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Reviews of Madhav Muskan Residency

3.5 out of 5
Madhav Muskan Residency
58/169 Krishna Puri Rd, Mathura, UP

Reviews

6.6
Rating 10 - Excellent. 4 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 3 out of 13 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sweta

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property should seriously work on cleanliness. And the charges are not even worth it. Rooms are nothing like what it is in picture.
Stayed 1 night in Mar 2024

2/10 Terrible

Naveen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting hotel!
Me and family stayed here for 2 nights and I was absolutely disgusted with the rooms and hospitality services. I've stayed at 1000s of hotels in my lifetime from Indonesia, Ethiopia, India, China, UK etc. This hotel is clearly the worst. This is definitely not a 3- or 4-star hotel like the reviews show. If I can rate it a 0, I would have. Few things I noticed during our stay. 1) Dirty bed sheets and pillows with stains. 2) Rat running around in the room. Hotel staff said quote " we'll catch it and remove them from your room. " This is not the correct answer for these issues. 3) Washroom was dirty with stains on the toilet and washroom sick. 4) Morning breakfast barely had any options. 5) At 4am someone tried opening our room door when my family was sleeping. Thankfully I was awake, I opened the door and found a person walking away from our unit. 6) Very loud noises all night in the lobby and from outside noises. Every hotel I've stayed at have sound proof windows or something to prevent outside and lobby noise. 7) No safety lock on your doors from the inside. Only one lock. This is a big safety concern from my point of view I had to put a chair in front of the doors. The staff as well is not helpful the person I spoke to at reception didn't seem to care. In conclusion, i don't recommended staying here and ill filling a complaint against the hotel for this.
Stayed 2 nights in Dec 2022

6/10 Okay

Hasu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

sankaran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and nice location
Stayed 1 night in Oct 2022

4/10 Poor

AMITA, Brampton

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Suffocating, un-hygienic rooms, dirty utensils, and dirty bedsheets. If you have the patience to argue with the staff to change each and everything thing that you get in the room, then go for it. The staff is overly humble to compensate for the low standards of the hotel, but that will not make your stay any better.
Stayed 2 nights in Sep 2022

6/10 Okay

TAHIR

Business traveler
Disliked: Staff & service
Ok sort of stay if you are coming alone
The hotel staff is a bit on the slower side food quality was very good overall a nice experience but can be improved a lot
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like... worst property and very uncomfortable
Stayed 1 night in Jan 2021

10/10 Excellent

Tiffiany, Denver, CO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was an excellent location to celebrate the Holi festivals in Mathura. The staff were exceptional, and were always eager to help out, answer questions and ensure we were happy during our stay. Although the entire staff was fabulous, Yogesh Singh provided exceptional customer service. The food served at the hotel was very good, and extremely convenient.
Stayed 3 nights in Mar 2020
Response from Anmol on Mar 16, 2020
Dear Tiffany, Greetings from Madhav Muskan Residency! Thank you very much for deciding to stay at our hotel Madhav Muskan Residency and for sharing such a wonderful review. It is always a delight to hear great feedback, it is good to know that your overall stay was pleasant and that many facets of our hospitality met your expectations. I am very happy to hear that you found our staff was very warm and helpful. I will share your comments with all the members of our MMR team, especially with Yogesh at the Front Desk. Your positive feedback will act as a great motivator for all of us as we strive to achieve even higher standards of service. Once again thank you for your review and looking forward to welcoming you again at Madhav Muskan Residency With warm regards from Mathura, Anmol P.S. We would be delighted if you would recommend us to your colleagues, friends, and family, we will ensure that they too receive the same great experience you enjoyed.

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2020
Response from Anmol on Mar 16, 2020
Greetings from Madhav Muskan Residency! Thank you very much for deciding to stay at our hotel Madhav Muskan Residency and for sharing with us your review. Guest feedback is always welcome at our hotel, it is good to know that your overall stay was pleasant and that many facets of our hospitality met your expectations. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. It was a pleasure to have you with us at Madhav Muskan Residency. We wish you the best in life. With regards, Anmol P.S. We would be delighted if you would recommend us to your colleagues, friends, and family, we will ensure that they too receive our signature service and that they have a memorable stay.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed with the property
Very disappointed for a property of category 3.5star
Stayed 1 night in Nov 2019
Response from J. P. Pachauri on Dec 5, 2019
Dear Anonymous, First of all, thank you very much for deciding to stay at our hotel Madhav Muskan Residency and for sharing with us your review. We believe that we must learn from our guests about the areas in which we should improve. I'm sorry to read from your feedback that you felt that your expectations were not met by our hotel. Your experience is very important to us and our guest's input is always welcomed. We have received so many nice remarks about our hotel and the service we deliver. Regrettably, you didn't have a similar experience as most of our guests. I have personally shared your precious feedback with our staff and I would like to assure you that all our guest's remarks for enhancement are taken to heart and acted upon as quickly as possible. Again, thank you for sharing your thoughts on our hotel and if you return to Mathura in the future, I hope you will give us a second chance to make a more positive impression and show you the areas in which we have improved as a result of your feedback. Yours sincerely, J. P. Pachauri

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice, decent food. Staff was courteous and helped with arrange a taxi for trip to vrindavan. I really liked the fact it is located near all the important touristy spots, while out the busier parts of city. I would stay here again.
Stayed 1 night in Oct 2019
Response from J. P. Pachauri on Dec 5, 2019
Dear Anonymous, Greetings from Madhav Muskan Residency! Thank you very much for deciding to stay at our hotel Madhav Muskan Residency and for sharing with us your review. Guest feedback is always welcome at our hotel, it is good to know that your overall stay was pleasant and that many facets of our hospitality met your expectations. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. Also, we would be delighted if you would recommend us to your colleagues, friends, and family, we will ensure that they too receive our signature service and that they have a memorable stay. It was a pleasure to have you with us at Madhav Muskan Residency. We wish you the best in life. With warm regards from Mathura, J. P. Pachauri

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from J. P. Pachauri on Dec 6, 2019
Dear Anonymous, Greetings from Madhav Muskan Residency! Thank you very much for deciding to stay at our hotel Madhav Muskan Residency and for sharing with us your review. Guest feedback is always welcome at our hotel, it is good to know that your overall stay was pleasant and that many facets of our hospitality met your expectations. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. Also, we would be delighted if you would recommend us to your colleagues, friends, and family, we will ensure that they too receive our signature service and that they have a memorable stay. It was a pleasure to have you with us at Madhav Muskan Residency. We wish you the best in life. With warm regards from Mathura, J. P. Pachauri

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a room on the holy festival 2019. Due to rush in holy festival, hotel provide us good service
Stayed 2 nights in Mar 2019
Response from J. P. Pachauri on Dec 6, 2019
Dear Guest, Greetings from Madhav Muskan Residency! Thank you very much for deciding to stay at our hotel Madhav Muskan Residency and for sharing with us your review. Guest feedback is always welcome at our hotel, it is good to know that your overall stay was pleasant and that many facets of our hospitality met your expectations. Your positive feedback is a great source of motivation for us as we strive to achieve even higher standards of service. Also, we would be delighted if you would recommend us to your colleagues, friends, and family, we will ensure that they too receive our signature service and that they have a memorable stay. It was a pleasure to have you with us at Madhav Muskan Residency. We wish you the best in life. With warm regards from Mathura, J. P. Pachauri