Reception
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Reviews of Azur

Azur
24 Cours Franklin Roosevelt, Marseille, Bouches-du-Rhone

Reviews

7.6

Good

Rating 10 - Excellent. 66 out of 246 reviews" "
Rating 8 - Good. 104 out of 246 reviews" "
Rating 6 - Okay. 48 out of 246 reviews" "
Rating 4 - Poor. 16 out of 246 reviews" "
Rating 2 - Terrible. 12 out of 246 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Martin

Traveled with partner
Liked: Cleanliness, staff & service
Property was clean, staff helpful, breakfasts excellent. WiFi on 2nd floor poire. Would stay there again.
Stayed 3 nights in Sep 2023
Response from Lauren on Oct 4, 2023
Thank you for that comment, it was a pleasure to have you stayin with us. You are welcomed back when ever you like. Kind regards

4/10 Poor

kelley

NO WIFI??????
Overpriced for what they offer. Especially given that the wifi didn't work. Don't trust the photos. Unless you pay for the extra-comfort rooms you will be disappointed... even though this is France and the rooms are typically small.
Stayed 3 nights in Aug 2023
Response from Lauren on Oct 14, 2023
, Nous sommes peinés de lire votre commentaire et sommes navrés que votre séjour ne vous a pas donné pleine satisfaction.Nous regrettons que cette chambre ne vous ait pas convenu, notre désir premier est que nos clients puisse profiter du meilleur séjour dans notre hôtel.Pour votre prochaine réservation n’hésitez pas à contacter notre réception, notre équipe se fera un plaisir de vous aider à choisir la chambre qui vous conviendra le mieux.Bien à vous.

2/10 Terrible

Kerrigan

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Typically not one to share on these, but just want to make sure that everyone gets a full picture before booking like we did. Firstly, was given rude service from the first night (will say we checked in later towards the night so I will give her that). But when asked to show us how to lock the door (door was broken and needed to be checked out) and turn on the air conditioning…she threw her hands up with frustration and asked if she really needed to follow us upstairs. Later on, we learned that our bathroom shower did not drain, the shower and bathroom was one giant floor area meaning there was nothing to stop the water from flowing across the whole bathroom. We stopped the faucet every 2 minutes to ensure that it wouldn’t overflow into the room, but yet it still did across most of the suite. When asked to receive more towels and to let her know our issues, we were told that we just need to use it less and we’re given a couple hand towels to clean up the mess. We were a little upset with the way we were treated…it seemed like we were more of an inconvenience than a welcomed guest. Will add that the difference was night in day with workers we encountered in the morning. If I was looking into this place, I would just make sure to double check the conditions and what you are booking in terms of rooms (our own fault on that one with not checking the images to what type of room we booked). And maybe try to avoid checking in towards the night time.
Stayed 2 nights in Aug 2023
Response from Lauren on Oct 14, 2023
Nous sommes peinés de lire votre commentaire et sommes navrés que votre séjour ne vous a pas donné pleine satisfaction.Nous regrettons que cette chambre ne vous ait pas convenu, notre désir premier est que nos clients puisse profiter du meilleur séjour dans notre hôtel.Pour votre prochaine réservation n’hésitez pas à contacter notre réception, notre équipe se fera un plaisir de vous aider à choisir la chambre qui vous conviendra le mieux.Bien à vous.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean and comfortable
Stayed 1 night in May 2023

2/10 Terrible

Hayden

Stayed 4 nights in Dec 2022

8/10 Good

Kai Yen

Stayed 3 nights in Nov 2022

8/10 Good

Shavonne

Stayed 1 night in Jul 2022

10/10 Excellent

Susan

Traveled with family
The staff was so kind, it made this cute place even better.
Stayed 1 night in Jun 2022

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

6/10 Okay

Ron

Liked: Staff & service
Disliked: Room comfort
Would Not Stay Again
The Azur is just too noisy. You hear everything. Neighbor talking, flushing toilet, running water, doors slamming, etc. Price point was good, staff very friendly, and delicious coffee.
Stayed 2 nights in Apr 2019

8/10 Good

Debbie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff. Room tiny bit functional. Shower very invigorating. Convienien
Stayed 3 nights in Nov 2018

4/10 Poor

BritishGuy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A list of issues
The staff and the management were friendly and helpfull, it was clean, but our experience at this hotel was a sequence of little and not so little issues and problems, some of which were the basics of a hotel room maintainence and just a lack of attension to detail.
Stayed 2 nights in Jun 2018

6/10 Okay

Jan, California

Liked: Cleanliness, staff & service, room comfort
In the gritty part of Marseille.
Location was not ideal. Close to the train/bus station. Old port is a short metro ride away. But, restaurants are not a convenient walk away. Basic rooms and no elevator so it was a slog going up four flights of stairs with luggage. Breakfasts were nice on the outdoor patio.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent value, rooms are small but comfortable. Good location close enough but far enough away for the busy centre

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Marseille Option
Nice central location in Marseille. No elevator, so a few flights of stairs is possible. Friendly staff.

