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Reviews of Harbor Town Inn

2.5 out of 5
Harbor Town Inn
4004 Calumet Ave., Manitowoc, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1003 reviews" "
Rating 8 - Good. 330 out of 1003 reviews" "
Rating 6 - Okay. 83 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff.
Stayed 1 night in May 2024

10/10 Excellent

Sherry

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hospitality and super friendly staff.
Stayed 1 night in May 2024
Response from Ryan, Hotel Owner on May 20, 2024
Sherry, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and we hope to see you again.

10/10 Excellent

Julie, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several times. The location is great for us. The rooms are comfortable. The only criticism I would have is the lack of a closet, but the peg rack worked for us. The front-desk staff in particular is phenomenal. They're very friendly, they're good people. We'll be staying there again on our next trip to Manitowoc.
Stayed 3 nights in May 2024
Response from Ryan, Hotel Owner on May 21, 2024
Julie, thank you for taking the time to share your kind comments. We are so pleased you enjoyed your stay with us and we look forward to your return.

10/10 Excellent

HUNG, SALEM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly . highly recommended
Stayed 1 night in May 2024
Response from Ryan, Hotel Owner on May 13, 2024
Thank you for staying with us and for your kind comments. We hope to see you again.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities
The room was really nice. I got the king size bed and it was very comfortable. The pillows were better than average. Also, the bathroom was a decent size, clean, with great water pressure in shower and the bath towels were plush. I liked the way breakfast was served. You get to choose ahead what you'd like and what time you'd like to have it ready and prepared.
Stayed 2 nights in May 2024
Response from Ryan, Hotel Owner on May 13, 2024
Thank you for your wonderful feedback, Joanna. We appreciate you staying with us and we hope to see you again.

6/10 Okay

Megan

Liked: Staff & service
Disliked: Property conditions & facilities
The road to get to the inn is very rough with potholes and all around confusing. The beds are rock hard and the blankets and pillows are very plastic feeling. Staff was helpful.
Stayed 2 nights in May 2024
Response from Ryan, Hotel Owner on May 16, 2024
Megan, thank you for your feedback. We apologize for the confusion but you missed the entrance into the hotel's parking lot and came into the adjacent semi truck parking area, which our very wet spring has damaged. This lot should be resurfaced by early June. Again my apologies, Megan and we hope to see you again.

10/10 Excellent

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel, wood floor and clean. Minor cosmetic work needed in room paint, tub edges fading from cleaning. Nothing that affected my stay or was a problem. Hotel staff was friendly and helpful. Breakfast was better than most similar price hotels I have stayed in. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Ryan, Hotel Owner on Apr 29, 2024
Thank you for your kind comments, David. We are so pleased you enjoyed your stay with us and we look forward to seeing you again.

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Strong dog smell and i'm allergic to dogs. All stuffed up and eyes swollen in morning
Stayed 1 night in Apr 2024
Response from Ryan, Hotel Owner on May 20, 2024
Anne, thank you for your feedback. I apologize for the smell in your room especially in light of your allergies. Please let me assure you that we have designated pet rooms that include hard flooring but in your case there were mistakes made. Again my sincere apologies, having allergies myself, I appreciate how difficult they can be. I hope you will give us another chance in the future.

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awesome. Not your standard buffet. I loved it.
Stayed 5 nights in Apr 2024
Response from Ryan, Hotel Owner on Apr 19, 2024
Nathan, thank you for your feedback. We are so pleased you enjoyed our breakfast service. We appreciate you staying with us and hope to see you again.

8/10 Good

Theodore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well-run, if older motel. Only disappointed that the heater didn’t perform better the first night. I should also have asked for a thinner pillow. Theirs were too thick.
Stayed 2 nights in Apr 2024
Response from Ryan, Hotel Owner on Apr 19, 2024
Thank you for your feedback, Theodore. My apologies for the heater not responding quicker. Also, we do have thinner pillows available at the front desk. We hope to you see again.

