Ratings based on 635 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2015
Location: Beale Street, Baseball, River
Employees were very friendly, welcoming, helpful and definitely made our stay wonderful! Kimberly who helped us get our car daily was precious! This was not our first stay at this Hotel and we will go back whenever we have the chance.
3 out of 5
Recommended
for Everyone
by A verified traveler

New and different

Posted Jun 30, 2015
Pros: location
Cons: coffee in lobby,
Location: all was great and access
First time to memphis, enjoyed the experience, learned a lot about memphis, the rock and blues is history to be remembered
Comment from Hotel Management
Jun 30, 2015 by mmcclendon@hisdowntownmemphis.com, Hotel Management
Thank you very much for staying with us and for your review. We are pleased that you enjoyed staying with us and were able to take advantage of our convenient location to explore the historic downtown Memphis. We look forward to you staying with us again!
Comment from Hotel Management
Jun 30, 2015 by mmcclendon@hisdowntownmemphis.com, Hotel Management
Thank you very much for staying with us and for your review. We are pleased that you enjoyed staying with us and were able to take advantage of our convenient location to explore the historic downtown Memphis. We look forward to you staying with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location hotel - close to Beale St.

Posted Jun 25, 2015
Awesome experience. No complaints. Hotel staff was very friendly. Room was clean and I slept comfortable. I would definitely stay here again.
Comment from Hotel Management
Jun 30, 2015 by Director of Sales, Hotel Management
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel and our staff showed you that Southern Hospitality Memphis is known for. Please come and see us on your next trip to Memphis. We would love to serve you again
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Very nice hotel close to Beal Street

Posted Jun 23, 2015
I really enjoyed the stay. I ate st the restaurant there, excellent.
Comment from Hotel Management
Jun 30, 2015 by Director of Sales, Hotel Management
Thank you so much for your kind feedback. We are pleased to hear that you enjoyed your stay so much, that you would like to return. We do our best to provide a personal approach to each of our guests. Thank you for your feedback about our breakfast as well. We hope to welcome you back again in the near future.
3 out of 5
by A verified traveler

not as good this time

Posted Jun 22, 2015
Stayed before and it was fine. This time the room looked as if it needed an update bad. Very small, bathroom shower head wouldn't stay up in its holder, everything just needed an update. And this is a room I paid over $200 for just for one night. Not great!
Comment from Hotel Management
Jun 30, 2015 by Director of Sales, Hotel Management
Thank you for your review. . Please allow us to apologize for the issue you had during your stay. The comments are troubling and well certainly be looked into. Thank you for staying and hope you will give us another chance to make your stay as best as it can be.
4 out of 5
Recommended
for Everyone
by A verified traveler from gold Coast Australia

Great position comfortable

Posted Jun 20, 2015
Location: Close to Beale Street, the Restaurants and Museums.
Easy check in, pleasant and friendly staff. Great position. Pool.... big comfy room.
Comment from Hotel Management
Jun 30, 2015 by Director of Sales, Hotel Management
Thank you very much for your positive feedback. We are delighted to know that you enjoyed your stay and we were able to meet your expectations. We are also glad you were able to enjoy the pool and other hotel amenities. We value all of our guests’ feedback and look forward to welcoming you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Happy here

Posted Jun 20, 2015
Pros: convenient
Cons: staff helpfullness
Location: very good for beale st
a good location, staff fairly good Bar very understaffed long waits
Comment from Hotel Management
Jun 30, 2015 by Director of Sales, Hotel Management
Thank you so much for your kind feedback. We are pleased to hear that you enjoyed your stay so much, that you would like to return. We do our best to provide a personal approach to each of our guests. Thank you for your feedback about our bar staff. We will be discussing this matter with our Restaurant Manager, in order to see if we can look for an alternative option. We hope to welcome you back again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from MN

Awkward

Posted Jun 15, 2015
I booked a two bed room for me and another guy on a bike tour. We got there at midnight after riding for 18 hours. They had giving all the two bed rooms away, so they gave us a king with a sofa sleeper....I got the couch. As any married guy knows, sleeping on the couch is punishment for something. Either way it wasn't good. It's a common practice for hotels but it totally sucks when it happens. At 200+ a night, I don't think you should be offering a sofa sleeper as a viable option for sleeping. Otherwise it's a great location for Memphis. Great staff and clean rooms. No bathtub in the room, it only had a shower which was a little different.
Comment from Hotel Management
Jun 30, 2015 by Director of Sales, Hotel Management
Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from A.

Great hotel close to Beale Street

Posted Jun 12, 2015
Hotel check in took a while because they had several customers and the phones were ringing constantly. Other than that it was a fantastic stay. Very clean and comfortable. The valet parking staff were extremely nice. Great place to stay if you are spending time on Beale St.
Comment from Hotel Management
Jun 30, 2015 by Director of Sales, Hotel Management
Thank you so much for your kind feedback. We are pleased to hear that you enjoyed your stay so much, that you would like to return. We do our best to provide a personal approach to each of our guests. Thank you for your feedback about our front desk. We will be discussing this matter with our Front Office Manager, in order to see if we can look for an alternative option. We hope to welcome you back again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Memphis, Tennessee

Posted Jun 6, 2015
Pros: cleanliness
The room with tax costs about $180 and then paid a $22 fee for valet parking. I thought breakfast would be included in that. I was wrong. We had 2 adults and 2 children in our party and stayed 1 night. For $200, breakfast should have been included. Pricey!
Comment from Hotel Management
Jun 30, 2015 by Director of Sales, Hotel Management
Thank you for staying with us. We are sorry that you found our prices for breakfast not of good value for money. We have duly noted your comments and are constantly reviewing our prices and quality that we offer versus our competitors. All our guests’ feedback is important to us and we appreciate you taking the time to review your experience.