Couples treatment rooms, sauna, spa tub, steam room, Turkish bath
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Reviews of Marrakech Ryads Parc All inclusive

4 out of 5
Marrakech Ryads Parc All inclusive
Douar Ouled Berrahmoun, Marrakech

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 88 reviews" "
Rating 8 - Good. 32 out of 88 reviews" "
Rating 6 - Okay. 18 out of 88 reviews" "
Rating 4 - Poor. 6 out of 88 reviews" "
Rating 2 - Terrible. 6 out of 88 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

GARY, POOLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This should be a great hotel for couples. The rooms have queen beds and the pooll and the staff are excellent. The rooms do not have jetted tubs as suggested on Expedia. However they are of a high quality. This property is let diwn by poor and repetitive food. A very poor liquor selection. With no international brands even at extra costs. The evening disco is alcohol free even though it has a better bar than the all inclusive one. Tapas bar not open at all during our stay. Not a hotel for food lovers unless you are vegetarian and addicted to aubergines. Ten different aubergine dishes on second night. Meat almost none existent and tagines which I love poorly cooked with poor quality fatty and grizzly meat. Fish dishes ok but dried out under lights. No lamb at all during our visit. This hotel needs to wake up, to the realities and demands of the modern day traveller.
Stayed 4 nights in Mar 2024

6/10 Okay

Ashley

Traveled with partner
Liked: Staff & service
The property grounds, especially the outdoor areas near the pool were beautiful with amazing views. The staff were also super friendly and helpful. Unfortunately, our room was pretty disappointing. It was not very clean, and the tub and sink would clog after 2-3 seconds of the water running, which made using the bathroom really unpleasant.
Stayed 2 nights in Mar 2024

8/10 Good

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sabrina Louisa

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Ben

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel itself is beautiful. Jews of the Atlas Mountains behind. The hotel is let down by the poor rooms. Really poor. The shower flooded the bathroom. The aircon leaked in the middle of the night. It wasn’t great. However, the hotel food is really good. Great Moroccan food available with some western options every night.
Stayed 4 nights in Feb 2024

8/10 Good

Austen, London

Traveled with family
Liked: Cleanliness, staff & service, amenities
A good accomodation with nice staff and wonderful ambience. One major thing that could be improved is property condition, there were times when areas within the accomodation looked less than appealing to use
Stayed 7 nights in Feb 2024

10/10 Excellent

Eghowan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay
Stayed 5 nights in Jan 2024

10/10 Excellent

Ujunwa Chinenye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures when looking this hotel does not do the hotel justice. it was absolutely beautiful and stunning, the staffs were amazing and soo friendly. I am definitely coming back again
Stayed 4 nights in Jan 2024

8/10 Good

Katarzyna

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
The property and staff are really great. The rooms are spacious and comfortable. Except for the terrible food at the restaurant everything was great
Stayed 3 nights in Jan 2024

8/10 Good

Deborah

Traveled with group
Liked: Staff & service, amenities
Hotel was amazing. The staff very polite and helpful. My room had a few cockroaches but other than that the hotel was amazing and so was the service.
Stayed 3 nights in Jan 2024

6/10 Okay

Marijke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too cold at night in winter
Stayed for 6 days Christmas with family of 7. Rooms attractive & clean comfortable but only warm if noisy wall heating left on all the time. Biggest prob, all public areas were not heated and very cold, doors left open permanently, with outside temperature of 2 C at night (daytime temp ok) Bar and Ents. area were also outside, too cold to sit anywhere. Food was buffet and fine selection. Boiling water urn would have useful for making breakfast tea instead of an electric kettle! No heated swimming pool anywhere. Staff overall were very efficient efficient and very friendly but Reception were unable to do anything about the heating.
Stayed 6 nights in Dec 2023

10/10 Excellent

lLydie Dorette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
first time all inclusive, staffs very friendly, area clean, lots of food options. really enjoys the lamb chop, i have enjoyed every second of my stay. however water very cold, i couldn't swim.
Stayed 3 nights in Dec 2023

2/10 Terrible

Lewis John Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Neil, Grantham

Stayed 5 nights in Oct 2023

4/10 Poor

Fares

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Too expensive for what it is.
Too expensive for what it is.
Stayed 3 nights in Jun 2023

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay. It was the break we needed. Plenty of food choices. More vegetarian dishes and better labelling would improve the meal times.
Stayed 4 nights in Apr 2023

