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Reviews of Residence De La baie – Tartane

3 out of 5
Residence De La baie – Tartane
Presqu'ile de la Caravelle Tartane, La Trinité

Reviews

7.0

Good

Rating 10 - Excellent. 42 out of 354 reviews" "
Rating 8 - Good. 146 out of 354 reviews" "
Rating 6 - Okay. 107 out of 354 reviews" "
Rating 4 - Poor. 41 out of 354 reviews" "
Rating 2 - Terrible. 18 out of 354 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

G.Z.T.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all costs. A total mush. Photos and description have nothing to do with the reality. It is supposed to be the grimiest, most run-down dormitory-like hostel on this beautiful island. 4-story blocks, elevator IS out of operation, built at a very high elevation and has a very steep, quarter mile road and heaps stairs. No porter, no staff. At 3PM room not ready. When noticing cleaning women, her stuff and what room she is cleaning for us, we got shocked. Pond of Clorox, moulds in shower. Paint patches everywhere. AC remote doesn’t work. To reach reception you have to climb 100 stairs. Broken stairs steps, dirty walls, must and peeled plaster. No internet reception in the room as advertized. Deceptive and Photoshop-enhanced photos. Everything needs to be reconditioned. NO REFUND DESPITE OF IMMEDIATE CHECKOUT. REPORTED TO EXPEDIA.
Stayed 7 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good but needs refurbishing
Experience was good, largely thanks to the great location, and helpful staff. Otherwise, residence certainly needs some serious refurbishing
Stayed 5 nights in Apr 2019

8/10 Good

Zoé

Liked: Staff & service, room comfort
Nice
It’s a nice no frills hotel. Good for the price and the pool and the view from the room is beautiful
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good but expensive, Rooms were shabby and not very clean, kitchen facilities inadequate,noisy work going on,laughed at twice when we asked how long work would continue. General condition of pool,buildings and facilities very run down and very expensive for quality of establishment.
Stayed 14 nights in Feb 2019
Response from Karibea_Team on Feb 22, 2019
Dear client, Thank you for taking your time to give us a feedback. Your opinion is very important to us. We however deeply regret that your stay did not meet your expectations. Your comments will be forwarded to our staff expeditiously. Please know that hospitality and hygiene are crucial to us in order to ensure the quality of your stay. Looking forward to seeing you again for a better experience. The Karibea team.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
This was a beautiful and convenient location for the price, and we loved having a kitchenette on our patio because the hotel doesn’t have a full-day restaurant. They do have a hot breakfast buffet that was very good! A strip of stores in town is very convenient.
Stayed 2 nights in Feb 2019
Response from Karibea_Team on Feb 12, 2019
Dear client, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! See you soon. The Karibea Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Karibea_Team on Jan 25, 2019
Dear client, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! See you soon. The Karibea Team.

8/10 Good

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It is very hard to find the front desk! There is a reception area that is outside and empty, and you basically have to go 6 floors up to find it. Also the front desk man keeps short hours, so if you try to check in late or check out early he won't be there
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
I had an amazing experience in Martinique. The hotel was beautiful and so close to the beach.

6/10 Okay

Antoinette

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
3 nights
The hotel is dated. Rooms were comfortable, balcony with kitchenette was very useful. Bathrooms (showers) should have been cleaner. The staff tried to be helpful.
Response from Karibea Team on Feb 24, 2017
Dear host, Thank you for taking the time to share your opinion regarding the residence of the Gulet. We are delighted to see that you were pleased with our rooms and the welcome you received. We are however sorry if the general cleanliness of the rooms did not satisfy you. Please be aware that we take your comments into account and pass on the information to the departments concerned. We look forward to welcoming you back to one of our establishments. Regards, The Karibea team

2/10 Terrible

NYC adventurer, New York City

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Elegant deserted wreck.
Grey Gardens of the carribean across from a fairly nice beach. Whole resort and boardwalk / town/ island suffering from economic malaise. Very far from American standards. Room was basic-, but clean. Staff was nice. Bare kitchenette. On site restaurant/bar was closed, pools were maintained.several of the building were no longer being used. Only about 20% occupied. If you go, bring Dish soap, sponge Paring knife and your own beachtowels. Historic sites were neat. You need to rent a car and have experience driving on tiny roads and chaotic roundabouts. If you have driven in the EU before and speak French, you can manage this adventure, other wise not recommended.
Response from Karibea Team on Feb 24, 2017
Dear NYC adventurer, Thank you for taking the time to leave your opinion regarding the residence of the Golétte. We are very pleased to see that you appreciated the cleanliness of our rooms and the welcome you received. We are sorry if all our services have not satisfied you. Indeed, the standards of hotel in Martinique are different from those of the United States, which is why we recommend before each departure to visit our website to find visuals and several descriptions concerning the establishments. We hope to welcome you back to one of our establishments. Regards, The Karibea team.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
one thing I have to say never again the room wasn't clean what you see it not what you get
bathroom dirty
this is the towel they left in the bathroom for people to use
I had to kill that sh..

