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Reviews of Home2 Suites by Hilton Minneapolis Downtown, MN

3 out of 5
Home2 Suites by Hilton Minneapolis Downtown, MN
317 2nd Avenue South, Minneapolis, MN

Reviews

8.0

Very Good

Rating 10 - Excellent. 61 out of 127 reviews" "
Rating 8 - Good. 32 out of 127 reviews" "
Rating 6 - Okay. 14 out of 127 reviews" "
Rating 4 - Poor. 8 out of 127 reviews" "
Rating 2 - Terrible. 12 out of 127 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Excellent room, and lounge area. Walkable to where I was going. Friendly staff. Did not like that they were charging $47 for valet parking. Went 2 blocks down to a garage for $17 parking...
Stayed 1 night in May 2024
Response from The Sales Team on May 14, 2024
Your satisfaction is always our top priority. Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future.

10/10 Excellent

Lesner, HIALEAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from The Sales Team on Apr 29, 2024
Your satisfaction is always our top priority. Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future.

10/10 Excellent

Marissa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from The Sales Team on Apr 26, 2024
Thank you for posting your review. We look forward to welcoming you back, next time you are in Downtown Minneapolis.

10/10 Excellent

Nicole

Traveled with partner, Traveled with pets
Liked: Amenities
Very nice place, friendly staff.
Stayed 2 nights in Apr 2024
Response from The Sales Team on Apr 24, 2024
Your satisfaction is always our top priority. Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future.

6/10 Okay

Natali

Liked: Cleanliness, staff & service
Once I checked into the hotel, I wanted to use the restroom in the room and the toilet was plugged
Stayed 1 night in Apr 2024
Response from The Sales Team on Apr 24, 2024
Natali, I am sorry to hear that happened to you. I hope our staff was able to fix the issue or moved you to a different guest room. We hope you will stay with us again next time you are in Downtown Minneapolis.

6/10 Okay

Marty

Liked: Cleanliness, staff & service, amenities
Overall, very pretty room and felt very homely, especially for only being there one night. A couple things that stuck out to me however was that the room really was not that soundproof, you could hear people in the hallway rather clear and the AC unit was rather noisy. It also took the shower 5 minutes just to get Luke warm. So overall it was above average for me!
Stayed 1 night in Apr 2024
Response from The Sales Team on Apr 19, 2024
Thank you for your detailed feedback concerning your guest room. Your satisfaction is always our top priority. Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future.

10/10 Excellent

Thuan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient to my appointment building. It was hard to see the sign for registration and valet fee kinda too much. We stayed at the 3rd floor and an ice machine there but wasn’t working
Stayed 1 night in Apr 2024
Response from The Sales Team on Apr 19, 2024
It is fantastic to hear that you enjoyed your stay. We are so delighted to be able to help make guests feel at home away from home. We look forward to welcoming you back again. Thank you for taking the time to share your review.

8/10 Good

CHETHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 2 nights in Apr 2024
Response from The Sales Team on Apr 16, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our property comfortable. We hope you will stay with us again.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice
Stayed 1 night in Apr 2024
Response from The Sales Team on Apr 8, 2024
Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Sales Team on Apr 8, 2024
It is fantastic to hear that you enjoyed your stay. We are so delighted to be able to help make guests feel at home while away from home.

10/10 Excellent

JAMES

Stayed 4 nights in Mar 2024
Response from The Sales Team on Mar 12, 2024
Your satisfaction is always our top priority. Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future.

10/10 Excellent

Sobhit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 4 nights in Mar 2024
Response from The Sales Team on Mar 12, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found our staff to your liking, We look forward to welcoming you back!

10/10 Excellent

Addison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay parking can be a bit tricky but otherwise loved it. Would stay again
Stayed 2 nights in Feb 2024
Response from The Sales Team on Mar 5, 2024
Your satisfaction is always our top priority. Thank you for taking the time to share your experience. We appreciate your review and look forward to hosting you again in the future.

10/10 Excellent

Mamadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel I've never experienced......Everythis is classic .Their rooms are very big and quiet.
Stayed 2 nights in Feb 2024
Response from The Sales Team on Feb 26, 2024
We are very pleased to see that you enjoyed your stay with us. We do our best to please our guests. We look forward to seeing you again.

4/10 Poor

Amelia

Stayed 4 nights in Jan 2024
Response from The Sales Team on Mar 21, 2024
We apologize for the disappointing experience and hope you would consider a future visit so that we can provide you with a more positive stay. Please feel free to contact the hotel directly and ask for the Manager on Duty as we would like to know what went right and what went wrong during your stay.

10/10 Excellent

Kidus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Sales Team on Feb 5, 2024
We greatly appreciate your review. We look forward to your next stay with us.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sales Team on Jan 8, 2024
Brenda, we thank you for the rating and review. What could we have done better to receive a 10 out of 10?

