield Park I-66. As a guest, you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

2/10 Terrible

Richard

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
My room had roaches , I had to clean the room . The hallway smell terrible. .
Stayed 5 nights in Nov 2023
Response from Guest Service Manager on Dec 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Manassas Battlefield Park I-66. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with the team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again. .
I’m requesting my money back. Days without clean towels. No one cleaned the room the entire time. The TV didn’t work and told the front desk several times. Wasn’t fixed until the 6th day. There was old soaps left from previous guest n the bathroom. There was old dried up boogers on the cabinet by the fridge. I took pictures of everything. There was also a small tiny roach crawling in the bathroom.
Stayed 7 nights in Nov 2023
Response from Guest Service Manager on Nov 14, 2023
Dear Tammy, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.

6/10 Okay

Alain

Liked: Cleanliness
I like a costumer service. I didn’t like a Smoking
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on Nov 14, 2023
Dear Alain, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I am happy to hear of our great service and will share it with our team. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.

2/10 Terrible

james

I didnt check in because there was no one there to help me Even after several phone calls no one came
Stayed 1 night in Nov 2023
Response from Guest Service Manager on Nov 14, 2023
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.

2/10 Terrible

Jamar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches is all I’ll say they need to do some serious cleaning and changing of linen and things of that nature but you will sleep with the lights on from all the roaches and bugs
Stayed 2 nights in Nov 2023
Response from Guest Service Manager on Nov 14, 2023
Dear Jamar, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

2/10 Terrible

Bukola

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty ,filthy , Stinking place
I couldn't stay there because the room was dirty, stinking, and there were roaches in the room,me and partner had to drive back to Maryland because there's no way we could sleep in the filthy room,the front desk apologized and asked me to get a refund from expedia.
Stayed 1 night in Nov 2023
Response from Guest Service Manager on Nov 6, 2023
Dear Bukola, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We hope for an opportunity to properly host you in the future. Guest Service Manager,WoodSpring Suites Manassas Battlefield Park I-667033355009

2/10 Terrible

Kayla

Stayed 1 night in Oct 2023
Response from Guest Service Manager on Nov 14, 2023
Dear Kayla, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room they tried to give me the AC was broke so they moved me to another room, where the front door was, broke to where you had to lift it up in order for it to shut all the way, but at least AC worked
Stayed 1 night in Oct 2023
Response from Guest Service Manager on Oct 17, 2023
Anonymous,Thank you for completing an online review of your recent WoodSpring Suites stay. Your feedback is very important to us and will look into your concerns and can assure you that we will use this information with our " Guest Service Team" to address these concerns. I hope this does not hinder any future stays as we look forward to your next visit.

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was nice about it. The towels had hair from someone else bathroom was not cleaned is not the same as in the pictures don't be fooled. The carpet was dirty so was the hall and elevator. sheets were dirty hair on the pillows. would not recommend.
Stayed 7 nights in Oct 2023
Response from Guest Service Manager on Oct 17, 2023
Maria,Thank you for completing an online review of your recent WoodSpring Suites stay. Your feedback is very important to us and we can assure you that we will use this information with our " Guest Service Team" to correct this impression and experience. We would love another opportunity to have you as our guest and truly apologize for this experience. We hope to see you again soon!

4/10 Poor

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
No lights in parking lot garbage was full wzlls needed paint
Stayed 3 nights in Sep 2023
Response from Guest Service Manager on Oct 3, 2023
Thank you for staying at the WoodSpring Suites, I apologize for this experience but rest assured we have addressed these concerns. The lights are now properly calibrated to turn on and off at the correct times and have spoken to our staff to quickly remove trash from our parking lots. I hope this does not hinder any future stays and we look forward to accommodating you in the near future.

8/10 Good

Rajeshwari

Liked: Staff & service
Needs upgrades. Front desk staff is excellent
Stayed 1 night in Sep 2023
Response from Guest Service Manager on Oct 2, 2023
Thank you so much for staying at the Woodspring Suites Manassas we appreciate your business. I'm happy to see you enjoyed your stay. I will share this feedback with our Guest Satisfaction team and look into making changes to better our services. Thank you again for staying with us and we hope to see you again soon.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Guest Service Manager on Oct 2, 2023
Thank you so much for staying at the Woodspring Suites Manassas we appreciate your business. I'm happy to see you completed a survey and will do our best to continue to improve. Please give us a little more feedback on what you liked or areas of improvement to improve the facility or services. Thank you again for staying with us and we hope to see you again soon.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 1 night in Sep 2023
Response from Guest Service Manager on Sep 27, 2023
Dear Guillermo,Thank you for completing our online survey regarding your recent stay at WoodSpring Suites Manassas Battlefield Park I-66.As a guest, you are truly valued and your feedback is important to us I will share this positive feedback with the rest of the team. We hope to see you again soon.

