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Opiniones de Tru by Hilton McDonough

2.5 out of 5
Tru by Hilton McDonough
251 Avalon Court, McDonough, GA

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 327 de 531 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 133 de 531 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 531 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 29 de 531 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 531 opiniones" "

9.2/10

Limpieza

9.4/10

Servicio y personal

8.6/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Robert, Lenoir

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and nice staff. Interstate noice was my only complaint.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Luis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good will stay here again shout out too the janitors !
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
They only had one ice machine that wasn’t working properly. Breakfast wasn’t great
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Barbara

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Alina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean .Modern design. Cons:very noisy , could hear trucks on the highway and neighbors being loud. Sound insulation is not good.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Heather

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was brand new so that always helps. I booked it last minute and couldn't book the lesser AMT rooms boooo but could book the higher AMT rooms. The only "weird" thing was that the bathroom door didn't stay open. So you'd be brushing your teeth at the sink and the door would be hitting you or resting on your butt or back of leg... depends on height....
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Monique

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jasmine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Deborah D

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Kathryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Gary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great stay at this Tru location. The staff was kind and was professional from check in to check out.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Nancy

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Staff is awesome. Rooms are minimalist but perfect for short stays. Bed was super comfy. Offered several good choices for breakfast. This chain has become my favorite.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Robyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Wonderful place to stay!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Monique

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

James

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Molly

No le gustó: Servicio y personal y comodidad de las habitaciones
Highly mediocre
Rather unwelcoming service. Television did not work in the room. But they told me they were just sorry about that. No further action taken. The place was moderately clean. Bathroom was kind of gross. Even though it's a dog friendly hotel, there was no real place to walk the dog Overall, if you have a chance to stay somewhere else, I probably would
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Charles

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Mark

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Minesha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Victoria

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
The night check in was great. However our room had a HUGE live roach in the bathroom. We left at 5:00 am looking forward to our coffee and the pots were empty. Another guest asked the staff for fresh coffee and she said 6 minutes. 15 minutes later we left without coffee. Very disappointed in the Tru. I’ve stayed in several other Tru and was never disappointed. On my return trip I’ll be staying elsewhere.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Ronny

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Pillow cases were stained with what appeared to be blood. Overall nice place to stay but should trash stained pillow cases instead of reusing.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Anthony B.

Se hospedó 2 noches en noviembre de 2023

2/10 Terrible

Edwin

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Not up to standards
The first room didn't have any heat and the second room the bathroom floor was covered with hair/ dog hair
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Olga

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I recommend anyone to stop at this hotel for vacation. It’s quiet, clean and breakfast is great. I will be returning.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jessica

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Paul, Kildeer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tesla destination chargers were GREAT!!! The woman who checked us in at 10:30PM on 10/25/2023 was a sweetheart!!! She was delightful, professional, efficient, and outstanding!! Facility and rooms were clean and looked well kept. Great experience!
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

August

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Laura

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Tracie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I love the accessibility of anything you need. Set up for relaxing and kickbacks
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Deanna

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The most friendly staff I have ever experienced at any hotel, and I have stayed at quite a few—clean lobby and rooms.
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

CARMAYZHA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect getaway weekend! So grateful for the time I spent here
Se hospedó 2 noches en septiembre de 2023

6/10 Aceptable

Sharon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Think The Jetsons
The hotel us ultra modern, not your traditional hotel, no drawers for clothes, a few hangars with open floor plan concept, no coffeemaker, ice bucket, et cet. It is super ecofriendly and modernand the rim was super clean. Nice stay for one night during travel
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Sheri

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
It took 3 rooms until we were settled and we were exhausted from a long drive! First room they gave us had not been cleaned from the last guests and was filthy, towels on floor, garbage on table and beds not made! Second room the AC unit was locked on 58 degrees, it was freezing and the button would not move to adjust. So the nice Man at the counter had us pick between two rooms, I picked the one that smelled like bleach as I thought it must be clean and we lift the covers and there was hair and dirt under the covers on sheets, it was obvious the bedding had not been changed! We were exhausted and just wanted to sleep so we slept on top of covers. I was very disappointed as I had stayed here approx 4 years prior and it used to be clean. We will not be staying here again, there are several hotels in same area, I strongly encourage you to stay there.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Guy

Good
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Ronny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Enjoyed playing pool and getting a cup of coffee 24/7
Se hospedó 2 noches en julio de 2023

2/10 Terrible

Sheleta

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
When I arrived before 12am the lobby was dark as if everyone was asleep in bed, when I checked in my room the noise was outrageous. I thought someone was about to fall through the ceiling. I called front desk and reported this matter minutes later it calmed down, and then begin again. I also noticed in the shower there was feces in the shower corner I reported this matter to management, and I was moved and guaranteed a better stay. The manager was very apologetic and even refunded the first night. She was kind to my children and gave them items from the snack store and assured me that we would be moved to a better room. The new room was very clean but the fridge did not work and soiled my food I was traveling for a funeral and did not notice this problem! I called and reported this matter to front desk, and the lady was very rude and stated that they already had given me everything free as if it was my fault that there was feces in the floor on the first night of my stay, which was terrible and I should have been compensated! To add the fridge going out and I showed them the food I had for me and my family. I was told that I would be contacted about this matter and I have not been contacted as of yet. The sad thing is not all of the staff is rude. I even had the house keeper and 1st front desk witness the fridge outage and all the food I had to toss! All staff was not rude it’s horrible that I was treated this way after I moved the first night! I will not be returning!!
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Chris

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Super clean
Se hospedó 1 noche en julio de 2023

4/10 Malo

Kayla

Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The woman at the front desk was lovely and the only positive aspect of my stay. They charged me $75 pet fee even though it states $50 online. The room was dirty and smelled like cigarettes. The hallway was loud. My TV didnt work. It was definitely a disappointing stay and I got out of there early in the AM.
Se hospedó 1 noche en julio de 2023

4/10 Malo

Tina

Viaje familiar
Le gustó: Servicio y personal
We were traveling with our dog and stopped in one night along the way. Everything was fine as far as our pet was concerned. However, the room needed a new mattress so our night's sleep was poor. We will not stay there again.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Christopher

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet in a busy area
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved my stay
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Marva

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Rachelle, Fishers

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean, modern, and efficient hotel. Great breakfast. Would definitely recommend.
Se hospedó 1 noche en junio de 2023

4/10 Malo

Tameka

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disappointing
My room was not clean. The shower was dirty, the room had webs. Like it has been dusted in a while. The towels were dingy looking. The sheet had what looks like cigarette burn on it.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Anatolii

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and comfortable hotel.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Jenny

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was friendly. The property was cleaned and the set up in the common space area was nice and enjoyable.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Minnue

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Kevin, Tipp City

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fast check in, quiet rooms, friendly staff, safe area, good breakfast, easy on and off I-75, would stay here again. Only complaint was highway noise.
Se hospedó 1 noche en mayo de 2023