Exterior
Check availability

Reviews of Comfort Inn & Suites Manheim - Lebanon

2.5 out of 5
Comfort Inn & Suites Manheim - Lebanon
2845 Lebanon Rd, Manheim, PA

Reviews

7.2

Good

Rating 10 - Excellent. 208 out of 728 reviews" "
Rating 8 - Good. 230 out of 728 reviews" "
Rating 6 - Okay. 128 out of 728 reviews" "
Rating 4 - Poor. 78 out of 728 reviews" "
Rating 2 - Terrible. 84 out of 728 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a lot of broken things inside the room, barely any channels to watch very limited for the price I paid and breakfast was horrible, limited food, they had jimmy dean reheatable sandwhiches..no real breakfast like most comfort suites pretty much bare minimum..worst experience stay I have ever had at any comfort suits, usually comfort suites are respectable This one was one I'll never take the pleasure of coming to ever again..i think this hotel needs to be audited smh
Stayed 1 night in May 2024

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was on the turnpike side, so was quite noisy. Pool was closed… bummer. Breakfast wasn’t much… just the basics. Room was clean and comfortable.
Stayed 2 nights in Apr 2024

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Breafast bagels old
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

jody a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jeffery

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Television only had 4 working channels all 3 nights, manager was EXTREMELY RUDE and she asked if my primary reason for coming there was the the tv!?!? Who asks that? Coffee pot didnt work. MINIMAL food for breakfast. No fruit, only stale cereal one day. Shower had mold.
Stayed 3 nights in Mar 2024

2/10 Terrible

chad r

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
got there late and called to tell.them id be late. get there doors locked, sign says call. I call and the rude half asleep desk rep. says they arent checkin in anyone else.. whats a Joke.took 45 minutes to get expedia to fix it so at 130 am I got to drive 30 more miles and find another room.. Boycot that place its run by the worst kind of people
Stayed 1 night in Mar 2024

6/10 Okay

Lisa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool is no longer in service. Tv gets minimal channels. Of those channels, several of them don’t have sound and several of them are barely viewable as the picture is distorted. Curtains are unable to close all the way due to design.
Stayed 2 nights in Mar 2024

2/10 Terrible

Colin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had dirty, BLOODY sheets. The next room was cleaner but there was wall damage, broken lamp, broken chair, & dirty coffee maker. Sink & shower have zero water pressure. We asked for more towels & they had zero clean ones til later in the night. Terrible experience.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, quite, clean and friendly staff.
Stayed 2 nights in Jan 2024

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Rooms were dirty and need of paint. Smoke alarms were beeping, locks broken. B-fast was limited. Staff not very helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joan

Traveled with family
The clerk at checkin was very nice. The facility is quiet and I got a good nights sleep.
Stayed 1 night in Nov 2023

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The staff was very friendly and accommodating, but the hotel is old and the facilities show it. Water pressure in the shower was not good, and it was hard to get it to turn on. Hotel was otherwise very clean and presentabl.
Stayed 1 night in Oct 2023

10/10 Excellent

danelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next door to Mount Hope Winery. Perfect for our visit to the Renaissance Faire. Close dining options. Hotel staff very friendly. Clean rooms, good breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

8/10 Good

Jeannine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice convenient location. Staff was very friendly and it was quiet for sleeping!
Stayed 1 night in Oct 2023

10/10 Excellent

betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023

10/10 Excellent

Stefanie

Stayed 1 night in Oct 2023

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a positive experience
Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a good stay. Staff was friendly and new the area well.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

kathyann

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location to Rennaissance Fair, needs updating
The hotel was short-staffed, but all the employees were very pleasant and helpful. My only real issue was that the room we paid for was pretty expensive for one night and showed real signs of damage. The furniture was beaten up, and holes patched with spackle on the wall with no paint, and the furniture was beaten up.
Stayed 1 night in Sep 2023

