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Reviews of Holiday Inn Manchester West, an IHG Hotel

3 out of 5
Holiday Inn Manchester West, an IHG Hotel
Liverpool Street, Salford, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 366 out of 939 reviews" "
Rating 8 - Good. 376 out of 939 reviews" "
Rating 6 - Okay. 120 out of 939 reviews" "
Rating 4 - Poor. 53 out of 939 reviews" "
Rating 2 - Terrible. 24 out of 939 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Stayed 1 night in Apr 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good breakfast and bar area, just a bit far out from city centre
Stayed 2 nights in Apr 2024
Response from Matthew on Apr 20, 2024
Dear Karen,Thank you for your review. We are glad to see that you enjoyed your stay with us, with praise for our breakfast, bar area and nice staff. I will ensure this is forwarded to the whole team. We can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

6/10 Okay

Deborah

Traveled with partner
Liked: Amenities, property conditions & facilities
Free parking, comfortable bed and a lovely ambiance in the bar area.
Stayed 1 night in Apr 2024
Response from Matthew on Apr 20, 2024
Dear Deborah,Thank you for your review. We are glad to read that your recent stay at our hotel was a pleasant one, with praise for our complimentary parking, comfortable beds and lovely ambiance. I will personally ensure your kind response is extended to the whole team.We look forward to welcoming you back in the future.Kind regards,Holiday Inn Manchester West

8/10 Good

stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Clean spacious room. Staff helpful and friendly. WiFi could be better and tv not the best as very slow.
Stayed 2 nights in Apr 2024
Response from Matthew on Apr 10, 2024
Dear Stuart,Thank you for your review. I am glad to read that your recent stay at our hotel was a pleasant one, with specific praise for our helpful staff, spacious rooms and the ease with which we checked you in and out. I will ensure your kind response is extended to the whole team.We look forward to welcoming you back.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this as an overnight stop for a visit to the AO arena which was 5 minutes out by taxi and a half hour walk. We had a problem with the room but this was very quickly sorted. The staff were very friendly And helpful. Will be using again when in Manchester
Stayed 2 nights in Apr 2024
Response from Chelsea on Apr 8, 2024
Dear Richard, Thank you for your review. I am pleased to hear that you enjoyed your recent stay with us. I apologise about the inconvenience caused at the start of your stay, but grateful our staff were able to rectify this quickly for you. We look forward to welcoming you back. Kind regards, Chelsea

10/10 Excellent

Radoslav

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel was good are around hot really bad :)
Stayed 3 nights in Apr 2024
Response from Matthew on Apr 6, 2024
Dear Radoslav,Thank you for leaving us such a brilliant review. We are pleased to hear that your visit to the Holiday Inn Manchester West was such an enjoyable experience. The whole team can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Matthew on Mar 16, 2024
Dear John,Thank you for taking the time to leave us a review. I am glad to hear that you enjoyed your time with us, and we look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent A bit of a distance to the city centre but I knew that when I booked it
Stayed 1 night in Feb 2024
Response from Matthew on Feb 20, 2024
Dear Paul,Thank you so much for your review. We are thrilled that you enjoyed your visit to our hotel, with particular praise for our excellent staff. I will make sure your kind praise is extended to everyone who was on-shift during your stay.We can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

8/10 Good

Nigel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4/5
Good hotel. Laxked some experienced staff. Buffet breakfast ok but not well tended too. Had to keep asking for things.
Stayed 1 night in Feb 2024
Response from Matthew on Feb 5, 2024
Dear Nigel,Thank you for your review. I am glad that you enjoyed your visit to our hotel. However, I am sorry to read that your experience with our buffet breakfast prevented it from being a perfect stay. On behalf of the hotel, please accept my apologies for this. I can assure you this is not to our usual standards, and your feedback has been noted by our management team to prevent this from happening again. We look forward to welcoming you back in the future.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Y T

Stayed 1 night in Jan 2024
Response from Matthew on Feb 1, 2024
Dear Y T,Thank you so much for your review. We are thrilled that you enjoyed your time at our hotel so much. I'm sure I speak for the whole team when I say that we can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

