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Reviews of The Royal Sonesta Minneapolis Downtown

4.5 out of 5
The Royal Sonesta Minneapolis Downtown
35 S 7th St, Minneapolis, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 685 out of 1118 reviews" "
Rating 8 - Good. 261 out of 1118 reviews" "
Rating 6 - Okay. 86 out of 1118 reviews" "
Rating 4 - Poor. 45 out of 1118 reviews" "
Rating 2 - Terrible. 41 out of 1118 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food onsite. Didn't get adjoining rooms as I requested.
Stayed 2 nights in Mar 2024
Response from Dan on May 10, 2024
Hi Ginger, Thank you for your feedback on the recent experience. Pleased to hear you enjoyed Wood + Paddle eatery.Hope to welcome you back on your next trip to Minneapolis.Best regards

8/10 Good

John

Traveled with family
Liked: Staff & service
Bathroom sink was clogged. Only one receptionist on duty when we arrived at 11 am, long wait for service
Stayed 1 night in May 2024
Response from Dan on May 10, 2024
Hello John, We truly appreciate your comments and we would like to apologize for the delay at check in. Hope to have the opportunity to welcome you back soon.Best regards

10/10 Excellent

McKayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how conveniently located the hotel is to Target Field, Target Center and music venues. Super clean hotel!
Stayed 2 nights in May 2024
Response from The Royal Sonesta Front Desk on May 7, 2024
We are so glad that your stay was amazing. Please come and stay at The Royal Sonesta- Downtown Minneapolis again for another memorable stay. Thank you.

6/10 Okay

Katherine, Augusta

Traveled with partner
Liked: Cleanliness, staff & service
The staff was great and the room was clean. However, walls were thin and could here the neighbors phone beep and their conversations. Weird layout overlooking a storage room. Love the location and how close it is to entertainment, restaurants, and bars.
Stayed 1 night in May 2024
Response from The Royal Sonesta Front Desk on May 6, 2024
We apologize for the inconvenience. We hope to have you return back to The Royal Sonesta. and we provide you with a room upgrade.

8/10 Good

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the check in process was qyick and easy. The wifi was easy to connect to and i am not tech savvy but even i was able to connect my phone to the tv and watch what i wanted off of my peacock app. While you can occasionally hear people in the hall, the room overall was very quiet. The staff were very helpful and friendly. I plan on staying here again the next tjme j go to Minneapolis.
Stayed 1 night in May 2024
Response from The Royal Sonesta Front Desk on May 6, 2024
We are so glad that your stay was wonderful. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

10/10 Excellent

Kohl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Royal Sonesta Front Desk on May 5, 2024
We are glad your stay was wonderful at The Royal Sonesta -Downtown Minneapolis. We look forward to having you stay with us in the near future. Thank you.

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well suited for going to NBA games.
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta - Front Desk on May 2, 2024
We are so glad that your stay was amazing. Please come and stay at The Royal Sonesta- Downtown Minneapolis again for a memorable stay. Thank you.

6/10 Okay

scott

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dan on May 2, 2024
Hi Scott, Thank you for providing feedback regarding your most recent stay. We would appreciate the opportunity to welcome you back in the near future.Best regards

4/10 Poor

Chelsea

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There was no Parking at all! Paid $62 for 3 nights. They had no daily cleaner so if you sleep into the afternoon your room stays unkept. We had to ask the front to come get our garbage. We had to ask for more Toilet paper because we had no one come to clean our room. Definitely would not stay here again.
Stayed 3 nights in Apr 2024
Response from Dan on Apr 29, 2024
Hello Chelsea,Thank you for your feedback on your recent stay. Sorry to hear about the parking challenges. The ramp located under the hotel is not owned or operated by the hotel. At times, events in the downtown area can fill the ramp to capacity. In the event you would like to discuss in more detail, please reach out directly to the hotel and ask for the General Manager.Best regards

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to restaurants and theaters.
Stayed 1 night in Apr 2024
Response from Dan on Apr 29, 2024
Hi Ted, Thank you for your wonderful 5 out of 5 rating on the recent experience. The hotel is located at the center of downtown Minneapolis and in walking distances to many venues. Hope to see you soon!Best regards