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not like described !!!!!!
We have book suite triple with sea view. We did not have (although the room description and our booking was claiming it is provided) the following items: two bathrooms, free toiletries, NO SITTING AREA (no sofa, coffee table and armchair, as supposedly shown on photos for this room)!!!, one night table was not working, wifi was suppose to work nearby swimming pool and was not working. All the photos at hotels.com are artificially coloured and do not reflect real colours. Main desk person did not tell us about kitchenette location (hidden in the locked wardrobe at the balcony) so we did not know it is at all in our room. Also he did not tell us beforehand all the necessary codes (in particular, to the pedestrian gate leading to the town). Overall, too expensive and providing shockingly misleading (incorrect) description.
Response from General Manager on Dec 23, 2016
Dear traveller, We first would like to thank you for your comments about your stay at la Goélette. We are really sorry if your stay didn't meet your expectation. Be sure that our priorities are to satisfay our customers and that they can spend a comfortable stay. We are sorry if the pictures did not shown the right room, we had sent your comments to the technical center so they can check that there is not a mistake in the pictures. We do apologize for the inconvenient. We hope to welcome you here or in another Karibea hotel to show you our wishes to meet with your expectations. Kind regards, The karibea team

4/10 Poor

Kesha, Tahiti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than nothing but in need of a lot
My stay a tv the hotel was somewhat disappointing. There is no hotel restaurant or bar. So after 33 hours if flying it was difficult to find a place to get food. Reception was basic and the room was sparse. There was little soap and only one set of towels. We were promised another one but it never arrived. It is a pitybthat this is the hotel in the area. A truly disappointing stay

6/10 Okay

Greg , Ontario

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Does not live up to Tartane's
Asset is aging needs major restore and update asset will crumble quickly

4/10 Poor

Juliana, Trail BC

Disliked: Cleanliness, property conditions & facilities
Don't judge a hotel by it's pictures
I felt that the pictures of this hotel were a little misleading. It's almost like the pictures of the hotel was from when it was brand new and when we arrived I felt as though there has been very little upkeep over the last 20 years. Our suite was ground level and only security was a fence. On our second night there someone stole food from our fridge (the kitchenette was on the patio). The reception was not open at night and my phone in the room did not work. The cleaning service only happens mid-week if you are staying a minimum of 7 nights. In my opinion it should be advertised as apartments instead of a hotel. Our room was quite sandy and dirty especially with being on the ground floor and going outside to eat. The pools were lovely and beach spectacular. Mainly I feel if it were advertised in a different way we would have had a difference experience.

8/10 Good

Jen, Brooklyn, NY

Disliked: Staff & service, room comfort
Great location, just the basics
My family stayed at this hotel for the first four nights of our stay in Martinique. My 3 year old and 7 year old both loved the pool, specifically the two slides and waterfall. My son complained there wasn't enough shallow area for him to feel comfortable, but the pool certainly seems designed with kids in mind. The room was just the basics, exactly 3 spoons, 3 chairs, 3 towels, etc. for the Junior Triple room (my kids shared the pull out couch). It was great to have a door you could pull between where they slept and where we did and the outdoor kitchen on the terrace was wonderful for breakfasts and after the kids went to bed. The hotel had plenty of parking and was 5 min walk from a nice beach, 5 min drive from a fantastic one. I would have given a higher rating to this hotel if they just invested a bit in going above the bare minimum. They could, for example, provide a hand towel, dish soap, paper towels, garbage bags, wine bottle opener, or paring knife in the kitchen area. The beds were only moderately comfortable.