10/10 Excellent

Roselyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Mariane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Comfort Inn for a Ren Faire weekend. The location is great for the Faire! The staff at the hotel were pleasant and helpful. The stay served its purpose!
Stayed 1 night in Aug 2023

2/10 Terrible

Nicole

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready at check-in (1 hour after check-in time), this was learned only by going up to the room after getting keys and entering to housekeeping. Went back downstairs and was reassigned another room after constant probing - new room - A/C didn't work, shower had grass inside, sheets didn't even smell like they had been washed. Talked to the front desk, again, who stated that they have problems with housekeeping staff not doing their jobs and that I, as the customer, should tell the housekeeper that they need to do their job. Not my place to do so, that would be management's. The property itself is grossly outdated, lots of gross staining on walls, carpets, bedding, no A/C in common areas, pool out of service "since forever" according to the desk. Staff didn't care about any issues raised and would not work toward resolution. $280 for this room in this shoddy, unkempt hotel is unacceptable. They get away with it because of their proximity to the Ren Faire. Someone needs to address the poor condition, personnel issues, poor management and ownership of this hotel. Not what should be acceptable for a Choice brand. Will not stay again.
Stayed 1 night in Aug 2023

2/10 Terrible

Patrice

Business traveler
Disliked: Staff & service, property conditions & facilities
Never again….
Pool was not in service…..Tub clogged when showering had to wait for it to drain down for the next person to shower..mentioned to front desk and didn’t try to resolve acted as if it was not a issue…never received fresh towels the 2nd day..glad I brought my own… served it’s purpose for the reason being there but wouldn’t stay here again
Stayed 2 nights in Aug 2023

10/10 Excellent

Raelene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxed weekend. Was close to many different types of places to visit. We spent time at Mt Gretna and it was a short drive. Would stay here again. Thanks for a good weekend.
Stayed 2 nights in Aug 2023

6/10 Okay

RICHARD

Traveled with partner
Liked: Cleanliness
PArts were damaged
Stayed 2 nights in Aug 2023

6/10 Okay

Jorge

Liked: Cleanliness
Disliked: Property conditions & facilities
Estaban limpios los cuartos, y la cama y almohadas cómodos, pero se veía como un lugar abandonado, muy poco personal y el desayuno muy pobre.
Stayed 3 nights in Jul 2023

2/10 Terrible

Johnathan

Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Basic and clean
The hotel was clean and everyone was very friendly. Location was great for our needs. The continental breakfast was ok - the pictures on the website don’t match up (no hot foods; just cereal, yogurt, bagels/muffins). Fitness center was small and didn’t offer much. Disappointed the pool was out of service.
Stayed 4 nights in Jul 2023

2/10 Terrible

Stacey

Stayed 1 night in Jul 2023

10/10 Excellent

Julissa

Traveled with family and small children
Good
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty towels in the room and food and wrappers on the floor
Stayed 1 night in Jul 2023

8/10 Good

Steve, Myerstown

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Christine

Stayed 1 night in Jun 2023

4/10 Poor

Adam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not okay
It was not that good because everything was out of order
Stayed 1 night in Jun 2023

4/10 Poor

Barry

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

David

Stayed 1 night in Jun 2023

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here a few times a year. It is close to events I participate in. It is a quiet well kept property.
Stayed 1 night in May 2023

2/10 Terrible

Dennis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not worth the price
Stayed 2 nights in May 2023

10/10 Excellent

Carolann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
such wonderful customer service.. especially kelly
i had a wonderful two night stay.. it was nice and clean and the bed was so comfy..i will definitely come again
Stayed 1 night in May 2023

6/10 Okay

Emily

Traveled with family
Liked: Staff & service
Stayed 2 nights in May 2023

4/10 Poor

Stacey L

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and decent. However, the shower/bath tub did NOT work in our room. There was no water pressure at all.
Stayed 1 night in Apr 2023

4/10 Poor

Marita

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed Tv only worked some of the time Walls patched but not painted Not really clean
Stayed 2 nights in Apr 2023