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location close to everything i had planned for weekend.
Stayed 2 nights in Apr 2024
Response from Dan on Apr 29, 2024
Hello Jackie, Thank you for providing such a wonderful review and rating. The hotel is at city center and located near many venues. Hope to see you very soon for another getaway.Best regards

8/10 Good

Stacey

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I called a month in advance of our booking to ask about acceptable forms of payment. The front desk woman I spoke to on the phone told me that my friends and I could split the room if we wanted and that we could pay credit/cash/debit. Upon arriving for our booking on April 26th (at about 9pm) after a 7hr drive, the nice man at the counter said sorry but he couldn't split the room between the 3 of us or accept cash. He got the female overnight manager to come and talk to us, and she hastly said she could just cancel our booking for free, which would've meant we'd have no where to stay. This was stressful as my friends and I had taken out cash to pay for our room and took the time to call and ask about forms of payment in advance of our stay. Everything else but that, was lovely.
Stayed 2 nights in Apr 2024
Response from Dan on Apr 29, 2024
Hello Stacey, Thank you for your feedback on your recent stay. In the event you would like to discuss in more detail, please reach out directly to the hotel and ask for the General Manager.Best regards

10/10 Excellent

Dalton

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If your seeing an event at the target center stay here!
Stayed 2 nights in Apr 2024
Response from Dan on Apr 29, 2024
Hello Dalton, Thank you for taking time to provide feedback on your stay. Yes, the hotel is located at the center of Minneapolis and close to many venues. Look forward to welcoming you back in the near future.Best regards

2/10 Terrible

Janet

Disliked: Property conditions & facilities
Way to much money for a one day stay & no continental breakfast for the price of a stay that definitely should be included... Big rip off & to be out by 11am or they charge again & yet the Marriott right across the street u can stay till noon... Highly disappointed 😞
Stayed 1 night in Apr 2024
Response from The Royal Sonesta - Front Desk on Apr 28, 2024
We apologize for the inconveniences that have occurred during your recent stay but we do appreciate your feedback. Thank you.

8/10 Good

Ghislain

Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brittany on Apr 28, 2024
Hi Richard, Thank you for your wonderful rating! We are so glad you had a great stay. We look forward to your next trip!

10/10 Excellent

John

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Brittany on Apr 28, 2024
Hi John, Thank you for your 5 out of 5 rating! We look forward to seeing you on your next trip to the Twin Cities.

8/10 Good

Shang Jin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Apr 2024
Response from Dan on Apr 23, 2024
Hello Shang Jin, Thank you for taking time to provide feedback on your recent stay. Hope to have the opportunity to welcome you back soon.Best regards

10/10 Excellent

Nancy

Traveled with family
Liked: Property conditions & facilities
We enjoyed our stay. The staff were very friendly. Our room was very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Dan on Apr 22, 2024
Hi Nancy, Thank you so much for your feedback and 5 out of 5 rating. We hope to welcome you back soon.Best regards

10/10 Excellent

Gordy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Toni

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely use this as my go to hotel when we come for concerts and games. Friendly staff and great clean rooms!! Thank you!!
Stayed 1 night in Apr 2024
Response from The Royal Sonesta Front Desk on Apr 20, 2024
We are glad your stay was great at The Royal Sonesta -Downtown Minneapolis. We are appreciative of the 5 out of 5 review. We look forward to having you stay with us in the near future. Thank you.

10/10 Excellent

Rochell, MARSHALL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, close to many convention center attractions. Walkable area. Easy to get to. Great amenities
Stayed 1 night in Feb 2024
Response from Brittany on Apr 20, 2024
HI Rochell, Thank you for your 5 of 5 rating! We are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brittany on Apr 20, 2024
Hi Andrea, Thank you for your 5 of 5 rating! We hope to see you on your next trip to Minneapolis!

