Lobby
Check availability

Reviews of Comfort Inn Airport

2.5 out of 5
Comfort Inn Airport
3005 Millbranch Road, Memphis, TN

Reviews

7.2

Good

Rating 10 - Excellent. 301 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 114 out of 1001 reviews" "
Rating 2 - Terrible. 135 out of 1001 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Tracy

Traveled with family
Disliked: Staff & service
Whe checking in the desk staff was on the phone and never got off the whole time while she was checking us in. Never told us where to go or how to get to our room or anything else. Then the room had a terrible musty damp odor that never went away, even after we started the air conditioner. Not my best stay at a comfort Inn.
Stayed 1 night in May 2024

2/10 Terrible

Carolynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Charged me for 250.00 smoking with zero proof, i know the law and i dont even smoke.... what a Is insult, even contacted the hotel, they had no evidence. Because there was NONE
Stayed 1 night in May 2024

4/10 Poor

Claudia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Katharine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Helpful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good price
Stayed 1 night in Apr 2024

8/10 Good

Rosemary, Ankeny

Traveled with partner
Liked: Cleanliness
Breakfast was good. Instructions were not given on how to use the locked gait. it was confusing. Bed was olay. Clean
Stayed 1 night in Apr 2024

10/10 Excellent

Terrie

Stayed 2 nights in Apr 2024

6/10 Okay

JaMarcus

Liked: Staff & service
Disliked: Property conditions & facilities
Room was very nice but the hallway had a bad smell
Stayed 1 night in Apr 2024

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

rocky

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting 1st room. Smelled so bad we had to be moved immediately. Every twist and turn in the building had strange smells that were being masked. Area around property not a safe area,which isn't obvious since hotels by airports are generally nicer and more secure-ish. Cops were everywhere in the area at night.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in and clean rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and lobby is very nice with comfortable seating. Beds were comfortable and we slept well. Easy check in and the young lady at the front desk was kind and helpful. Convenient location and easy access to interstate. Close to all of Memphis’ attractions.
Stayed 2 nights in Apr 2024

8/10 Good

Keyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Tierre

Liked: Staff & service, property conditions & facilities
The air conditioning did not work well in the rooms
Stayed 4 nights in Mar 2024

4/10 Poor

Allison

Traveled with family
Disliked: Amenities
Had to wait 20 minutes at the front desk to check in because nobody was in sight. I called the number, no answer. Finally, a woman came from a room down the hallway and asked if I wanted to check in. She smelled like marijuana as did the whole place. The room was ok, but the customer service and the smell were terrible. Would not recommend.
Stayed 1 night in Mar 2024

2/10 Terrible

Jeramie

Stayed 2 nights in Mar 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
I want to say the lady at the front desk was very polite. Very helpful. Recommended a nice place to have a drink and order some food. I believe her name was Misha if I spelled that wrong I apologize.
Stayed 1 night in Mar 2024

8/10 Good

Johnny

Stayed 1 night in Mar 2024

8/10 Good

Zsolt

Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay for the price
Stayed 2 nights in Mar 2024

2/10 Terrible

Ariel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this place to no one they will find anything wrong they collect $100 deposit for damages and kept mine because I came on my menstrual and my towel was left behind dirty other than that they are so money hungry I was left embarrassed because the maid took photos of my towels she went through and sent them to the manager who should me and consider my towels as property damage I could never recommend this spot to anyone these people are nasty and disgusting
Stayed 1 night in Mar 2024

2/10 Terrible

Elizabeth

Disliked: Staff & service, amenities, property conditions & facilities
Every thing around here is in lock and key. We couldn't go out to eat worh out getting wand and my bag checked. Not safe at all

6/10 Okay

Debbie

Liked: Staff & service, amenities
Property is older not very clean.
Stayed 1 night in Mar 2024

2/10 Terrible

Kristin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, loud ac, hidden fees
Stayed 2 nights in Mar 2024

8/10 Good

Niki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in process and clean and comfortable room. Hotel rooms showed slight wear but were clean and I felt safe staying there. Located in an industrial area near the airport, but a quick drive to most anywhere in Memphis.
Stayed 3 nights in Mar 2024

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jacquiline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady that waited on us was the most friendly & knowledgeable.
Stayed 2 nights in Mar 2024

6/10 Okay

Krista

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Breakfast on Saturday morning was poor, limited food and no one to help. Bathrooms need to be checked for leaky faucets and the hair dryer almost caught on fire.
Stayed 2 nights in Mar 2024

8/10 Good

Tianna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, my family of 3 enjoyed our 1 night stay. Room was clean, nice breakfast. I would say get a air freshener for the rooms, they had a stale smell but it didn’t last long.