8/10 Good

Harry

Stayed 2 nights in Jan 2024
Response from Matthew on Jan 29, 2024
Dear Harry,Thank you for your review. I am glad that you enjoyed your time at our hotel, and we look forward to welcoming you back in the future.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and breakfast
Nice location, approx 25mins walk to the city centre. Room typical holiday inn, great breakfast. Free parking too.
Stayed 2 nights in Jan 2024
Response from Matthew on Jan 27, 2024
Dear Paul,Thank you for your amazing review. We are delighted that you enjoyed your time at the Holiday Inn Manchester West so much. I will make sure that your kind words about our location, breakfast and free parking are extended to the whole team.We can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

4/10 Poor

Talitha, Liphook

Traveled with partner
Liked: Cleanliness, staff & service
The bed was the most uncomfortable we have ever tried to sleep in. We didn't get any sleep. It was like sleep on a concrete floor. The staff were very friendly and room clean.
Stayed 1 night in Jan 2024
Response from Matthew on Jan 24, 2024
Dear Talitha,Thank you for your review. I am sorry to hear about your recent experience at our hotel. I can assure you this is not to our usual standards. Please take comfort in the knowledge that your feedback concerning the bed has been passed to the relevant departments to ensure this problem does not persist. I am delighted to hear your kind words about our friendly staff and clean rooms, and I will make sure this is extended to the whole team.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Matthew on Jan 23, 2024
Dear Paul,Thank you for your amazing review. I am delighted that you enjoyed your recent stay at our hotel, awarding us top marks as a result. I cannot put into words how thrilled the whole team is to receive such a brilliant response. We can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matthew on Jan 18, 2024
Dear Wayne,Thank you for your review. We are glad to hear that you enjoyed your time at our hotel, and we look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Jackie

Stayed 2 nights in Jan 2024
Response from Matthew on Jan 13, 2024
Dear Jackie,Thank you for your incredible review. We are delighted that you enjoyed your time with us so much, and the whole team can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Matthew on Jan 8, 2024
Dear James,Thank you so much for your incredible review. We are delighted that you enjoyed your time at our hotel. We can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

8/10 Good

Dr.M.Wazir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was comfortable, The breakfast menu was a bit limited, and sometimes The waitresses were hard to be seen.
Stayed 2 nights in Dec 2023
Response from Matthew on Dec 31, 2023
Dear Dr M.Wazir,Thank you for your review. I am glad that you had a comfortable stay at our hotel. However, I'm sorry to hear that your experience was let down during the breakfast. Please rest assured that your comments have been forward to the relevant department to ensure these issues do not persist.We look forward to welcoming you back.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Ulrike

Stayed 3 nights in Dec 2023
Response from Matthew on Jan 1, 2024
Dear Ulrike,Thank you so much for your review. We are delighted that you enjoyed your stay at the Holiday Inn Manchester West. I'm sure I speak for everyone when I say that we can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Trevor

Stayed 1 night in Dec 2023
Response from Matthew on Dec 29, 2023
Dear Trevor,Thank you so much for your excellent review. We are delighted that you enjoyed your time at our hotel, and we can't wait to welcome you back.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with polite friendly staff
Stayed 1 night in Dec 2023
Response from Matthew on Dec 20, 2023
Dear Elizabeth,Thank you for your amazing review. I am delighted that you enjoyed your time at the Holiday Inn Manchester West. I will make sure that everyone who was on-shift during your stay sees your kind response to their hard work.We look forward to welcoming you back.Kind regards,Holiday Inn Manchester West

6/10 Okay

jamie

Traveled with family
Liked: Cleanliness, staff & service
Be careful what you book Vs what you get
Hotel was a good location however booked and paid for a king room and was given a double. Went to reception and said sorry fully booked nothing I can do
Stayed 2 nights in Dec 2023
Response from Matthew on Dec 31, 2023
Dear Jamie,Thank you for your review.I am sorry to hear about the issues you encountered during your recent stay with us. I can ensure you that this is not to our usual standards. Please rest assured that we take such feedback very seriously, and I have no doubt that our management team will pay great attention to it going forward. I would also like to thank you for your kind words about our location. We hope this will not deter you from staying with us again.Kind regards,Holiday Inn Manchester West

8/10 Good

Mark

Traveled with family
Liked: Amenities
Clean and tidy property, plenty of secure parking, couldn’t get a cab due to the very busy traffic. Walked to centre.
Stayed 1 night in Dec 2023
Response from Matthew on Dec 14, 2023
Dear Mark,Thank you for your review. I am glad that you enjoyed your time at the Holiday Inn Manchester West. I am particularly happy to hear your amazing response to our cleanliness and secure car park.We look forward to welcoming you back.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Madoc

