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Reviews of Holiday Inn Express & Suites Eagan - Minneapolis Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Eagan - Minneapolis Area, an IHG Hotel
3434 Washington Drive, Eagan, MN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 374 out of 538 reviews" "
Rating 8 - Good. 120 out of 538 reviews" "
Rating 6 - Okay. 29 out of 538 reviews" "
Rating 4 - Poor. 9 out of 538 reviews" "
Rating 2 - Terrible. 6 out of 538 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Norbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from jason on May 10, 2024
thank you for the 5 star rating! we hope to see you again this summer.

8/10 Good

Stevan

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Jason on May 16, 2024
Thank you for reading your recent stay with us. If you have any feedback and how we can improve our product and services, we would love to hear from you.

10/10 Excellent

Amber

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay — just what we needed for our players!
Stayed 1 night in Apr 2024
Response from jason on May 6, 2024
glad to hear you and the team enjoyed their stay!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for one night. Rooms were fresh and clean. Staff were helpful and friendly. Breakfast was good!
Stayed 1 night in Apr 2024
Response from jason on May 2, 2024
thank you for the rating and feedback! bulletin board material...

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtney at the front desk was amazing! Kind and friendly, breakfast was good and our room was clean. Highly recommend staying here!!
Stayed 1 night in Apr 2024
Response from Jason on Apr 30, 2024
Thank you for the rating! I will be sure to share the feedback with Courtney

10/10 Excellent

Patricia

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Nice place and location
Stayed 1 night in Apr 2024
Response from Jason on Apr 21, 2024
Thank you for the Feister rating regarding your recent stay with us. We hope you’ll visit us again soon.

10/10 Excellent

Kazeem

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was good. The ambience of its environment was perfect.
Stayed 3 nights in Apr 2024
Response from jason on Apr 20, 2024
thank you for the 5 stqr rating! we appreciate your business

8/10 Good

Gwen

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants and dirty in entry hall
Stayed 2 nights in Jan 2024
Response from jason on Apr 15, 2024
thank you for the review and feedback. i will share with our housekeeping and maintenance department for follow up. i do apologize for the inconvenience

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff.
Stayed 1 night in Apr 2024
Response from jason on Apr 15, 2024
thank you for the rating! we hope you will visit us again

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, friendly staff!
Stayed 4 nights in Apr 2024
Response from Jason on Apr 8, 2024
Thank you Jaime for taking the time to write your recent stay with us, we hope you will come visit us again

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, Great Rooms!
Stayed 2 nights in Apr 2024
Response from Jason on Apr 8, 2024
Our staff were card to earn your five star rating. We appreciate your business and hope to see you again soon.

10/10 Excellent

Winnie W.

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, friendly staff, hot breakfast. It will be even nicer if they provide free bottle water in the room.
Stayed 2 nights in Apr 2024
Response from jason on Apr 8, 2024
thank you for the rating and your suggestion on bottled water. we hope you will come visit us again

10/10 Excellent

Wai Bing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jason on Apr 7, 2024
Thank you for the rating! We hope you enjoy your stay

10/10 Excellent

Sherilyn

Stayed 3 nights in Mar 2024
Response from jason on Apr 2, 2024
We appreciate your 5 star rating!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from jason on Mar 30, 2024
thank you for rating your visit with us, if you have any suggestions on how we can improve our product and services we would love to hear from you

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jason on Mar 28, 2024
thank you bryan for your 5 star review! we are glad to hear you enjoyed your stay and look forward to your next visit.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very clean and nice. The staff was very friendly!!! The rooms were very accommodating and the breakfast was good!! Definitely would stay here again!
Stayed 2 nights in Mar 2024
Response from jason on Mar 11, 2024
Thank you angela for the rating and transparent feedback! we hope you will visit us again soon

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ppl at the front counter were helpful
Stayed 1 night in Mar 2024
Response from Jason on Mar 10, 2024
Thank you for your recent rating and feedback regarding your stay. Hope to see you on your next visit to EAGAN.

10/10 Excellent

Thomas, Willmar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on Mar 7, 2024
Your rating is much appreciated!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, safe, clean and comfortable.. Wonderful staff. I stay here often when traveling to Minneapolis. Try the pancake machine.
Stayed 1 night in Feb 2024
Response from Jason on Feb 27, 2024
Thank you Karen for your rating and feedback regarding your stay. Pancake machine is definitely a big hit during breakfast hours!

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fresh and clean. We enjoyed our stay. Decent breakfast - just wish there was more fruit. One day there was none.
Stayed 2 nights in Feb 2024
Response from Jason on Feb 19, 2024
Thank you for the rating and feedback regarding your experience!

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
greast
Stayed 2 nights in Feb 2024
Response from Jason on Feb 16, 2024
Thank you Sean for the 5 star review! hope to see you again soon.

6/10 Okay

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin ceilings between floors. Awaken at 4am by room above us as they walked across the room. Could here the shower running up there, and the foot steps sounded like stomping.
Stayed 1 night in Feb 2024
Response from jason on Feb 13, 2024
Thank you for the rating and feedback. i do apologize there were some noise challenges during your stay.

10/10 Excellent

Chanon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jason on Feb 5, 2024
We appreciate the rating and hope to see you soon!

