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Reviews of Fairmont Royal Palm Marrakech

5 out of 5
Fairmont Royal Palm Marrakech
BP 2470 - Km 12 Route d'Amizmiz, Tameslouht, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 120 out of 166 reviews" "
Rating 8 - Good. 29 out of 166 reviews" "
Rating 6 - Okay. 14 out of 166 reviews" "
Rating 4 - Poor. 2 out of 166 reviews" "
Rating 2 - Terrible. 1 out of 166 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bayonle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really had a nice time in this hotel—1st class treatment from the staffs
Stayed 4 nights in Mar 2024

10/10 Excellent

suman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the the pick up at the airport to out departure the hotel has gone above and beyond to ensure we have a fantastic stay. Highly recommended this hotel for families as so much to do.
Stayed 3 nights in Feb 2024

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Most relaxing hotel ever
Top of my list on customer service. Every one was accomodating. The location was perfect and the grounds were beautiful. I plan to return.
Stayed 1 night in Jan 2024

10/10 Excellent

Kia

Stayed 10 nights in Dec 2023

10/10 Excellent

Pawel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mariama B on Dec 5, 2023
Dear Mr Godlewski, We would like to thank you for your rating and hope to welcome you back at the Fairmont Royal Palm Marrakech. Kind regards,

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Mariama B on Nov 19, 2023
Dear Mr Robert, I trust this email finds you well. We sincerely appreciate you taking the time to share your feedback with us regarding your recent stay at the Fairmont Royal Palm Marrakech. To ensure that we address any specific concerns you may have and to further enhance your experience with us, we would be grateful if you could provide more details about the aspects that led to the rating. Your specific comments will enable us to pinpoint areas of improvement and take corrective measures where necessary.Your satisfaction is our top priority, and we genuinely value your input.Once again, thank you for choosing to stay with us, and we look forward to the opportunity to better serve you in the future.Warm regards,

10/10 Excellent

Jimmy

It’s the best!
Stayed 2 nights in May 2023
Response from Mariama B on May 31, 2023
Dear Jimmy, Thank you so much for your kind review about your recent stay at the Fairmont Royal Palm Marrakech.We are delighted to read that you enjoyed the hotel, and the service. We look forward to welcoming you back soon,Best regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and excellent service
Superb hotel with wonderful service. Conveniently located just 30 mins from the Medina, this hotel offers luxury and style. Excellent Spa and golf facilities.
Stayed 3 nights in Mar 2023
Response from Mariama B on Dec 5, 2023
Dear Mr & Mrs Herraman, Thank you for sharing feedback of your recent visit. We are delighted you enjoyed your stay at the Fairmont Royal Palm . We hope you will choose us again on your next visit in Marrakech City.Best regards,

10/10 Excellent

Vlad Serban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Fairmont Royal Palm Marrakech and it was a truly delightful and luxurious experience. From the moment we arrived, we were greeted with warm hospitality and outstanding service. The hotel itself is simply stunning, with beautiful grounds and elegantly designed rooms. Every detail was thought of, from the comfortable bedding to the ample amenities. But what truly made our stay unforgettable was the amazing proposal that the hotel organized for us. They went above and beyond to create a magical and romantic evening that we will never forget. We would like to personally thank Amine, the room dining director, for his exceptional attention to detail and for making sure every aspect of the proposal was perfect. And a special shout-out to Sara, the guest relations agent, for her kindness and for making our stay truly memorable. In conclusion, we highly recommend the Fairmont Marrakech to anyone looking for an unforgettable experience. Thank you again to the entire team for making our stay so special.
Response from Mariama B on Feb 14, 2023
Dear Mr Vlad Serban, Thank you for choosing the Fairmont Royal Palm Marrakech for your proposal trip. What can we say except thank you for this wonderful review.We are delighted to read that you enjoyed your experience with us and you enjoyed the attentive service of our Teams Members. It is always a pleasure to receive positive feedback. We will share your comments with our team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to have the pleasure to welcoming you back soon.Best regards,

