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Reviews of Riad Dar Justo Hotel Boutique & Spa

4.5 out of 5
Riad Dar Justo Hotel Boutique & Spa
35 Derb Chorfa Lakbir Mouassine, Marrakech

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 87 reviews" "
Rating 8 - Good. 26 out of 87 reviews" "
Rating 6 - Okay. 7 out of 87 reviews" "
Rating 4 - Poor. 3 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in/at the edge of the Medina. Staff very helpful, arranged transport and guide for us. If you have not been here before, suggest you arrange transport from the airport BEFORE arrival, and call for the hotel porter when you get to the Medina gate to confirm what they look like (cabs can't enter, it is about a 5 minute walk to the hotel, and depending on your flight and baggage you may not want to lug it yourself). Google maps worked flawlessly for our visit, lots to see within 20 minutes on foot. 8 minute walk to the center square, there are many great restaurants in the area. Good food at the hotel, lovely fruit and croissants for breakfast. Will absolutely stay here again for any future visit.
Stayed 4 nights in May 2024

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Ankit

Stayed 3 nights in Nov 2023

8/10 Good

Anat

Stayed 3 nights in Oct 2023

8/10 Good

Arshinder

Traveled with family
Liked: Cleanliness, property conditions & facilities
It is located far from center and you have to navigate thru streets to find the place. Any way good experience and would recommend the place.
Stayed 2 nights in May 2023

10/10 Excellent

Marija

Stayed 1 night in May 2023

10/10 Excellent

Chizoba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and lovely staff. Such a gem of a riad
Stayed 3 nights in Apr 2023

10/10 Excellent

Timur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Riad Dar Justo is a great hotel to stay in. Great service, very clean rooms and delicious breakfast. The only tip I can offer is to contact the hotel before your arrival so someone can receive you from the car. Cars cannot go close to the hotel. It is about 900 feet away from the limit that cars can go.
Stayed 3 nights in Mar 2023

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!

8/10 Good

Ellison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely lovely property in a great location
This riad is tucked away amidst the hustle and bustle of the city just steps from the markets and many other points of interest. The property is stunning and wonderfully maintained and the rooms are extremely clean (amazing cleaning staff)! I would definitely stay again for the amenities and beauty of the property!
Stayed 2 nights in Nov 2022

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with the family in Aug 22 and what a delight - an oasis of clam in the hustle and bustle of marrakesh. would have no issue with recommending this to anyone. not too far from all the major sites which are easily walkable to
Stayed 3 nights in Aug 2022

10/10 Excellent

Eleni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is traditional and relaxing. The staff have been so polite and helpful. Ideal location in medina but no noise or hassle. Try the spa as well. Very happy with our choice.
Stayed 5 nights in Apr 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding hotel in the heart of the old Medina of Marrakech. It is a Riad (a traditional building around an open central courtyard) with restaurant, bar and roof terrace. Rooms are of a very high quality. Breakfast was superb. Staff are very welcoming and helpful. Highly recommended if you are seeking a beautiful traditional hotel in the heart of Marrkech. You won't be disappointed!
Stayed 5 nights in Feb 2022
Response from Souad Ait Ben Bouchaib on Mar 16, 2022
Paul,the entire team of Riad Dar Justo Hotel Boutique&Spa is happy that you enjoyed your stay and very grateful for your positive comments. We are proud to say that Riad Dar Justo offers luxury stays in the Medina of Marrakech that meet the expectations of our guests. Thank you for you appreciation of our staff. We hope to see you again

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Very nice rooms, clean and comfortable! great breakfast and amazing rooftop terrace
Stayed 2 nights in Oct 2021
Response from Souad Ait Ben Bouchaib on Oct 21, 2021
Thanks for your kind comment. It has been a pleasure to have you in Riad Dar Justo. Riad Dar Justo group thanks you for your positive and detailed comment We are happy to know that we have contributed to make your stay in Marrakech a pleasure. We appreciate the comments of our facilities Riad Dar Justo team

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Appreciate we were the only residents but there was very little effort put in by the staff. Breakfast was average and we had to go to the kitchen to ask for service! Good service on arrival from one member of staff. He went out of his way to help find parking and get our bags through the medina to the riad.
Stayed 1 night in Jul 2021

