Front of property

Reviews of Thunderbird Lodge

2 out of 5
Thunderbird Lodge
1601 S Burr St, Mitchell, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1008 reviews" "
Rating 8 - Good. 316 out of 1008 reviews" "
Rating 6 - Okay. 113 out of 1008 reviews" "
Rating 4 - Poor. 41 out of 1008 reviews" "
Rating 2 - Terrible. 20 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Over all it was a nice place to stay. Kind of dated but it looked like they were updating some rooms so it may not look the same when you arrive
Stayed 1 night in May 2024

10/10 Excellent

Ericka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the staff kept things nice as if they were staying there. they had pride in their hotel.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Ericka,It was a pleasure hosting you at Thunderbird Lodge Mitchell. Our staff takes great pride in providing excellent service, and we are very appreciative that you took notice of their efforts. We hope you join us again for another terrific stay in the future!

6/10 Okay

gavin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is clean and room was spacious
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Gavin,Thank you for sharing your feedback! We're glad you found our property well-kept and your room spacious. It was a pleasure having you stay with us at Thunderbird Lodge Mitchell, and we look forward to welcoming you back for another enjoyable experience!

10/10 Excellent

Harold R, New London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Harold R, New London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our room! A lot of updates, new heater, air system, nice new big TV. The king bed was very comfortable. The management was very helpful and friendly. We will definitely stay there again!!
Stayed 3 nights in Apr 2024
Response from General Manager on May 8, 2024
Dear Harold,Thank you so much for your review and five-star rating! Our recent updates bring our rooms up to a level that exceeds guest expectations in both comfort and amenities, and we're thrilled you enjoyed our friendly service. We eagerly look forward to your return to Thunderbird Lodge Mitchell!

6/10 Okay

Ann

Traveled with partner
Disliked: Cleanliness
There were stains on the sheets. The property needs to be updated. It was fine for one night, but we would probably not stay here again.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Ann,Thank you for being our guest. While we hope you had a comfortable night's sleep, rest assured we'll discuss your feedback internally. Please consider staying with us again.

6/10 Okay

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated. Holes in blinds. Can see daylight around AC unit and door. Front staff was awesome. Breakfast room was tight with current set up for eating. Max 6-7 people can eat at counter. Needs to be reworked and 2 person tables by wall and a couple 4 person tables in the center.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Nancy,Thank you for your feedback. While we're disappointed to hear about your room and our breakfast setup issues, we're glad our front team left a positive impression on you. Your suggestions for enhancements are duly noted, and we'll certainly consider them for future improvements. We hope for the chance to welcome you back and provide a more seamless experience that aligns with your expectations.

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and check was super easy!
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Lynne,Thank you for your perfect rating! We appreciate you mentioning our impeccable accommodations and efficient check-in process. Take care, and we hope you return soon!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Clean every where.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Larry,Thank you for being our guest at Thunderbird Lodge Mitchell. It sounds like you appreciated our seamless check-in process and clean environment. Safe travels, and come back soon!

8/10 Good

JAne, Fort Atkinson

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Jane,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.

4/10 Poor

William and Kathy

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean and noisy
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear William and Kathy, Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and affordable
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Pamela,Thank you for your perfect rating and for spotlighting our fantastic location. We're thrilled you found your experience well-priced and hope you return soon!

10/10 Excellent

Pamela

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. Its clean and easy to find. It is also within walking distance of several dining options.
Stayed 1 night in May 2024
Response from General Manager on May 4, 2024
Dear Pamela,We were thrilled to welcome you to Thunderbird Lodge Mitchell during your recent visit. It's great to hear you had a positive experience, and that you appreciated our clean accommodations and easy access, as well as our convenient location within walking distance of area restaurants. Thank you for taking the time to share your kind comments, and we hope to have the opportunity to host your next visit to the area.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners are friendly and accommodating. The room was clean and updated. Wonderful place to stay. The only suggestion is not to keep the heat so high in the corridors and breakfast areas. Felt like a sauna. Would definitely stay again!
Stayed 2 nights in Apr 2024
Response from General Manager on May 4, 2024
Dear Elizabeth,Thank you for staying with us at Thunderbird Lodge Mitchell and for your review. We appreciate your kind words regarding our friendly service and clean accommodations. Also, thank you for your suggestion, as we always look for ways to provide our guests with an even better experience. We are pleased you chose to visit, and we hope to welcome you back again soon.

8/10 Good

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property with friendly staff. We would stay there again.
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Brad,Thank you for your positive review! We're thrilled to hear that you found our property clean and our staff friendly. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable rooms and beds. Great option!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Karen,Thank you for staying with us at Thunderbird Lodge Mitchell and for your kind words. We appreciate your compliments regarding our clean and comfortable accommodations. Please stop by and see us again the next time you are in the area!

