Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler

Disappointing from last years excellent stay

Posted Aug 10, 2014
Pros: Room was clean. Breakfast was good.
Cons: End the remodel, will give it one more chance when complete. However there is a Holiday Inn being built next door.
Location: Close to the University of Pan American and easy access from the highway. Close to shopping and dinning. New Holiday Inn being built next door.
Stayed there last year and the stay was excellent. The hotel was under going a remodel and ruined our stay. Old furniture stacked up in the lobby and parking lot. smell of paint, no air in common areas and sounds of construction from early morning to late evening. Construction equipment and worker vehicles all over parking lot, very little room for guests.
4 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Spacey rooms.

Posted Aug 10, 2014
Was not able to get a non-smoking room, staff at breakfast service was not very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel to stay & affordable.

Posted Jul 23, 2014
People who work there were great. Location is fabulous. Breakfast was good, though wish breakfast was open till 10 am everyday. Hotel needed updating which they were working on while we were there. Carpeting needed changing because it smelled almost damp in room. Again, I believe they were in the process of changing this too. Rooms were large enough. Wish windows in room had 2 curtains, sheer and room darkening because during the day you could not open curtains because people walking outside could see in. I would definitely go back, especially after the remodel.
Comment from Hotel Management
Jul 31, 2014 by Ana, Hotel Management
We thank you very much for your stay and hope to see you again. We apologize for any inconvenience you may have experienced during your stay, as you well know we are remodeling to give you better service and quality. Thank you.
2 out of 5
by A verified traveler from H

Posted Jun 28, 2014
Breakfast wasn't that great, the hotel has a lot of issues and needs to be remodeled ASAP! Friendly staff and clean rooms. Plumbing issues in room and the water smelt horrible!
Comment from Hotel Management
Jul 1, 2014 by Ana, Hotel Management
Thank you for staying with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your business and hope that you will visit us when our renovation is done.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 27, 2014 on Hotels.com
3 out of 5
Recommended
by JGarcia from Scottsdale, AZ

Location Good/Facility Not so Much

Posted May 26, 2014 on Hotels.com
I was surprised it was open with all the construction in entryway, tile slabs halfway done. Except for our room if kept cool rest of the hotel was hot. There is a musty bad smell in the rooms, had I not paid in advance I would not have stayed. Would not stay there again. Staff was friendly and helpful,
1 out of 5
by A verified traveler

Not pleased

Posted May 5, 2014
The hotel is being remodled and it should have been stated in booking , i left a day early from smelling of paint fumes where workers work till midnight! Headache entire night i was there!
Comment from Hotel Management
May 19, 2014 by Ana, Hotel Management
We apologize for the inconvenience. We are remodeling our hotel to better serve you, however the people that come and do the work are only here until 5:00 p.m. I spoke to the front desk who attended you and she stated that she did offer you another room on another floor that we were not working on. We ask that you please reconsider staying with us as we do appreciate you as our guest.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted May 5, 2014 on Hotels.com
When I made the reservation I informed them that I would be arriving at noon and was told that would not be a problem, but we weren't allowed to check in until after 3.
Comment from Hotel Management
Jul 19, 2014 by Ana, Hotel Management
Thank you for staying with us, however, our check-in time is at three p.m., if we have rooms earlier than that then we do allow our guests to check in with an early check-in fee. We may not have had any rooms at the time that you wanted to check in, and we do apologize for that. We hope that you choose to stay with us in the future.
5 out of 5
Recommended
for Couples
by A verified traveler

great hotel

Posted May 2, 2014 on Hotels.com
I have stayed at this rest Hotel several times and a clerk has always been very very helpful. When I get into town early I am usually allowed to check in early. The room is clean and I feel safe in the vacinity..the hotel is going through some remodeling but that didn't seem to bother me at all.
Comment from Hotel Management
Jul 19, 2014 by Ana, Hotel Management
Thank you for taking the time to write something nice about our hotel, we always welcome all comments and take them seriously into consideration. We are thankful for your preference and soon you will be happy with the newly remodeled hotel that you have come to know and enjoyed, again Thank you.
5 out of 5
Recommended
by kensal from Alice

Valley room

Posted Apr 29, 2014 on Hotels.com
Location was great as well as the surrounding neighborhood, rooms ac was cold. They were doing some remodling and painting, toilet was loose and the shower curtain was loose itself
Comment from Hotel Management
Jul 5, 2014 by Ana, Hotel Management
Thank you so much for staying with us, and are happy to see that you enjoyed your stay. Thank you for your patience during our renovation. We hope to see you soon.