10/10 Excellent

Julie

Stayed 5 nights in Apr 2024
Response from The Royal Sonesta Front Desk on May 8, 2024
We are so glad that your stay was wonderful. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dan on Apr 17, 2024
Hi Pamela, Thank you for taking time to provide feedback of your recent experience. Hope to be able to welcome you back in the near future. Best regards

8/10 Good

Amber, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Royal Sonesta Front Desk on May 6, 2024
We are so glad that your stay was good. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Dan on Apr 16, 2024
Hi Brandon,Thank you for your feedback and thank you for choosing to stay at the Royal Sonesta! Hope to see you soon.Best regards

10/10 Excellent

Dionne

Traveled with partner
Talia the front desk lady was super nice and gave us free drinks tickets.
Stayed 1 night in Apr 2024
Response from Dan on Apr 15, 2024
Hello Dionne, Thank you for your 5 out 5 rating of your recent experience. We always appreciate a shout out for our team members. Look forward to welcoming you back soon.Best regards

8/10 Good

Jessica Jolene

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dan on Apr 14, 2024
Hi Jessica, Thank you for taking time to provide feedback regarding you recent stay at the hotel. We hope to have the opportunity to welcome you back soon.Best regards

10/10 Excellent

Jennifer Ayn

Stayed 3 nights in Apr 2024
Response from Dan on May 2, 2024
Hi Jennifer, Thank you for providing a wonderful 5 out of 5 rating of your recent experience with us. Hope to have the opportunity to welcome you back soon.Cheers

8/10 Good

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming
Stayed 2 nights in Apr 2024
Response from Dan on Apr 11, 2024
Hi Daniel, Thank you for your 4 of 5 rating! We are so glad you enjoyed your stay with us and appreciate the wonderful feedback!Best regards

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Food, Bar
Stayed 1 night in Apr 2024
Response from Dan on Apr 12, 2024
Hi Randy, Thank you for providing feedback regarding your recent visit. We truly appreciate the 5 out of 5 rating. Hope to welcome you back soon.Cheers

6/10 Okay

Carl, Broomfield

Traveled with family
Liked: Staff & service
It was ok, all the furniture in our room had nasty looking stains all over, very unappealing!!
Stayed 2 nights in Apr 2024
Response from The Royal Sonesta Team on Apr 10, 2024
Dear Carl,I apologize that we dropped the ball with cleanliness on your recent stay with us. I can ensure you your feedback is appreciated. I will inform our Housekeeping Manager of this issue to prevent this from happening again in the future. Warm Regards,

10/10 Excellent

Nikki

Stayed 1 night in Apr 2024
Response from The Royal Sonesta - Front Desk on Apr 28, 2024
We are glad your stay was great at The Royal Sonesta -Downtown Minneapolis. We are appreciative of the 5 out of 5 review. We look forward to having you stay with us in the near future. Thank you.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Brittany on Apr 8, 2024
Hi Jason, Thank you for your 10 of 10 rating! We are so glad you enjoyed your stay and hope to see you on your next trip to Minneapolis!

2/10 Terrible

Mark

Business traveler
Disliked: Staff & service
Systems down. Had to wait forever to get in. Garbage. Front desk said they would bring me a key. Never did. Trapped in hotel room.
Stayed 1 night in Apr 2024
Response from The Royal Sonesta Team on Apr 10, 2024
Dear Mark,My sincerest apologies for the inconveniences you may have experienced during your stay with us. We will inform the Front Office to prevent this from happening in the future.

10/10 Excellent

Kou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Royal Sonesta - Front Desk on Apr 28, 2024
We are glad your stay was amazing at The Royal Sonesta -Downtown Minneapolis. We look forward to having you stay with us in the near future. Thank you.

8/10 Good

Mike, Pinawa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Location is perfect for Twins and Vikings games; walkable or even a couple blocks to the Metro. Would recommend.
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta - Front Desk on Apr 8, 2024
We are glad you stayed a the Royal Sonesta - Downtown Minneapolis, but we apologize for the inconveniences that have occurred during your stay. We hope to see you again in the near future. Thank you.

10/10 Excellent

Leslie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice property for the price. Would absolutely stay again.
Stayed 1 night in Apr 2024
Response from The Royal Sonesta - Front Desk on Apr 8, 2024
We are so glad that your stay was amazing. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.