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Older building, but clean and had everything we needed for a quick night, passing through.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Jared,Thank you for taking the time to share your experience at Thunderbird Lodge Mitchell. We strive to provide a comfortable and convenient stay for all our guests, and we appreciate your feedback. Should your travels bring you back to the area, we would be delighted to host you again.

6/10 Okay

Daniel

Traveled with group
Liked: Staff & service
The place is inexpensive and you get what you pay for. The beds are ok, but they are on metal frames that sometimes make a weird noise when you sit on them. We had TV issues and the staff attended to our problem quickly. The staff was great with anything we asked for, but their English wasn’t the best. The breakfast was good, but the dining area is small. It’s an older motel and there are a lot of signs of improvements. The water pressure and temperature in the shower was great. We stayed two nights and got great nights of rest.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Daniel,Thank you for taking the time to leave a review. While we are glad that you had a pleasant stay with us overall and enjoyed our friendly staff, your comments will be taken into consideration as we strive to make improvements. Nevertheless, it was a pleasure to welcome you. We hope to see you again in the future for a stay that is sure to exceed your expectations.

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities
Other than needing an update, it was very clean inside and relatively quiet (one persons car alarm kept going off in the restaurant behind the lodge). I really enjoyed and will be staying again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Christopher,Thank you for staying with us and for your feedback. We're glad you had a terrific experience and will consider your suggestions for potential improvements. We hope to welcome you back soon for another great stay at Thunderbird Lodge Mitchell.

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Daniele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is an affordable location and clean
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Daniele,We were happy to provide you with clean, affordable accommodations, and we're glad our location was to your liking. If your travels bring you back to the area, please come see us again at Thunderbird Lodge Mitchell for another terrific stay.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the service was great. I’ll stay there sgain
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Janet,We thank you for choosing to stay at Thunderbird Lodge Mitchell. It's fantastic to hear that our dedication to cleanliness and top-notch service made a terrific impression on you. We look forward to welcoming you back for another great stay soon!

10/10 Excellent

Gary, Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Gary,Thank you for your great review and perfect rating! We appreciate you mentioning our excellent value and the high standards of cleanliness we adhere to. We hope you return to Thunderbird Lodge Mitchell soon for another great stay!

8/10 Good

Georgia

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Inside the room was quite clean. The common areas and halls were dirty. Mngt had the heat cranked up to 90 everywhere outside the room. They rally need to do something with all outside areas - a real wreck
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Georgia,Thank you for visiting Thunderbird Lodge Mitchell. We trust you settled right into our tidy accommodations, and rest assured, we'll work hard to keep our property clean and well-maintained. Safe travels, and we hope you return.

8/10 Good

Jan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable for a stop on our way to Colorado. Will stop again on our way back.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Jan,Thank you for taking the time to write a review for us at Thunderbird Lodge Mitchell. It is wonderful to hear you enjoyed a comfortable stay with us. We look forward to seeing you on your return trip.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and nice. Staff was very friendly. Breakfast was good. Would stay again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Karen, Thank you for your positive feedback! We're glad you enjoyed your stay and found everything clean and nice. Our friendly staff and delicious breakfast are always here to welcome you back. See you again soon!

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean. Close to the interstate for convenience. Very good for travelers passing through.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Justin,Thanks for the five stars! We're so glad to hear you enjoyed our clean accommodation and convenient location. We hope you'll stay with us again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Andrew,Thank you for your review! We are thrilled you enjoyed your experience and found it well-priced. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super, super clean! Recently updated with new beds, nice bedding, big TV. And sooo clean. The in room fridge was a larger than average one and new too. Breakfast had the usual foods, but there was homemade biscuits and gravy. The fresh fruit was good and a choice of coffee creamers. It may not look like much from the outside, but it appears to be family run and they take pride in it. The sauna and hot tub were also clean and a pleasant touch after a long day on the road. They have rooms that open from the inside- a security feature I really appreciated. And the price was amazing!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Anna,Thank you for visiting Thunderbird Lodge Mitchell and for your kind words. We appreciate your compliments regarding our clean accommodations, delicious breakfast, and amazing value. It was an honor having you as our guest, and we look forward to seeing you again soon!

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property, dog friendly and clean. The owners have done a nice job keeping it up to date. The TV in the room was huge. We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 2, 2024
Dear Diane,Thank you for choosing Thunderbird Lodge Mitchell and for sharing your kind comments. We are delighted you were impressed with our clean accommodations and wonderful property. It would be our pleasure to welcome you and your furry friend back for another great visit.

10/10 Excellent

GREG

Traveled with partner
The price
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for your five-star rating. It delights us to read that our value made a positive impact on your stay with us. We look forward to your next visit with us at Thunderbird Lodge Mitchell.

