Free daily continental breakfast

Reviews of Red Roof Inn Sikeston - Marston

2 out of 5
Red Roof Inn Sikeston - Marston
501 SE Outer Rd, Marston, MO

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 72 reviews" "
Rating 8 - Good. 20 out of 72 reviews" "
Rating 6 - Okay. 12 out of 72 reviews" "
Rating 4 - Poor. 9 out of 72 reviews" "
Rating 2 - Terrible. 7 out of 72 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Will stay here again
Stayed 1 night in Apr 2024
Response from Denise C on May 2, 2024
Thanks so much Jack

10/10 Excellent

Louis

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Denise C on May 2, 2024
Thanks so much Louis

10/10 Excellent

Sherie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked it had an outdoor space to relax. I did not like the rod in my window holding it closed.(not sure how secure the window is?) I did not like that the upper lock on the door was broken and unable to secure the room.
Stayed 1 night in Apr 2024
Response from Denise C on Apr 18, 2024
Thanks so much Sherie, I will make sure these items are corrected.

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised with the upgraded hotel.
Stayed 2 nights in Apr 2024
Response from Denise C on Apr 17, 2024
Thanks so much Liza

8/10 Good

Andrew

Stayed 2 nights in Apr 2024
Response from Denise C on May 2, 2024
Thank you Andrew

4/10 Poor

Michael, maple Grove

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was dirty and very loud.
Stayed 1 night in Apr 2024
Response from Denise C on Apr 6, 2024
Hi Michael, Please accept our apologies for failing to meet your expectations. Cleanliness is something we take very seriously. I assure you this has been addressed. We hope to see you again.

2/10 Terrible

Robert

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room smelled like smoke. Second room was dirty, had an unclean smell, found a dirty shirt behind door in bathroom. We should have changed rooms again, but we were so tired, we just dealt with it. We won’t be staying there again. We will be telling all our artistic skate community to avoid it.
Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on Apr 5, 2024
Dear Robert, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SIKESTON - MARSTON. You indicated that the unpleasant odor you encountered, and the uncleanliness of the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for expressing your concerns and we wish you all the best in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

8/10 Good

Sherry

Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on Apr 26, 2024
Thank you for your positive rating, Sherry. The staff at the RED ROOF INN SIKESTON - MARSTON and I were excited when we saw your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your rating. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 Good

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Apr 1, 2024
Thank you for your positive rating, Julie. The staff at the RED ROOF INN SIKESTON - MARSTON and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 Good

Scotty

Business traveler
It’s in a good place for me for business travel. It has been remodeled. Furniture, beds, tvs , paint and flooring are new but not clean.
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Mar 31, 2024
Dear Scotty,Thank you for taking the time to tell us about your experience at the RED ROOF INN SIKESTON - MARSTON. I am happy you found our newly remodeled hotel to be a good place to stay for your business travels. However, you indicated that the lack of cleanliness hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

10/10 Excellent

Mainhia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samantha RediResponse Specialist on Apr 26, 2024
Thank you for your positive rating, Mainhia. The staff at the RED ROOF INN SIKESTON - MARSTON and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 Good

tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on Jan 23, 2024
Hello Tanya, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN MARSTON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Darcie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have my reservations thru you (Expedia) had to wait an hour to figure it out and get my rooms. Then there was a hole in the bathroom wall. No soap in shower. Terrible breakfast. Will never book Expedia or go to red roof inn again
Stayed 1 night in Jan 2024

6/10 Okay

Dwight

Liked: Staff & service
Bathroom sink was dirty, dried toothpaste in sink. Bathtub in horrible shape and no drain. Breakfast was very limited. Poor window to street, noisy from highway. The room had been remodeled partly and besides bathroom overall was clean and decent. Lady in front was very helpful and kind. Price was good.
Stayed 1 night in Dec 2023
Response from Denise C on Feb 21, 2024
Thank you Dwight

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Not this RedRoof
Noisy heater & no hot water
Stayed 1 night in Dec 2023

6/10 Okay

Frank, waukon

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff but old property and noise from interstate just feet away.
Stayed 1 night in Nov 2023
Response from Denise C on Dec 23, 2023
Thank you Frank