6/10 Okay

Connie

Traveled with family
Disliked: Staff & service
The front desk woman was distracted by her phone and not welcoming. A partially consumed water bottle and rag were on table top in the room when we entered. The floor tile in the entry of the room was sticky. We went for breakfast at 8:30 and there was no bread, no coffee cups and very little left with no one replenishing the breakfast bar. Worst hotel breakfast we’ve experienced.
Stayed 1 night in Mar 2024

10/10 Excellent

Forrest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were so comfortable and the atmosphere was extremely peaceful
Stayed 2 nights in Mar 2024

4/10 Poor

Kaylene

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Was dissapointed. The toilet was dirty, the bed duvet ripped, the office chair damaged, the place had a very unpleasant odor in rhe halways and room. Definitely not like the standard of the other Comfort inn's that we have stayed in. This hotel is represented by the entire city of Memphis.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tashanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in friendly and gated parking
Stayed 1 night in Feb 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

4/10 Poor

MIKE

Disliked: Cleanliness, staff & service, property conditions & facilities
Four letters. DUMP. Heat/ac woke us up everytime it kicked in. Bad neighborhood. Not clean
Stayed 1 night in Feb 2024

6/10 Okay

Dawn

Traveled with family
Disliked: Property conditions & facilities
This property is in the airport areas and industrial park. The entire parking area is gated which is nice. There was garbage in the parking area. There was a front bumper of a car in the back parking area. The elevators smell like Greece. The breakfast was not that great and they do not refill the food very often. There was not enough food for all of the guests. I would not return to this facility.
Stayed 3 nights in Feb 2024

8/10 Good

Steven

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
When we got there, the computer was updating and took about 30 min to check in.
Stayed 1 night in Feb 2024

8/10 Good

Viktor, New Orleans

Stayed 1 night in Feb 2024

10/10 Excellent

LuAnne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Interstate and restaurants. Gated parking. Breakfast was very good. Close to Graceland. Very clean, friendly staff. Room was comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 out of 5
It was very nice except the sofa bed was a little hard (I know they aren't suppose to be exceptional but could have been better. My 2 oldest finally just put the mattress on the floor the last night.) and the intense smell coming into the room from the hall of marijuana. The 2 main beds were very comfy, the shower water pressure was awesome, the free breakfast was probably the best we have ever had, and the front desk person was very friendly and accommodating. Would probably stay again.
Stayed 2 nights in Jan 2024

8/10 Good

HOLLY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Lenitsie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The room and bathroom was very clean. Comfortable beds. However, they had no water nor snacks for sale. The room was very noisy and the AC system very loud. Overall it worked since it was fairly close to the airport
Stayed 1 night in Jan 2024

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in with the nice front desk people.
Stayed 1 night in Jan 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Keep doing a great job
Stayed 1 night in Dec 2023

4/10 Poor

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property did not feel safe, ppl wondering around outside and ppl sitting by entrances. The room stunk so bad along with the bedding Not impressed with this place at all
Stayed 1 night in Jan 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 1 night in Jan 2024

6/10 Okay

Dennis

Traveled with family and small children
Liked: Cleanliness, staff & service
Sofa bed did not fold into a sofa. The rooms were clean and staff were nice.
Stayed 2 nights in Dec 2023

8/10 Good

Rex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Clean room. Ok breakfast. Good Mexican restaurant nearby. Very close to airport. B+ overall
Stayed 3 nights in Dec 2023

10/10 Excellent

Maranna

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2023