Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Fiona from Toronto

Nice Riad in Medina

Posted May 8, 2014
My husband and I enjoyed our stay at Angsana. We stayed at the Tivaline Riad which is one out of the 6 in the collection but only steps away from the main Si Said Riad where the reception was located and breakfast was served. It was beautiful and I really appreciated the decor and atmosphere. We had a room on the main floor in front of a beautiful fountain which was large and comfortable. The Moroccan restaurant at the hotel was also excellent and the breakfast was very nice in the beautiful courtyard. The location was great, about 5 mins walk to the main Jemaa El Fna square. The only unpleasant experience was upon initial arrival...because of the small winding streets in the Medina, the Riad would be difficult to locate. The taxi dropped us off at the main lot/square closest to the Riad where a guy offered to show us the way and walked us to the Riad only steps away. We were happy to give a tip for his help but upon arrival found that he had a couple "friends" of his walk with us. One of his friends demanded that we give him 100 durhams which we refused but he wouldn't leave us alone. The security guard was not helpful at all and I was surprised since he was "security" as this appears to be a common situation. Other than this incident, all other staff were very nice and helpful during our stay. They even gave us a courtesy room after checkout before we had to leave for airport due to late flight. We would recommend stay at this Riad as overall very pleasant!
Comment from Hotel Management
May 26, 2014 by Petra Trapp, Hotel Management
Dear Fiona, thank you very much for sharing your experience at the Angsana Riad Collection Marrakech with others. We are pleased to read that you enjoyed the atmosphere at our riad Tiwaline and the good location of the riads. Furthermore it is a pleasure that you qualify our restaurant as excellent.We understand that the arrival experience was unpleasant for you. It is our aim to avoid such situations, hence we suggest for your next visit to book the transfer from the airport with us or to communicate us your arrival time. In this case our staff will await you at the car park and ensure an immediate warm welcome from our side. We are looking forward to welcoming you soon again. With our best wishes, Petra Trapp Hotel Manager
5 out of 5
Recommended
for Everyone
by Olivia from London

Perfect Haven

Posted May 7, 2014
Pros: Location is great, less than 10 minutes stroll to the main square. The atmosphere and feel of the Riad makes it a very relaxing place to be.
Cons: Nothing, it was great.
Location: Everything in the medina is walking distance.
We booked the royal suite as a treat (which was not much more expensive than the regular rooms) and it was larger than my London flat. The traditional décor was beautiful and it was a real treat to stay there. The staff were incredibly helpful and friendly and the Riad was perfect for a short city break to Marrakesh. The rooms do not have a TV (this is deliberate to add to the traditional feel) and internet is sketchy unless you are in the main areas, however, it was great to put down the blackberry and have a valid reason not to be contactable 24/7. The roof top sun terrace and plunge pool / Jacuzzi is perfect for afternoon sundowners after a busy day sightseeing.
Comment from Hotel Management
May 26, 2014 by Petra Trapp, Hotel Management
Dear Olivia, we are very pleased to read that you had a delightful stay with us and that you comment on our staff and the room in such a positive way. Your kind review is motivating our team to go the extra mile with great pleasure. We hope to see you soon again and wish you all the best. Warm regards, Petra Trapp Hotel Manager
1 out of 5
by Najmia from Los Angeles

Definitely NOT 5 Star

Posted May 7, 2014
Pros: We only liked the Moroccan staff. The guys who actually work hard.
Cons: Water heaters could be bigger, breakfast could be less stale, and understanding and solving customer complaints could be improved overall.
Location: This is in the medina off jemaa el fnaa square. You can't drive to the riad, but once you're in, the square has plenty of food and entertainment.
My parents and I stayed here on a recent trip to Morocco and it was a nightmare! Our transfer with luggage took several hours winding through the medina. We had 2 porters fighting over who was going to move our things and a bell boy who kept us waiting while he played hooky from work. Finally, they dropped us off at the wrong location (there are 5 riads in this "collection") with no hotel staff to meet us, and both porters demanding money from us. After complaining that we had lost an entire morning to this nonsense, we were shown to our rooms and compensation was alluded to. When it was time to unpack, I moved an unassuming bowl out of the way, only to find it had been filled with perfume oil. I say "had been" because said perfume oil was now all over my luggage, staining and scenting everything I own. I wanted to call someone, but there are no phones or TVs in the room. We managed to find someone who told us the hotel would take care of the laundry. I then took my heavily perfumed self to the free dinner they offered us (for the day's troubles), but it was more trouble to eat the terrible food. Then it was time to take a shower, which turned cold after 10 minutes because the water heater is the size of a carryon. At checkout, the manager told us they did us a favor by doing more laundry than what had been spilled on, and they were going to overlook it. Thanks. I'll overlook the fact that I had to wear the same clothes for 2 days because my clean clothes reeked!
Comment from Hotel Management
May 21, 2014 by Petra Trapp, Hotel Management
Dear Najmia, Thank you for sharing your feedback on your recent stay at Angsana Riads Collection Marrakech. We are pleased to read that you appreciated the local staff, as well as the location of the Riads in the heart of the Medina. We regret that you had a less pleasant arrival experience and that your stay was not completly satisfying you. We have taken note of all your comments and will certainly make adjustments to enhance guest experience. With best regards, Petra Trapp Hotel Manager
2 out of 5
by TBZ from New York