10/10 Excellent

Carl

Stayed 1 night in Jan 2024
Response from Staff on Feb 2, 2024
Thank you Carl for the rating, we hope you will visit us again.

10/10 Excellent

Deeq

Stayed 2 nights in Nov 2023
Response from jason on Jan 27, 2024
We appreciate your business and hope you will visit again real soon.

10/10 Excellent

Yanira

Stayed 1 night in Nov 2023
Response from jason on Jan 27, 2024
Thank you Yanira for the 5 star rating for your stay back in December!

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Would recommend staying there. My only small complaint is had to tell front desk staff, my room wasn't cleaned after the first day., they corrected it with housekeeping.
Stayed 3 nights in Nov 2023
Response from jason on Nov 18, 2023
We appreciate your feedback and i do apologize we regarding the housekeeping but happy to hear they were able to get you taken care of.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel worth the stay.
The hotel is in a great location especially if you would like to be in a suburb close to airport. This is for Hotels.com please correct your information. Yes this is a dog friendly hotel; however, only for certain rooms. They do not allow dogs, even service dogs, in a suite. It is a nice hotel bed comfortable. Breakfast is nice; however, if staying more than a couple days, gets a bit boring since they don't change. The staff friendly. The shower could use a lot more attention regarding cleanliness. Also, could hear the people above us alot. Overall a good hotel.
Stayed 4 nights in Nov 2023
Response from jason on Nov 13, 2023
thank you for the rating and transparent feedback, i apologize we missed the mark in a few areas. we will do better!!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around
Stayed 1 night in Oct 2023
Response from Jason on Oct 16, 2023
Thanks for the five star review Sarah! Looks like you enjoyed your stay, and we hope you will visit us again.

10/10 Excellent

Kellie

Stayed 2 nights in Oct 2023
Response from staff on Oct 12, 2023
our staff work hard to earn you business! we appreciate the rating and look forward to your next visit in Eagan.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from staff on Oct 12, 2023
we appreciate your rating and hope you will visit us again soon!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from STAFF on Oct 9, 2023
Thank you Jeff for rating your recent stay with us! looks like you enjoyed your stay.

10/10 Excellent

Judie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from staff on Oct 3, 2023
WOW! thank you for the 10 rating, we hope to see you back soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from staff on Oct 2, 2023
Our staff work hard to earn your business! thank you...

10/10 Excellent

Jennifer

Liked: Amenities
Neat and tidy hotel. Very courteous staff. Nice breakfast.
Stayed 1 night in Sep 2023
Response from Staff on Oct 1, 2023
Thank you Jennifer! This review is going on the poster board for all staff to see and be proud of..

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
Great experience. Check in staff was friendly. Breakfast was convenient. Great location as well.
Stayed 1 night in Sep 2023
Response from staff on Sep 6, 2023
We appreciate your feedback and glad to hear you enjoyed your stay with us!

10/10 Excellent

Eber

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from staff on Sep 5, 2023
thank you for your rating and staying with us! we hope you will visit again soon.

10/10 Excellent

Susan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every staff member was very kind & thoughtful. It was a great stay.
Stayed 3 nights in Aug 2023
Response from staff on Sep 5, 2023
Thank you Susan for the rating and feedback regarding your stay, we hope you will visit us again!

10/10 Excellent

Mary

Traveled with pets
Liked: Amenities, property conditions & facilities
I was politely greeted art hotel reception. The young lady was exceptional! The entire hotel is clean and as a single woman, I feel very safe!
Stayed 1 night in Sep 2023
Response from Staff on Sep 3, 2023
Thank you Mary for your rating in feedback regarding your recent stay with us.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Staff on Aug 27, 2023
Our team works hard to earn your business! Thank you for staying with us

8/10 Good

AMANDA

Stayed 1 night in Aug 2023
Response from Staff on Oct 1, 2023
We appreciate you rating your recent stay with us!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quiet and clean. Great value
Stayed 1 night in Aug 2023
Response from staff on Aug 13, 2023
thank you for the 5 star review!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very cold
Stayed 4 nights in Aug 2023
Response from Staff on Aug 8, 2023
Thank you for the rating and feedback regarding the pool. I do apologize the pool was cold during your visit.

6/10 Okay

Chester

Stayed 4 nights in Aug 2023
Response from Holiday Inn Express & Suites EAGAN on Aug 29, 2023
Thank you for your 3/5 review. We hope you choose to stay with us again in the future!

10/10 Excellent

Janey

Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites EAGAN on Aug 25, 2023
Thank you for the 5/5 review. We appreciate you choosing to stay with us!

10/10 Excellent

Cyndi

Traveled with family
Very clean friendly. Lots of stores close by. Airport to good breakfast. Only drawback was the tables on the patio very dirty
Stayed 2 nights in Jul 2023
Response from staff on Jul 31, 2023
we appreciate your 5 star rating! hope to see you again soon.

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from STAFF on Jul 28, 2023
thank you for staying with us!

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites EAGAN on Aug 11, 2023
Thank you for your 5/5 review!

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from Holiday Inn Express & Suites EAGAN on Aug 11, 2023
Thank you for your 5/5 review!