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Reviews of Crowne Plaza Memphis Downtown Hotel, an IHG Hotel

3.5 out of 5
Crowne Plaza Memphis Downtown Hotel, an IHG Hotel
300 N 2nd Street, Memphis, TN

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 105 reviews" "
Rating 8 - Good. 20 out of 105 reviews" "
Rating 6 - Okay. 19 out of 105 reviews" "
Rating 4 - Poor. 9 out of 105 reviews" "
Rating 2 - Terrible. 16 out of 105 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the property could not find our reservation. We gave them the confirmation number and we recieved our door key. The door key was to someone elses room and we walked in on them sleeping. Very dangerous all around.
Stayed 1 night in May 2024

10/10 Excellent

Cortney

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Randell

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Takeshia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel great room!
Stayed 1 night in May 2024

6/10 Okay

Sheree, Atlanta

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is an infestation of gnats. I switched rooms and there were gnats in that room as well.
Stayed 3 nights in May 2024

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Nice and safe property
Stayed 2 nights in Apr 2024

6/10 Okay

Liang

Traveled with family
Liked: Cleanliness, property conditions & facilities
Average hotel based on the price paid.
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela, Oxnard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

6/10 Okay

Elaina

Stayed 3 nights in Apr 2024

2/10 Terrible

Anand

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This hotel is surprisingly dingy, especially for the price point. The "business center" is a table with two defunct computers right next to the hotel bar. The door on our bathroom was installed backwards, making it only possible to lock from the outside, and therefore it is very easy to end up trapped inside. Worst of all is that we were forced to pay $22/night for parking, when parking was listed as free in the booking.
Stayed 3 nights in Apr 2024

6/10 Okay

Margaret, SPRINGFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
This is overall a nice hotel. My family on the 8th floor had a nice stay. We were on the 9th floor. The hallway outside our room reeked of smoke. We had issues with the toilet flushing the entire stay. We also didn’t have a blow dryer in our room but got one.
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed!
Stayed 1 night in Apr 2024

4/10 Poor

Jose

Business traveler, Traveled with partner
AC did not work in the first room I was provided. Once I got a new room, I had someone knocking on my door trying to get into my room stating they had been assigned my room by hotel staff in the lobby. I would not recommend this hotel. I also will not be staying at this hotel again during my business travels. The room was not cleaned once in a 5 day stay.
Stayed 4 nights in Mar 2024

2/10 Terrible

Emily

Business traveler
Disliked: Staff & service
There was literally no one at the desk or on the property to check me in when I arrived at 12AM, even after calling to let them know I'd be a late check in. Was only able to even gain access to the building / lobby when someone else happened to come up with a key. The front desk had a sign that said, "someone will be here soon" but no one showed up for over an hour.
Stayed 1 night in Apr 2024

10/10 Excellent

Shrina

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

nathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel the world and this staff was hands down the friendliest hotel staff i have ever met. Maids, counter, shuttle drivers . Amazing
Stayed 4 nights in Apr 2024

2/10 Terrible

Tyrus

Disliked: Staff & service
Staff was rule
Stayed 2 nights in Apr 2024

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
All staff was great and very helpful both over the phone and in person.
Stayed 1 night in Apr 2024

2/10 Terrible

Randy

Stayed 1 night in Apr 2024

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were passing through on our way down to New Orleans and had planned to stay in Memphis. We had a bit of senior moment when booking as we didn't realize it was the weekend of the NCAA BB tourney. So lots going on in the area. We got in later than we wanted to so we stayed in the room for the night. Staff was friendly and the room was clean. All we really wanted.
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, free shuttle service
Stayed 1 night in Apr 2024

8/10 Good

Donavan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was nice. There was one issue that was a little disgusting where a dirty bath towel was left on the back of the bathroom door. Gives you the vibe of did they really clean so I had to clean the bathroom myself.
Stayed 3 nights in Mar 2024