8/10 Good

Loreta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sales Team on Jan 5, 2024
Thank you for taking time out of your busy schedule to provide feedback about your experience with us. We hope to see you again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sales Team on Jan 5, 2024
Thank you for your review. Please let us know how we can improve to receive 10 out of 10.

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sales Team on Dec 28, 2023
Heather, I am sorry to see that we did not meet your expectations. Please let me know how we can make it right. You may call the hotel directly and ask to speak with the manager on duty or you can provide this information through Expedia.

10/10 Excellent

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman that checked me in last night was a top tier employee in my eyes. He helped me get checked in even though I had lost my ID while bar hopping. He showed me to my room because honestly I don't think I would have made it without his help! THAT MAN NEEDS A RAISE!
Stayed 1 night in Dec 2023
Response from Sales Team on Dec 28, 2023
I am happy to see that Jerome was able to get you taken care of. We will see you next time you are in Downtown Minneapolis.

10/10 Excellent

Shilekia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice pleasant very clean nice staff it was nice to stay in a hotel that was comfortable
Stayed 3 nights in Dec 2023
Response from Sales Team on Dec 26, 2023
Shilekia, we greatly appreciate you taking the time out of your busy day to post a review of our hotel. We look forward to seeing you again.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Sales Team on Dec 26, 2023
Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

4/10 Poor

Brett

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Nick on Dec 4, 2023
I am sorry you did not enjoy your stay more than it appears. If I can be of any assistance, please let me know. Best wishes for the Holidays!

10/10 Excellent

Mireya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Is very clean and close to public transportation.
Response from Nick on Nov 21, 2023
Thank you, Mireya, for being our guest and sharing your feedback. I am so glad you enjoyed your stay. We hope you will come back soon!

10/10 Excellent

Cheryl

We went to see the Vikings game! And was pleasantly surprised at how close the stadium was and how easy the walk was! Also lots of places to park as well as lots of restaurants to go to ! Wonderful weekend for us!
Stayed 2 nights in Nov 2023
Response from Nick on Nov 14, 2023
Thank you Cheryl for being our guest, we are so pleased you enjoyed the hotel and the location. Many of our guests enjoy concerts, museums and of course games at the stadium so I hope we will see you back again soon!

8/10 Good

Barbra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Nick on Dec 4, 2023
Thank you Barbra for your feedback and we wish you a wonderful Christmas and New Year!

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to US Bank Stadium and great price!
Stayed 2 nights in Nov 2023
Response from Nick on Nov 13, 2023
Thank you Lori and we hope to see you again soon!

8/10 Good

jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is nice but the amenities fell short
I stayed in the 7th floor. There was no hot water in my shower. The gentleman at the breakfast buffet was working hard but falling short because he needed help. The coffee was empty. The pancake machine was empty with no sign. There was no more pancake batter. The front desk lady Faith was supper friendly as well as another staff member I met on the elevator. The valet took over 20 minutes for me to get my car.
Stayed 1 night in Nov 2023
Response from Nick on Nov 13, 2023
Thank you for your patience and your feedback. We are so pleased to finally have the technology issue resolved and get back to taking care of our guests. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nick on Nov 13, 2023
Thank you Austin and we hope to see you again soon!

2/10 Terrible

Latrell

Stayed 1 night in Nov 2023
Response from Sales Team on Dec 26, 2023
Latrell, I am sorry to see that your stay was less than ideal. What could we have done better?

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert night.
There were some problems at check in with the computers being down but the staff did their best to get us checked in promptly. I booked through another source thinking I’d get a better deal but don’t be fooled. Should always try the hotel first I guess.
Not much of a view.
Stayed 1 night in Nov 2023
Response from Nick on Nov 13, 2023
Thank you for your patience and your feedback. We are so pleased to finally have the technology issue resolved and get back to taking care of our guests. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Lisa A

Liked: Cleanliness, property conditions & facilities, room comfort
It was an unfortunate situation where the computers were not working and it took 45 minutes to check in and then valet parking came back and told us they sisnt have anymore room at 4:00 in the afternoon. A lot of frustrated people waiting to check in before going to the Billy Joel concert.
Stayed 1 night in Nov 2023
Response from Nick on Nov 13, 2023
Thank you for your patience and your feedback. We are so pleased to finally have the technology issue resolved and get back to taking care of our guests. Thank you for staying with us and we hope to see you again soon!

8/10 Good

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nick on Nov 13, 2023
Thank you Jean and we hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was fantastic! Room was spacious, clean and comfortable. Staff was very friendly and helpful! Breakfast was great! Gym was nice and not busy when I wanted to use it, which is always a plus! One tip - definitely call valet for your vehicle 15-20 mins in advance, as this is the one thing that does seem to take a long time to get.
Stayed 2 nights in Oct 2023
Response from Nick on Nov 13, 2023
Thank you Jennifer for being our guest we hope to see you again soon!