4/10 Poor

Emily

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not good
I will never stay at a red roof inn again
Stayed 1 night in Nov 2023
Response from Denise C on Dec 23, 2023
We would love to know what happened during your stay Emily.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really worried about some of the other reviews that I read but I’m here to say that the hotel was great for an overnight stop. Comfy bed and pillows. Clean room. Good breakfast. Some cosmetic signs of age in the room. Otherwise a great stay!! Would stay again!!
Stayed 1 night in Nov 2023
Response from Denise C on Nov 30, 2023
Thanks so much Amy. We are glad you didn't take all of the reviews to heart. Some are inaccurate. Hope to see you again.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En route
Clean quiet and safe. Easy parking and reliable wifi.
Stayed 1 night in Nov 2023
Response from Denise C on Nov 25, 2023
Thanks so much for staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Denise C on Nov 25, 2023
Thanks so much for staying with us.

2/10 Terrible

Tammie

Traveled with family
Disliked: Cleanliness, amenities
Dislikes:First room was dirty, had leftover stuff from previous guest in room, room not cleaned. Second room, we stayed in, the door lock was broken, the floors were filthy, no toilet paper, sound on tv did not go up, pillows were horrible, extremely lumpy. I forgot my new -new balance shoes, along with a pair of socks and by the time I went back to pick them up, someone was wearing them. The lady that checked us in was awesome, she was nice and understanding. The gentleman that checked us out was not, after we told him what we thought of our stay, he made no effort to apologize, he just ignored us the remainder of the check out time, gave us our receipt and sent us on our way. Absolutely hands down, the worst hotel experience I have ever had.

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great last minute stay option!!! Very friendly staff.
Stayed 1 night in Nov 2023
Response from Denise C on Dec 3, 2023
Thanks so much Jeffrey

4/10 Poor

Chandreyee

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
They have the worst bed and the worst pillows the dirtiest linens and even if you request for extra blanket they will refuse. Abysmal at best.
Stayed 1 night in Oct 2023
Response from Denise C on Oct 27, 2023
We apologize for failing to meet your expectations with the mattress and pillows. Dirty linens are unacceptable, and this has been addressed with our team. We hope you will return to stay with us again.

4/10 Poor

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was all very friendly and nice. Our room was not clean or maintained.
Stayed 1 night in Oct 2023
Response from Denise C on Oct 23, 2023
Hi Angela, We greatly apologize for failing to meet your expectations. We pride ourselves on service and cleanliness. We have discussed your review with our entire team to ensure it doesn't happen again. We hope you will stay with us again.

4/10 Poor

Lana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked under construction and the hours for breakfast limited to 9am. When we went for breakfast we found no hot food available. We asked about it and were told that they wouldn't make anymore. We paid $91 for a bed, shower, and no breakfast. We will not return.
Stayed 1 night in Oct 2023
Response from Denise C on Oct 21, 2023
Hi Lana, We appreciate you staying with us. We apologize for the inconvenience with breakfast. We have addressed this in a meeting with our team to insure it doesn't happen again. We hope you will give us another try.

8/10 Good

Larry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has been renovated recently. The rooms are very nice . The staff were very nice . I asked for a room on the bottom floor because of my bad knees and they have no elevator , they were very accommodating and even put our friend on the bottom floor. The only complaints I would have would be they have no carts to carry your luggage into your room , and our room air conditioner was very loud . Overall compared to other hotels it’s a very nice hotel .
Stayed 3 nights in Oct 2023
Response from Denise C on Oct 21, 2023
Thanks so much Larry. We appreciate you staying with us and your compliments. We hope to see you again.

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
Place is clean and good for the night. Front desk staff was very nice. I would stay again.
Stayed 1 night in Sep 2023
Response from Denise C on Sep 29, 2023
Thanks so much Lori. We look forward to seeing you again

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Rooms have been updated since my last visit. Desk clerks were friendly.
Stayed 1 night in Sep 2023
Response from Denise C on Sep 29, 2023
Thanks so much Terri. We appreciate you staying with us and look forward to seeing you again.

6/10 Okay

Tina

Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on Oct 13, 2023
Hello Tina,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARSTON and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

4/10 Poor

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room not very clean. TV did not work - got only one channel. Room condition not good - hole in the wall in bathroom. Rooms smelled of smoke. Hotel clerk was very nice.
Stayed 1 night in Sep 2023
Response from Denise C on Sep 19, 2023
Thanks so much for staying with us Steven. We apologize for the issues you encountered. We are addressing this with our housekeeping department. We take great pride in our cleanliness and do not take your review lightly.