6/10 Okay

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spacious, vast and immaculately kept. Plenty of areas to enjoy some peace and quite and a nice walk around the property and grounds. Lovely golf course, facilities and swimming pools including the gym and spa. Nice choice of restaurants however if you are vegan, the food is extremely limited / no choice in some restaurants. Although the managers were helpful and tried to accommodate, the lack of English speaking staff made it hard to communicate my dietary needs. They really need to include at least two vegan option dishes for starters, mains and deserts as a minimum in all restaurants including at the breakfast buffet, otherwise guests will eat out. As we visited in January the hotel was very quiet as a result staff were super attentive to the point of annoyance. One evening as I was getting ready for a shower a male staff member walked into the room (he may have knocked but I didnt hear). We found therefore found our privacy was lacking due to the constant knocks on the door, offering smoothies, fruit, cakes. Lovely touch but just too much for us. Both our coffee machine and fridge were not working and no hairdryer had been provided. However the best part of the room was the bed, absolutely divine and the best nights sleep weve had in years. One point to note is that everything here is overly expensive. Breakfast was £40 each and an Aperol Spritz £20! Also check your check out bill...they fleeced us on taxi prices compared to the yellow cabs!
Stayed 4 nights in Jan 2023
Response from Mariama B on Jan 31, 2023
Dear Mrs Williams, We would like to thank you for your recent stay at the Fairmont Royal Palm , as well as for taking the time to share your feedback with us.As you know, we most appreciate being informed of our guests’ impressions after staying at our property.Although your review shows we have failed in meeting your expectations, for which we would like to extend our sincere apologies, it will eventually help us provide better guest services to our valued clientele.We are sorry to read about your experience at our restaurants, and we assure you that the necessary steps will be taken to diversify the choice of vegan dishes.Please rest assured that your review has not been taken lightly. We will make sure to share all of your comments with our Heads of Department, and engage in appropriate measures to prevent future occurrences.We do hope you will give us an opportunity to welcome you again and show you that this unfortunate experience does not reflect the quality of service we would like to deliver to our valued guests.Best regards,

10/10 Excellent

patricia

Stayed 1 night in Jan 2023
Response from Mariama B on Dec 5, 2023
Chère Patricia, Nous vous remercions d'avoir pris le temps de nous faire part de votre retour, et espérons vous accueillir de nouveau au Fairmont Royal Palm Marrakech. Cordialement,

6/10 Okay

Varun

Stayed 4 nights in Nov 2022

10/10 Excellent

Amal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful hotel, fun for kids. Nice kids club with lots of activities. Weather was really nice and good to escape our winter for a few days.

10/10 Excellent

Mr Darren

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2022

10/10 Excellent

Stephanie

Stayed 5 nights in Jul 2022

10/10 Excellent

alec

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional location, relaxing and luxurious. The restaurants are all delicious, the staff is friendly and helpful. Too bad that small things like airport transfers are not included...
Stayed 7 nights in Apr 2022

8/10 Good

Almas

Stayed 7 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Great location/property, a number of facilities were however closed due to covid. I don’t feel the cleaning was to the standard you’d expect from a 5 star Fairmont property.
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff.
Stayed 1 night in Apr 2021
Response from C.Chemaly on Apr 16, 2021
Dear Valued Guest, Thank you for taking the time to review your experience on Expedia. I am delighted to read that you enjoyed your stay and that you particularly appreciated the service. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Chadi Chemaly General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from A-Salibi on Apr 11, 2020
Dear valued guest, First of all, thank you for sharing your feedback with us. I am sincerely sorry to know that you experience among us did not meet your expectations. It would help us take corrective actions if you could give us more details about your stay. Rest assured that we always act upon our guest's constructive remarks. Thank you for choosing the Fairmont Royal Palm and we hope we will have the opportunity to regain your trust back during a future visit. Kind regards, Afif Salibi General Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from A-Salibi on Mar 5, 2020
Dear valued guest, I’m glad to read that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE MOST SPECTACULAR FAIRMONT
This was one of the best hotels we have stayed at. They have a great kid's club and the food is fabulous. Great service and fab room. We will be back
Stayed 1 night in Feb 2020
Response from A-Salibi on Feb 29, 2020
Dear valued guest, Thank you for sharing your feedback on hotels.com. I am delighted to read that you enjoyed your stay and particularly appreciated the service. I hope we will have the pleasure to welcome you back among us very soon. Kind regards, Afif Salibi General Manager