4/10 Poor

Sarah

Disliked: Property conditions & facilities
Water not hot no water pressure
Stayed 4 nights in Mar 2024

8/10 Good

Betsy

Traveled with family
Liked: Staff & service, property conditions & facilities
We had never been to Memphis, and I was a little unsure of a place to stay. I read the reviews and was still unsure. I took the chance and booked this place. When we got there, the check-in staff was very nice and polite and friendly. Throughout our whole three days here all the staff were very polite and friendly and helpful. The room was a little dirty. There was someone else’s trash on the floor but just a little bit. I did pick it up and throw it away. Everything else felt pretty clean. I did see one bug but only one the whole time. The coffee maker (Keurig) in the room did not work, and that was a bummer for my husband. In the morning, there was complementary coffee. But he’s an all day coffee drinker, so he was a little bummed in the evening. The hotel was within walking distance to Beale Street and other attractions, which made it nice! Also, the public transportation helped. This hotel also had a shuttle that would take you within a 3 mile radius and that was awesome! Overall I would say it was a good stay. Not luxurious and not fancy, but it was good for what we needed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know how anyone rated this hotel less than 5. I drove there apprehensive based on what some folks had to say. But I was pressed and out of options. Thank goodness I booked here regardless of the trolls. EVERYTHING was exceptional. Location, parking, check in, staff, cleanliness, shuttle to the hot spots, breakfast and check out. Top notch. Thank you Crown Plaza.
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Stayed 3 nights in Mar 2024

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
staff were fighting
Stayed 2 nights in Mar 2024

8/10 Good

Jaylen

Traveled with group
Liked: Cleanliness, property conditions & facilities
Check in was late. Everything else was good.
Stayed 2 nights in Mar 2024

2/10 Terrible

Ebonie

Stayed 2 nights in Mar 2024

4/10 Poor

Niki

Business traveler
Disliked: Amenities, property conditions & facilities
Coffee maker in room broken, key continuously stopped working, elevator broke, plugs in room didn’t work, lost hot water, and breakfast of powdered eggs cost $20.
Stayed 4 nights in Mar 2024

6/10 Okay

Christine

Liked: Staff & service
Stayed 5 nights in Mar 2024

6/10 Okay

SALANDRIA

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Smells kind of stale. Rooms are not worth the money, my bathroom was small, dirty, and had a lot of rust. Sheets on beds had stains. The bus that takes you downtown is about the best thing this hotel offers. The front desk staff was super nice and helpful. The bartender and breakfast staff were also very nice. The people cleaning rooms were very rude.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joshua

Stayed 1 night in Mar 2024

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was friendly and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Terrance

Stayed 2 nights in Feb 2024

4/10 Poor

Larry, Surprise

Traveled with partner
Disliked: Property conditions & facilities
Toilet did not work our entire stay. We had to take the lid off and fill tank with water anytime we used it.
Stayed 1 night in Mar 2024

10/10 Excellent

sandra

Liked: Cleanliness, amenities, property conditions & facilities
Was great place , enjoyed it very much
Stayed 1 night in Mar 2024

2/10 Terrible

Chris

Stayed 5 nights in Feb 2024

10/10 Excellent

Marcques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Jody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice stay. Employees were super friendly. Bed was comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My expectations were met.
Stayed 2 nights in Feb 2024

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, property conditions & facilities
They stole my deposit after waiting 32 days for it
Stayed 1 night in Dec 2023

8/10 Good

Velma

Traveled with group
Liked: Cleanliness, staff & service
The location was good.
Stayed 3 nights in Jan 2024

6/10 Okay

Carlos, Memphis

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

2/10 Terrible

Kathryn

Traveled with partner, Traveled with pets
Stayed 2 nights in Dec 2023

10/10 Excellent

AMANDA, RIPLEY

Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here.
Super comfy beds. Hotel shuttle to Beale st.
Stayed 1 night in Dec 2023