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice view of the ocean.
For the price, this hotel was fine. Most of the hotel staff were very sweet and helpful. Several barely spoke english, so you'll do better if you can speak some French. Wifi was a joke -- there is no wifi in the rooms at all. It works okay in one part of the lobby, but took about 20 minutes to email a photo; definitely not high-speed. The rooms are only cleaned once a week, if you want your room cleaned more often, you have to pay extra. The only soap in the room was a bottle of body wash attached to the shower wall. Plan to bring or buy everything else, even for the kitchenette, as they do not include dish soap (or a sponge) either. There is a small store in the lobby where you can pay for these things, or a there's a Superette about a 25 minute walk away where you can buy soap and some foods, beer and wine as well. Rent a car at the airport! I didn't, and was subsequently limited to the bus (which come sometimes, about once an hour, but not reliably), and it's about 75 Euros to get to this place from the airport. It's an easy, short walk from the hotel to the closest beach, which is nice for swimming and readying, and easy to walk (5-10 mins) to lots of great spots for a fresh espresso, a great bakery, or tasty places to eat along the main road, but most everybody in Tartane drives all the time. If you want to surf, you need a car too, even though the break is a 25 minute walk, because the road to that part of Tartane is a dangerous, curvy and people drive really fast.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service

2/10 Terrible

timothy, dominica

Disliked: Cleanliness, staff & service, room comfort
Very bad customer service
It was a terrible experience this time. This is my third time and the worst time of visiting this hotel. The receptionist kept us waiting for more than one hour and told us that he will not come and check the room for us. He asked for deposit and we gave him deposit but he refused to check the initial state of the room. He didn't check it untill another person came on shift.

10/10 Excellent

Timothy, Dominica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience on my second visit
I thought my first visit was excellent but my second visit was more than excellent. I was placed close to the pool and I found the kitchen utensils quite useful and also complete. This includes cutleries, pots, plates microwave etc. The receptionist was very friendly and was able to communicate fluently in both English and French language. The swimming pool was fantastic. This hotel still remains the best hotel I have ever visited in Martinique. This hotel worth more than 5 star hotel. I'm highly pleased with their services.

10/10 Excellent

Timothy, Dominica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay of splendor at Karibea residence la G.
I had a wonderful experience at this hotel and I enjoyed my stay in it. The kitchenette is well built and very simple. The room is simple but self sufficient. The price is quite affordable. I like the neatness of the swimming pool and its design. I will recommend this hotel to anybody that might be interested

10/10 Excellent

Steven, reno nv

Liked: Staff & service, property conditions & facilities, room comfort
Excellent view of the beach from my room
Very nice pool staff excellent gift shop showed value. Hotel excellent value

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms
By my mistake I thought that hotel is close to airport. It is in extreme north-east, 25 km drive, hard to find in night. Area is nice, good food around. If you need sea and food the hotel is ideal. Cheap for its high quality accommodation because far from Centre. All civilization is in Port de France, especially recommend Commercial Centre with perfect La Fauette Mall.

10/10 Excellent

Surfarier

Liked: Cleanliness, staff & service, room comfort
Perfect for a solo traveling surfer girl!
Excellent service, comfortable. Simple, efficient accommodation. Easy parking and excellent views of the surf!

8/10 Good

Bennerr, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
A quite acceptable hotel in Martinique
Dinner in the hotel is buffet, and so we preferred to eat in nearby restaurants. These were plentiful and quite good.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
viva Martinique!
I went mainly to relax and I have to say it was very relaxing. The best way to get around the island from there is probably to rent a car. You can walk through the town and find a beach and the swimming pool is fantastic. The hotel staff put me together with a taxi driver that spoke english and he squired me around and showed me the nature reserve and some other points of interest. Matrinique could use all the tourists it can get and the people are very friendly. I am a computer nut and I had a little trouble with getting an adapter for my laptop. Overall the vacation and the hotel were very enjoyable.

10/10 Excellent

Simon, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will visit Islabd again
The hotel was clean and staff polite (If you do not speak French then you will struggle). Rooms were clean and comfortable. Food was adequate If you want a quiet relaxing holiday this hotel will tick all the boxes. If you want a more lively holiday then chose a hotel in the South of the Island.

8/10 Good

Susan, Connecticut, USA

Liked: Cleanliness, property conditions & facilities, room comfort
fishing village hotel
clean, quiet hotel overlooking a fishing village

10/10 Excellent

M, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martinique visit
Good location, excellent service.

6/10 Okay

Eliane

Bien
Stayed 1 night in Sep 2020

8/10 Good

Jean

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

6/10 Okay

Eliane

Disliked: Staff & service
Très calme car y avais pas trop monde,la tél pas trop top car pas assez de chaînes ça m’a pas trop déranger mais si on viens avec des enfants ce sera l’ennui.manque un peu d’accessoire pour la cuisine, j’ai fais avec ce qu’on avais mais peut faire mieux
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Très beau séjour dans cet hôtel, très bonne ambiance et un personnel accueillant. Seul petit défaut c'est que l’établissement mérite quelques rénovations.
Stayed 4 nights in Sep 2020