10/10 Excellent

MarkC, Lancashire, UK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fairmont is our favourite hotel ..... in the world! We have stayed at so many amazing places but this is just so special. The setting, the design, the service the ambience. Everthing is perfect. For us travelling from Manchester UK it means we can be in a perfect place in just a few hours. It’s our 3rd time and I am sure we will be back again. Thanks also to the pool staff who cannot do enough for you. See you next time.
Stayed 3 nights in Feb 2020
Response from A-Salibi on Feb 11, 2020
Dear valued guest, Thank you for sharing your feedback with us on Expedia. I am delighted to read that you had a wonderful stay among us and appreciate our services. Thank you for your loyalty to the Fairmont Royal Palm and we all look forward to welcoming you back us soon. Best regards, Afif Salibi General Manager

4/10 Poor

ka kit

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not good for cold weather stay. As you have to walk from building to building Got locked outside the room for 30 mins because no new room card was given after extension Restaurant there way overpriced A bottom of water cost 10 US. Even local call using the room phone charge by each use
Stayed 1 night in Jan 2020
Response from A-Salibi on Feb 1, 2020
Dear valued guest, Thank you for sharing your feedback on Hotels.com I am sorry to read that your experience among us did not meet your expectations, and would like to apologies for the inconvenience encountered with your room card. Rest assured that strict measures have been taken to avoid such situations in the future. Further to your comment about our food prices, we would like to assure you that our prices are carefully reviewed periodically taking into account market prices and are very well positioned compared to all other luxury hotels in the city. Thank you again for sharing your feedback, and I hope I will have the opportunity to regain your trust back during a future visit. Kind regards, Afif Salibi General Manager

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel but they charge for like everything, very money minded they dont miss a trick - check your bill in this place they tried to bill us for stuff we didnt do/use. Its expensive but ok if you want a quiet time and into golf.
Stayed 5 nights in Oct 2019
Response from A-Salibi on Dec 31, 2019
Dear Valued Guest, Thank you for taking the time to review your experience on hotels.com. It is a pleasure to read that you had a pleasant stay in our hotel. However, I would like to sincerely apologize for the confusion on your invoice, I have personally followed up with the Front Office team on your comment, to avoid such incidents in the future. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from A-Salibi on Dec 23, 2019
Dear valued guest, I’m glad to know that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room with high ceilings, large windows, huge bathroom. Beautiful gardens and views. Amazing swimming pool and facilities.
Stayed 2 nights in Sep 2019
Response from A-Salibi on Sep 30, 2019
Dear Valued Guest, Thank you for taking the time to review your experience on Expedia. I am delighted to read that you enjoyed your stay and appreciated the room, the pool and the amazing view on the Atlas mountains. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2019
Response from A-Salibi on Sep 30, 2019
Dear valued guest, I’m glad to read that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

10/10 Excellent

simrata

Stayed 4 nights in Sep 2019

10/10 Excellent

Jason, rth Hatley

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great on all levels. Nicest swimming pool ever seen.
Stayed 7 nights in Sep 2019
Response from A-Salibi on Sep 18, 2019
Dear valued guest, I’m glad to read that you enjoyed your experience in our hotel and particularly appreciated our 2000sqm swimming pool. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairmont
Good hotel, a bit of a shame about the building work but overall service was great
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property, very attentive and accommodating staff, and very clean.
Stayed 4 nights in Jul 2019
Response from A-Salibi on Jul 16, 2019
Dear Valued Guest, Thank you for taking the time to review your experience on Expedia. I am delighted to read that you enjoyed your experience and appreciated the service during your stay. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2019
Response from A-Salibi on Jun 26, 2019
Dear valued guest, I’m glad to know that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2019
Response from A-Salibi on Jun 3, 2019
Dear valued guest, I’m glad to Know that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds
This property as a whole is amazing. The grounds are meticulous, lush and well-maintained, and the design is gorgeous. I loved that there were three different pools to choose from (main, indoor spa pool, outdoor fitness pool) so there was never any sense of crowding. All of the staff members were super friendly and cheerful, and I was greeted by everyone I passed. The spa looked gorgeous and I'm kicking myself for not getting a service. The room was absolutely huge, and I thoroughly enjoyed the balcony space. I will definitely be back!
Stayed 2 nights in May 2019
Response from A-Salibi on Jun 3, 2019
Dear Valued Guest, Thank you for taking the time to review your experience on Hotels.com It is a pleasure to read that you enjoyed your stay and appreciated the facilities of the hotel as well as the service. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

