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Reviews of Wingfield Inn

2 out of 5
Wingfield Inn
1101 West Housman Street, Mayfield, KY

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 352 reviews" "
Rating 8 - Good. 129 out of 352 reviews" "
Rating 6 - Okay. 69 out of 352 reviews" "
Rating 4 - Poor. 19 out of 352 reviews" "
Rating 2 - Terrible. 27 out of 352 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Dan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I like to support the 'little guy'. The independent operator in a small town. This one deserves no such support. First the positive: Comfortable bed, 'pause button' on the TV, Waffles different and good,exterior looks nice and the rooms were clean. Now the negative: no desk lamp (no outlet for it even),flimsy molded stacking desk chair was only chair in room, vey worn stair treads in back, cable junction box broken and exposed,dresser drawer hardly opens, Tiny TV for 2024,no bath mat for slippery tub unless requested at front desk, single ice machine for entire property (noisy and in breakfast area), flavorless sausage and gravy,worst pre made scrambled egg patty, juice machine was never working for the 4 days we were there,very dated electrical in room all outlets used but 4 on lamps none by desk (CPAPs, phones, computers, room clock require more). Now for the really bad. Having made reservations on Expedia I hadn't notice the 6 AM prior day change restriction. Having stayed 3 previous night and looking to leave on the last night of a 2 night reservation I did not consider it out of line to ask for an early out a day and a half prior. The owner, as is their prerogative, denied my request, which I consider very poor business practice. But that is not what really frosts me. The manager later offered to accept a cancellation if I rebooked at 4X the price for the first night (eclipse demand pricing) as though that was an acceptable compromise. So now you know details of the plac
Stayed 1 night in Apr 2024
Response from Al on Apr 12, 2024
Appreciate you trying to look out of the Independent Operators. So the main issue is that your reservations we couldn't cancel or change due to the simple fact that you had booked through expedia and states on the reservation that it is non-cancellable or changeable. When you book through a 3rd party reservation channel there is nothing we at the property level can do. The reason why you get a better rate with 3rd party because there are lots of restrictions on the reservation and the cancellation policy is very strict. We appreciate your feedback. Have a blessed day.

6/10 Okay

Jeff

Traveled with family
Nice
Stayed 1 night in Apr 2024
Response from AL on Apr 12, 2024
thank you for the rating and review. we would appreciate the review with factors we need to improve that would be really helpful to better our service.

6/10 Okay

Mary

Broken coffee pot, bathtub drained poorly, no exhaust fan in bathroom. Poor breakfast, albeit free. Staff very nice.
Stayed 2 nights in Apr 2024
Response from Al on Apr 12, 2024
Appreciate your feedback on your recent stay. We wished you would have mentioned something to our staff so we could have addressed the issues right away. Regarding the exhaust fan its a central exhaust system on roof so guest do not see the fan in room but there is exhaust vent in bathroom. Our breakfast includes Biscuits, sausage gravy, Egg patty, 2 kinds of cereal, coffee, Juice, Yogurt, Oatmeal, Fruit, Waffles. We appreciate your feedback. Have a Blessed Day.

2/10 Terrible

Piotr

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel/motel I was in during my travels in US. Stolen or broken bulbs in room, dirty floor, beds with used springs (very uncomfortable), teared down sheets (from being to old), stained towels. Terrible condition and dirty. Was afraid to touch anything. Just avoid.
Stayed 2 nights in Apr 2024
Response from Al on Apr 12, 2024
Sorry to hear about your experience during your recent stay. If our rooms were that bad why didn't you go to the frontdesk and check out right away and asked for a refund? Why complain about everything after staying for the full night and than complain about everything. But we appreciate your feedback. Have a blessed Day.

10/10 Excellent

Jessica, Elizabethtown

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the pool had been open, but other than that we enjoyed our stay and the location right off the exit made it easy to find
Stayed 2 nights in Apr 2024
Response from AL on Apr 12, 2024
thank you for the feedback we are sorry you didn't get chance a to use the pool we will open it soon. hope we will host again with pool open. have a nice day

4/10 Poor

Sam

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It is simply "not right" in any way to charge a fee of $50 to the credit card as some sort of security scam as I am at the registration desk of the Inn...and they say, the amount will be charged to my credit card account and later taken off if there is no damage to the room. As of today, March 21, I have not received any information as to the charge and its' removal/credit to my account...now, you get ahold of the Wingfield Inn and find out why the charge was posted but no credit was posted even though the Wingfield staff said the credit would take place in a day or two after my March 14th stay...I want answers...not apologies
Stayed 1 night in Mar 2024
Response from Al on Apr 12, 2024
Please call the property and ask for the manager and we will make sure you get your answers right away. Regarding your deposit after you are checked out we release the deposit as long as there is no damage or missing items. Sometimes it takes upto 7-10 business days for the funds to appear on your account. It all depends on the bank or the credit card company that your card is through. But you can rest assure than we are not here to scam people for 50. If you really look at a reality 50 doesn't even cover 2 blankets in this day and age. Appreciate your feedback. Have a blessed day.