10/10 Excellent

Myles, Utica

Business traveler, Traveled with partner
If you like friendly staff, a clean and nice room in a classic hotel at a great price - the Thunderbird Lodge is for you.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Myles,Thank you for sharing your experience at Thunderbird Lodge Mitchell. We're delighted you appreciated our team, accommodations, and value. We look forward to welcoming you back soon for another five-star stay.

8/10 Good

geneva

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Traveled with family
Great place to stay. Affordable and clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Monica,We're so happy to know that our clean accommodations, wonderful value, and more all added up to a great time. Thank you so much for the perfect rating and we hope to see you again soon.

8/10 Good

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All other reviews on cleanliness were correct as well as some updates needed. It was perfect for a one night short stay when all we needed to do was sleep.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Kimberly,Based on your rating, it appears you had an overall great experience at Thunderbird Lodge Mitchell. Thank you for sharing your thoughts as we constantly improve and enhance our guest experience, and please return soon for an even better time.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lucinda

Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and reasonably priced
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Julie,Thank you so much for choosing Thunderbird Lodge Mitchell. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our cleanliness, and comfortable accommodations. We hope you'll consider joining us again on your next trip to Mitchell; it was a genuine pleasure hosting you.

10/10 Excellent

John, Lead

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap, easy, and clean!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear John,It was such a pleasure to welcome you to Thunderbird Lodge Mitchell! We take great pride in providing excellent value and impeccable accommodations, so we're thrilled this was reflected in your stay. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Becky

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest motel! Sometimes it's nice to stay at something that's not a chain motel. This is a very clean motel. Comfortable beds Big Tv and power port for phones. The owner gave us bottled water when we checked in. It has a hot tub and Sauna. Breakfast was bisquits and gravy and waffles. Really nice fresh fruit. We will definitely stay again .
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Becky,Thank you for taking the time to leave your feedback on your time at Thunderbird Lodge Mitchell. We were so happy to hear that you enjoyed the fresh continental breakfast and our fully remodeled rooms! With all of these upgrades, our lodge is the go-to place to relax in style while still having all of the comforts of home. We are excited to host you again on your next trip to Mitchell. Hopefully, you will have a chance to check out the renowned Corn Palace while you're here!

10/10 Excellent

Michelle, Yankton

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Michelle,Thank you so much for the perfect rating. We trust that everything was in order for your visit and we hope to see you again soon.

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean room. Quiet on the property. Staff was helpful and friendly. Price was excellent. Will definitely go back and recommend to others.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Darlene,The clean, quiet, and well-valued accommodations you described are a testament to the hard work and care of our excellent team. Thank you very much for your recommendation! We look forward to welcoming you back to Thunderbird Lodge Mitchell.

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Thunderbird is a clean and quiet motel. It's a no frills stay with breakfast and very kind and gracious owners.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Melinda,Thank you so much for choosing to stay with us at Thunderbird Lodge Mitchell. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also great to read our delicious breakfast and friendly team were some of the highlights of your trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice and clean place to stay and our pup could stay with us
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Diana,Thank you for your kind words! We're thrilled you enjoyed our cleanliness and welcoming atmosphere. It's great to know our efforts to provide a comfortable stay for all our guests, including pets, are appreciated. We look forward to having you stay with us again at Thunderbird Lodge Mitchell!

10/10 Excellent

Raymond, georgetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived a little early and the friendly desk clerk was very accommodating and got me in immediately. The property is older but updated and very comfortable. Huge flat screen television with numerous channels. I will definitely stay here again
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Raymond,Thank you for your great review and perfect rating. We're thrilled you were comfortable during your stay and that our hospitable front desk agent left a great impression on you. Take care, and we look forward to your return!

10/10 Excellent

Gigi

Traveled with family
Liked: Cleanliness, staff & service
We are a family of 7 and usually have to book 2 rooms to accommodate us. Not so at the Thunderbird Lodge with their generously sized Family Rooms. The staff was friendly and courteous, rooms and grounds were very clean, and fresh fruit at breakfast was appreciated. Bedsheets were a bit pilly and scratchy, but that is my only complaint. Excellent stay for the price!
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Gigi,Thank you for your review and perfect rating! We're thrilled our spacious accommodations suited your needs, and we appreciate you mentioning our hospitable team and delicious breakfast offerings. Your feedback about the bedsheets will be shared internally for further consideration. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Roger

Stayed 1 night in Feb 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet with all new TV and appliances in the room we were in.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Bill,We were happy to provide you with clean, quiet accommodations, and we're glad you appreciated the in-room amenities. Should you be in the area again, please come back to see us at Thunderbird Lodge Mitchell!

8/10 Good

Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024