10/10 Excellent

Abner J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The price of the room is not something I would dish out while out on the road working. But the hotel is good.
Stayed 1 night in Mar 2024
Response from Ryan, Hotel Owner on Apr 22, 2024
Thank you for your feedback, Abner. We appreciate you choosing to stay with us and we hope to see you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ryan, Hotel Owner on Apr 22, 2024
Thank you for your valuable feedback, Chris and for choosing to stay with us. We hope to see you again.

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Ryan, Hotel Owner on Apr 22, 2024
Thank you for sharing your feedback, Samantha. We appreciate you staying with us and we hope to see you again.

2/10 Terrible

Kelly

Stayed 2 nights in Mar 2024
Response from Ryan, Hotel Owner on Apr 19, 2024
Not sure what the issues were, Kelly. Sorry we didn't meet your expectations.

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities
What’s not to like about a place that gives you a made to order breakfast in the morning? Great staff and Super reasonable! Highly recommend.
Stayed 1 night in Mar 2024
Response from Ryan, Hotel Owner on Apr 22, 2024
Thank you so much for your kind feedback, Todd. We are delighted you enjoyed your stay with us and we hope to see you again.

10/10 Excellent

Kendra

Stayed 1 night in Mar 2024
Response from Ryan, Hotel Owner on Apr 19, 2024
Thank you so much for your feedback, Kendra.

10/10 Excellent

Judonna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice, clean and updated. The staff was great, very welcoming.
Stayed 1 night in Mar 2024
Response from Ryan, Hotel Owner on Mar 11, 2024
Thank you for staying with us, Judonna. We appreciate your feedback and are so pleased you enjoyed your experience with us. We hope to see you again.

8/10 Good

Patricia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The made to order breakfast
Stayed 1 night in Mar 2024
Response from Ryan, Hotel Owner on Mar 8, 2024
We are so pleased you enjoyed your breakfast, Patricia. T Thank you for staying with us and we hope to see you again.

4/10 Poor

Ray, rochester

Disliked: Staff & service, property conditions & facilities
The room was ground floor and the sliding windows locks were cheap plastic and would not line up and so anyone could have easily entered my room from the outside. Also, the TV would not work - it showed a message telling me to click the "input" button, but there was no input button on the remote, not any buttons along the edges of the TV. I called to front desk and they did not know how to fix that, so they offered to move me to new room , which I declined as I was already in bed. Finally, the red message light on the phone blinked brightly non-stop all night. Not instructions in the room on how to "check messages", not that I was expecting any messages. Again a call to the front desk provided no help - "it just does that sometimes" was the answer. Ugh.
Stayed 1 night in Mar 2024
Response from Ryan, Hotel Owner on Mar 8, 2024
Ray, thank you for bringing these issues to our attention. Please accept my apologies, we have taken the room off market to correct the problems you mentioned. I want to assure you the issues will be fixed and are not common to our hotel. We hope you will give us another try.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dark at check in ok during the day
Stayed 1 night in Mar 2024
Response from Ryan, Hotel Owner on Mar 4, 2024
Thank you for your feedback, Donald. We appreciate you choosing to stay with us.

10/10 Excellent

Lynn

Stayed 1 night in Mar 2024
Response from Ryan, Hotel Owner on Apr 22, 2024
Thank you for taking the to time to share you feedback, Lynn. We are so pleased everything went well and we hope to see you again.

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv reception was bad Heater made noises Bed too soft
Stayed 3 nights in Feb 2024
Response from Ryan, Hotel Owner on Mar 4, 2024
Thanks for your feedback, Mark. We just installed a new card for our satellite service with should have corrected the issue you experienced. Our heating units and mattresses were replaced in the last two years, please accept my apologies that we missed the mark.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
People working there are very helpful, nice and friendly. This place is great, only needs bathroom updates because that room is very small and the tub should be replaced with a new one. However, the shower is great.
Stayed 2 nights in Feb 2024
Response from Ryan, Hotel Owner on Mar 4, 2024
Thank you for your feedback, JoAnne. We appreciate you choosing to stay with us and we hope to see you again.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, clean, modern.
Stayed 1 night in Feb 2024
Response from Ryan, Hotel Owner on Feb 26, 2024
Thank you for staying with us, Amy. We really appreciate your comments and hope to see you again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, clean and employees were very friendly and informative.
Stayed 1 night in Feb 2024
Response from Ryan, Hotel Owner on Feb 26, 2024
John, thank you for your valuable comments. We are so pleased you enjoyed your stay and we hope to see you again.