10/10 Excellent

Alicia

Stayed 5 nights in Apr 2024
Response from The Royal Sonesta - Front Desk on Apr 28, 2024
We are glad your stay was wonderful at The Royal Sonesta -Downtown Minneapolis. We look forward to having you stay with us in the near future. Thank you.

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place to stay when attending an event in the theatre district. Staff 5 stars. Bed so comfortable, had not had a night without leg pain in months. Liked it so much looked for brand so I can look into purchase for home. We were on 10th floor so had a nice view and the floor/room itself was very quiet. But you will still hear outside siren noise being in a large city. The negative in this area is eating as most places don't open until 4 pm. And so many places have closed since our last visit 5 years ago.
Stayed 1 night in Apr 2024
Response from Brittany on Apr 7, 2024
Hi Debra, Thank you for your 5 of 5 rating and the wonderful feedback. We are so happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Mary E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice boutique hotel. Staff was very friendly, facilities clean and modern.
Stayed 1 night in Apr 2024
Response from The Royal Sonesta Team on Apr 7, 2024
Dear Mary,Thank you for sharing your feedback about your recent stay with us, we sincerely appreciate it! We hope that you will come back to stay with again in the future. Warm Regards,

8/10 Good

Sierrah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice gym.
Stayed 2 nights in Apr 2024
Response from The Royal Sonesta Front Desk on Apr 4, 2024
We are glad you stayed at Teh Royal Sonesta - Downtown Minneapolis but we apologize for the inconveniences that have occurred during your recent stay. We hope to have you return back to The Royal Sonesta and we provide you with a room upgrade. Thank you.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, quiet, clean. We received a 15.00 gift voucher for being expedia members and had a lovely breakfast at Wodd and Paddle. Mohammed, the concierge was exceptional - so friendly and kind and thoughtful. He made us feel very well taken care of.
Stayed 1 night in Mar 2024
Response from Dan on Apr 2, 2024
Hi Martin, We are so glad that your stay was amazing and Wood & Paddle restaurant went great. Thank you for the shout out for Mohamed, we are so pleased having him representing the brand. Please come and stay at The Royal Sonesta Minneapolis again for a memorable stay. Best regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dan on Apr 2, 2024
Hello John,We are glad your stay was amazing at The Royal Sonesta Minneapolis. We look forward to having you stay with us in the near future. Thank you

8/10 Good

VERONICA

Traveled with family
Liked: Cleanliness
Average
Stayed 4 nights in Mar 2024
Response from The Royal Sonesta - Front Desk on Apr 1, 2024
We would like to Thank you for your upcoming stay at the hotel but we do apologize for the inconveniences that have occurred during your stay. We hope to have you return back to The Royal Sonesta and we provide you with a room upgrade. Thank you

10/10 Excellent

Jade

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, rooms are spacious, close to tons of amenities.
Stayed 2 nights in Mar 2024
Response from Dan on Mar 29, 2024
Hi Jade, We are so glad that your experience was wonderful. We greatly appreciate the 5 out of 5 review. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Best regards

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from The Royal Sonesta Front Desk on Mar 27, 2024
We are glad your stay was amazing at The Royal Sonesta -Downtown Minneapolis. We look forward to having you stay with us in the near future. Thank you.

4/10 Poor

Jesus

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel has a WiFi connection speed that could be compared to a third world country. Beyond slow. This caused the TV in the room to not work properly and disconnect from broadcasting every 15 min. The bathroom needs to have a vent as it gets really stuffy after taking a shower. Only 1 guy on the front desk was welcoming and clearly an expert in being accommodating.
Stayed 2 nights in Mar 2024
Response from The Royal Sonesta Front Desk on Mar 27, 2024
We apologize for the inconveniences that have occurred during your recent stay and we do appreciate the feedback. We hope to have you return back to The Royal Sonesta and we provide you with a room upgrade. Thank you.

8/10 Good

Michael Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dan on Apr 12, 2024
Hello Michael, Thank you for your feedback and thank you for choosing to stay at the Royal Sonesta! Hope to see you soon.Best regards