Terribly overpriced. Three star quality.

Posted Apr 25, 2014
Pros: Suite was beautiful and the manager was very gracious, sending wine and roses to our room after we reported our anger with the arrival procedure.
Cons: A sign for the hotel in the car park where taxis drop you off could go a long way!
Location: Good location - right in the heart of the medina.
The hotel room was beautiful and comfortable (we had a suite), but the overall quality of the hotel was disappointing. Upon being dropped off by a taxi close to Angsana, two local​s​ descended on the taxi, harassed us, and insisted on showing us to the Angasana reception, which is difficult to locate (the hotel could easily put a sign up in the square to guide guests but it hasn't). Upon arrival the men demanded​ ​payment. Shockingly,​ the two Angsana receptionists, including a security guard, pushed us to pay them. Similarly frustration ensued when trying to take a taxi that the hotel had arranged later on in the visit Expedia did not warn us that there would be a hotel issued "stay tax" (in addition to a local government tax) as well as an expensive "service charge" for staying at the hotel. We were appalled at the service charge, particularly given how unhelpful and disappointing the staff were. The breakfast was very poor quality - not what you would expect from a five star hotel. Our second day the hot water stopped working in the bathroom, but we were able to get it fixed the third day. I also booked an spa appointment 48 hours in advance only to be told the day of that I had been bumped for a couple that wanted to use the massage room in my riad instead - I was appalled! They said I could pay for a massage at another Riad about 20 minutes away. Given the extra charges and what was certainly not five star treatment we were very disappointed with our stay!
Comment from Hotel Management
May 21, 2014 by Petra Trapp, Hotel Management
Dear TBZ, Thank you very much for your constructive comments. We are pleased to read that you appreciated the beautiful suite and the good location of our Riads in the heart of the medina. We have taken note of your feedback and will work on the necessary amendments in order to meet our guest's expectations. With best regards, Petra Trapp Hotel Manager
5 out of 5
Recommended
for Everyone
by Richard from Dartford, England

A quiet oasis in the bustle of the Medina

Posted Apr 22, 2014
Pros: The quality of service was outstanding: the staff could not have been more attentive, without being intrusive.
Cons: Nothing: an ideal location for an exotic city break.
Location: Convenient for palaces, souks and main square, and taxi stand to take you anywhere further.
This hotel proved to be an excellent base for walking in and around Marrakech, close to three major palaces, the souks and the main square. The facilities were excellent in all respects.
Comment from Hotel Management
May 26, 2014 by Petra Trapp, Hotel Management
Dear Richard, thank you very much for taking the time to poste a comment on Expedia. It is a pleasure to see that you consider our facilities excellent and your positive evaluation is inciting our team to make the difference through the service and the facilities we provide. In case you might come back to Marrakech it would be our pleasure to welcome you again as a guest in our riads. Best regards, Petra Trapp Hotel Manager
4 out of 5
Recommended
for Everyone
by B from london

Mystic & magical

Posted Apr 1, 2014
Hi The Riad is an unsual but amazing place to stay...you are in the heart of the Medina & you get to appreciate the beauty of Marrakesh. The staff are great & very helpful. It was a special occassion and they made our stay special.
Comment from Hotel Management
Jul 6, 2014 by Petra Trapp, Hotel Management
Dear B., Thank you very much for your positive comment. We are very pleased that you enjoyed to stay in a place which is different from a hotel. It is our aim to welcome our guests with the tipical moroccan warmth in an amazing ambiance. To know that we met your expectations, making your stay special is highly motivating our team . It would be a great pleasure for us to meet you soon again. With the best wishes from the Angsana Marrakech team, Petra Trapp Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent traditional accommodation