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Needed a place to stay when visiting a friend. The Red Roof was a nice, newly renovated, and quiet place to the night.
Stayed 1 night in Sep 2023
Response from Denise C on Sep 5, 2023
Thanks so much Shaun. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good overall hotel
Good hotel for the price, peaceful and right off highway. Very nice for the area, slept good and biscuits and gravy for breakfast!
Stayed 3 nights in Aug 2023
Response from Denise C on Sep 5, 2023
Thanks so much Tim. We appreciate you staying with us and glad you enjoyed breakfast. We hope to see you again.

10/10 Excellent

Dianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Needed a place to just sleep and shower on our way home. This hotel was so perfect for our needs and the price. Clean and comfortable no frills hotel. Check in was quick a bad staff are friendly.
Stayed 1 night in Aug 2023
Response from Denise C on Aug 27, 2023
Thank you so much Dianna.

6/10 Okay

Montae

Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 10, 2023
Hello Montae, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MARSTON and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's fine for the price
Stayed 1 night in Aug 2023
Response from Denise C on Aug 21, 2023
Thanks so much James

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good place to stay. The staff were great and it looked like they had just finished up renovating it
Stayed 2 nights in Aug 2023
Response from Denise C on Aug 12, 2023
Thanks so much Billy. We appreciate you staying with us and hope ot see you again.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Denise C on Aug 10, 2023
Thanks so much Pedro

8/10 Good

KEERTHI ROY

Liked: Staff & service, property conditions & facilities
W
Stayed 1 night in Aug 2023
Response from Denise C on Aug 9, 2023
Thanks so much

10/10 Excellent

Terence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly refurbished so rooms were in good shape. Quiet property and friendly check-in. Not much around except a truck stop or two.
Stayed 1 night in Aug 2023
Response from Denise C on Aug 6, 2023
Thanks so much Terence. We look forward to seeing you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nice overnight stay
Front clerk very nice and attentive. Place is perfect for an overnight travel and although clean, there were stains on comforter and bed sheets. The bed was not very comfortable and pillows need to be replaced as do some of the towels. I guess because it may be an older hotel. Overall for pruce good stay.
Stayed 1 night in Aug 2023
Response from Denise C on Aug 6, 2023
Thank you so much for staying with us. We will address these comments. We hope to see you again.

6/10 Okay

john

Stayed 1 night in Jul 2023
Response from Denise on Aug 3, 2023
Thanks so much John

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price. Hard surface flooring in the rooms is a big plus for me. It has been updated.
Stayed 1 night in Jul 2023
Response from Denise C on Aug 2, 2023
Thanks so much James.

8/10 Good

Tim

Stayed 2 nights in Jul 2023
Response from Denise C on Aug 9, 2023
Thanks so much Tim

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
The staff were very pleasant and helpful. The rooms were average, but seemed very clean. The location was exactly what we needed. Ty for a wonderful stay.
Stayed 1 night in Jul 2023
Response from Denise C on Jul 17, 2023
Thanks so much for staying with us Duane. We look forward to seeing you again.

2/10 Terrible

Clifton

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet leaked on my clothes staff refused to have them washed no soap or shampoo in the bathroom other guest outside my room door late in the night talking very loud
Stayed 1 night in Jul 2023
Response from Denise C on Jul 17, 2023
Hi Clifton, We apologize for your inconvenience. Our industrial machines are not able to wash normal clothes as there is a chance they could ruin them. Our soap and shampoo are in dispensers in shower and near sink. We hope you will return to stay with us again.

8/10 Good

Shane

Stayed 1 night in Jul 2023
Response from Denise C on Jul 12, 2023
Thank you Shane

10/10 Excellent

Farah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Denise C on Jul 12, 2023
Thank you Farah

4/10 Poor

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was OK but building and area was not so great.
Stayed 1 night in Jun 2023
Response from Denise C on Jul 9, 2023
Thank you Tom

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The evening host was helpful, especially when we told her that our room smelled of stale smoke and the air conditioner fan rattled. She offered us another room that was fine.
Stayed 1 night in Jun 2023
Response from Denise C on Jul 9, 2023
Thanks so much Thomas

8/10 Good

Brian

Stayed 1 night in Jun 2023
Response from Denise C on Jul 15, 2023
Thank you Brian