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay albeit cut short by the current Covid crisis. This is a beautiful Riad right on the edge of the Medina and what makes it even more special is the staff. They are always happy to help and this was highlighted when it looked like we could possibly be finding ourselves stranded awaiting a rescue flight and the management offered us our room free of charge until we were repatriated. I would highly recommend this hotel and would once again like to thank the management and staff for their kindness during a difficult time.
Stayed 3 nights in Mar 2020
Response from Souad Ait Ben Bouchaib on Apr 5, 2020
Thank you. The Riad Dar Justo group thanks you for your positive and detailed comment. We hope you are in good health and we are happy to have been able to help you. It has been a pleasure. Thank you for appreciating our staff and we hope to see you again in the future. We are proud to say that Riad Dar Justo offers luxurious stays in the Medina of Marrakech that lives up to the expectations of our guests.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing riad
I stayed at this riad in September 2019 and had the best stay. The room was beautiful, service impeccable, and location very central in the medina. For the price - this was an amazing deal!
Stayed 2 nights in Sep 2019
Response from Souad Ait Ben Bouchaib on Feb 5, 2020
The entire team of Riad Dar Justo are happy that you enjoyed your stay and very grateful for your positive comments. We are proud to say that Riad Dar Justo offers luxury stays in the Medina of Marrakech that meet the expectations of our guests. We hope to see you again

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities
location was great and staff was helpful and professional rooms needed more lighting
Stayed 4 nights in Dec 2019
Response from Souad Ait Ben Bouchaib on Dec 31, 2019
Thank you for your comment. It helps us improve. Dar Justo is located in the center of the medina and it is a heaven of peace. We thank you for the appreciation of our staff. We are proud to say that Riad Dar Justo offers luxury stays in the Medina of Marrakech that meet the expectations of our guests. We are sorry that you did not like the light, we have Moroccan style lamps in all our rooms.

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the very hart of the Medina
Great stay. The hotel is a beautiful Arab house located in the very hart of the Medina. everything is restored and modern but keeps to the Arab style which gives you an authentic feeling. All the staff did a great job and were very helpful with everything we needed. I would like to single out Ismail from the rooftop restaurant who did an amazing job helping us with our meals and serving us drinks with a top quality service attitude. We would very much want to return in the future,=. Definitely Recommended!
Stayed 4 nights in Dec 2019
Response from Souad Ait Ben Bouchaib on Dec 28, 2019
The entire team of Riad Dar Justo are very happy that you enjoyed your stay and very grateful for your positive and detailed comments. Thank you for the appreciation of our staff. We are proud to say that Riad Dar Justo offers luxury stays in the Medina of Marrakech that meet the expectations of our guests. We hope to see you again.

6/10 Okay

Javier

Traveled with family
Disappointing experience
The experience if staying in a riad was actually very nice and this one has beautiful patios and structure, however our room was a box with almost no ventilation and a lot of moist that you can even smell permanently. Also, the terraces do not have the charm and beauty what I have experienced before in many other riads. Finally, although most of the staff was nice and friendly, the people at the front desk are not too professional, sometimes address your requests in a very rude way, and the way they offer you fees for services (trasfers, excursions...) feels very fishy, like nothing was established, they were cheating and you had to bargain like in the shops of the medina... Sadly, I have to say that Dar Justo would be a much more pleasant place if they would take care of these details, but as it is now I think it is not worth the price. I’d rather go somewhere else next time.
Stayed 4 nights in Oct 2019
Response from Souad Ait Ben Bouchaib on Nov 4, 2019
We are sorry that you did not like the experience. Thank you for the appreciation of our staff. The staff at our reception is very professional, for years they have been working as a team in the riad and the services they offer (transfer, excursions, etc.) are completely professional with well-specified prices, we regret that it did not seem so. Our Riad is a haven of peace in the center of the Medina, composed of 5 houses that communicate with each other for their beautiful and well-kept courtyards. Our landscaped terraces of 1000 square meters are another haven of peace for our guests, our restaurant is located on our terraces. We are sorry that your stay was not to your liking

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Sep 2019
Response from Souad Ait Ben Bouchaib on Sep 4, 2019
Thank you

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis in the medina
We happened upon this riad by luck. We had booked accommodations at Dar Habiba based on beautiful photos and what appeared to be a lovely locale. Upon arriving, we quickly realized we were in a backpacker-esque low budget hotel. Unacceptable, we frantically got online to look for something else. My friend remembered she had been there the year before because she had used the spa services associated with the hotel. Thankfully they had one room left and they sent a porter to retrieve us and transport our bags. We felt like we had arrived at an oasis. We headed up to the rooftop terrace for dinner, where we received the most courteous and attentive service from Hicham. We stayed there for 5 hours. The riad has numerous lounges and nooks where you can escape and enjoy relaxation.I would describe the decor as simple elegance. We felt so fortunate to have found this lovely riad, especially because they closed the day we checked out for two weeks of renovations. As beautiful as it was, I couldn't see the need for them, but it shows the high standards that they have. I highly recommend this riad.
Stayed 3 nights in Jun 2019
Response from Souad Ait Ben Bouchaib on Jul 8, 2019
Thanks for your kind comment. It has been a pleasure to have you in Riad Dar Justo. We are happy to know that we have contributed to make your stay in Marrakech a pleasure. We appreciate the comments of our facilities. We have effectively closed 15 days to renovate a part of the Riad and make it even more comfortable for our guests. We also renovate our Restaurant & Bar Dar Justo in our garden terrace, its charm will be even greater. We hope to see you again.