10/10 Excellent

JessicaTrindade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! The staff was super nice and quick to help, always with a nice attitude and positive vibes. They gave us an upgrade on the room as soon as we arrived and it was so beautiful! It was my birthday and the staff/hotel surprised me with a birthday cake with my name on it. It was very thoughtful! We were treated so nicely, the hotel amenities were amazing! I totally recommend and will come back!
Stayed 2 nights in May 2019
Response from A-Salibi on May 23, 2019
Dear valued guest, I'm pleased to read that you enjoyed your stay in our hotel and appreciated the thoughtfulness of my colleagues. Thank you for taking the time to share this wonderful comment with us and for choosing the Fairmont Royal Palm. We look forward to welcoming you again in this beautiful property. Best regards, Afif Salibi General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay here, would recommend this property.
Stayed 7 nights in Apr 2019
Response from A-Salibi on Apr 30, 2019
Dear Valued Guest, I'm pleased to read that you enjoyed your stay in our Hotel. Thank you for taking the time to share this wonderful comment with us and for choosing the Fairmont Royal Palm. We look forward to welcoming you again in this beautiful property. Best regards, Afif Salibi General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing in all aspects , amazing stuff , amazing service , amazing food , amazing place , amazing resort . I love this place it’s wonderful recommend definitely
Stayed 4 nights in Apr 2019
Response from A-Salibi on Apr 29, 2019
Dear Valued Guest, Thank you for taking the time to review your experience on Expedia. It is a pleasure to read that you enjoyed your stay and appreciated all our services. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif Salibi General Manager

10/10 Excellent

Verified traveler

Stayed 7 nights in Mar 2019
Response from A-Salibi on Apr 30, 2019
Dear valued guest, I’m glad to see that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from A-Salibi on Apr 30, 2019
Dear valued guest, I’m glad to see that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
My only bad comment was the slow service and lack of attention towards hotel guests from the staff at the pool area. Also the pool menu wasn't great and it took over 45mins to bring out a Club Sandwich.
Stayed 2 nights in Mar 2019
Response from A-Salibi on Mar 21, 2019
Dear valued guest, I'm sorry to read that the service and the menu were not up to your expectations at the pool. Your comment has been shared with our department head and strict improvement measures will be initiated. Rest assured that we always act upon our guests constructive remarks. Thank you again for sharing your feedback, and I hope I will have the opportunity to welcome you back to The Fairmont Royal Palm where I assure you of a perfect stay in the future. Kind regards, Afif Salibi General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a Villa and I felt like I was in heaven the entire stay!
Stayed 3 nights in Feb 2019
Response from A-Salibi on Mar 8, 2019
Dear valued guest, I’m glad to see that you enjoyed your experience in our hotel. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairmont Royal
The service provided was very good. We were celebrating my boyfriend's birthday and when they gave us the room it was very nicely decorated with rose petals and there was even a bit of cake! It was big and clean, the bathroom had such a nice bath tub and the view from the terrace was lovely. Only downside was that the hairdryer provided by the hotel kind of exploded when I was drying my hair and that was quite scary! All the sockets stopped working because of this. The pool and surroundings were very nice, quiet and relaxing. The food we ordered to our room was quite disappointing and not what you would expect from a 5* hotel. Breakfast was not included which for the room price per night is quite disappointing as well. But overall it's a great place to enjoy the sun and views and relax!
Stayed 1 night in Feb 2019
Response from A-Salibi on Mar 5, 2019
Dear Valued Guest, I'm pleased to read that you enjoyed your stay in our hotel. I would like, however, to apologize for the incident you had with the hairdryer. We will do every effort to avoid such inconvenience in the future. I'm also sorry to read that the food at Room service and the pool did not meet your expectations. I have shared your comment with our Chef and he will make his best effort to put in place some improvements. Thank you for taking the time to share your feedback with us and for choosing the Fairmont Royal Palm. We look forward to welcoming you again in this beautiful property. Best regards, Afif Salibi General Manager