8/10 Good

Bryon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and accommodating. Very clean but there was a slight smell from new paint. Free breakfast was easy and tasted very good. We didn't have to make anything. Snow removal was not very good on sidewalks and parking area. Still had snow from earlier in the week to slip and fall on. Still I would recommend the place to stay at again.
Stayed 1 night in Feb 2024
Response from Ryan, Hotel Owner on Feb 20, 2024
Thank you for staying with us, Bryon. We appreciate your feedback and are happy to hear you were pleased with your room and our breakfast service. Thank you for bringing the snow on the side walks and parking areas to our attention, we had very significant winds off the lake over the weekend that blew snow back onto the parking lot and some sidewalks. We have it all corrected now. Again, thank you for your recommendation and we hope to see you again.

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean. Staff was very cheerful and friendly
Stayed 1 night in Feb 2024
Response from Ryan, Hotel Owner on Feb 19, 2024
Thank you so much for your kind review, Anne. We are so pleased you enjoyed your stay and we hope to see you again.

10/10 Excellent

MaryTeresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was better than I thought. Inexpensive, clean rooms, gym and game room, an amazing made to order breakfast, easy to find location. The staff is above and beyond helpful. The harbor decor was perfect. Will definitely be a frequent guest when visiting family
Stayed 2 nights in Feb 2024
Response from Ryan, Hotel Owner on Feb 19, 2024
Mary Teresa, you made our day, thank you for taking the time to share about your stay with us. We are so pleased you enjoyed everything and we look forward to seeing you again.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our 1 night stay at the Harbor Town Inn in and would recommend it to anyone needing a hotel in Manitowac.The check in/check out was quick and the desk personnel were very friendly The mattress was one of the most comfortable mattresses we have ever slept on. Our room and all areas of the hotel were super clean. The breakfast area was nicely decorated. One suggestion would be to have a microwave available in the breakfast area so food that cools off can be reheated. We will definitely stay at Harbor town again
Stayed 1 night in Feb 2024
Response from Ryan, Hotel Owner on Feb 19, 2024
Gary, thank you so much for taking the time to share about your experience with us. We are so pleased you enjoyed your stay and slept well. There is a new microwave in the breakfast area for you if you come back. Thank you for choosing to stay with us and we hope to see you again.

6/10 Okay

Kathryn

Liked: Cleanliness, property conditions & facilities
Plenty of rooms available. The free breakfast wasn't very good
Stayed 2 nights in Feb 2024
Response from Ryan, Hotel Owner on Feb 19, 2024
Thank you for your feedback, Kathryn. Our breakfast is cooked to order including fresh made eggs, sausage, waffles and pastries, please accept my apologize that it didn't meet your expectations. We are adding new locally sourced breakfast options this spring, we hope you will try us again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful...Above and beyond
Stayed 1 night in Feb 2024
Response from Ryan, Hotel Owner on Feb 19, 2024
Christine, thank you for your kind feedback. We are so pleased you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Lynn

Stayed 2 nights in Feb 2024
Response from Ryan, Hotel Owner on Apr 22, 2024
Thank you for feedback, Lynn. We hope to see you again.

