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Reviews of Country Inn & Suites by Radisson, Harrisburg West Mechanicsburg

3 out of 5
Country Inn & Suites by Radisson, Harrisburg West Mechanicsburg
4943 Gettysburg Road, Mechanicsburg, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 451 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Danielle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is one of the filthiest propertities i have stayed at in a long time,uncomfortable bed,moldy toilet,all walls looked as though noone had ever cleaned them,cigarette butts everywhere,worn and stained bedding.top to bottom gross!it is like no one takes any pride in what they do.
Stayed 1 night in May 2024

10/10 Excellent

DONNA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious, lobby fireplace was welcoming, night staff in lobby was very helpful
Stayed 1 night in May 2024

6/10 Okay

Allison

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Mary Lou

Liked: Staff & service, property conditions & facilities
Welcoming, informative staff at front desk. Good bedside reading lamps. The hotel provides only single use plastic cutlery and plastic wrapped cups, as well as single use creamer, jam etc. Each guest eating breakfast creates a pile of landfill garbage.
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the fact that the hotel was clean, quiet, had amenities and a very nice breakfast
Stayed 1 night in Apr 2024

8/10 Good

wayne

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We felt the service was great, breakfast was served in time and good. However, the room was in good clean condition, but the bathroom had no air vent and there appeared to be dirt and mold on the walls around the shower. Also, the sink drained pretty slow but was fixed on the second day . Lastly the pool area was not clean and there was not enough seats available for parents to watch their children swim.
Stayed 3 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Staff & service, property conditions & facilities
Room was very clean! Breakfast was good. At a great price!
Stayed 1 night in Apr 2024

10/10 Excellent

Danyelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only suggestion would be a mat for in the shower… slippery at times.
Stayed 3 nights in Apr 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Hellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Jill

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Linens werent very clean
Stayed 1 night in Apr 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us. We do apologize about your linens.

10/10 Excellent

Stephanie

Liked: Staff & service, property conditions & facilities
The staff was super friendly. The hotel had everything we needed.
Stayed 1 night in Apr 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us. We hope to see you again in the future when travel bring you back to the Mechanicsburg area.

8/10 Good

Dillon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, convenient and fairly priced. No complaints here.
Stayed 1 night in Mar 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place for the short stay we had. The person at check-in was very friendly and helpful, and honored our request to have a room away from the elevator. Our room was clean, and very quiet, except when the toilet flushed. The price was great, particularly since it included breakfast. The breakfast had make-your-own waffles, cereal, hot oatmeal, sausage, eggs, hashbrowns, and various other breads and yogurt. We will stay here again in the future when we return to Mechanicsburg.
Stayed 1 night in Mar 2024
Response from Ashley on Mar 26, 2024
Thanks for staying! Glad we met your needs. We'll look into the noisy toilet. See you next time in Mechanicsburg!

8/10 Good

Renee D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

bobbijo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the pool. Till it broke down again. The staff were excellent. Especially the evening weekend staff. The weekend breakfast lady was super nice.
Stayed 2 nights in Mar 2024
Response from Ashley on Mar 26, 2024
Thanks for the review! We're glad you enjoyed the pool but we do apologize for the inconvenience of the pool being broke down. We are absolutely floored by your compliments about our staff, we'll pass them on!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley on Mar 26, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Pamela

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Easy to get to - and staff was really nice and easy to work with. Easy checkin/checkout. Seem to have a lot of workers. Pool was nice and clean, but chilly. Breakfast had a lot of choices and was good. Room was big and furniture in the room was ok. There were various stains on the comforter. Beds were hard as a brick. Shower was at a funny height...I stayed with a large group of people, and both I and another adult who stayed in a different room, ended up falling when getting out of the shower because of the weird height. Adjacent to the highway, so kind of loud with vehicles but easy to access. I forgot and left behind a brand new bathing suit in the room, but when I called the next morning there was no record of it and "nobody saw it." That's a bummer. Overall it was an OK stay - and for $100 on the weekend, we got what we paid for.
Stayed 1 night in Mar 2024

2/10 Terrible

Maxime

Stayed 1 night in Mar 2024
Response from Ashley on Mar 26, 2024
Thank you for your review. We apologize for any issues you may have had during your stay.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. Staff was friendly. Breakfast was excellent.
Stayed 1 night in Mar 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are glad you enjoyed your stay with us, hope to see you again soon!