2/10 Terrible

Serena

Disliked: Cleanliness, property conditions & facilities
Smelled like cigarettes and in general felt nasty and gross.
Stayed 1 night in Aug 2023
Response from Management on Aug 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at the Woodspring Suites Manassas on behalf of our entire team I would like to apologize for failing To exceed your expectation Your satisfaction is important to us as a value guess We will be using your feedback to make improvements So we can provide an exceptional experience for our guest we hoped for opportunity to successfully host you in the future

8/10 Good

Alvin

Business traveler
Liked: Property conditions & facilities
Property was safe. Door had problems closing.
Stayed 7 nights in Jul 2023
Response from Brittini Witcher O.S.M on Jul 12, 2023
Thank so much for staying with us. We appreciate your business. Sorry you had some problems while you were here, we have addressed the issue and it is all fixed now. I hope you stay with us again soon.

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross and overpriced
Roaches, hard bed, hair in tub and on floor, weird smell, unfriendly housekeepers. Never again! Paid $105 a night for a roach motel!
Stayed 2 nights in Jun 2023
Response from GM on Jun 29, 2023
Hello, and thank you for your feedback. We would like to apologize for your experience with us during your stay. Your concerns will definitely be addressed. We do value our guest and will do whatever it takes to improve guest experiences at our property.

2/10 Terrible

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Rundown flop hotel!
Hotel was extremely dirty and run down! Our first room was not even cleaned. Second room had a hole in the bathroom door and sink coming away from the wall. Stunk of old smoke! Unless you like poorly cared for hotels DO NOT STAY HERE!!
Stayed 1 night in Jun 2023
Response from Manager on Jun 5, 2023
Hello, and thank you for your feedback. We would like to apologize for your experience with us during your stay. Your concerns will definitely be addressed. We do value our guest and will do whatever it takes to improve guest experiences at our property.

8/10 Good

Debra

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
all staff encountered were professional, most pleasant, eager to assist and courteous. Property itself was quiet, but noise from major freeway was really loud. Room was in need of some repairs, clogged bathroom sink and bathroom door had large holes on both sides.
Stayed 7 nights in May 2023
Response from GM on May 30, 2023
Hi Debra,Thank you for taking the time to review your experience. We appreciate the feedback and will use to make the necessary changes to provide you with an exception experience in the near future. Thank You,Management

4/10 Poor

Valencia L

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t stay the room was nasty as well as the bed. The front desk person was nice and polite
Stayed 4 nights in May 2023
Response from Management on May 20, 2023
Dear Valencia,Thank you for taking the time to review your experience with us. I apologize for the inconveniences experienced and assure you this isn't the norm. We hope to have the opportunity to provide you with an exceptional experience in the near future.

2/10 Terrible

Tracey

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches crawling the walls staff would not refund
Stayed 1 night in May 2023
Response from Ann Black on May 12, 2023
Thanks for your feedback. Our mission is to give our guests good service and a great stay. All of your issues will be addressed. Thanks again for staying with us, and we will do better.

8/10 Good

Alexis

Stayed 1 night in May 2023
Response from GM on May 30, 2023
Hi Alexis,Thank you for taking the time to rate your experience with us. We hope to see you again in the near future. Thank You,Management

4/10 Poor

Sylvia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Well the good thing is you got to look at the room, the 1st room we looked at was not cleaned at all, the 2nd room we took but when we returned later that night, the only lights that was working was in the bathroom, had to use my phone for a flashlight, the water drained really slowly in the bathroom sink, no toilet paper holder, seen a couple of roaches in the bathroom. Rooms could use some updating & Housekeeping should be top priorty.
Stayed 1 night in May 2023
Response from Ann Black on May 8, 2023
Thanks for your feedback. Our mission is to give our guests good service and a great stay. All of your issues will be addressed. Thanks again for staying with us, and we will do better.

8/10 Good

Pam

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly nice. Pet friendly.
Stayed 5 nights in Apr 2023
Response from Brittini Witcher A.G.M on May 1, 2023
Thank you for taking the time to take our survey. I'm so glad to see you enjoyed your stay. Please recommend us to family and friends and we hope to see you in the future

10/10 Excellent

Jose

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Brittini Witcher A.G.M on Apr 30, 2023
Thank you so much for take our survey. Im glad to see you enjoyed your stay don't for get to recommend friends and family and we hope to see you again in the future

10/10 Excellent

Jamara

Stayed 1 night in Apr 2023
Response from Brittini Witcher A.G.M on Apr 23, 2023
Thank for taking the time to answer our survey , I'm glad to see you enjoyed your stay I hope you recommend us to your family and friends.