Posted Mar 23, 2014
Pros: Traditional Moroccan building
Cons: Nothing I can think of
Location: Excellent
All staff were excellent and could not do enough for us
Comment from Hotel Management
Jul 6, 2014 by Petra Trapp, Hotel Management
Dear Sir/Madame, thank you very much for your nice comment. To go the extra mile for our guests is a pleasure for us and we are very pleased that we met your expectations. Whenever you might wish to visit Marrakech again, we hope to welcome you again in the traditional Moroccan ambiance of our riads. With our best regards, Petra Trapp Hotel Manager
5 out of 5
Recommended
by Gareth from UK

Excellent Riad in Heart of the Medina

Posted Mar 20, 2014 on Hotels.com
One thing you have to accept about staying in the Medina is that it is quite likely that the taxi won't get you to the door! This riad is no different except that at least you are dropped off at a car park. The usual luggage haulers will be there on a shot but it is legally 2 min away. Once inside out is an oasis of peace and quiet. Lots of original features give it a genuine feel. However now that the resort is made up of 6 riad so you might want to check which one you are in. We didn't get confirmation on our booking either from Hotels.com or the hotel And despite paying for a queen /king size bed were given a double bed room. It was also separate from the main reception /restaurant riad. Whilst being lovely and atmospheric we asked to be moved which the helpful staff did without any bother. I would always try to get the main riad if not only because you can get a drink brought up to the peaceful rooftop area to chill out. Breakfast was a small continental affair but lovely in the road's central area. Finally I can't complement the staff enough. They are very (genuinely) friendly and helpful, even providing me a birthday cake without anyone asking based on my passport details. I would wholeheartedly recommend.
Comment from Hotel Management
Jul 7, 2014 by petra, Hotel Management
Dear Gareth, thank you very much for recommending our riads. Disposing of 6 riads we understand that some guest might wish to be moved, which we will do with pleasure whenever possible. Your comment shows how pieceful and relaxing it is to stay on our roof tops, hence it is inspiring us to extend our bar and restaurant service in all riads. Just take the mobile we hand over to each guest upon arrival, give us a ring and we will be at your service on each roof top, your room, wherever you wish. The entire team is very pleased about your friendly words and your comment certainly brightens up our days. We really hope to welcome you soon again, maybe, who knows, for a next little birthday surprise. With our best wishes, Petra Trapp Hotel Manager
5 out of 5
Recommended
for Everyone
by SAVO

Luxury and Convenience at a great price

Posted Mar 19, 2014
We basically booked this hotel as a spur of the moment break from work and we were pleasantly surprised. We wanted somewhere close to the centre of town so we didn't have to walk mikes or take a shuttle bus (on a schedule). We also wanted to stay somewhere that was rustic and had a traditional Moroccan flavour. The Angsana Riad collection was perfect for us and the hospitality and friendliness of the staff was second to none we had previously experienced. (Hamid and Abdelrahim) made sure they have us inside tips on booking tours and haggling with taxis or traders. We were literally a 5minute meander through the Dar Si Daid souks to get the the vibrant and colourful Jemaa El Fna square. Breakfast was plentiful. We visited Ourika and the waterfall and I must say that was a great experience even though I wore inappropriate footwear (it's a bit of rock climbing to get there 2000m above sea level).
Comment from Hotel Management
Jul 6, 2014 by Petra Trapp, Hotel Management
Dear SAVO, we are very happy to know that the Angsana Riad Collection was a perfect place for you during your stay in Marrakech. Your extremly positive comment concerning the the friendlyness of the staff and our hospitality makes us really happy and motivates us to go the extra mile for our valued guests. As you loved the central location of our riads we hope you see you again whenever you plan to come back to discover the red city. With warm regards, Petra Trapp Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Mar 2, 2014
Nice location in the centre of medina. Staff were brill and advised on many activities. We stayed for 3 nights and enjoyed the rooftop area.
Comment from Hotel Management
Jul 6, 2014 by Petra Trapp, Hotel Management
Dear Sir/Madam, thank you very much for sharing your positive experience at the Angsana Riad Collection Marrakech with others. We are pleased to know that you enjoyed your stay with us taking as well some peaceful moment to relax on our roof top. We are looking forward to welcoming you again in the near furture. With best regards, Petra Trapp Hotel Manager