8/10 Good

keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things were okay it needs updating. I know its an old motel but the staff was very kind and helpful.
Stayed 2 nights in Dec 2023
Response from AL on Apr 12, 2024
thank you for the feedback have a nice day

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Very budget motel. Daily Service, Nice breakfast bar, Coffee was available through the day. For a visit with family, I stayed extra days because of affordability. That trumps distance from downtown and small rooms for me.
Stayed 10 nights in Dec 2023
Response from AL on Apr 12, 2024
Thank you very much for the feedback have a nice day

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AL on Apr 12, 2024
thank you for the rating

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AL on Apr 12, 2024
thank you for the rating

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AL on Apr 12, 2024
thank you for the rating

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and friendly
Stayed 1 night in Nov 2023
Response from AL on Apr 12, 2024
thank you for the review have a nice day

4/10 Poor

Martha

Traveled with family and small children
Disliked: Amenities
We saw a lot of construction in front and around Wingfield Inn. Called to check about reservations. Was told they had no reservations for us. Tried with several possible names but no reservations seen. Went to different locations. Did not stay so can not review.Looks like it would be an ok place to stay when construction is finished.
Stayed 2 nights in Nov 2023

6/10 Okay

Susan

There was nothing wrong with the room. It was older but was clean and had a mini fridge and microwave
Stayed 1 night in Nov 2023
Response from AL on Apr 12, 2024
thank you for the feedback

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While they claimed to have checked the room, there was trash on the floor, a bad stale odor, bed covers unkempt, overall conditions were old, stained, unwelcoming. The smells triggered my asthma and made it impossible to stay, but they would not refund my money.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Disappointed
The staff was very friendly. They took care of any issues that arose. The night we arrived the toilet was backed up. We had to wait until the next day to resolve it due to our late arrival. The maintenance man came pretty quickly and resolved the issue. The refrigerator was pretty rusted on the outside. It worked just fine, but looked rough. The outlets were loose. The plugs would fall out easily. The phone did not work and Most of the buttons were missing. Also the floors weren't very clean. We had to wear our shoes because our feet were getting dirty walking around. Like I said, the staff was great, but the room lacked in cleanliness.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jim

Liked: Staff & service
Good
Stayed 1 night in Oct 2023
Response from AL on Apr 12, 2024
thank you for the review

6/10 Okay

James, Pleasant Grove

Liked: Staff & service
Older property, price was decent for area
Stayed 1 night in Sep 2023
Response from AL on Apr 12, 2024
thank you for the review we renovated recently hope you visit again have a nice day

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great.
Stayed 1 night in Sep 2023
Response from AL on Apr 12, 2024
thank you for the review have a nice day

10/10 Excellent

R B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very clean and comfortable. Very friendly staff.
Stayed 1 night in Sep 2023
Response from AL on Apr 12, 2024
thank you for the feedback

6/10 Okay

Esther

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk employee was very nice and friendly. The room was not clean- the chair has crumbs in the seat, there is a fly in the room, the towels are stained, and the floor was dirty. I think the cost of this room was too high for what you get.
Stayed 1 night in Sep 2023

2/10 Terrible

Whitney

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel struck me as shady, and I felt very uncomfortable being there. Needless to say I didn't even stay. I checked in, and later that evening checked out.
Stayed 2 nights in Sep 2023

8/10 Good

Deborah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was neat and clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my children have enjoyed Wingfield Inn as our weekend get away spot all summer! The staff is helpful and friendly; they keep their rooms and the pool area exceptionally clean, and their breakfast in the morning is delicious!
Stayed 2 nights in Sep 2023

4/10 Poor

Dennis

Disliked: Property conditions & facilities
Hotel needs non pet rooms
Hotel needs to have non pet friendly rooms. We had to change hotels
Stayed 7 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The condition of the sign and the building where you check in had me worried, but the lady at the front desk was very nice and friendly. The room was clean. We felt safe during our stay. I would definitely stay here again.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Should Be Condemned
There was a 4-foot gash in the ceiling from water damage and overnight water poured through it and ruined my clothes. Coffee maker literally exploded when I turned it on. AC had to run all night to cool room. Front desk attendant was unconcerned about these issues. I asked to get a call from the manager and never did.
Stayed 1 night in Aug 2023

8/10 Good

Carl

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Cathy

Disliked: Property conditions & facilities
The housekeeper was very nice!
Stayed 1 night in Aug 2023