4/10 Poor

John, Pretoria, South Africa

Disliked: Staff & service, property conditions & facilities, room comfort
Well Located but not worth the money.
We were very surprised to find our rooms on the 3rd floor requiring a difficult trip with suitcases. Hotel should advise that there is no elevator. Reception agreed to arrange a taxi for our early departure next morning but it did not arrive. There was no one on Reception in the morning so could not find out if taxi had been ordered or not. Thank you Uber as alternative. Room 15 is very small and difficult with large suitcases.

8/10 Good

Paul, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the action.
Hotel was great, easy to find, well presented and very comfortable, rooms were small but they were clean and tidy and for one person they were just big enough.

8/10 Good

ANDRES FELIPE, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good hotel!
It was really good, the room was clean and organized however I had to check out at 4am and nobody was there... I left the key and went out

6/10 Okay

Chris, NY

Disliked: Staff & service
OK Hotel, just don't go to Marseille
Marseille is more filthy than a 1960's Harlem. Hotel Azur is generally decent, and it is close to the big port but they refused us regular drinking glasses and did not let me send my postcard with their outgoing mail. It should be noted that Azur did let us check in after midnight, with a typed note and a room key waiting for us on the front desk after we punched in the door code (which the clerk gave me over the phone). Moreover, Azur was inexpensive and pretty clean/decent, unlike Marseille.

6/10 Okay

Paul, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint stopover hotel
Loved the room. It had a lot of old world charm. Location is nice except at night when the street isn't very well lit. Saw many homeless people but did not encounter any problems. Parking was a bit confusing to find but managed to find by asking on the street.

6/10 Okay

winston, geneva

Liked: Staff & service
with children
Near by city and harbour. Friendly staff. Dirty neighbouring areas with limited parkings.

8/10 Good

ravi, new york, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near train station
Loved the room. Very elegant. Only complaint is thin walls.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Clean, friendly, budget hotel in quiet street
Hotel Azur is a good, reasonably-priced small hotel about 15-20 minutes walk from the harbour at Marseilles. My room was cleaned every day, even on Sunday, by an immaculately turned-out cleaner. All reception desk staff were friendly and courteous. It is located on a quiet street and I felt perfectly safe returning after dark. Would recommend to others, in particular, any female travellers, holidaying on their own.

4/10 Poor

Dan, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent location, sub-par hotel
The only aspect of the hotel I can complement is its location: Azur is a reasonably short walk from the train station, the Vieux Port, and nightlife in the Cours Julien neighborhood. However, unless you're staying in Marseille very briefly and location is all that matters to you, I would recommend staying elsewhere. (Now onto the negatives.) First, we were immediately taken aback by the smell emanating from the bathroom when we got up to our room -- it smelled overwhelmingly of mold. Second, entrance to the room require navigating our way through three locked doors, using three old and rickety keys that we had a VERY hard time getting to work. (It wasn't pleasant coming back to the hotel after a late night of dinner/drinks and barely being able to get back into our room -- plus, the front desk closes at midnight so there was no one around). Third, we got back to the room late to find that the heating system did not work, and the room was quite cold (even colder the next morning when we woke up). Finally, when we came down to check out and pay the next morning, the man working at the front desk refused to let us pay with a card, instead requesting that we pay in cash. We would have stayed longer arguing with him but we were already running late for a train we wanted to catch, so we just gave up and paid in cash. I found the whole payment episode sketchy, since the guy made no claim that the card machines weren’t working.

8/10 Good

John

Good value for Acom expensive Breakfast
The room was huge but some of the lights weren't working. Breakfast was a bit overpriced for what it was.

6/10 Okay

T. Smith

Disliked: Cleanliness, property conditions & facilities
Cheap but pleasant
Hotel staff were incredibly helpful and pleasant when I asked about interesting sites and restaurants in Marseille. Also, the hotel is about a 2 min walk to the metro which gives access to both Gare St. Charles and the Old Town (around the harbour). That said, the hotel itself is rather old (not quaint or rustic, just old) and is in need of minor things such as new linens and pillows. I was there for one night so could bear it but more nights and I probably would have switched locations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Overpriced
Walls are thin, rooms are quite small & entrances crammed in together. No elevator. While the rooms are of a decent quality, i felt the overall cost of room & breakfast were not a good value, even more glaring in light of receiving a reduced rate. I definitely would not pay more than i already did.

