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Reviews of Hampton Inn Odessa

2.5 out of 5
Hampton Inn Odessa
3923 John Ben Shepperd Pkwy, Odessa, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 174 out of 293 reviews" "
Rating 8 - Good. 74 out of 293 reviews" "
Rating 6 - Okay. 21 out of 293 reviews" "
Rating 4 - Poor. 12 out of 293 reviews" "
Rating 2 - Terrible. 12 out of 293 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

CLAUDIA, San Antonio

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Apr 2024

10/10 Excellent

Gloria, Amarillo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!!
Stayed 1 night in Apr 2024

6/10 Okay

Jeff

Liked: Staff & service
Very uncomfortable sheets. Sulfur smell in water
Stayed 1 night in Mar 2024

4/10 Poor

Leah

Stayed 1 night in Mar 2024

10/10 Excellent

Jody, Lewiston

Stayed 1 night in Mar 2024

10/10 Excellent

Walter John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place!
Stayed 7 nights in Feb 2024

2/10 Terrible

Patricia

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not worth the price!
The restroom light was out in room #311 and the lighting was bad had one mirror to work with and that was definitely not enough considering me and my family were there for a wedding! The other room we could never get the tv to work that was room #309. It was definitely NOT the best stay for the price I paid!
Stayed 1 night in Jan 2024

8/10 Good

Shelley

Stayed 2 nights in Jan 2024

8/10 Good

Marianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, quiet
Stayed 1 night in Jan 2024

10/10 Excellent

Jan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I loved they were putting up Christmas decorations and it looked festive
Stayed 2 nights in Nov 2023

10/10 Excellent

lashawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, breakfast is beyond amazing. Rooms always clean and updated. My go to stay when in Odessa.
Stayed 1 night in Nov 2023

10/10 Excellent

Victor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back
The place was very quiet and clean.
Stayed 1 night in Oct 2023

8/10 Good

Ibrahim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family visit
Hotel and room itself were better then average. Clean and good size room, better then average breakfast, good location relative to the area we were looking at, prompt, friendly staff. A few negatives: noise from outside of room (neighbors) and street were very high, not enough pillows, ac was cool but inconsistent, not enough layers on bed making body temperature control very difficult (sheet and very thick top cover only)
Stayed 2 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 1 night in Sep 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Christy, Casa Grande

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean, comfortable, convenient. Breakfast was very good.
Stayed 1 night in Aug 2023

2/10 Terrible

Fallon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Manny

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Courtney

Business traveler
Disliked: Cleanliness, property conditions & facilities
Dirty bathroom
Bathroom in room was not cleaned. Very disappointing after driving for 15 hours to get there. Just wanted to take a shower and relax but the user bar of soup and who knows what hairs told me otherwise.
Stayed 1 night in Jul 2023

10/10 Excellent

BILLIE

Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia

Stayed 2 nights in Jun 2023

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful. Rooms are always comfortable and very clean.
Stayed 1 night in May 2023

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well first of all they allowed me to do an early check in which was wonderful. Hotel was nice, clean, and affordable. Pool was clean. Couldn't have asked for a better stay. Already booked another stay in December.
Stayed 2 nights in May 2023

8/10 Good

Gracie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except walls to thin could hear next room doors slamming other then that it’s was good
Stayed 2 nights in May 2023

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2023

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Joao, Fort Stockton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms
Stayed 1 night in Jan 2023

10/10 Excellent

E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

JOEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean rooms
Stayed 1 night in Jan 2023

10/10 Excellent

Tifnie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be staying here again an recommended this hotel to several of our friends and family! Amazing place!

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

6/10 Okay

Josh

Traveled with pets, Traveled with family
Conveient fir a quick overnight stay. Property is tired. AC unit didnt work properly. Day shift staff not friendly.
Stayed 1 night in Nov 2022

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at the Hampton when I come to Odessa, Tx. Staff always willing to provide us with bottom room!!
Stayed 1 night in Nov 2022

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Oct 2022

4/10 Poor

William A

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Smokey room
My room and my employee’s room both smelled like smoke and did not cool off well.
Stayed 2 nights in Oct 2022

10/10 Excellent

Ashley

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to check in early instead of at normal time so that was a plus! Also this was the first time I brought my dog and it was a great experience for him as well. Definitely recommend staying here if you have animals
Stayed 1 night in Sep 2022
Response from Ruben on Oct 7, 2022
Thank you for taking the time to provide feedback about your experience at Hampton Inn Odessa TX. We strive to make each and every stay as pleasant and comfortable as possible. We're happy to know that you had a great experience at our hotel and can not wait to see you again. Thank you again for your feedback. Ruben Ortega General Manager432-363-290

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente!!
Stayed 1 night in Sep 2022
Response from Ruben on Oct 7, 2022
Thank you for taking the time to provide feedback about your experience at Hampton Inn Odessa TX. We strive to make each and every stay as pleasant and comfortable as possible. We're happy to know that you had a great experience at our hotel and can not wait to see you again. Thank you again for your feedback. Ruben Ortega General Manager432-363-290

8/10 Good

susan

Liked: Cleanliness, staff & service
Decor needed work. It was a mix of too many different styles which made it feel less professional
Stayed 1 night in Sep 2022
Response from Ruben on Oct 7, 2022
Thank you for taking the time to provide feedback about your experience at Hampton Inn Odessa TX. We strive to make each and every stay as pleasant and comfortable as possible. We're happy to know that you had a great experience at our hotel and can not wait to see you again. Thank you again for your feedback. Ruben Ortega General Manager432-363-290

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Odessa! Breakfast is delicious and oatmeal was made perfect! I will be back in 2 weeks!
Stayed 2 nights in Sep 2022
Response from Ruben on Oct 7, 2022
Thank you for taking the time to provide feedback about your experience at Hampton Inn Odessa TX. We strive to make each and every stay as pleasant and comfortable as possible. We're happy to know that you had a great experience at our hotel and can not wait to see you again. Thank you again for your feedback. Ruben Ortega General Manager432-363-290

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Ruben on Oct 7, 2022
Thank you for taking the time to provide feedback about your experience at Hampton Inn Odessa TX. We strive to make each and every stay as pleasant and comfortable as possible. We're happy to know that you had a great experience at our hotel and can not wait to see you again. Thank you again for your feedback. Ruben Ortega General Manager432-363-290

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice than most places i say. I will be back soon. Thank
Stayed 1 night in Sep 2022
Response from Ruben on Oct 7, 2022
Thank you for taking the time to provide feedback about your experience at Hampton Inn Odessa TX. We strive to make each and every stay as pleasant and comfortable as possible. We're happy to know that you had a great experience at our hotel and can not wait to see you again. Thank you again for your feedback. Ruben Ortega General Manager432-363-290

10/10 Excellent

Charles

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay right across from the UTPB Campus with plenty of nearby dining options and shopping.
Stayed 1 night in Aug 2022
Response from Ruben on Oct 7, 2022
Thank you for taking the time to provide feedback about your experience at Hampton Inn Odessa TX. We strive to make each and every stay as pleasant and comfortable as possible. We're happy to know that you had a great experience at our hotel and can not wait to see you again. Thank you again for your feedback. Ruben Ortega General Manager432-363-290

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room great staff. Good breakfast. Comfy beds
Stayed 2 nights in Aug 2022
Response from Ruben on Aug 16, 2022
Dear , Thank you for taking the time to provide feedback about your experience at Hampton Inn Odessa TX. We strive to make each and every stay as pleasant and comfortable as possible. We're happy to know that you had a great experience at our hotel and can not wait to see you again. Thank you again for your feedback.