8/10 Good

kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
President weekend get away
The hotel was clean, friendly staff, and the overall experience was enjoyable. The indoor pool was clean Do research on places to eat.
Stayed 3 nights in Feb 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We appreciate the feedback on the places to eat locally, we hope to see you again soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 Good

Antoinette

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The pillows in closet had been used and not changed. The room needs a deep cleaning, but overall the room was comfortable! Liked the breakfast options!
Stayed 1 night in Feb 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us. We do apologize about the pillows in the closet not being cleaned I will pass that on to the department.

10/10 Excellent

Cheryl

Stayed 3 nights in Feb 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 Good

ROBIN

It is outdated. Staff was friendly.
Stayed 2 nights in Feb 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

4/10 Poor

Alexander

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Ashley on Mar 26, 2024
Thank you for your review. We apologize for any issues you may have had during your stay.

8/10 Good

Peter

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible customer service.
Hotel ok. Requested a reciept for my stay. Desk clerk refused to give me printed copy of reciept. Said it was going to be emailed. Never received in email. I had never had this happen. I called. Not very happy with attitude. I have always received a printed copy of reciept, when requested. This is a first. Hotels.com customer service called hotel. I still have not received copy of reciept via email. Odds of me staying at this hotel is “slim”. And I’m up this way on business often. Sad!!!!!
Stayed 2 nights in Jan 2024
Response from Ashley on Mar 8, 2024
I do apologize for this booking for a third party they provide the receipts to you, we could give you a receipt the price just would not match what you actually paid. Again we do apologize for this!

10/10 Excellent

Natalie, New Haven

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff. The pool area had candy wrappers on the ground, which didn’t make the area feel clean. For a 1-night stay, it was fine.
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us. We do apologize about the pool area being cleaned up.

8/10 Good

Randall J

Stayed 1 night in Jan 2024
Response from Ashley on Mar 26, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

10/10 Excellent

Chongyang

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

10/10 Excellent

Arelis

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 Good

Wanda

Traveled with family
Liked: Staff & service, room comfort
One night stay to meet neice
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

6/10 Okay

chris

Traveled with family
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

10/10 Excellent

James

Traveled with family
Nice people
Stayed 2 nights in Dec 2023
Response from Ashley on Jan 18, 2024
Thank you for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashley on Jan 18, 2024
Thank you for your review.

8/10 Good

Marcia

Stayed 4 nights in Dec 2023
Response from Ashley on Dec 29, 2023
Thank you for your review.

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley on Dec 29, 2023
Thank you for your review.

6/10 Okay

Benoit

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Ashley on Dec 29, 2023
Thank you for your review.

8/10 Good

Noah

Stayed 1 night in Dec 2023

6/10 Okay

Robert

Business traveler
Disliked: Staff & service, amenities
Booked a King room, was given a twin. When i asked the front desk told me to check back in a day or so to see if they had anything available. Basically gave my room to someone else and said oh well.
Response from Ashley on Mar 8, 2024
Thank you for your review. We do apologize about the room being changed room types.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend as a pet friendly hotel
Stayed 1 night in Dec 2023
Response from Ashley on Dec 29, 2023
Thank you for your review.

6/10 Okay

Jeannette

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Would not recommend
Dingy, stained, and worn linens. The bed was so hard I could have slept on a table instead.
Stayed 1 night in Nov 2023
Response from Ashley on Jan 18, 2024
Thank you for your review. I do apologize about the room and the beds being hard.

8/10 Good

Denis Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in was friendly
Stayed 1 night in Nov 2023
Response from Ashley on Dec 3, 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us.

8/10 Good

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced Comfortable and spacious beds (2 queens) for my husband and me; plenty of pillows Spacious sink Small gym with water cooler Coffee, tea and water available all day Breakfast included - adequate; not great We had some concern about individuals propping the back door open - this could compromise the security of the bldg. We brought this to the attention of the staff.
Stayed 5 nights in Nov 2023
Response from Ashley on Jan 18, 2024
Thank you for your review.

10/10 Excellent

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family stayed here 2 nights for Thanksgiving. Very clean rooms. Friendly, accommodating staff. Good breakfast. 24/7 coffee and hot chocolate. We would stay here again.
Stayed 2 nights in Nov 2023
Response from Ashley on Dec 3, 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us.

10/10 Excellent

Shuyen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The faculty is good for the room rate we paid. The breakfast is good.
Stayed 1 night in Nov 2023
Response from Ashley on Dec 3, 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us.

8/10 Good

Gerald

Everything is fine so far.
Stayed 1 night in Nov 2023
Response from Ashley on Dec 3, 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us.

10/10 Excellent

Laurie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ashley on Nov 18, 2023
Thank you for your review. We are pleased you enjoyed your stay with us.