6/10 Okay

Christian, Bedford

Traveled with partner
Liked: Cleanliness, amenities
Reception staff were very friendly and helpful unlike the kitchen staff. Lovely complex although remote with a limited busy bus shuttle to town. Its about 30minutes when the shuttle is running. The pool is amazing with a heated section even though its oudoors. Towels are provided free of charge. Spacious rooms which are kept clean but the decor is aged and have a lovely little outdoor seated area. The gym has good equipment and in a nice setting although the opening hours are from 9 till 7pm The all inclusive part of the experience was disappointing. The alcoholic drinks were very limited and the wine was shocking and all alcohol is native ! Dont even try any of the 3 available cocktails. The food was the same every day and although there was some variation it was dry or overcooked with very little imagination. A great hotel complex with some lovely staff in the reception and pool area but the kitchen and bar staff need replacing with fresh blood who want to offer customer service. Overall i would come back for the venue but not the service which makes it difficult. It was my first ever experience of All Inclusive and I was left disappointed.
Stayed 4 nights in Mar 2023

10/10 Excellent

Leanne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, staff was excellent and the food was very good.
Stayed 10 nights in Feb 2023

8/10 Good

anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second stay in Marrakesh. It seemed like the perfect escape for some February sunshine. The highlights of this hotel were the attractive buildings and planting, large pools (with one being heated even in February.), Spacious and calming rooms, friendly staff, and good quality food. The negatives about the hotel for us were mainly to do with the volume of the constant music that ran from 10 am to 5 pm and could be heard everywhere on site including in your room with the windows and door shut. If you’re not a fan of constant thumping bass then this probably isn’t the hotel for you. The spa was pretty much closed except for the treatment room and the pool there was not heated and not in use. The alcohol choices were very limited but they poured a generous gandt and local wine was pretty good and could be found all day. As we were ‘off season’ the hotel was about 1/4 full leaving plenty of space in the restaurant, bar and round the pool. We’d happily return ( with earplugs) to enjoy the sunshine and trips to the souk which is 30 min on the hotel shuttle bus .
Stayed 4 nights in Feb 2023

8/10 Good

Sharma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok staff. Breakfast lunch and has been good for a 4 star.
Stayed 1 night in Feb 2023

6/10 Okay

Lahcen

Liked: Cleanliness
Not too bad
Stayed 3 nights in Feb 2023

8/10 Good

Kristen

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property was huge, with beautiful landscaping. It was out of the immediate city, and very quiet. The staff were nice and the food was good.
Stayed 4 nights in Dec 2022

8/10 Good

Bernardo

Traveled with group
Liked: Staff & service, room comfort
Nice hotel, but needs renovations
Even though our bedroom clealry needed some urgent renovations, our stay was overall good. The pool area was nice and the food service was good. Kudos for the staff as they were able to help us both times we needed some assistance during our stay.
Stayed 2 nights in Nov 2022

4/10 Poor

Augustin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked for 2 nights but could not go for the first night. We emailed the hotel, no response. We called the hotel and informed that we will check in next morning but when we arrived, despite for paying for last night, it took us a lot of hassle and argument to check in. The toilet was dirty, shower had trickling water, AC was leaking. I had to pull the bed out to keep the bed dry. No airport shuttle available, hotel too far from anywhere. There are great hotels and riads in Marrakesh, no need to stay here.

8/10 Good

Philip

Traveled with family
Disliked: Staff & service
This is not a 4-star hotel. Food was good but repetitive. Pool fantastic. Terrace Bar and Pool Bar kept running out of spirits and mixers, difficult to get a cold beer, sometimes no beer. Better management needed. Rooms well appointed, but towels supplied in rooms were shocking, worn, full of holes, like drying yourself with sandpaper. Both alternative restaurants were closed and fountains around the hotel were not operating. I would not recommend this hotel for elderly or infirm as distance from rooms to reception was quite long and some of the paths very uneven.
Stayed 11 nights in Sep 2022

10/10 Excellent

younesse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent, staff are professional and nice. very clean hotel with immense space and yard. The ambiance is fantastic. Although it’s 4mikes from the city there is a shuttle along the day. The last comes back from the city at 11pm. We are very happy for choosing this hotel.
Stayed 2 nights in Sep 2022