4/10 Poor

Graham, Gillam , Canada

Disliked: Staff & service
staff not very friendly
The hotel was O.K. the metro and tram were close by but we had to wait for our room, it was not ready until 4:00 P.M.,and we just wanted a shower and to change after travelling all day. We also got stuck on the 5th floor with no elevator.

10/10 Excellent

Larsåke

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Lauren on Oct 14, 2023
Merci beaucoup pour cet note qui ravira toute notre équipe. Nous sommes heureux de voir que vous avez apprécié votre séjour et espérons avoir répondu à toutes vos attentes. Au plaisir de vous revoir. La réception.

4/10 Poor

Daniel

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2023
Response from Lauren on Aug 26, 2023
Thank you for your comment

10/10 Excellent

Bertrand

Liked: Cleanliness, staff & service, property conditions & facilities
J'ai vraiment bien dormi dans une chambre côté cour, au calme. Un personnel très sympathique et aux petits soins.
Stayed 2 nights in Jul 2023
Response from Lauren on Aug 26, 2023
Chère gwenaelleNous sommes ravis que vous ayez découvert et apprécié notre hôtel et son équipe. Merci beaucoup pour votre revue qui nous a fait très plaisir car la satisfaction de nos clients est primordiale pour nous. Nous espérons à bientôt et serons enchantés de vous accueillir à nouveau.

10/10 Excellent

Nicolas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Séjour sympathique en famille à 4 Je recommande cette hôtel
Stayed 1 night in Jul 2023
Response from Lauren on Aug 26, 2023
Chère gwenaelleNous sommes ravis que vous ayez découvert et apprécié notre hôtel et son équipe. Merci beaucoup pour votre revue qui nous a fait très plaisir car la satisfaction de nos clients est primordiale pour nous. Nous espérons à bientôt et serons enchantés de vous accueillir à nouveau.

10/10 Excellent

Valentina

Stayed 1 night in Jul 2023
Response from Lauren on Jul 12, 2023
Nous vous remercions pour votre note. C'est toujours un grand plaisir pour nous d'avoir les retours de nos client, spécialement lorsqu'ils ont passé un agréable séjour chez nous.Merci encore pour votre visite, nous espérons vous revoir bientôt.Cordialement,La réception

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Le personnel est très accueillant et très disponible
Stayed 2 nights in Jun 2023
Response from Lauren on Jul 12, 2023
Chère Madame, Nous vous remercions pour ce message ainsi que votre évaluation.Nous sommes ravis d’avoir contribué à rendre votre séjour à Marseille plaisant et espérons vous revoir bientôt.La réception.

10/10 Excellent

Mathias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accueil. Le personnel est très disponible. Hôtel très bien situé et chambre très propre.
Stayed 1 night in Feb 2023

8/10 Good

Benjamin

Stayed 1 night in Jan 2023

8/10 Good

VERO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La proximité avec la gare, les transports, la rue où se trouve l'hôtel est assez calme, mais tres peu de restaurants. Il faut s'éloigner un peu. Les chambres ne sont pas suffisamment insonorisées. On entend beaucoup ce qui se passe chez le voisin. Dans l'ensemble, cest assez correct.
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER HOTEL
RIEN A REDIRE : TOUT EST COMME SUR LES PHOTOS. SERVICES IMPECCABLES, HIGYENE PARFAITE, ETC ALORS N'HESITEZ PAS ... VOUS AVEZ MEME DES CHAMBRES AVEC BAIGNOIRE. LE PARADIS ABSOLU...
Stayed 1 night in Oct 2022

6/10 Okay

Claudia

Liked: Staff & service
Gruppenreise, sehr unterschiedliche Zimmer
Wir waren mit einer Gruppe da und haben gemerkt, dass die Zimmer sehr unterschiedlich sind, teilweise kaum nutzbar. Zum Glück konnte nach einer Nacht getauscht werden. Die Zimmer im 1. Stock sind frisch renoviert und schön, in den oberen Stockwerken sind die Zimmer sehr unterschiedlich.
Stayed 3 nights in Oct 2022

4/10 Poor

Elodie

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
160 € la nuit pour la "suite" qui n'est qu'une chambre très basique au 3eme étage sans ascenseur...du vol. Seul point posiitif le petit déjeuner sur la terrasse
Stayed 1 night in Jun 2022

8/10 Good

Ollivier, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une petit hôtel charmant.
Stayed 2 nights in Jun 2022

8/10 Good

Carole

Stayed 1 night in May 2022

10/10 Excellent

elise

Stayed 1 night in May 2022

2/10 Terrible

LYDIA

Stayed 1 night in Apr 2022

10/10 Excellent

Françoise

Stayed 1 night in May 2022

10/10 Excellent

Couadeau, ponlat taillebourg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je recommande cet hotel
Stayed 1 night in Apr 2022