Stayed 1 night in Dec 2023
Response from Matthew on Feb 1, 2024
Dear Madoc,Thank you for your incredible review of our hotel. We am delighted that you enjoyed your stay at the Holiday Inn Manchester West, and we can't wait to welcome you back in the future.Kind regards,Holiday Inn Manchester West

8/10 Good

Gary

Stayed 1 night in Dec 2023
Response from Sam on Dec 9, 2023
Hi Gary,Thanks for taking the time to leave us a review- We're glad you enjoyed your stay!Kind Regards,

10/10 Excellent

Dylan

Stayed 1 night in Dec 2023
Response from Sam on Dec 9, 2023
Hi Dylan,Thanks for taking the time to leave us a review- We're glad you enjoyed your stay and hope to see you again soon!Kind Regards,

10/10 Excellent

Christopher J

Stayed 1 night in Dec 2023
Response from Sam on Dec 9, 2023
Hi Christopher,Thanks for taking the time to leave us a review, we're really glad you enjoyed your stay!Kind Regards,

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Sam on Dec 9, 2023
Hi Julie,Thanks for taking the time to leave us a review- We're glad you enjoyed your stay!Kind Regards,

10/10 Excellent

TS

Stayed 1 night in Nov 2023
Response from Matthew on Dec 20, 2023
Dear TS,Thank you for your review. I am pleased that you had such an enjoyable time at our hotel, and we look forward to welcoming you back shortly.Kind regards,Holiday Inn Manchester West

6/10 Okay

Neil

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Matthew on Nov 28, 2023
Dear Neil,Thank you for your review. I am glad to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

6/10 Okay

Neil

Liked: Cleanliness
Bedroom rather small . Over bath shower had no seal on screen - so, easy to flood the floor. Hotel generally clean and tidy. Good , well managed breakfast service. Cleaning staff and dining staff without exception were courteous and helpful .Not true of all the reception staff. Pleasant enough for a short stay.
Stayed 1 night in Nov 2023
Response from Matthew on Nov 25, 2023
Dear Neil,Thank you for your review. I am glad that you had a pleasant stay at our hotel, but I am sorry to hear that a few select issues lowered your overall experience. However, please note that our management team has already been made aware of these, and they are currently working to ensure they do not happen again.We look forward to welcoming you back.Kind regards,Holiday Inn Manchester West

8/10 Good

Scott

Stayed 2 nights in Nov 2023
Response from Matthew on Nov 14, 2023
Dear Scott,Thank you for your review. I am glad to hear that you enjoyed your time at Holiday Inn Manchester West, and we look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

8/10 Good

Akwelley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Matthew on Nov 10, 2023
Dear Akwelley, Thank you for your review. I am glad that you enjoyed your stay at Holiday Inn Manchester West, and we look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

8/10 Good

JON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, friendly staff but most of breakfast buffet was not hot, in fact left most of it.
Stayed 1 night in Nov 2023
Response from Matthew on Nov 9, 2023
Dear Jon,Thank you for your review. I am glad to hear that you enjoyed your stay with us, with particular praise for our friendly staff. I'm sorry that the breakfast buffet was not sufficiently hot. I will ensure that your feedback is forwarded to our kitchen team so this doesn't happen again.We look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Ben

Stayed 2 nights in Oct 2023
Response from Matthew on Oct 31, 2023
Dear Ben,Thank you for your review. I am delighted to hear that you enjoyed your time with us so much, and I look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

8/10 Good

ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We stayed at the Hotel as we were visiting the Coronation Street experience. Parking was excellent. The breakfast was also excellent. Overall a really nice stay. Staff were very helpfull. Although on one of our meals one item was missing, this was queried with the waitress, we were advised that she would enquire why but never to return to give an explaination
Stayed 1 night in Oct 2023
Response from Matthew on Oct 9, 2023
Dear Ronald, Thank you for your amazing review. I am glad that you enjoyed your recent stay with us, and that we proved to be the ideal location whilst you were in Salford for the Coronation Street experience. I will be sure to extend your kind words about our staff to the entire team. We look forward to welcoming you back.Kind regards,Holiday Inn Manchester West