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Souad Ait Ben Bouchaib on Jun 16, 2019
Merci

6/10 Okay

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
They gave us a room on the ground floor right in-front of the pool. We heard every person walking through the courtyard from our room, from non-guests coming in to take photos inside the pool area, to ppl coming in and out late night. I was there late April so it was not hot, but the room felt very humid and wet.... the towels would not dry. Also, when we wanted to turn no the A/C it was nonexistent.
Stayed 1 night in Apr 2019
Response from Souad Ait Ben Bouchaib on May 22, 2019
Thank you for writing your comment. We are that you did not like your stay. The houses in La Medina and in Morocco in general have patios and their rooms are distributed around the patios. You can hear some of the sounds of these courtyards in any of the houses in Morocco because of its structure. Sorry for the inconvenience. Our air conditioning system in your room is underfloor heating/ cooling and that is why have thought that there was no A / C. We have 24 hour reception service and daily maintenance, you should have communicated and we would have explained how to be more confortable in your room. Sorry for the inconviences.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stunning and serene Riad in a great location
Fantastic stay, beautiful pool and Riad. Location was fab, right in the middle of the souks and about a ten minute walk from the main square. Check in was a bit later that said but that was quickly forgotten one we made it up to the beautiful rooftop garden.
Stayed 1 night in Apr 2019
Response from Souad Ait Ben Bouchaib on May 2, 2019
Thank you for taking the time to write your kind comment. We are happy to know that you have enjoyed our facilities. We hope to see you again.

10/10 Excellent

Julia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Down the narrow winding alleyways of the Medina you'll find a great hotel. We enjoyed the courtyards, rooftop seats and bar and friendly staff. We would stay here again.
Stayed 3 nights in Mar 2019
Response from Souad Ait Ben Bouchaib on Mar 20, 2019
Thank you very much for your kind comment and the appreciation of our staff. We hope to see you again

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely oasis in Marrakech.
Very helpful staff. Lovely breakfast on a sunlit partly covered rooftop. Beautiful internal courtyards. Quiet and very comfortable.
Stayed 1 night in Dec 2018
Response from Souad on Jan 1, 2019
Thank you for taking the time to write your comment. We are glad to know that you were happy in our Riad, a haven of peace in the center of the Medina Thanks for the appreciation of our staff. We hope to see you again. Dar Justo team

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Overall really good, everything except the bed head
Stayed 1 night in Oct 2018
Response from Souad Ait Ben Bouchaib on Nov 10, 2018
Thank you for taking the time to write. We feel that you did not like our pillows on the bed. I should have told our staff, we take care of our clients and they could have helped. I inform you that our beds have premium pillows and very comfortable cushions

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Dar Justo is a wonderful, calm oasis amidst the bustle of the medina. The rooms are all unique and gorgeous in their own ways but what really makes this property unique is the fantastic staff, specifically Neza, who really goes out of her way personally to make certain that each guest's needs are met and that their stay is a memorable one.
Stayed 4 nights in Sep 2018
Response from Souad Ait Ben Bouchaib on Oct 5, 2018
Thank you for your kind comment, We are glad to know that you have had a good time in Dar Justo, we transmit your comment to Nezha. We hope to see you again in our Riad

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of Medina
The hotel and staff were great! Very friendly and accommodating. The only negative thing I have to say is that this hotel is in the middle of a Medina and a bit hard to find especially at night. My friend and I had difficulty finding it and had to ask locals for help (asking for help is not free- FYI). The front desk and restaurant staff made our stay very lovely. The rooms are cool during the hot summer days and the pool is refreshing.
Stayed 2 nights in Jun 2017

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pretty hotel but no hospitality.
The room and hotel were nice looking however the AC was not working in our room. They told us they fixed it but when we got back from dinner we realized it was still not working. It was really hot in there so we asked for another room and they told us no. We opened the windows to get some air flow but they opened to the lobby which was bright and loud. Again the next day we asked someone else on the way out about the AC and when we got back from our tour it still was not fixed. We pulled the thermostat off the wall and realized all it needed was batteries. I guess the "technician" couldn't figure that out. After talking to 4 people they finally got it working for us and then proceeded to blame us for being hot because we had the windows open. With the exception of one women, the staff in the hotel and restaurant were really not helpful or attentive. They acted as if they were doing us a favor.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kalena, Lake Tahoe, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a perfect, authentic location!
Seamless transfer from the airport to the hotel, with very friendly driver and guide who carried our baggage to the hotel. Staff was very friendly and knowledgeable with recommendations of where to visit and go to dinner. They also set up a camel ride and transfer and day at the spa next door