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this place
They were very few guests staying in the hotel. I never saw another guest but at 2:30 am, a man outside my room was threatening his wife for two hours before I called the police. The front desk told me they were aware of it but the altercation only ended after I called and officers arrived.
Stayed 1 night in Feb 2024
Response from Ryan, Hotel Owner on Feb 7, 2024
Kelsey, please accept our sincere apology for the unusual and very unfortunate situation you experienced. Let me assure you what occurred is incredibly rare at our family run hotel. The building is secured each night and a retired local police officer manages the property. Safety and security is our number one priority.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated, great staff, clean rooms and common areas. Lots of nearby restaurants. Easy access to downtown.
Stayed 2 nights in Feb 2024
Response from Ryan, Hotel Owner on Feb 7, 2024
Thank you for your kind comments, Stephen. We are so pleased you enjoyed your stay with us and we hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Motel!
I recommend this motel. The location is great and the staff was awesome. The place is clean and in good condition.
Stayed 1 night in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you very kindly for your feedback, we are so pleased you enjoyed your stay and we hope to see you again.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff really assisted when we asked questions or needed help. They have great breakfast that you order!
Stayed 3 nights in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you for staying with us, John! We are so pleased you enjoyed your experience with us and we hope to see you again soon.

8/10 Good

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, we were one of four cars in the parking lot and the hotel was quiet, only saw one other person the whole time we were there. The room was updated and had everything we needed, although the bathroom was a bit small. The breakfast was order ahead, and was okay, most of our food came out cold but tasted pretty good. Check in and check out was super easy and I was surprised there wasn’t more people!
Stayed 1 night in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you for your valuable feedback, Kaitlyn. We are so happy to hear you enjoyed your time with us.

10/10 Excellent

M-SHARON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so friendly, welcoming, and cozy. My daughter and I enjoyed the made-to-order breakfast this morning.
Stayed 1 night in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
We are so happy you enjoyed your stay and our breakfast service in the morning, Sharon. Thank you for choosing the Harbor Town Inn and we hope to see you again. .

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean & updated
Stayed 1 night in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you for your valuable feedback, Michelle. We appreciate you staying with us and we hope to see you again.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in Manitowoc!
Just an awesome independent hotel with excellent service. Clean, comfortable with an amazing breakfast.
Stayed 1 night in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you so much, Gary for taking the time to share your feedback. We are so pleased you enjoyed your stay and we hope to see you again.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Must Try!!
We were hesitant at first to stay at Harbor Town in based in what we were reading early on. WOW! Were we wrong and shocked at how incredible this place was from start to finish. First off the check-in process was seamless and they accommodated for our 1 year old pup with doggy bags. The breakfast is order ahead and have a time circled to pick up the next more in cafeteria. Some of the BEST breakfast we've ever had, needless to say we will be back.
Stayed 2 nights in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Taylor, thank you so much for your wonderful feedback! We are so pleased to hear you enjoyed your time with us and we look forward to seeing you again.

10/10 Excellent

Amber

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you for staying with us and sharing your feedback, Amber. We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent with shopping near by. The staff is excellent, very professional and helpful. Room was spacious and comfortable. No complaints.
Stayed 2 nights in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you for your kind feedback. We are so pleased you enjoyed your stay and hope to see you again.

10/10 Excellent

Susan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you for staying with us, Susan!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was wonderful. Helpful, friendly and very nice. the bed was comfortable, and the pillows were wonderful. Small ding on no conditioner in the bathroom. I will be back.
Stayed 1 night in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you so much for your wonderful feedback, Amy. We are grateful that you chose to stay with us and we hope to see you again soon.

10/10 Excellent

Diana, Punta Gorda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you for staying with us, Diana.

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan on Feb 2, 2024
Thank you so much, Deb. We appreciate your feedback and are delighted you enjoyed your stay. We hope to see you again.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
The person at check in was friendly. The meet room offered two free games that were entertaining.
Stayed 1 night in Dec 2023
Response from Ryan, Hotel Owner on Feb 2, 2024
Theresa, thank you for sharing your feedback and for choosing to stay with us. We are happy you enjoyed our game room and we hope to see you again.

10/10 Excellent

Karli

Stayed 1 night in Dec 2023
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you so much for your feedback, Karli. We are so pleased you enjoyed your stay and we hope to see you again.

10/10 Excellent

Patrick

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ryan, Hotel Owner on Feb 2, 2024
Thank you, Patrick for your feedback. We appreciate you choosing to stay with us and we hope to see you again.