2/10 Terrible

Edward

Stayed 1 night in Oct 2023
Response from Nick on Nov 13, 2023
Thank you for your patience and your feedback. We are so pleased to finally have the technology issue resolved and get back to taking care of our guests. Thank you for staying with us and if I can be of any assistance.

8/10 Good

JOHN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a weekend adventure
Met with a friend, spend some time catching up being Halloween weekend that would be fun to hit a couple Halloween parties. At the hotel was in great shape. Very very good customer service at front desk parking is an issue and the kiosk that offers food downstairs by front desk extortion 1299 for three bites of chicken really?
Stayed 1 night in Oct 2023
Response from Nick on Nov 13, 2023
Thank you, John, for the feedback and yes the valet parking is a challenge downtown with out our own ramp. Also we will share some feedback with the Market Pantry people, that is a lot for convenience.

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Nick on Nov 13, 2023
Thank you Mallory! We hope to see you again soon!

6/10 Okay

Naaren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Staff was friendly, hotel was clean and breakfast was good. The heat didn’t work in our room and when we asked them to fix it or get us a new room they gave us space heaters as a solution. It worked but not the best solution in my opinion. Also there is no easy parking nearby.
Stayed 2 nights in Oct 2023
Response from Nick on Nov 13, 2023
Thank you Naaren for the feedback, verry sorry about the temperature control in your room. We are trying to get this resolved but it is complicated. We hope you will come see us again and we can get you a more comfortable room.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nick on Nov 13, 2023
Thank you Chelsea we hope to see you again soon!

10/10 Excellent

Adrianna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This dishwasher didn’t work the dishes were dirty other then that it was amazing hotel
Stayed 1 night in Oct 2023
Response from Nick on Nov 13, 2023
Thank you Adrianna for being our guest! We are already fixing that dishwasher and we hope to see you again soon!

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Internet was fixed during my second week, but breakfast was the same issue. I ended up buying some eggs and making my own each day. It was much better but less convenient. I will probably stay again as I like having the kitchenette.
Stayed 4 nights in Oct 2023
Response from Nick on Nov 13, 2023
Thank you for your patience and your feedback. We are so pleased to finally have the technology issue resolved and get back to taking care of our guests. We will look more closely at the breakfast concerns you had. hank you for staying with us and we hope to see you again soon!

4/10 Poor

Douglas

Business traveler
Liked: Amenities
I like having a small kitchen and if you ask they provide a hot plate. As someone who likes to make my own food, this was very nice. Unfortunately, during my stay, the internet was not functional all week. Breakfast starts at 6:30am, but most days they didn't have everything out till closer to 6:45am. Then after checking out, I was double charged for my stay. I had pre-paid through Orbitz. Fortunately, they resolved the extra charge without much fuss. I didn't have a car, but $47 for parking per night is ludicrous. A sign right across the street states $7 per night.
Stayed 5 nights in Oct 2023
Response from Nick on Nov 13, 2023
Thank you for your patience and your feedback. We are so pleased to finally have the technology issue resolved and get back to taking care of our guests. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stadium. Clean environment
Stayed 2 nights in Oct 2023
Response from Nick on Nov 13, 2023
Thank you Carlos! Come back soon!

4/10 Poor

chad

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Nick on Nov 13, 2023
Thank you Chad, I am sorry if there was an issue, please feel free to reach out to me if needed. Best wishes,

8/10 Good

Maegan

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Nick on Nov 13, 2023
Thank you, Maegan, for being our guest! Please come back soon!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, don't recommend.
Upon arrival, the front dean's computers were down and had to wait an hour to be checked in. The room bad definitely not been cleaned. Food was left in the fridge, the fridge was covered in fingerprints, dust and trash on the top of it as well. There was hair all over the bathroom counter and floor. The sheets had definitely not been cleaned as the bed skirt was under the top bedspread. And housekeeping said the room was clean before we went inside. Luckily I bring my own bedding to hotels, but it is still unsettling. I spoke to a manager who really didn't care. Also we checked on a day late but they would not refund us for the missed day.
Stayed 2 nights in Sep 2023
Response from Nick on Sep 24, 2023
Dear Anonymous,I am very sorry for your experience. I have tried to reach out and if I can do anything please let me know. Best wishes, Nick

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people nice place
Nice hotel, convenient stroll to the Armory, interesting area, simple billing mix up handled with friendly call All good
Stayed 1 night in Sep 2023
Response from Nick on Sep 24, 2023
Hi Timothy,I am so glad you enjoyed your stay, yes, we are in a perfect spot to catch events at the Armory, so we hope to see you again soon!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Nick on Sep 8, 2023
Dear Christopher,Thank you for being our guest and we appreciate having you as our guest. We look forward to seeing you again soon!