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Albana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Not Provided, London

Disliked: Cleanliness, staff & service, room comfort
The could improve
The hotel was nice overall, but is always a b&b with a 4 star hotel price, daily cleaning of the room doesn't seem to happen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to compline. Only the hardest thing locati
Everything is exceptionally well. Except the location. Very hard to find it

10/10 Excellent

Keevah, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 great days at Dar Justo
This a lovely place to stay. Well decorated and beautifully thought out. The staff are so attentive and helpful. I would definitely stay again.

8/10 Good

Qin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place with a spa
Very lovely place to stay at the chaotic Marrakech. Call them if you cannot find the hotel, it is very much hidden away - don't attempt to ask the local, just call the hotel. They sent someone to fetch us. The place has a spa with it, and the hammas with black soap is a must have. Make sure you book one on arrival.

6/10 Okay

oreade astrid

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Le Riad est accessible uniquement à pied donc même avec transport il faudra chercher à pied le Riad ce qui cause des désagréments dès l’arrivé. Les lieux sont très propres, magnifique décore, le restaurant est fabuleux et pas spécialement excessif. Les services du spa sont très agréable. GROS bémol sur le service en chambre, les affaires personnelles sont constamment déplacés (trousse de toilette, linge…), nous avons eu des disparitions d’affaires (argent, parfum, batterie externe), la direction n’assume aucune responsabilité dans ces pertes….
Stayed 5 nights in Apr 2024

2/10 Terrible

Virginie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Établissement tenu par une dame sans compétences professionnelles véritables. Son personnel à ses ordres …Nuitée trop cher pour le bruit et les petits déjeuners misérables, concernant le rapport qualité prix.
Stayed 4 nights in Nov 2022
Response from souad on Nov 12, 2022
Bonjour Virginie,Le seul mal entendu que nous avions eu avec vous est que vous êtes revenus après minuit avec un jeune homme avec qui vous avez voulu passer la nuit et que nous avions refusé de laisser rentrer ,

10/10 Excellent

ALESSIO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riad molto elegante, gestito con professionalità. Consigliato
Stayed 3 nights in Oct 2022

10/10 Excellent

mehdi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trois M : Magique Magnifique Maroc
Magnifique séjour avec plusieurs membres de l’équipe de l’entreprise. Le service était parfait. Je recommande totalement ce magnifique riad. Merci à tout le personnel
Stayed 1 night in Sep 2022

10/10 Excellent

Anna-Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Jesus

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

2/10 Terrible

Werner

Stayed 7 nights in Jun 2020

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Fabio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo dificil, encontrarlo. No está señalizado como uno se esperaría. pero es parte del juego. Una vez encontrado...no se encontrarles defectos. Esta muy bien. Huele bien. Una oasis de paz.
Stayed 2 nights in Jan 2020
Response from Souad Ait Ben Bouchaib on Jan 21, 2020
Fabio, todo el equipo de Riad Dar Justo estamos muy contentos de que haya disfrutado de su estancia y muy agradecidos por sus comentarios positivos. Estamos situados en el centro de la Medina, un laberinto de calles que forma parte del encanto de la ciudad antigua de Marrakech. Nos enorgullece poder decir que Riad Dar Justo ofrece estancias de lujo en la Medina de Marrakech a la altura de las expectativas de nuestros huéspedes Esperamos volverle a ver en otra ocasión

8/10 Good

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Souad Ait Ben Bouchaib on Jan 20, 2020
Merci Nicolas

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La situation est top Au centre de la médina Le personnel est très aimable Le seul bémol est pour l insonorisation des chambres. C est assez bruyant
Stayed 4 nights in Dec 2019
Response from Souad Ait Ben Bouchaib on Jan 15, 2020
Toute l'équipe du Riad Dar Justo est très heureuse que vous ayez apprécié votre séjour et très reconnaissante pour vos commentaires positifs. Nous sommes désolés du dérangement. Les chambres d'un Riad donnent sur les cours, dans notre Riad nous avons respecté la structure architecturale des maisons marocaines d'origine. Nous sommes fiers de dire que le Riad Dar Justo propose des séjours de luxe dans la médina de Marrakech qui répondent aux attentes de nos hôtes.