6/10 Okay

Diane

Stayed 1 night in Oct 2023
Response from Matthew on Oct 9, 2023
Dear Diane,Thank you for taking the time to leave us a review. We are always on the search for valuable feedback with which to improve the quality of our services, and I have no doubt that your review will prove indispensable in this regard.We hope we can look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Matthew on Oct 9, 2023
Dear Christopher,Thank you for your review. I am glad to hear that you enjoyed your time at Holiday Inn Manchester West, and I hope we can look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel that is perfect for the AO arena
Stayed 1 night in Sep 2023
Response from Matthew on Oct 1, 2023
Dear Natalie,Thank you for your review. I am delighted to hear that you enjoyed your stay, and that you found us to be the perfect hotel for your visit to the AO arena.We look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

2/10 Terrible

Jennie

Stayed 1 night in Sep 2023
Response from Reception Team on Sep 17, 2023
Hi Jennie, it pains me to hear you did not have a great stay with us! We always try our best to meet our guests expectations however we understand that we did not achieve this this time. We hope you will consider staying with us again in the future so we can sow you your dissatisfactory stay was an exception.

6/10 Okay

Rachael

Stayed 2 nights in Aug 2023
Response from Matthew on Sep 2, 2023
Dear Rachael,Thank you for your review. We are glad to hear that you enjoyed your stay with us, and we appreciate you taking the time to leave us this valuable feedback. We look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Amir

Stayed 1 night in Aug 2023
Response from Bradley on Aug 28, 2023
Dear Amir, we are so happy that you enjoyed your stay here with us at Holiday Inn Manchester West! We do hope to see you again soon!Kind regards, Bradley

10/10 Excellent

Marcel

Stayed 1 night in Aug 2023
Response from Sam on Aug 27, 2023
Hi Marcel,Thank you for taking the time to leave us a review - we're so glad that you enjoyed your stay with us and hope you enjoyed Manchester just as much! Look forward to seeing you again soon.Kind Regards,

8/10 Good

Moraakinyo

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, safe and secure. Room was cleaned and bed laid after each day!! Staff was courteous
Stayed 2 nights in Aug 2023
Response from Matthew on Aug 21, 2023
Dear Moraakinyo,Thank you for your review. I am glad to hear that you enjoyed your recent visit to our hotel, and that you specifically enjoyed our location, courteous staff, clean rooms, and secure facilities. I will be sure to forward your praise to the entire team.We look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Yuk Ling Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and refreshing environment
Stayed 1 night in Aug 2023
Response from Matthew on Aug 21, 2023
Dear Yuk Ling Juan, Thank you so much for your review. We are pleased to hear that you enjoyed your recent visit to our hotel, and that you considered us to be a cosy and refreshing environment. I cannot put into words how happy we are to hear such praise.We look forward to welcoming you back.Kind regards,Holiday Inn Manchester West

6/10 Okay

Helen

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Matthew on Aug 21, 2023
Dear Helen,Thank you for your review. I am glad to hear that you enjoyed your recent stay at Holiday Inn Manchester West, and I hope we can look forward to welcoming you back in the future. Kind regards,Holiday Inn Manchester West

10/10 Excellent

Hoi Yung May

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Jul 2023
Response from Matthew on Aug 21, 2023
Dear Hoi Yung May,Thank you for your review. I am glad to hear that you enjoyed your stay with us, and that you had particular praise for our staff. I will be sure to forward this to the entire team.We look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

8/10 Good

M H

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Matthew on Jul 21, 2023
Dear M H,Thank you for your review. We are glad to hear that you enjoyed your recent stay with us. We look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

10/10 Excellent

Peter

Stayed 2 nights in Jul 2023
Response from Matthew on Jul 16, 2023
Dear Peter,Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us, and we look forward to welcoming you back soon.Kind regards,Holiday Inn Manchester West

2/10 Terrible

Marissa

Stayed 1 night in Jul 2023
Response from Matthew on Aug 21, 2023
Dear Marissa,Thank you for your review.I am sorry to hear that your experience at our hotel failed to live up to your expectations. On behalf of the whole team, please accept my apologies for this. At Holiday Inn Manchester West, we strive to deliver the best possible experience to our guests, and it is clear that we did not achieve this in your particular instance. Please rest assured that your review has been forwarded to our management team, and I have no doubt that they will take it onboard as they seek to continually improve the quality of their services. We thank you for your help in this regard.I hope we can look forward to welcoming you back in the future.Kind regards,Holiday Inn Manchester West