10/10 Excellent

Ismail

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, delicious food but far
Very nice hotel with delicious food. Hotel is a bit dated and when I spoke with most people, they had some problems with the room like the shower wasn't working or there was a leak or something was wrong but it does get fixed. Overall recommended. Very far from the town and everything, at least 30 mins from Jame al fana. Its a massive hotel with a very nice pool. Staff are good especially Yassine at reception.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Stayed 6 nights in Feb 2020
Response from Nassira on Feb 26, 2020
Cher client , Nous sommes ravis que votre passage parmi nous ait été à la hauteur de vos espérances. C’est avec grand plaisir que nous recevons votre note. Nous ne manquerons pas de partager votre avis avec toutes nos équipes. Cordialement,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked spa facilities Disliked walk from room to reception
Stayed 4 nights in Dec 2019
Response from E.Yassine on Jan 4, 2020
Hello The entire team joins me in thanking you for staying at ONA Marrakech Ryads & Spa. We are very happy to receive your comments and your satisfaction with our services. We hope to see you again soon, think of us for your next bookings. Best Regards, Errassikh Yassine Guest relations public

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property looks amazing both inside and outside with beautiful traditional decoration. The selection of food in the restaurant is quite disappointing for lunch and evening meals. All the food was not clearly labelled as I was unsure which may contain nuts. More lights outside is needed as it gets very dark walking through the grounds to the rooms in the early morning and at night
Stayed 4 nights in Dec 2019
Response from E.Yassine on Jan 4, 2020
Hello The entire team joins me in thanking you for staying at ONA Marrakech Ryads & Spa. We are very happy to receive your comments and your satisfaction with our services. We hope to see you again soon, think of us for your next bookings. Best Regards, Errassikh Yassine Guest relations public

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab stay at Ona.we went all Inclusive and shocked at how good the food was as some hotels can be very bland and boring and it was the complete opposite. It is a little out of the way but the free shuttle to the markets was really useful. The entertainment was good however you could hear it in the room but we weren't bothered but did hear a lot of others complaining. The hotel exceeded our expectation and will returning for sure.
Stayed 3 nights in Oct 2019
Response from Yassine on Nov 4, 2019
Cher(e)Client(e), Toute l'équipe se joint à moi pour vous remercier d'avoir séjourné à ONA Marrakech Ryads & Spa. Nous sommes très heureux de recevoir vos commentaires ainsi votre dégrée de satisfaction de nos services, ainsi d’avoir partagé des bons moments avec nous. Nous espérons avoir le plaisir de vous revoir bientôt, pensez à nous pour vos prochaines réservations. Cordialement, E. Yassine Guest relations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms with lovely outlook. Spa was great and good value. Breakfast was a great selection. Some staff were fantastic, others clearly disliked their jobs.
Stayed 11 nights in Sep 2019
Response from Nassira Commercial on Nov 14, 2019
Dear Customer, First of all thank you for taking the time to share your experience at Ona Ryads Parc Marrakech, your comment will be well shared with our teams, and we apologize if the behavior of one of our employees was not in your expectations , known dear clietn that all the staff is anxious to provide you an irreproachable service looking forward to welcoming you again soon Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very beautiful and comfortable. The buffets were fresh and delicious and the variety of food was fantastic. The pool set up is beautiful. The lobby is gorgeous. The down side is the bar only took cash and the hotel is far away from things.
Stayed 4 nights in Oct 2019
Response from Yassine RP on Oct 13, 2019
Dear family, Here are some hours that you left our little corner of paradise to resume the course of your existence. We hope that your return trip went well and that you enjoyed your stay at our hotel. Fortunately, the past is still alive in our memory. In times of stress, it is good to close your eyes and remember beautiful mountain landscapes, an air of great purity and a warm welcome. To refocus and move forward, there is nothing better. And if one day your memories begin to fade, we will have the pleasure to welcome you again in an environment conducive to giving you new energies. In the meantime, we present you our best memories. Yours truly

10/10 Excellent

Verified traveler

Stayed 7 nights in Sep 2019
Response from Yassine RP on Oct 15, 2019
Merci pour tout

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
My first thoughts when I checked into the hotel was that I had made a big mistake and should have listened to all the other reviews. The women on the reception was very rude, leave you waiting for 30 minutes before dealing with your check in. I watched two other couples come after me and check in and go to their rooms. To make matters worse they allocated me a basic standard room when I paid for a superior room. I moved rooms 4 times before they gave me the right room. After travelling many hours this was the last thing I wanted. The room was clean and everything worked ok. Although the rooms have just been refreshed there is room for improvement. Bed was very comfortable and we didn't suffer with infestation of ants like many others did.
Stayed 5 nights in Aug 2019
Response from Guest relations Manager on Oct 2, 2019
Cher (e )Client, Toute l'équipe se joint à moi pour vous remercier d'avoir séjourné à ONA Marrakech Ryads & Spa. Nous vous remercions pour vos commentaires ainsi votre dégrée de satisfaction de nos services, ainsi d’avoir partagé des bons moments avec nous. Nous espérons avoir le plaisir de vous revoir bientôt, pensez à nous pour vos prochaines réservations. Cordialement, E. Yassine Guest relations Manager