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want elegance, stay elsewhere, but if you want economical, stay here. We stayed the weekend in 103, and was comfortable! It was very hot and humid, and the room was wet with humidity, as the fan was the only thing on when we entered, but after A/C was engaged, it dried up the floors, etc…the bed was comfy, and the room was clean. NO bugs!! The pool was nice, and breakfast consisted of, biscuits and gravy, scrambled eggs, make your own waffles, mini cinnamon rolls, a couple kinds of dry cereal, and packets of hot cereals, and yogurt…along with regular coffee, milk, and a juice machine…(no meat:( )…My only warning would be, watch out for the hot water…it gets very hot, and the shower has great pressure!!
Stayed 2 nights in Jul 2023

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 17, 2023
Dear Guest, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Mark

Stayed 1 night in Jul 2023

10/10 Excellent

John, Hickory

Traveled with family
Liked: Cleanliness
Good staff
Response from Hotel Manager on Jul 11, 2023
Dear John,Thank you for your feedback! We're glad to hear that our staff provided good service during your stay. We value our team and their dedication to ensuring a positive experience for our guests. If there's anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

2/10 Terrible

Debra

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property was awful. Did not feel safe. Loud music and people shouting right outside my window.
Stayed 1 night in Jun 2023
Response from Al on Jun 13, 2023
We apologize for any inconvenience. If our front desk agent would have know we would have addressed the situation right away. Please be sure and let the front desk staff know that way we can address it.Thank You

4/10 Poor

Karina

Stayed 4 nights in Jun 2023
Response from Al on Jun 13, 2023
Thank you for your recent stay and review.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Al on Jun 13, 2023
Appreciate your feedback.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Al on Jun 13, 2023
Thank you for your recent visit at our property. Appreciate your feedback.

8/10 Good

Lacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Al on Jun 13, 2023
Appreciate your feedback. Have a blessed day.

10/10 Excellent

john robert

Liked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Al on Jun 13, 2023
Thank you for your stay and review. Have a great day.

6/10 Okay

Thomas K

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were helpful and gracious. The room was adequate. But sheets and towels were all stained…left us with a sense of uncleanliness. Can tell hotel/rooms are in need of upgrades and repairs. (Know some of the outside needs were from the tornado in 2021…so we totally understand about that and that it will take time to repair.
Stayed 1 night in May 2023

6/10 Okay

Candace

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel has sustained significant Tornado damage 2 years ago and again 2 months ago. Exterior was significantly damaged and I was not made aware of this fact at time of booking. Staff were very pleasant and the interior of the room was fine.
Stayed 2 nights in Apr 2023
Response from Al on Jun 13, 2023
Yes we did get hit 2 times within 1 year and working through the process to bring the property back to normality. We appreciate your stay and feedback.

2/10 Terrible

Darlene

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place should have been shut down until repairs were completed! Drive up to find awning pulled up No TV or Telephone. No electric to one lamp. Room was dingy.
Stayed 2 nights in Apr 2023
Response from Al on May 3, 2023
We apologize for any inconvenience. We had some wind damage to our property so working towards repairs. We appreciate your feedback. Have a blessed day.

10/10 Excellent

Alice

Stayed 1 night in Apr 2023
Response from Al on Jun 13, 2023
Appreciate your feedback. Have a great day.

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean and staff was extremely friendly and helpful.
Stayed 3 nights in Apr 2023
Response from Al on May 3, 2023
Thank You for your recent stay and feedback. Have a blessed day.

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Will not stay again
The office staff worker is extremely nice lady. Although I did not indulge they did offer a breakfast of some sort. The room was clean, the sheets had some stains, and the overall condition of the room and bldg was less than stellar. However, the cost was under $100 per night so perhaps you get what u pay for.
Stayed 2 nights in Mar 2023
Response from Al on May 3, 2023
We appreciate your feedback. We do offer hot breakfast with Biscuits and sausage gravy, eggs, waffles and more. Have a blessed day.

2/10 Terrible

Barbara

Traveled with group
Disliked: Cleanliness
A lady that worked at hotel clerk wasn't in a good mood. Their was a lady there that jump in my car. My friend was setting in my car. The clerk finely was able to get this lady out of my car.
Stayed 1 night in Feb 2023
Response from Al on Feb 26, 2023
we apologize for any inconvenience. We will address this directly with our staff member. Thank You.

10/10 Excellent

Gerald, Humboldt

Stayed 1 night in Feb 2023

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The place was really clean, staff was ery friendly. Great hot water and heat. Breakfast was good. Parking in front of your door. Extra clean place no funky odors.
Stayed 1 night in Feb 2023
Response from Al on Feb 26, 2023
Thank you for the awesome feedback. We really appreciate it. Have a blessed day.

8/10 Good

TJ

Liked: Property conditions & facilities
Stayed 1 night in Feb 2023
Response from Al on Feb 26, 2023
Appreciate your feedback. Have a great day.

8/10 Good

Yahyl

Stayed 1 night in Dec 2022