This was a huge disappointment.
We stayed the first night, it was very snowy and cold outside so I hoped arrival would be warm and cozy. It was not. The temp in a breezy building was set to 67° but felt way colder. My room had Holes in towels, huge red stain in center of room/carpet, and red stains on bedding. Morning 1) Breakfast was cold, had to ask for coffee as it was empty and no hot water to make oatmeal. I told an employee this and also the fact that my room had a Bright light outside my window that flashed into my window all night. She said they'd have maintenance fix it. Never did. Back to breakfast: I Can't microwave anything cuz it's all Styrofoam plates and cups. Tortillas were cold and hard. Took a shower and neighboring room flushed a toilet and it made my shower water FREEZING COLD! I reported issues to a couple people who work there. Nothing.
Got back to hotel after leaving a while, had to have our room keys redone so we could enter the building and our room. Got there. Cold room again. Morning came again, no coffee, not hot water (again), tried the Cereal instead and tried bread. The bread was Hard as a rock. Tried to toast it. Made it Worse. I quit. I again told an employee who said she would handle a refund. Couldn't I guess cuz of booking through Hotels.com . I reported it to Hotels.com. still awaiting a refund! Pool was freezing and Hot tub too!