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from A-Salibi on Mar 5, 2019
Dear valued guest, I’m sorry to read that your experience was not completely satisfying. Your feedback is very important to us as it help us to continuously improve our services. Therefore, it would help us if we could have more details about your stay, so we could put in place the required improvement measures. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Best regards, Afif Salibi General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was great. We had a great time for the earlier part of our stay. The only issue arose when we upgraded to Junior Suite Garden. The room we got (312) was worse than the standard room. The hotel was fully booked and they didn’t seen to communicate properly when we requested to move from that room. We ended up remaining in that room as no one responded to our complaints and a promise to send a manager after several complaints never happened Overall it is still a lovely hotel. And you can see from my previous review of the hotel that we loved it. We had lunch at the Golf restaurant on the last afternoon and that was superb, wish we had found that earlier.
Stayed 1 night in Feb 2019
Response from A-Salibi on Feb 28, 2019
Dear Valued Guest, Thank you for taking the time to review your experience on Expedia. It is a pleasure to read that you enjoyed your stay in our hotel. However, I would like to sincerely apologize for the lack of communication that took place during your stay. This is certainly not the image nor the experience we wish for any of our guests to have and I assure you that the necessary measures will be put in place to achieve the desired improvements.. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif salibi General manager

6/10 Okay

Suzie

Traveled with family
Liked: Cleanliness, property conditions & facilities
The family rooms were lovely & large, however we weren’t too impressed by the housekeeping service - we had to request them to restock toiletaries and loo roll a couple of times. The outside swimming pools, tennis courts & gym were super & very well maintained. However, the restaurant and spa prices were higher than those charged by many 5* hotels in London, but sadly not as good quality. Overall we enjoyed the hotel, but with a little more attention to detail & quality and a review of their pricing, it could be a fantastic rather than a very nice hotel.
Stayed 4 nights in Feb 2019
Response from A-Salibi on Feb 28, 2019
Dear Valued Guest, Thank you for taking the time to share with us your experience during your recent stay on Expedia. First of all, I would like to sincerely apologize for all the inconveniences you encountered with our housekeeping service. I'm also sorry to read that the quality of our restaurant and our Spa did not meet your expectations. I have personally discussed and followed up on your comments with our department heads and all such services will be improved accordingly. Rest assured that we always act upon our guests constructive remarks. Regarding the prices, we assure you that they are some of the most competitive and affordable in the city compared to all other 5 star hotels. We regularly conduct price benchmarks on an annual basis to ensure we remain at a correct and reasonable level at all times Thank you again for sharing your feedback, and I hope I will have the opportunity to welcome you back to The Fairmont Royal Palm where I assure you of a perfect stay in the future. Kind regards, Afif Salibi General Manager

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, just wish they had an indoor heated pool for kids for when the weather is cold or raining - they have one in the spa, but only for over 16s. Also they could do with having more frequent shuttles to Marrakesh town
Stayed 5 nights in Feb 2019
Response from A-Salibi on Feb 28, 2019
Dear Valued Guest, Thank you for taking the time to review your experience on Expedia. It is a pleasure to read that you enjoyed your stay and appreciated the facilities of the hotel. I have noted your comments regarding the pool and the shuttle service and we will do our best to improve such services. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif salibi General manager

10/10 Excellent

Toyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Marrakech
It’s a fabulous hotel. We extended our stay. Check in was a bit long although we booked last minute as we moved from another hotel we didn’t like.
Stayed 1 night in Feb 2019
Response from A-Salibi on Feb 27, 2019
Dear Valued Guest, I'm pleased to read that you enjoyed your stay in our Hotel. Thank you for taking the time to share this wonderful comment with us and for choosing the Fairmont Royal Palm. We look forward to welcoming you again in this beautiful property. Best regards, Afif Salibi General Manager

10/10 Excellent

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class service in terms of attentiveness and courtesy.
Stayed 6 nights in Dec 2018
Response from A-Salibi on Jan 3, 2019
Dear Valued Guest, Thank you for taking the time to review your experience on Expedia. I am delighted to read that you appreciated the kindness and attentiveness of my colleagues. They will certainly be encouraged by your compliments. Thank you for choosing the Fairmont Royal Palm and We all look forward to welcoming you back among us in a not too distant future. Kind regards, Afif salibi General manager