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service
The best part of the property was the dining experience. The food was fantastic and the staff in the “La Medina” were great. The front desk was terrible! During checkin the front desk kept several guest waiting. When it was finally my turn, I checked and confirmed they were issuing the correct room, when I arrived the it was the wrong room. The room they placed me in was building 13 and there were NO LIGHTS when I stepped outside of my room, it was pitch black, I had to use my flashlight to get to the lobby, then i was told to come back the next day to receive the proper room. When I finally received the suite I paid for, the tv did not work and there were Spider webs everywhere. The staff stated they would have someone fix the tv, but no one came-ever. The front desk constantly attempted to overcharge me for the taxi, but fortunately I had an email the stated a fixed rate of $15 when they constantly tried to charge me $30. ONA front desk was a headache.
Stayed 6 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property looked amazing online but in reality it was very disappointing except the pool. The pool was the only thing I liked about the hotel. The staff was very rude and not helpful at all, when I asked to change the room as I was not happy with it they said ‘you can leave the hotel’. This was the worst experience in my life would never go back to the same hotel ever or recommend to anyone. The service was very very poorly and misleading. The bathroom was dirty, phone in the room did not work the whole time we had our stay, no tissues, no towels and full off ants even on the bed.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Errassikh Yassine Guest relations public on Jul 19, 2019
Bonjour Toute l'équipe se joint à moi pour vous remercier d'avoir séjourné à ONA Marrakech Ryads & Spa. Nous sommes ravis de recevoir vos commentaires ainsi votre dégrée de satisfaction de nos services. Nous espérons avoir le plaisir de vous revoir bientôt, pensez à nous pour vos prochaines réservations. Cordialement, Errassikh Yassine Guest relations public

8/10 Good

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Cet établissement est un bon rapport qualité / prix . La piscine est grande , le personnel et équipe d’animation au top . C’est propre et la nourriture est bonne. L’établissement mériterait par contre un bon coup de rénovation , une amélioration de certaines prestations comme le terrain de sport , les salles de bain … Hôtel excentré mais coin très calme . C’est un bon séjour en famille 👍
Stayed 7 nights in Apr 2024

8/10 Good

Sandrine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un peu loin du centre de Marrackech et de l'aéroport. Néanmoins l'établissement est calme et nous avons apprécié notre séjour
Stayed 3 nights in Apr 2024

8/10 Good

Alexis

Stayed 3 nights in Feb 2024

2/10 Terrible

Idriss

Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Feb 2024

2/10 Terrible

Oussama

Stayed 2 nights in Jan 2024

8/10 Good

Yousra

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel with good food! Bathrooms are clean but need a renovation. Staff is nice and ready to help en serve,we felt welcomed!
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cherchez un autre hotel
hotel mediocre, peu de personnel, mauvaises odeurs, mobilier dans les chambres sale, nourriture moyenne, transats quasiment tous cassés. infra sport délabrées, loin de tout. Je ne conseille pas cet hotel
Stayed 2 nights in Oct 2023

4/10 Poor

stephane

Stayed 3 nights in Dec 2023

6/10 Okay

ROVILLAIN

Traveled with family
Disliked: Property conditions & facilities, room comfort
3 étoiles guère plus, peu d'intérêt
Je ne comprends pas la catégorie de cet hôtel.. Dans l'ensemble, l'hôtel est mal entretenu Des odeurs d'égouts souvent présente, des chambres sales. Nourriture moyenne Boissons mauvaises (pas de cocktails, aucun jus de fruits, bières espagnole insipide) Personnel au strict minimum Infra sportives: terrains de tennis et paddle à l'abandon, matériel en piteux état Pas dans le meilleur endroit de la palmeraie, rien a faire autour, taxi chers pour s'y rendre, bref passez votre chemin...
Stayed 2 nights in Oct 2023

6/10 Okay

beatrice

Traveled with family
locaux des hébergement sont en très mauvais état pas du tout entretenus l’hygiène des tables nettoyage sur le dessus pas les cotés piscine magnifique animateurs et serveurs très sympa restauration: c'est l'usine grand choix mais très répétitif. hôtel moyen loin du centre de Marrakech taxi ou navette moyennant paiement 15 euros taxi 3euros la navette mais souvent complète
Stayed 7 nights in Jul 2023

8/10 Good

Sébastien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un Ryad très beau mais décevant sur les horaires de la navette, une salle de sport bof bof
Stayed 11 nights in Mar 2023