8/10 Good

Darryl

Traveled with family
Liked: Staff & service
Stayed 7 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximite de la plage, des restaurants et petits commerces.
Stayed 2 nights in Mar 2020
Response from Emma on Mar 21, 2020
Cher client, Nous vous remercions de votre séjour dans notre établissement et d'avoir partagé votre expérience. Notre situation centrale, proche des plages et restaurants, et sa vue imprenable sur la pittoresque commune de Tartane sont des atouts pour des vacances réussies. À vous retrouver, Salutations ensoleillées

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Grosses résidence hôtelière voir même un peu trop grosse à mon goût. Vue magnifique. Dommage qu’il n’y est pas un bar et quelque chose pour manger, même si à l’extérieur il y a tout ce qu’il faut. Et je rejoins les autres personnes, le petit déjeuner est vraiment pas top.
Stayed 1 night in Feb 2020
Response from Emma on Mar 21, 2020
Cher Client, Faisant suite à votre séjour parmi nous, l'équipe de la Goélette vous remercie d'avoir pris le temps de noter vos impressions. Nous sommes sensibles à vos observations et ferons remonter à la Direction vos commentaires afin de toujours mieux vous satisfaire. Sachez enfin qu'un plan d'actions est prévu pour réduire la taille du site, ettofer nos services ainsi que corriger la qualité de notre petit déjeuner, en l'orientant sur des saveurs locales. À vous revoir pour des plaisirs caraïbes dans les hôtels du groupe Karibéa, Salutations

8/10 Good

Pierre

Liked: Cleanliness, staff & service, room comfort
Stayed 9 nights in Feb 2020
Response from Emma on Mar 25, 2020
Cher Pierre, Nous vous remercions pour votre séjour chez nous ainsi que du temps consacré à partager vos impressions. Bien à vous

10/10 Excellent

Robert pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Emma on Mar 19, 2020
Bonjour Robert Pascal, Très touchée par votre excellente note, nous sommes ravis que nos prestations vous aient permis de passer d'excellents moments. À vous revoir pour d'autres séjours aussi satisfaisants.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
le calme dans la propriété est irréprochable,belle vue sur la mer
Stayed 2 nights in Feb 2020
Response from Emma on Apr 16, 2020
Cher client, Heureux de vous avoir accueilli au sein de notre établissement, nous vous remercions pour votre appréciation. Déjà impartients de vous retrouver dans notre hôtel pour des moments de détente ! Portez vous bien, Salutations, Emma

8/10 Good

Fabienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Emma on Apr 14, 2020
Bonjour Fabienne, L'équipe Karibéa vous remercie pour votre séjour dans notre hôtel et de votre appréciation. À vous retrouver pour des séjours ensoleillés, Salutations, Emma

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Le point de vue sur la mer. Une piscine sur place. Près du centre de Tartane et des plages. Support de la pomme de douche était brisée et le kitchinette manquait d'espace (besoin de rajeunissement) mais le petit frigidaire était de la dernière génération
Stayed 6 nights in Feb 2020

8/10 Good

Delphine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Helena

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Yannic

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Plutot sympa
La kitchenette nous a bien servi. L'accès entre le village et l'hôtel etait facile a pied et la vue sympa. Le personne a ete tres serviable et discret. Cetait tres bien.
Stayed 6 nights in Jan 2020

4/10 Poor

Phillippe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A eviter
C est un hotel qui est laisse a l abandon malgre un personnel agreable et serviable. Prendre une caution de 350 euros et devoir faire le menageet vider ses poubelles me parait exagere. Le petit dejeuner est trop cher..12 euros et pas tres copieux...plateau sur traiteaux en guise de table..bref a eviter si possible
Lit correct
Wc
Stayed 3 nights in Jan 2020

4/10 Poor

Bruno

Disliked: Cleanliness, property conditions & facilities, room comfort
Déception !
Hotel viellissant et état de la chambre très très moyen. Problèmes constatés : salle de bain mal éclairée, porte de douche et baie sur terrasse cassée, kitchenette mal équipée (trop peu de vaisselle, couverts et verres), connexion wifi déplorable, une chaise sur deux cassée. Petits déjeuners à 12€ c'est injustifié....très peu de fruits frais, que des produits industriels ! Ascenceur en panne pendant une semaine, ménage trop vite fait. Situé tout en haute la ville (accès difficile) mais vue sympa. Personnel d'accueil sympa et disponible.
Stayed 12 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
La propreté des chambres n’est pas bonne beaucoup de poussières. Le petit déjeuner est cher par rapport au choix pas assez variés surtout pour les fruits nous sommes sur une île qui regorge de différents fruits. L’échelle de la piscine n’est pas correctement fixé c’est très dangereux.
Stayed 1 night in Jan 2020