Ratings based on 279 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Puerto Rico

Loved the warm pool... I wish the spa was working

Posted Mar 1, 2015
Pros: Close to the Mall of NH
Cons: Spa.....needed the spa!
Location: Great location...everything close.
Great breakfast and friendly staff....need to get the spa fixed but the warm pool was great....great beds...nice bedding!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Waterville, Maine

Posted Feb 27, 2015
Great morning breakfast, plan on staying here many more times to come :)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lamoine, ME

Bill's Journey to Manchester

Posted Feb 5, 2015
Pros: staff, breakfast, clean and comfortable rooms, Wifi availability
Cons: N/A
Location: Exit 1 off I293, across from the Manchester Mall
Made reservation to stay Tuesday evening, Feb 3rd. We were snowed in that day and had to reschedule the trip to Feb 4th. I called the hotel to inquire about changing the reservation and related my tale of woe. Front desk manger listened, said "not a problem", thanks for calling and have a safe trip. I was pleased. Check in on the 4th was a breeze (it always is at this hotel), I was recognized by name, and the staff member was courteous and professional. She als mentioned that the desk was staff 24/7 and to give a shout if I needed anything. A bit later, when I was going out to dinner, I stopped at the desk to see if any newspapers were still available. Since there were none on the counter, she thought for a moment then said "I'll find you one" and disappeared into the office. Yes, she came back with a paper. I've stayed here many times during my visits to Manchester. I've never been disappointed with the staff, facilities, or administration. They do have an indoor pool and exercise room for those inclined to pursue such activity. There is easy access to the hotel; shopping at the Mall is minutes away, and it's very easy to travel to the airport. Shuttle service is also available.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Vermont

Desk staff not there

Posted Feb 1, 2015
When we checked in we had to wait at least 10 minutes for the desk staff to turn up. There was no bell to ring to let her know we were here. The room was fine, Breakfast was adequate. We asked about a place to eat and were simply told to go out an turn left. There would be lots of restaurants. Not so. The restaurants were in the Mall and we did not know this. Ended up at Friendlys when we were looking for something more after a long drive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2015
It is close to my work, and a great place for me to stay if I can not get home due to a snowstorm.. Rooms are reasonably priced and you feel you get your moneys worth.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Clinton NJ

Emma rocks. I

Posted Jan 22, 2015
Pros: staff
Cons: breakfast buffet was so-so
Location: can't comment
I was in NH for a wake and funeral - just flew in for a day and a half stay. The staff 1) coordinated all of my travel 2) moved checkout times around and really acted like my own personal concierge. I am hard to impress. I am impressed!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom swanton, vt

Perfect for our large family!

Posted Dec 29, 2014
The staff was friendly, room suited our family of six and the amenities were perfect for our families needs!
4 out of 5
Recommended
for Everyone
by A verified traveler

Over night mini vacation

Posted Dec 15, 2014
We have always had great luck with Holiday Inn Express...and this visit was no different! Friendly staff, great room size, and fabulous hot breakfast! My only critique was that the chlorine in the pool seemed really strong. It seemed to irritate my daughters skin. We really enjoyed our stay and will definitely be back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Springfield, MO

Comfortable and convenient for business conducted

Posted Dec 15, 2014
Pros: Room was spacious, very comfortable... breakfast offered great selections ! !
Location: Plenty of shopping and restaurants available close by.
Stayed a couple of days for business purposes close to this location, staff was very friendly and accomodations were very clean and comfortable. No surprises.
1 out of 5
Recommended
for Families
by taharfrom Montreal

Never stay in this hotel even for free

Posted Nov 18, 2014 on Hotels.com
I will not recommend this hotel even for my enemy. Very bad service, not clean especially the bathroom : mould into the bathhub around the seal. the fan in the bathroom was really dirty and asked the reception twice (2 days) to clean but nothing happened thay just keep telling sorry. The bed cover also was not clean a spot (like rusty) was on it. The breakfast was really not good the toast, bagels and muffins were like not fresh at all. I think this hotel doesn't meet the holiday inn requirements and I can't immagine that people rate this hotel as good.